If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Rate Thread | Display Modes |
#1
|
|||
|
|||
Windows 8.1 'default' USB driver uninstall
Good morning
I have a client who comes to our drop-in centre. He is teaching himself to fly using Microsoft flight simulator X, we have installed a number of peripherals which work OK. Recently he bought a new gizmo and without reading the installation document plugged it in, I wasn't there at the time so I don't know what happened, whatever, unsurprisingly it doesn't work. When I read the documentation it made a point of saying in big black bold type 'run install program before inserting USB cable into computer' or words to that effect. I disconnected the device and ran the install program however the expected configuration dialogs didn't appear, in fact nothing at all happened. Here's the question When you plug a USB device into Windows 8.1 Windows usually tries to 'install software' presumably some kind of default driver. If this happened in this case could the default driver, whatever that may be be 'blocking' attempts to install the new software? If I look under Control Panel - Device Manager - Human Interface Devices I can see a number of unhelpfully named devices. I right click a device and view properties. In Properties - Details there is a drop down list with a whole bunch of properties in it. What I'm trying to do is find whatever was installed by default and remove it so I can try the supplied install routine again. Is this a reasonable approach, how can I identify which device to remove, am I looking in the right place ? TIA LSF -- Laughing Spam Fritter |
Ads |
#2
|
|||
|
|||
Windows 8.1 'default' USB driver uninstall
On 11/18/2015 04:48 AM, Eternal Hope wrote:
snip Here's the question When you plug a USB device into Windows 8.1 Windows usually tries to 'install software' presumably some kind of default driver. If this happened in this case could the default driver, whatever that may be be 'blocking' attempts to install the new software? If I look under Control Panel - Device Manager - Human Interface Devices I can see a number of unhelpfully named devices. I right click a device and view properties. In Properties - Details there is a drop down list with a whole bunch of properties in it. What I'm trying to do is find whatever was installed by default and remove it so I can try the supplied install routine again. Is this a reasonable approach, how can I identify which device to remove, am I looking in the right place ? TIA LSF First off...what kind of device is this "gizmo"? Second: When Windows tries to install a device and finds no drivers, it's pretty easy to spot because they will have a question mark when viewed in the control panel. If the device is not plugged it, you may have to take the option to show hidden devices......or plug the device in so you can see which items to uninstall/delete http://www.thewindowsclub.com/show-n...evices-windows |
#3
|
|||
|
|||
Windows 8.1 'default' USB driver uninstall
On 18/11/2015 10:48, Eternal Hope wrote:
Good morning I have a client who comes to our drop-in centre. snip Thanks for the responses and the suggestions, I'll give them a try -- Laughing Spam Fritter |
#4
|
|||
|
|||
Windows 8.1 'default' USB driver uninstall
Alright, I'll take a swing at it...
On 2015-11-18 05:48, Eternal Hope wrote: Recently he bought a new gizmo and without reading the installation document plugged it in, I wasn't there at the time so I don't know what happened, whatever, unsurprisingly it doesn't work. When you plug a USB gizmo into a port, Windoze tries to find a suitable driver, on the C: drive or online. If it finds one it installs it. At this point, your gizmo will end-up in Device Manager as a "HID Device" amongst many others, or something slightly similar and just as enlightening - making it very hard to find which device is the new gizmo. When I read the documentation it made a point of saying in big black bold type 'run install program before inserting USB cable into computer' or words to that effect. The way it's supposed to work is that you install the driver first, and it goes into a database (but not used yet, since no gizmo is plugged in). When you later *do* plug the gizmo, Windoze doesn't go looking on the internet for a driver, it imediately finds the one you installed earlier. Most times, it's ok to connect the device in advance, no harm done (especially if Windoze doesn't find a driver for it at all), when you later install the driver it is immediately used to drive the gizmo. I disconnected the device and ran the install program however the expected configuration dialogs didn't appear, in fact nothing at all happened. You should at least see one window, some kind of progress that the driver is being installed. But it's possible this driver really sucks and doesn't display anything at all, and just adds itself to the driver database. It should then get used immediately (or if all else fails, the next time you unplug and replug the gizmo). As others have pointed out, there