lost in Windows 10....

In normal use, my computer works just fine. No visible problems except:

For some time now, Windows 10 hasn't recognized my old HP 1200 series
combo printer as a printer. It knows it to be a scanner and it works
that way but not as a printer. It always worked fine, except with any
error (eg no paper) I would have to uninstall it and reinstall it to
make it work. One time I reinstalled it and it became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my wife's
Windows 10 computer and it works fine. I decided it was time to fix this
problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged it in
and my computer immediately recognized it as a printer and I set it to
be the default printer.I tried to print something and it took right off,
BUT it didn't suck in the paper (that IS the fault of the printer and
maybe why it was in the basement). "No paper error" and, as always, I
had to uninstall it and reinstall,BUT then it was only a scanner again
as with the first printer. Tried repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the command
prompt box and started again. I tried several times with the same
result: I moves as far as Image Version: 10.0.14...(whatever) but stops
there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open "devices
and printers". I can still get to Device Manager but what happened to
Devices and Printers?

I did restart the computer a couple of times early on, but I admit I
didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is with
Windows.) By the way, if I plug in the printer now, I get the "new
hardware" sound but the message doesn't appear. What's going on?

On 12/27/2017 11:55 PM, Steve wrote:
In normal use, my computer works just fine. No visible problems except:

For some time now, Windows 10 hasn't recognized my old HP 1200 series
combo printer as a printer. It knows it to be a scanner and it works
that way but not as a printer. It always worked fine, except with any
error (eg no paper) I would have to uninstall it and reinstall it to
make it work. One time I reinstalled it and it became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my wife's
Windows 10 computer and it works fine. I decided it was time to fix this
problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged it in
and my computer immediately recognized it as a printer and I set it to
be the default printer.I tried to print something and it took right off,
BUT it didn't suck in the paper (that IS the fault of the printer and
maybe why it was in the basement). "No paper error" and, as always, I
had to uninstall it and reinstall,BUT then it was only a scanner again
as with the first printer. Tried repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the command
prompt box and started again. I tried several times with the same
result: I moves as far as Image Version: 10.0.14...(whatever) but stops
there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open "devices
and printers". I can still get to Device Manager but what happened to
Devices and Printers?

I did restart the computer a couple of times early on, but I admit I
didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is with
Windows.) By the way, if I plug in the printer now, I get the "new
hardware" sound but the message doesn't appear.Â* What's going on?

PS!!! Don't try to reply to me personally. Reply to the group here. I
see Thunderbird is now calling that "Followup". The reason is that I use
here my original address from 1995! Ages ago I limited it to known
senders due to massive spam.

"Steve" wrote in message
news
In normal use, my computer works just fine. No visible problems except:

For some time now, Windows 10 hasn't recognized my old HP 1200 series
combo printer as a printer. It knows it to be a scanner and it works that
way but not as a printer. It always worked fine, except with any error (eg
no paper) I would have to uninstall it and reinstall it to make it work.
One time I reinstalled it and it became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my wife's
Windows 10 computer and it works fine. I decided it was time to fix this
problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged it in
and my computer immediately recognized it as a printer and I set it to be
the default printer.I tried to print something and it took right off, BUT
it didn't suck in the paper (that IS the fault of the printer and maybe
why it was in the basement). "No paper error" and, as always, I had to
uninstall it and reinstall,BUT then it was only a scanner again as with
the first printer. Tried repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the command
prompt box and started again. I tried several times with the same result:
I moves as far as Image Version: 10.0.14...(whatever) but stops there and
never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open "devices and
printers". I can still get to Device Manager but what happened to Devices
and Printers?

I did restart the computer a couple of times early on, but I admit I
didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is with
Windows.) By the way, if I plug in the printer now, I get the "new
hardware" sound but the message doesn't appear. What's going on?

There are a couple of Win10 "servicing drivers for testing" (whatever the
hell that means) listed he
http://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Laserjet%201200

One of those might work, or maybe a Win8/8.1 driver installed in
compatibility mode.

Here's a method I used in Win7 for problematic older printers (edited for
Win10 menus):

A. Go to SettingsDevicesPrinters & Scanners, click on "Add a printer".
Click on "The printer I want isn't listed." (If it is already listed, jump
to paragraph "B".)
Select "Add a local printer", then "Use an existing port" then click Next.
When the
"Install the printer driver" window comes up, click on "Windows Update" near
the bottom. It may take a minute or two to finish, depending on your
connection. Scroll down to "HP" in the left pane, then find your printer
series in the right pane.

B. If the printer already shows in Settings, then go to Control
PanelDevices and Printers, then highlight it and
pick "Print server properties" at the top of the page. Go to the Drivers
tab, then click Add.. at the bottom of the page. Then click Next, Next, then
"Windows Update" and follow the same procedure as before.
You can also remove any driver(s) that didn't work from the Drivers tab
using this method.

Hope this isn't too confusing, and that some of it helps :-)
--

SC Tom

On 12/27/2017 11:46 PM, Steve wrote:

[snip]

PS!!! Don't try to reply to me personally. Reply to the group here. I
see Thunderbird is now calling that "Followup".

I remember when I first encountered that oddity. I would have expected
"Reply" to actually reply in the same way the message was posted
(newsgroup, not email). When I first started with newsgroups, I put my
email address in the headers. Too many people would send email instead
of replying to the group.

--
Mark Lloyd
http://notstupid.us/

"The weirdest way to fantasize While frigid Solstice thaws Imagine-
Christless Christmastime! replaced by... "Jesus Claus"? [Gerald Tholen]

Mark Lloyd wrote:
On 12/27/2017 11:46 PM, Steve wrote:

[snip]

PS!!! Don't try to reply to me personally. Reply to the group here. I
see Thunderbird is now calling that "Followup".

I remember when I first encountered that oddity. I would have expected
"Reply" to actually reply in the same way the message was posted
(newsgroup, not email). When I first started with newsgroups, I put my
email address in the headers. Too many people would send email instead
of replying to the group.


Thunderbird in the newer versions, has an icon editor. It
allows you to change the buttons in the bar above the
three-pane view. And you can add a button which is
more appropriate for newsreader usage ("reply" versus "followup"
or whatever). There are more buttons, than there is space
to put the buttons, and I'm guessing that's why they do
it that way.