could be a problem if the gizmo is already being driven by a driver that Windoze downloaded earlier - possibly, Windoze doesn't replace the driver with the one you have. You then have to locate the gizmo in Device Manager, uninstall the driver (from the driver TAB), unplug quickly the gizmo, install your own driver, and replug the gizmo... When you plug a USB device into Windows 8.1 Windows usually tries to 'install software' presumably some kind of default driver. If this happened in this case could the default driver, whatever that may be be 'blocking' attempts to install the new software? Yes. If I look under Control Panel - Device Manager - Human Interface Devices I can see a number of unhelpfully named devices. Yup, with 10 devices with the same name, that's Windoze for ye... I right click a device and view properties. In Properties - Details there is a drop down list with a whole bunch of properties in it. What I'm trying to do is find whatever was installed by default and remove it so I can try the supplied install routine again. Try to locate the gizmo then uninstall the driver from the driver TAB. To locate it, since the names are useless, use the HARDWARE-IDS that you find on the DETAILS TAB. Search for a hardwareID database on the web; I know of http://pcidatabase.com/ but it might not contain USB IDs... Is this a reasonable approach, how can I identify which device to remove, am I looking in the right place ? Regards, -- ! _\|/_ Sylvain / ! (o o) Member-+-David-Suzuki-Fdn/EFF/Red+Cross/Planetary-Society-+- oO-( )-Oo 10110100 00101101 --- Reality bytes. |
#5
|
|||
|
|||
Windows 8.1 'default' USB driver uninstall
On 11/19/2015 9:35 PM, B00ze wrote:
Alright, I'll take a swing at it... On 2015-11-18 05:48, Eternal Hope wrote: Recently he bought a new gizmo and without reading the installation document plugged it in, I wasn't there at the time so I don't know what happened, whatever, unsurprisingly it doesn't work. When you plug a USB gizmo into a port, Windoze tries to find a suitable driver, on the C: drive or online. If it finds one it installs it. At this point, your gizmo will end-up in Device Manager as a "HID Device" amongst many others, or something slightly similar and just as enlightening - making it very hard to find which device is the new gizmo. When I read the documentation it made a point of saying in big black bold type 'run install program before inserting USB cable into computer' or words to that effect. The way it's supposed to work is that you install the driver first, and it goes into a database (but not used yet, since no gizmo is plugged in). When you later *do* plug the gizmo, Windoze doesn't go looking on the internet for a driver, it imediately finds the one you installed earlier. Most times, it's ok to connect the device in advance, no harm done (especially if Windoze doesn't find a driver for it at all), when you later install the driver it is immediately used to drive the gizmo. I disconnected the device and ran the install program however the expected configuration dialogs didn't appear, in fact nothing at all happened. You should at least see one window, some kind of progress that the driver is being installed. But it's possible this driver really sucks and doesn't display anything at all, and just adds itself to the driver database. It should then get used immediately (or if all else fails, the next time you unplug and replug the gizmo). As others have pointed out, there could be a problem if the gizmo is already being driven by a driver that Windoze downloaded earlier - possibly, Windoze doesn't replace the driver with the one you have. You then have to locate the gizmo in Device Manager, uninstall the driver (from the driver TAB), unplug quickly the gizmo, install your own driver, and replug the gizmo... When you plug a USB device into Windows 8.1 Windows usually tries to 'install software' presumably some kind of default driver. If this happened in this case could the default driver, whatever that may be be 'blocking' attempts to install the new software? Yes. If I look under Control Panel - Device Manager - Human Interface Devices I can see a number of unhelpfully named devices. Yup, with 10 devices with the same name, that's Windoze for ye... I right click a device and view properties. In Properties - Details there is a drop down list with a whole bunch of properties in it. What I'm trying to do is find whatever was installed by default and remove it so I can try the supplied install routine again. Try to locate the gizmo then uninstall the driver from the driver TAB. To locate it, since the names are useless, use the HARDWARE-IDS that you find on the DETAILS TAB. Search for a hardwareID database on the web; I know of http://pcidatabase.com/ but it might not contain USB IDs... Is this a reasonable approach, how can I identify which device to remove, am I looking in the right place ? Regards, Since this is win 8.1, there can be a UAC issue as well as the signed driver bit. |
Thread Tools | |
Display Modes | Rate This Thread |
|
|