You can try them out in alt.test, make a post, reply to
your own post, see if the posting looks correct, and so on.
Dial in your newsreader, until you're happy with how it works.

Each tool I use here, has only one function. I do email
in a separate tool. And newsgroups have their own tool.
I can never send a "letter to grandma" to alt.flame
by mistake, as a result :-)

Paul

On 12/28/2017 8:38 AM, SC Tom wrote:


"Steve" wrote in message
news
In normal use, my computer works just fine. No visible problems except:

For some time now, Windows 10 hasn't recognized my old HP 1200 series
combo printer as a printer. It knows it to be a scanner and it works
that way but not as a printer. It always worked fine, except with any
error (eg no paper) I would have to uninstall it and reinstall it to
make it work. One time I reinstalled it and it became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my
wife's Windows 10 computer and it works fine. I decided it was time to
fix this problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged it
in and my computer immediately recognized it as a printer and I set it
to be the default printer.I tried to print something and it took right
off, BUT it didn't suck in the paper (that IS the fault of the printer
and maybe why it was in the basement). "No paper error" and, as
always, I had to uninstall it and reinstall,BUT then it was only a
scanner again as with the first printer. Tried repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the
command prompt box and started again. I tried several times with the
same result: I moves as far as Image Version: 10.0.14...(whatever) but
stops there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open "devices
and printers". I can still get to Device Manager but what happened to
Devices and Printers?

I did restart the computer a couple of times early on, but I admit I
didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is
with Windows.) By the way, if I plug in the printer now, I get the
"new hardware" sound but the message doesn't appear.Â* What's going on?

There are a couple of Win10 "servicing drivers for testing" (whatever
the hell that means) listed he
http://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Laserjet%201200


One of those might work, or maybe a Win8/8.1 driver installed in
compatibility mode.

Here's a method I used in Win7 for problematic older printers (edited
for Win10 menus):

A.Â* Go to SettingsDevicesPrinters & Scanners, click on "Add a printer".
Click on "The printer I want isn't listed." (If it is already listed,
jump to paragraph "B".)
Select "Add a local printer", then "Use an existing port" then click
Next. When the
"Install the printer driver" window comes up, click on "Windows Update"
near
the bottom. It may take a minute or two to finish, depending on your
connection. Scroll down to "HP" in the left pane, then find your printer
series in the right pane.

B.Â* If the printer already shows in Settings, then go to Control
PanelDevices and Printers, then highlight it and
pick "Print server properties" at the top of the page. Go to the Drivers
tab, then click Add.. at the bottom of the page. Then click Next, Next,
then
"Windows Update" and follow the same procedure as before.
You can also remove any driver(s) that didn't work from the Drivers tab
using this method.

Hope this isn't too confusing, and that some of it helps :-)

Not confusing at all. Most of this I tried weeks ago when it first
started showing only as a scanner. If I follow your paragraph A, I click
on "the printer I want isn't listed" and nothing happens. This is the
same screen with a link to "Devices and Printers" and nothing happens
there either. Everything else there works as usual.
About your paragraph B... I can get to the Devices and Printers page if
I start at control panel. The printer isn't there. It always showed up
there before, until yesterday.
I'll say again the the printer is fine, because if I unplug it from my
computer and plug it in to my wife's laptop, it will function completely
normally. --- Steve

On 12/28/2017 1:55 PM, Steve wrote:
On 12/28/2017 8:38 AM, SC Tom wrote:


"Steve" wrote in message
news
In normal use, my computer works just fine. No visible problems except:

For some time now, Windows 10 hasn't recognized my old HP 1200 series
combo printer as a printer. It knows it to be a scanner and it works
that way but not as a printer. It always worked fine, except with any
error (eg no paper) I would have to uninstall it and reinstall it to
make it work. One time I reinstalled it and it became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my
wife's Windows 10 computer and it works fine. I decided it was time
to fix this problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged it
in and my computer immediately recognized it as a printer and I set
it to be the default printer.I tried to print something and it took
right off, BUT it didn't suck in the paper (that IS the fault of the
printer and maybe why it was in the basement). "No paper error" and,
as always, I had to uninstall it and reinstall,BUT then it was only a
scanner again as with the first printer. Tried repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the
command prompt box and started again. I tried several times with the
same result: I moves as far as Image Version: 10.0.14...(whatever)
but stops there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open
"devices and printers". I can still get to Device Manager but what
happened to Devices and Printers?

I did restart the computer a couple of times early on, but I admit I
didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is
with Windows.) By the way, if I plug in the printer now, I get the
"new hardware" sound but the message doesn't appear.Â* What's going on?

There are a couple of Win10 "servicing drivers for testing" (whatever
the hell that means) listed he
http://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Laserjet%201200


One of those might work, or maybe a Win8/8.1 driver installed in
compatibility mode.

Here's a method I used in Win7 for problematic older printers (edited
for Win10 menus):

A.Â* Go to SettingsDevicesPrinters & Scanners, click on "Add a printer".
Click on "The printer I want isn't listed." (If it is already listed,
jump to paragraph "B".)
Select "Add a local printer", then "Use an existing port" then click
Next. When the
"Install the printer driver" window comes up, click on "Windows
Update" near
the bottom. It may take a minute or two to finish, depending on your
connection. Scroll down to "HP" in the left pane, then find your
printer series in the right pane.

B.Â* If the printer already shows in Settings, then go to Control
PanelDevices and Printers, then highlight it and
pick "Print server properties" at the top of the page. Go to the Drivers
tab, then click Add.. at the bottom of the page. Then click Next,
Next, then
"Windows Update" and follow the same procedure as before.
You can also remove any driver(s) that didn't work from the Drivers tab
using this method.

Hope this isn't too confusing, and that some of it helps :-)

Not confusing at all. Most of this I tried weeks ago when it first
started showing only as a scanner. If I follow your paragraph A, I click
on "the printer I want isn't listed" and nothing happens. This is the
same screen with a link to "Devices and Printers" and nothing happens
there either. Everything else there works as usual.
About your paragraph B... I can get to the Devices and Printers page if
I start at control panel. The printer isn't there. It always showed up
there before, until yesterday.
I'll say again the the printer is fine, because if I unplug it from my
computer and plug it in to my wife's laptop, it will function completely
normally. --- Steve

I forgot to add that when I plug in the printer now, in Devices and
Printers, below the printer row, one item appears under "unspecified".
The unspecified is actually my printer because I can make it come and go
buy plugging or unplugging the USB cord from the printer.

Steve wrote:
On 12/28/2017 1:55 PM, Steve wrote:
On 12/28/2017 8:38 AM, SC Tom wrote:


"Steve" wrote in message
news In normal use, my computer works just fine. No visible problems except:

For some time now, Windows 10 hasn't recognized my old HP 1200
series combo printer as a printer. It knows it to be a scanner and
it works that way but not as a printer. It always worked fine,
except with any error (eg no paper) I would have to uninstall it and
reinstall it to make it work. One time I reinstalled it and it
became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my
wife's Windows 10 computer and it works fine. I decided it was time
to fix this problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged
it in and my computer immediately recognized it as a printer and I
set it to be the default printer.I tried to print something and it
took right off, BUT it didn't suck in the paper (that IS the fault
of the printer and maybe why it was in the basement). "No paper
error" and, as always, I had to uninstall it and reinstall,BUT then
it was only a scanner again as with the first printer. Tried
repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the
command prompt box and started again. I tried several times with the
same result: I moves as far as Image Version: 10.0.14...(whatever)
but stops there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open
"devices and printers". I can still get to Device Manager but what
happened to Devices and Printers?

I did restart the computer a couple of times early on, but I admit I
didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is
with Windows.) By the way, if I plug in the printer now, I get the
"new hardware" sound but the message doesn't appear. What's going on?

There are a couple of Win10 "servicing drivers for testing" (whatever
the hell that means) listed he
http://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Laserjet%201200


One of those might work, or maybe a Win8/8.1 driver installed in
compatibility mode.

Here's a method I used in Win7 for problematic older printers (edited
for Win10 menus):

A. Go to SettingsDevicesPrinters & Scanners, click on "Add a
printer".
Click on "The printer I want isn't listed." (If it is already listed,
jump to paragraph "B".)
Select "Add a local printer", then "Use an existing port" then click
Next. When the
"Install the printer driver" window comes up, click on "Windows
Update" near
the bottom. It may take a minute or two to finish, depending on your
connection. Scroll down to "HP" in the left pane, then find your
printer series in the right pane.

B. If the printer already shows in Settings, then go to Control
PanelDevices and Printers, then highlight it and
pick "Print server properties" at the top of the page. Go to the Drivers
tab, then click Add.. at the bottom of the page. Then click Next,
Next, then
"Windows Update" and follow the same procedure as before.
You can also remove any driver(s) that didn't work from the Drivers tab
using this method.

Hope this isn't too confusing, and that some of it helps :-)

Not confusing at all. Most of this I tried weeks ago when it first
started showing only as a scanner. If I follow your paragraph A, I
click on "the printer I want isn't listed" and nothing happens. This
is the same screen with a link to "Devices and Printers" and nothing
happens there either. Everything else there works as usual.
About your paragraph B... I can get to the Devices and Printers page
if I start at control panel. The printer isn't there. It always showed
up there before, until yesterday.
I'll say again the the printer is fine, because if I unplug it from my
computer and plug it in to my wife's laptop, it will function
completely normally. --- Steve

I forgot to add that when I plug in the printer now, in Devices and
Printers, below the printer row, one item appears under "unspecified".
The unspecified is actually my printer because I can make it come and go
buy plugging or unplugging the USB cord from the printer.

There's a couple tools you can use.

http://www.uwe-sieber.de/usbtreeview_e.html

Now, strictly speaking, that tool shouldn't be necessary in this case,
because your device still seems to have printer attributes, so
some amount of identification must be possible.

When a device has a consistent serial number, that is supposed
to reduce the work to identify it. Moving a serialized device
from one port to another USB port, should be "easy" for the OS
to do.

*******

You can use device manager (right-click Start to find it,
or, in the Run box use "devmgmt.msc"). There is a tab in
the properties, which shows events such as the various
discovery phases.

But Windows 10 is missing setupapi.log as far as I know.
In WinXP, that was a very nice file to consult for hardware
discovery. As you could see hints of all sorts of problems
in there. Now, lots of stuff in Windows 10 has an
affectation with Event Viewer, or data collection via
ETW. It's a lot harder to get a clear picture as to
what is going on, half the time. It's almost like they
don't want the users debugging problems or something...

Paul

On 12/28/2017 5:03 PM, Paul wrote:
Steve wrote:
On 12/28/2017 1:55 PM, Steve wrote:
On 12/28/2017 8:38 AM, SC Tom wrote:


"Steve" wrote in message
news In normal use, my computer works just fine. No visible problems
except:

For some time now, Windows 10 hasn't recognized my old HP 1200
series combo printer as a printer. It knows it to be a scanner and
it works that way but not as a printer. It always worked fine,
except with any error (eg no paper) I would have to uninstall it
and reinstall it to make it work. One time I reinstalled it and it
became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my
wife's Windows 10 computer and it works fine. I decided it was time
to fix this problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged
it in and my computer immediately recognized it as a printer and I
set it to be the default printer.I tried to print something and it
took right off, BUT it didn't suck in the paper (that IS the fault
of the printer and maybe why it was in the basement). "No paper
error" and, as always, I had to uninstall it and reinstall,BUT then
it was only a scanner again as with the first printer. Tried
repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the
command prompt box and started again. I tried several times with
the same result: I moves as far as Image Version:
10.0.14...(whatever) but stops there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open
"devices and printers". I can still get to Device Manager but what
happened to Devices and Printers?

I did restart the computer a couple of times early on, but I admit
I didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is
with Windows.) By the way, if I plug in the printer now, I get the
"new hardware" sound but the message doesn't appear.Â* What's going on?

There are a couple of Win10 "servicing drivers for testing"
(whatever the hell that means) listed he
http://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Laserjet%201200


One of those might work, or maybe a Win8/8.1 driver installed in
compatibility mode.

Here's a method I used in Win7 for problematic older printers
(edited for Win10 menus):

A.Â* Go to SettingsDevicesPrinters & Scanners, click on "Add a
printer".
Click on "The printer I want isn't listed." (If it is already
listed, jump to paragraph "B".)
Select "Add a local printer", then "Use an existing port" then click
Next. When the
"Install the printer driver" window comes up, click on "Windows
Update" near
the bottom. It may take a minute or two to finish, depending on your
connection. Scroll down to "HP" in the left pane, then find your
printer series in the right pane.

B.Â* If the printer already shows in Settings, then go to Control
PanelDevices and Printers, then highlight it and
pick "Print server properties" at the top of the page. Go to the
Drivers
tab, then click Add.. at the bottom of the page. Then click Next,
Next, then
"Windows Update" and follow the same procedure as before.
You can also remove any driver(s) that didn't work from the Drivers tab
using this method.

Hope this isn't too confusing, and that some of it helps :-)

Not confusing at all. Most of this I tried weeks ago when it first
started showing only as a scanner. If I follow your paragraph A, I
click on "the printer I want isn't listed" and nothing happens. This
is the same screen with a link to "Devices and Printers" and nothing
happens there either. Everything else there works as usual.
About your paragraph B... I can get to the Devices and Printers page
if I start at control panel. The printer isn't there. It always
showed up there before, until yesterday.
I'll say again the the printer is fine, because if I unplug it from
my computer and plug it in to my wife's laptop, it will function
completely normally. --- Steve

I forgot to add that when I plug in the printer now, in Devices and
Printers, below the printer row, one item appears under "unspecified".
The unspecified is actually my printer because I can make it come and
go buy plugging or unplugging the USB cord from the printer.

There's a couple tools you can use.

http://www.uwe-sieber.de/usbtreeview_e.html

Now, strictly speaking, that tool shouldn't be necessary in this case,
because your device still seems to have printer attributes, so
some amount of identification must be possible.

When a device has a consistent serial number, that is supposed
to reduce the work to identify it. Moving a serialized device
from one port to another USB port, should be "easy" for the OS
to do.

*******

You can use device manager (right-click Start to find it,
or, in the Run box use "devmgmt.msc"). There is a tab in
the properties, which shows events such as the various
discovery phases.

But Windows 10 is missing setupapi.log as far as I know.
In WinXP, that was a very nice file to consult for hardware
discovery. As you could see hints of all sorts of problems
in there. Now, lots of stuff in Windows 10 has an
affectation with Event Viewer, or data collection via
ETW. It's a lot harder to get a clear picture as to
what is going on, half the time. It's almost like they
don't want the users debugging problems or something...

Â*Â* Paul

Thanks Paul. I'll try this soon and let you know how it turns out.

"Steve" wrote in message news
In normal use, my computer works just fine. No visible problems except:

For some time now, Windows 10 hasn't recognized my old HP 1200 series
combo printer as a printer. It knows it to be a scanner and it works
that way but not as a printer. It always worked fine, except with any
error (eg no paper) I would have to uninstall it and reinstall it to
make it work. One time I reinstalled it and it became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my wife's
Windows 10 computer and it works fine. I decided it was time to fix this
problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged it in
and my computer immediately recognized it as a printer and I set it to
be the default printer.I tried to print something and it took right off,
BUT it didn't suck in the paper (that IS the fault of the printer and
maybe why it was in the basement). "No paper error" and, as always, I
had to uninstall it and reinstall,BUT then it was only a scanner again
as with the first printer. Tried repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the command
prompt box and started again. I tried several times with the same
result: I moves as far as Image Version: 10.0.14...(whatever) but stops
there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open "devices
and printers". I can still get to Device Manager but what happened to
Devices and Printers?

I did restart the computer a couple of times early on, but I admit I
didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is with
Windows.) By the way, if I plug in the printer now, I get the "new
hardware" sound but the message doesn't appear. What's going on?

Steve,

Have you tried the Win10 Troubleshooter? Just type "troubleshoot" (without
quotes) in the Search window and then select Printer under "Get up and
running". If that doesn't fix it, then also run the Windows Update
troubleshooter. That clears out a lot of problems that are seemingly
unrelated to any update process.

Also and you may have already tried this - "HP Print and Scan Doctor"
diagnostic tool and the "Support Tool". (
https://support.hp.com/us-en/document/c02073861 )
I've found them to be very useful but can be somewhat confusing at first and
may take several tries to get things cleaned up and working. As a reminder,
Win10 has taken over the scanning tasks for HP printers/scanners so if you
have downloaded and installed the full HP install software - uninstall it
and let Win10 discover the printer.

But if you do end up downloading drivers, the HP site (
https://support.hp.com/us-en/drivers...r-series/29789
) shows Win10 drivers available.

Also, deselect the option under "Printers & Scanners" near the bottom of the
page that states "Let Windows Manage my default printer". That has been
problematic in environments with more than one printer and Win10 considers
XPS Document and PDF printers to be printers that can end up being your
default printer.

It also helps after doing some diagnostic and finding it still has a problem
is to power cycle the printer and reboot the computer so Win10 will go thru
a full discovery scan. Try staying with the same USB port.

Bob S.

On 12/28/2017 5:03 PM, Paul wrote:
Steve wrote:
On 12/28/2017 1:55 PM, Steve wrote:
On 12/28/2017 8:38 AM, SC Tom wrote:


"Steve" wrote in message
news In normal use, my computer works just fine. No visible problems
except:

For some time now, Windows 10 hasn't recognized my old HP 1200
series combo printer as a printer. It knows it to be a scanner and
it works that way but not as a printer. It always worked fine,
except with any error (eg no paper) I would have to uninstall it
and reinstall it to make it work. One time I reinstalled it and it
became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my
wife's Windows 10 computer and it works fine. I decided it was time
to fix this problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged
it in and my computer immediately recognized it as a printer and I
set it to be the default printer.I tried to print something and it
took right off, BUT it didn't suck in the paper (that IS the fault
of the printer and maybe why it was in the basement). "No paper
error" and, as always, I had to uninstall it and reinstall,BUT then
it was only a scanner again as with the first printer. Tried
repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the
command prompt box and started again. I tried several times with
the same result: I moves as far as Image Version:
10.0.14...(whatever) but stops there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open
"devices and printers". I can still get to Device Manager but what
happened to Devices and Printers?

I did restart the computer a couple of times early on, but I admit
I didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is
with Windows.) By the way, if I plug in the printer now, I get the
"new hardware" sound but the message doesn't appear.Â* What's going on?

There are a couple of Win10 "servicing drivers for testing"
(whatever the hell that means) listed he
http://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Laserjet%201200


One of those might work, or maybe a Win8/8.1 driver installed in
compatibility mode.

Here's a method I used in Win7 for problematic older printers
(edited for Win10 menus):

A.Â* Go to SettingsDevicesPrinters & Scanners, click on "Add a
printer".
Click on "The printer I want isn't listed." (If it is already
listed, jump to paragraph "B".)
Select "Add a local printer", then "Use an existing port" then click
Next. When the
"Install the printer driver" window comes up, click on "Windows
Update" near
the bottom. It may take a minute or two to finish, depending on your
connection. Scroll down to "HP" in the left pane, then find your
printer series in the right pane.

B.Â* If the printer already shows in Settings, then go to Control
PanelDevices and Printers, then highlight it and
pick "Print server properties" at the top of the page. Go to the
Drivers
tab, then click Add.. at the bottom of the page. Then click Next,
Next, then
"Windows Update" and follow the same procedure as before.
You can also remove any driver(s) that didn't work from the Drivers tab
using this method.

Hope this isn't too confusing, and that some of it helps :-)

Not confusing at all. Most of this I tried weeks ago when it first
started showing only as a scanner. If I follow your paragraph A, I
click on "the printer I want isn't listed" and nothing happens. This
is the same screen with a link to "Devices and Printers" and nothing
happens there either. Everything else there works as usual.
About your paragraph B... I can get to the Devices and Printers page
if I start at control panel. The printer isn't there. It always
showed up there before, until yesterday.
I'll say again the the printer is fine, because if I unplug it from
my computer and plug it in to my wife's laptop, it will function
completely normally. --- Steve

I forgot to add that when I plug in the printer now, in Devices and
Printers, below the printer row, one item appears under "unspecified".
The unspecified is actually my printer because I can make it come and
go buy plugging or unplugging the USB cord from the printer.

There's a couple tools you can use.

http://www.uwe-sieber.de/usbtreeview_e.html

Now, strictly speaking, that tool shouldn't be necessary in this case,
because your device still seems to have printer attributes, so
some amount of identification must be possible.

When a device has a consistent serial number, that is supposed
to reduce the work to identify it. Moving a serialized device
from one port to another USB port, should be "easy" for the OS
to do.

*******

You can use device manager (right-click Start to find it,
or, in the Run box use "devmgmt.msc"). There is a tab in
the properties, which shows events such as the various
discovery phases.

But Windows 10 is missing setupapi.log as far as I know.
In WinXP, that was a very nice file to consult for hardware
discovery. As you could see hints of all sorts of problems
in there. Now, lots of stuff in Windows 10 has an
affectation with Event Viewer, or data collection via
ETW. It's a lot harder to get a clear picture as to
what is going on, half the time. It's almost like they
don't want the users debugging problems or something...

Â*Â* Paul
Paul, I downloaded the USB tree viewer. I see my printer listed near the
bottom on port 1. I clicked on it and there is a lot of information. It
starts at the top with "device is connected" then a big page of more
information that looks all normal to me.
In device manager, you say "There is a tab in
the properties...". What properties? What tab?

Steve wrote:
On 12/28/2017 5:03 PM, Paul wrote:
Steve wrote:
On 12/28/2017 1:55 PM, Steve wrote:
On 12/28/2017 8:38 AM, SC Tom wrote:


"Steve" wrote in message
news In normal use, my computer works just fine. No visible problems
except:

For some time now, Windows 10 hasn't recognized my old HP 1200
series combo printer as a printer. It knows it to be a scanner and
it works that way but not as a printer. It always worked fine,
except with any error (eg no paper) I would have to uninstall it
and reinstall it to make it work. One time I reinstalled it and it
became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my
wife's Windows 10 computer and it works fine. I decided it was
time to fix this problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged
it in and my computer immediately recognized it as a printer and I
set it to be the default printer.I tried to print something and it
took right off, BUT it didn't suck in the paper (that IS the fault
of the printer and maybe why it was in the basement). "No paper
error" and, as always, I had to uninstall it and reinstall,BUT
then it was only a scanner again as with the first printer. Tried
repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image
/RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it
on overnight, but it never did continue. This morning, I closed
the command prompt box and started again. I tried several times
with the same result: I moves as far as Image Version:
10.0.14...(whatever) but stops there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open
"devices and printers". I can still get to Device Manager but what
happened to Devices and Printers?

I did restart the computer a couple of times early on, but I admit
I didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem
is with Windows.) By the way, if I plug in the printer now, I get
the "new hardware" sound but the message doesn't appear. What's
going on?

There are a couple of Win10 "servicing drivers for testing"
(whatever the hell that means) listed he
http://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Laserjet%201200


One of those might work, or maybe a Win8/8.1 driver installed in
compatibility mode.

Here's a method I used in Win7 for problematic older printers
(edited for Win10 menus):

A. Go to SettingsDevicesPrinters & Scanners, click on "Add a
printer".
Click on "The printer I want isn't listed." (If it is already
listed, jump to paragraph "B".)
Select "Add a local printer", then "Use an existing port" then
click Next. When the
"Install the printer driver" window comes up, click on "Windows
Update" near
the bottom. It may take a minute or two to finish, depending on your
connection. Scroll down to "HP" in the left pane, then find your
printer series in the right pane.

B. If the printer already shows in Settings, then go to Control
PanelDevices and Printers, then highlight it and
pick "Print server properties" at the top of the page. Go to the
Drivers
tab, then click Add.. at the bottom of the page. Then click Next,
Next, then
"Windows Update" and follow the same procedure as before.
You can also remove any driver(s) that didn't work from the Drivers
tab
using this method.

Hope this isn't too confusing, and that some of it helps :-)

Not confusing at all. Most of this I tried weeks ago when it first
started showing only as a scanner. If I follow your paragraph A, I
click on "the printer I want isn't listed" and nothing happens. This
is the same screen with a link to "Devices and Printers" and nothing
happens there either. Everything else there works as usual.
About your paragraph B... I can get to the Devices and Printers page
if I start at control panel. The printer isn't there. It always
showed up there before, until yesterday.
I'll say again the the printer is fine, because if I unplug it from
my computer and plug it in to my wife's laptop, it will function
completely normally. --- Steve

I forgot to add that when I plug in the printer now, in Devices and
Printers, below the printer row, one item appears under
"unspecified". The unspecified is actually my printer because I can
make it come and go buy plugging or unplugging the USB cord from the
printer.

There's a couple tools you can use.

http://www.uwe-sieber.de/usbtreeview_e.html

Now, strictly speaking, that tool shouldn't be necessary in this case,
because your device still seems to have printer attributes, so
some amount of identification must be possible.

When a device has a consistent serial number, that is supposed
to reduce the work to identify it. Moving a serialized device
from one port to another USB port, should be "easy" for the OS
to do.

*******

You can use device manager (right-click Start to find it,
or, in the Run box use "devmgmt.msc"). There is a tab in
the properties, which shows events such as the various
discovery phases.

But Windows 10 is missing setupapi.log as far as I know.
In WinXP, that was a very nice file to consult for hardware
discovery. As you could see hints of all sorts of problems
in there. Now, lots of stuff in Windows 10 has an
affectation with Event Viewer, or data collection via
ETW. It's a lot harder to get a clear picture as to
what is going on, half the time. It's almost like they
don't want the users debugging problems or something...

Paul
Paul, I downloaded the USB tree viewer. I see my printer listed near the
bottom on port 1. I clicked on it and there is a lot of information. It
starts at the top with "device is connected" then a big page of more
information that looks all normal to me.
In device manager, you say "There is a tab in
the properties...". What properties? What tab?

The printer should be in there somewhere, even if
it has a "yellow triangle" symbol on it because
the driver isn't working right.

In this example, there's a scanner which isn't working
right, and has a yellow mark. Right-clicking the yellow
mark item, and selecting properties from the menu, should
open the dialog shown at the top of the web page.

https://www.raymond.cc/blog/how-to-f...amage-code-19/

This one shows a yellow mark for an unknown device,
which is actually known because it has a name. Sometimes
it won't have a name, but you can still get a VID/PID
or VEN/DEV from the hardware ID property.

https://www.howtogeek.com/193798/how...evice-manager/

The Events tab in the Properties box in Windows 10,
shows a series of Events. My device manager has at
least four classes of sequences in there, making
it quite confusing. For example, when I plugged in
a new SSD, the Events says "attempting to migrate
device", when the damn OS has never seen the device
before. The word "migrate" is only supposed to apply
when the device driver is installed on an OS version
upgrade. When the OS went from 15063 to 16299, *that*
should cause a migration entry (with an appropriate
date stamp) done during the OS installation.

I think somebody already mentioned the difference
in behavior between an "in-box generic Microsoft driver",
versus the manufacturer driver. If the in-box one is
acting up, the act of installing the manufacturer one
may create a new entry, and maybe that will take
enough registry rubbish out of the way, so it'll work.
I don't really thing DISM/SFC will help in cases
like this. And manipulating the inbox drivers, to
make them go away, is all but impossible. So that
leaves overriding with the manufacturer driver.

I think I did that with my RealTek audio. I installed
a download from the RealTek site, so I would gain one
additional control in the ReakTek control panel. A
setting missing from the Microsoft interface provided.
Even though the OS has a fair number of its own
drivers staged, there are occasions you have to
step in and intervene. I don't do that
for everything, just the things that annoy.

Paul

On 12/29/2017 12:25 AM, Bob_S wrote:


"Steve"Â* wrote in message news
In normal use, my computer works just fine. No visible problems except:

For some time now, Windows 10 hasn't recognized my old HP 1200 series
combo printer as a printer. It knows it to be a scanner and it works
that way but not as a printer. It always worked fine, except with any
error (eg no paper) I would have to uninstall it and reinstall it to
make it work. One time I reinstalled it and it became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my wife's
Windows 10 computer and it works fine. I decided it was time to fix this
problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged it in
and my computer immediately recognized it as a printer and I set it to
be the default printer.I tried to print something and it took right off,
BUT it didn't suck in the paper (that IS the fault of the printer and
maybe why it was in the basement). "No paper error" and, as always, I
had to uninstall it and reinstall,BUT then it was only a scanner again
as with the first printer. Tried repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the command
prompt box and started again. I tried several times with the same
result: I moves as far as Image Version: 10.0.14...(whatever) but stops
there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open "devices
and printers". I can still get to Device Manager but what happened to
Devices and Printers?

I did restart the computer a couple of times early on, but I admit I
didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is with
Windows.) By the way, if I plug in the printer now, I get the "new
hardware" sound but the message doesn't appear.Â* What's going on?

Steve,

Have you tried the Win10 Troubleshooter?Â* Just type "troubleshoot"
(without quotes) in the Search window and then select Printer under "Get
up and running".Â* If that doesn't fix it, then also run the Windows
Update troubleshooter.Â* That clears out a lot of problems that are
seemingly unrelated to any update process.

Also and you may have already tried this - "HP Print and Scan Doctor"
diagnostic tool and the "Support Tool". (
https://support.hp.com/us-en/document/c02073861 )
I've found them to be very useful but can be somewhat confusing at first
and may take several tries to get things cleaned up and working.Â* As a
reminder, Win10 has taken over the scanning tasks for HP
printers/scanners so if you have downloaded and installed the full HP
install software - uninstall it and let Win10 discover the printer.

But if you do end up downloading drivers, the HP site (
https://support.hp.com/us-en/drivers...r-series/29789
) shows Win10 drivers available.

Also, deselect the option under "Printers & Scanners" near the bottom of
the page that states "Let Windows Manage my default printer".Â* That has
been problematic in environments with more than one printer and Win10
considers XPS Document and PDF printers to be printers that can end up
being your default printer.

It also helps after doing some diagnostic and finding it still has a
problem is to power cycle the printer and reboot the computer so Win10
will go thru a full discovery scan.Â* Try staying with the same USB port.

Bob S.

Bob, I had tried troubleshooting from the devices and printers panel and
I guess it never occurred to me to try the main troubleshooter. So I
went to the main one and selected printer. It urged me to do it as
administrator, so I did. It said something about waiting for spool.....
and that went on for several minutes so I canceled it.

Then I tried Windows Update troubleshooter. It found problems and needed
me to restart the computer. I did that and the usual warning came up
about it was updating and DO NOT TURN OFF YOUR COMPUTER. That went on
and on. An hour later it was still working on it. I started wondering
what would happen if I had to pull the plug (literally). It was bedtime
anyway so I figured I would let it go over night.

I got up this morning and found it in sleep mode. That was encouraging.
I woke it up and checked devices and printers. There was my printer back
under the printer section. However, I still couldn't make it my default
printer because it was back to being only a scanner again. I pulled the
USB cord, removed the printer from the devices and printer window. I
plugged it back in, windows detected it and put it back. I right clicked
it and THERE! I could set is as my default printer! I tried printing
something and it worked just fine! Thank you Bob for pointing me in the
right direction!

On 12/29/2017 1:16 AM, Paul wrote:
Steve wrote:
On 12/28/2017 5:03 PM, Paul wrote:
Steve wrote:
On 12/28/2017 1:55 PM, Steve wrote:
On 12/28/2017 8:38 AM, SC Tom wrote:


"Steve" wrote in message
news In normal use, my computer works just fine. No visible problems
except:

For some time now, Windows 10 hasn't recognized my old HP 1200
series combo printer as a printer. It knows it to be a scanner
and it works that way but not as a printer. It always worked
fine, except with any error (eg no paper) I would have to
uninstall it and reinstall it to make it work. One time I
reinstalled it and it became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my
wife's Windows 10 computer and it works fine. I decided it was
time to fix this problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I
plugged it in and my computer immediately recognized it as a
printer and I set it to be the default printer.I tried to print
something and it took right off, BUT it didn't suck in the paper
(that IS the fault of the printer and maybe why it was in the
basement). "No paper error" and, as always, I had to uninstall it
and reinstall,BUT then it was only a scanner again as with the
first printer. Tried repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image
/RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it
on overnight, but it never did continue. This morning, I closed
the command prompt box and started again. I tried several times
with the same result: I moves as far as Image Version:
10.0.14...(whatever) but stops there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open
"devices and printers". I can still get to Device Manager but
what happened to Devices and Printers?

I did restart the computer a couple of times early on, but I
admit I didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem
is with Windows.) By the way, if I plug in the printer now, I get
the "new hardware" sound but the message doesn't appear.Â* What's
going on?

There are a couple of Win10 "servicing drivers for testing"
(whatever the hell that means) listed he
http://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Laserjet%201200


One of those might work, or maybe a Win8/8.1 driver installed in
compatibility mode.

Here's a method I used in Win7 for problematic older printers
(edited for Win10 menus):

A.Â* Go to SettingsDevicesPrinters & Scanners, click on "Add a
printer".
Click on "The printer I want isn't listed." (If it is already
listed, jump to paragraph "B".)
Select "Add a local printer", then "Use an existing port" then
click Next. When the
"Install the printer driver" window comes up, click on "Windows
Update" near
the bottom. It may take a minute or two to finish, depending on your
connection. Scroll down to "HP" in the left pane, then find your
printer series in the right pane.

B.Â* If the printer already shows in Settings, then go to Control
PanelDevices and Printers, then highlight it and
pick "Print server properties" at the top of the page. Go to the
Drivers
tab, then click Add.. at the bottom of the page. Then click Next,
Next, then
"Windows Update" and follow the same procedure as before.
You can also remove any driver(s) that didn't work from the
Drivers tab
using this method.

Hope this isn't too confusing, and that some of it helps :-)

Not confusing at all. Most of this I tried weeks ago when it first
started showing only as a scanner. If I follow your paragraph A, I
click on "the printer I want isn't listed" and nothing happens.
This is the same screen with a link to "Devices and Printers" and
nothing happens there either. Everything else there works as usual.
About your paragraph B... I can get to the Devices and Printers
page if I start at control panel. The printer isn't there. It
always showed up there before, until yesterday.
I'll say again the the printer is fine, because if I unplug it from
my computer and plug it in to my wife's laptop, it will function
completely normally. --- Steve

I forgot to add that when I plug in the printer now, in Devices and
Printers, below the printer row, one item appears under
"unspecified". The unspecified is actually my printer because I can
make it come and go buy plugging or unplugging the USB cord from the
printer.

There's a couple tools you can use.

http://www.uwe-sieber.de/usbtreeview_e.html

Now, strictly speaking, that tool shouldn't be necessary in this case,
because your device still seems to have printer attributes, so
some amount of identification must be possible.

When a device has a consistent serial number, that is supposed
to reduce the work to identify it. Moving a serialized device
from one port to another USB port, should be "easy" for the OS
to do.

*******

You can use device manager (right-click Start to find it,
or, in the Run box use "devmgmt.msc"). There is a tab in
the properties, which shows events such as the various
discovery phases.

But Windows 10 is missing setupapi.log as far as I know.
In WinXP, that was a very nice file to consult for hardware
discovery. As you could see hints of all sorts of problems
in there. Now, lots of stuff in Windows 10 has an
affectation with Event Viewer, or data collection via
ETW. It's a lot harder to get a clear picture as to
what is going on, half the time. It's almost like they
don't want the users debugging problems or something...

Â*Â*Â* Paul
Paul, I downloaded the USB tree viewer. I see my printer listed near
the bottom on port 1. I clicked on it and there is a lot of
information. It starts at the top with "device is connected" then a
big page of more information that looks all normal to me.
In device manager, you say "There is a tab in
Â* the properties...". What properties? What tab?

The printer should be in there somewhere, even if
it has a "yellow triangle" symbol on it because
the driver isn't working right.

In this example, there's a scanner which isn't working
right, and has a yellow mark. Right-clicking the yellow
mark item, and selecting properties from the menu, should
open the dialog shown at the top of the web page.

https://www.raymond.cc/blog/how-to-f...amage-code-19/


This one shows a yellow mark for an unknown device,
which is actually known because it has a name. Sometimes
it won't have a name, but you can still get a VID/PID
or VEN/DEV from the hardware ID property.

https://www.howtogeek.com/193798/how...evice-manager/


The Events tab in the Properties box in Windows 10,
shows a series of Events. My device manager has at
least four classes of sequences in there, making
it quite confusing. For example, when I plugged in
a new SSD, the Events says "attempting to migrate
device", when the damn OS has never seen the device
before. The word "migrate" is only supposed to apply
when the device driver is installed on an OS version
upgrade. When the OS went from 15063 to 16299, *that*
should cause a migration entry (with an appropriate
date stamp) done during the OS installation.

I think somebody already mentioned the difference
in behavior between an "in-box generic Microsoft driver",
versus the manufacturer driver. If the in-box one is
acting up, the act of installing the manufacturer one
may create a new entry, and maybe that will take
enough registry rubbish out of the way, so it'll work.
I don't really thing DISM/SFC will help in cases
like this. And manipulating the inbox drivers, to
make them go away, is all but impossible. So that
leaves overriding with the manufacturer driver.

I think I did that with my RealTek audio. I installed
a download from the RealTek site, so I would gain one
additional control in the ReakTek control panel. A
setting missing from the Microsoft interface provided.
Even though the OS has a fair number of its own
drivers staged, there are occasions you have to
step in and intervene. I don't do that
for everything, just the things that annoy.

Â*Â* Paul

Paul, thank you so much for the help. Bob_S wrote in about half an hour
before this, from you, so I started trying his advice. Simply going to
troubleshoot eventually got it straightened out. I really appreciate you
taking the time to help me with this!
I'm so glad this newsgroup exists. I don't come here often. If I have a
problem I can usually use Google to find an answer. Google was worthless
in this case. I always learn something new when I do come here. :-)

"Steve" wrote in message news
On 12/29/2017 12:25 AM, Bob_S wrote:


"Steve" wrote in message news
In normal use, my computer works just fine. No visible problems except:

For some time now, Windows 10 hasn't recognized my old HP 1200 series
combo printer as a printer. It knows it to be a scanner and it works
that way but not as a printer. It always worked fine, except with any
error (eg no paper) I would have to uninstall it and reinstall it to
make it work. One time I reinstalled it and it became a scanner only.

THE FAULT IS NOT WITH THE PRINTER because we can hook it up to my wife's
Windows 10 computer and it works fine. I decided it was time to fix this
problem and here is how that has gone:

1 I brought up a similar 1200 printer from the basement. I plugged it in
and my computer immediately recognized it as a printer and I set it to
be the default printer.I tried to print something and it took right off,
BUT it didn't suck in the paper (that IS the fault of the printer and
maybe why it was in the basement). "No paper error" and, as always, I
had to uninstall it and reinstall,BUT then it was only a scanner again
as with the first printer. Tried repeatedly but no go.

2 Looking for a solution, I tried command prompt then sfc /scannow
Result: ...did not find any integrity violations.

3 Next. Command prompt then DISM /Online /Cleanup-Image /RestoreHealth
Result: It took right off scanning but stopped at 87%. I left it on
overnight, but it never did continue. This morning, I closed the command
prompt box and started again. I tried several times with the same
result: I moves as far as Image Version: 10.0.14...(whatever) but stops
there and never starts the scan.

4 Sometime during the above 2 steps, I can now no longer open "devices
and printers". I can still get to Device Manager but what happened to
Devices and Printers?

I did restart the computer a couple of times early on, but I admit I
didn't do it here at the end of the process.

(Don't recommend that I buy a newer printer, because the problem is with
Windows.) By the way, if I plug in the printer now, I get the "new
hardware" sound but the message doesn't appear. What's going on?

Steve,

Have you tried the Win10 Troubleshooter? Just type "troubleshoot"
(without quotes) in the Search window and then select Printer under "Get
up and running". If that doesn't fix it, then also run the Windows Update
troubleshooter. That clears out a lot of problems that are seemingly
unrelated to any update process.

Also and you may have already tried this - "HP Print and Scan Doctor"
diagnostic tool and the "Support Tool". (
https://support.hp.com/us-en/document/c02073861 )
I've found them to be very useful but can be somewhat confusing at first
and may take several tries to get things cleaned up and working. As a
reminder, Win10 has taken over the scanning tasks for HP printers/scanners
so if you have downloaded and installed the full HP install software -
uninstall it and let Win10 discover the printer.

But if you do end up downloading drivers, the HP site (
https://support.hp.com/us-en/drivers...r-series/29789
) shows Win10 drivers available.

Also, deselect the option under "Printers & Scanners" near the bottom of
the page that states "Let Windows Manage my default printer". That has
been problematic in environments with more than one printer and Win10
considers XPS Document and PDF printers to be printers that can end up
being your default printer.

It also helps after doing some diagnostic and finding it still has a
problem is to power cycle the printer and reboot the computer so Win10
will go thru a full discovery scan. Try staying with the same USB port.

Bob S.

Bob, I had tried troubleshooting from the devices and printers panel and
I guess it never occurred to me to try the main troubleshooter. So I
went to the main one and selected printer. It urged me to do it as
administrator, so I did. It said something about waiting for spool.....
and that went on for several minutes so I canceled it.

Then I tried Windows Update troubleshooter. It found problems and needed
me to restart the computer. I did that and the usual warning came up
about it was updating and DO NOT TURN OFF YOUR COMPUTER. That went on
and on. An hour later it was still working on it. I started wondering
what would happen if I had to pull the plug (literally). It was bedtime
anyway so I figured I would let it go over night.

I got up this morning and found it in sleep mode. That was encouraging.
I woke it up and checked devices and printers. There was my printer back
under the printer section. However, I still couldn't make it my default
printer because it was back to being only a scanner again. I pulled the
USB cord, removed the printer from the devices and printer window. I
plugged it back in, windows detected it and put it back. I right clicked
it and THERE! I could set is as my default printer! I tried printing
something and it worked just fine! Thank you Bob for pointing me in the
right direction!

Steve,

Glad that worked out for you. To me it sounds as though your computer has
been hanging up on one or more updates in the background since it was unable
to select a default printer. In the Search bar type reliability and
that will bring up the Reliability Monitor and history report. It can be
viewed for days or weeks. I'm betting that you will see a yellow triangle
in each day slot for the past few weeks. That reports shows problems that
can be clicked on that can provide some clues as to what went wrong and
when.

The key point is that some windows updates have been problematic since the
new Creators Update (even before but...) this version has been extremely
sensitive to older hardware it seems. I now use the Windows Update
troubleshooter for just about every unexplained hiccup. It clears out it's
cache and does some other housekeeping so it normally does find some sort of
errors to report even though they may not be problems. The bottom line, it
helps to get things back to running.

Paul (if he's reading this) may be able to provide us some insight into the
update problems since he does a lot more deep diving than I. Also, get to
know the new scanner software built into Win10, I think you'll like it.

Bob S.