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#1
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Two AVGs. How do I get rid of one?
Fired up this W7 machine after a year's inactivity. AVG seemed to have
difficulty updating (the tray icon has a yellow /!\ on it), so I went and got a new version, thinking it'd see the old one and overwrite it. It didn't - just loaded in parallel. I now have two AVG icons in the tray, and two desktop things. One tray icon still has the yellow triangle; if I hover over it, the tooltip says "AVG AntiVirus Free Edition". The other comes up with something bigger than the normal tooltip font, saying "AntiVirus Free\(tick) You are protected". The desktop icons are called "AVG Protection" (I think that's the old one) and "AVG AntiVirus FREE". I tried Revo-ing the old one (with trepidation, as I feared it might delete some common parts, but it seems not to have). As usual, Revo tried to run the application's own uninstaller, but that failed (after spending a long time doing _something_), and the Scan button in Revo remained greyed. (It normally comes alive after the app.'s own uninstaller has finished.) Occasionally I get popups saying update failed, or something like that. I presume those are coming from the old one, as the new one seems to be up to date. Any ideas? The old one seems to be 16.91.7688 - no date obvious, but it says it's using a virus database 4627/12758 (2016-8-6, 7:20); the new one is currently 17.9.3040, VD 180206-0; no dates on either, though it does say "6 hours ago" on a different screen, so does seem to be updating. -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf Does my Bradshaw look big in this? |
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#2
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Two AVGs. How do I get rid of one?
J. P. Gilliver (John) wrote:
Fired up this W7 machine after a year's inactivity. AVG seemed to have difficulty updating (the tray icon has a yellow /!\ on it), so I went and got a new version, thinking it'd see the old one and overwrite it. It didn't - just loaded in parallel. I now have two AVG icons in the tray, and two desktop things. One tray icon still has the yellow triangle; if I hover over it, the tooltip says "AVG AntiVirus Free Edition". The other comes up with something bigger than the normal tooltip font, saying "AntiVirus Free\(tick) You are protected". The desktop icons are called "AVG Protection" (I think that's the old one) and "AVG AntiVirus FREE". I tried Revo-ing the old one (with trepidation, as I feared it might delete some common parts, but it seems not to have). As usual, Revo tried to run the application's own uninstaller, but that failed (after spending a long time doing _something_), and the Scan button in Revo remained greyed. (It normally comes alive after the app.'s own uninstaller has finished.) Occasionally I get popups saying update failed, or something like that. I presume those are coming from the old one, as the new one seems to be up to date. Any ideas? The old one seems to be 16.91.7688 - no date obvious, but it says it's using a virus database 4627/12758 (2016-8-6, 7:20); the new one is currently 17.9.3040, VD 180206-0; no dates on either, though it does say "6 hours ago" on a different screen, so does seem to be updating. A lot of these AV companies offer removal tools. https://www.avg.com/en-ca/utilities AVG_Remover.exe I hope you made a backup before you started this, just in case... Paul |
#3
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Two AVGs. How do I get rid of one?
On 2/6/2018 6:09 AM, J. P. Gilliver (John) wrote:
Fired up this W7 machine after a year's inactivity. AVG seemed to have difficulty updating (the tray icon has a yellow /!\ on it), so I went and got a new version, thinking it'd see the old one and overwrite it. It didn't - just loaded in parallel. I now have two AVG icons in the tray, and two desktop things. One tray icon still has the yellow triangle; if I hover over it, the tooltip says "AVG AntiVirus Free Edition". The other comes up with something bigger than the normal tooltip font, saying "AntiVirus Free\(tick) You are protected". The desktop icons are called "AVG Protection" (I think that's the old one) and "AVG AntiVirus FREE". I tried Revo-ing the old one (with trepidation, as I feared it might delete some common parts, but it seems not to have). As usual, Revo tried to run the application's own uninstaller, but that failed (after spending a long time doing _something_), and the Scan button in Revo remained greyed. (It normally comes alive after the app.'s own uninstaller has finished.) Occasionally I get popups saying update failed, or something like that. I presume those are coming from the old one, as the new one seems to be up to date. Any ideas? The old one seems to be 16.91.7688 - no date obvious, but it says it's using a virus database 4627/12758 (2016-8-6, 7:20); the new one is currently 17.9.3040, VD 180206-0; no dates on either, though it does say "6 hours ago" on a different screen, so does seem to be updating. I had a similar problem. I couldn't get AVG to uninstall. Followed their procedure to manually uninstall. Still AVG stuff running. New version wouldn't install over the old one. Tried to clean the registry. Tried to delete the files that were launched from an unknown place. Googled till I was blue in the face. Booted linux and forcefully deleted everything I could find. Nothing worked. I finally restored a backup from before the last time I booted the system, some months ago. Then AVG would uninstall itself. I didn't lose anything, except a week of my life messing with it, since I hadn't been using the system. AVG did lose a user. |
#4
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Two AVGs. How do I get rid of one?
In message , jetjock
writes: On Tue, 06 Feb 2018 10:11:27 -0500, Paul wrote: J. P. Gilliver (John) wrote: Fired up this W7 machine after a year's inactivity. AVG seemed to have difficulty updating (the tray icon has a yellow /!\ on it), so I went and got a new version, thinking it'd see the old one and overwrite it. It didn't - just loaded in parallel. [] I tried Revo-ing the old one (with trepidation, as I feared it might [] Occasionally I get popups saying update failed, or something like that. I presume those are coming from the old one, as the new one seems to be up to date. [] A lot of these AV companies offer removal tools. https://www.avg.com/en-ca/utilities Ah, thanks, I might have a look at that. Though I suspect they won't offer one for removing an old one and letting a new one stay in place! AVG_Remover.exe I hope you made a backup before you started this, just in case... Not yet, but I'd better soon! I've got a weird keyboard funny too (see next thread). Paul Another alternative for using Revo is the "Forced Uninstall". If your AVG installs are in two separate folders you can use it to navigate to the folder you want removed, look for the .exe file and click on it. Revo will then uninstall that program. You probably don't want to do a Will uninstall just the .exe, or all that goes with it? (But anyway ... scan afterwards though, as that would most likely remove shared files from the registry. Or, you could remove both instances and start fresh, which is what I would do. .... that's probably what I'm going to do, with the exception of starting afresh - I'm probably going to install some other AV, because I have the feeling that AVG is now turning on its silly "signature" at next reboot even if you turn it off.) --- This email has been checked for viruses by AVG. http://www.avg.com (That one. [Is there one below this?]) -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf After all is said and done, usually more is said. |
#5
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Two AVGs. How do I get rid of one?
On Tue, 6 Feb 2018 14:09:12 +0000, J. P. Gilliver (John) wrote:
Fired up this W7 machine after a year's inactivity. AVG seemed to have difficulty updating (the tray icon has a yellow /!\ on it), so I went and got a new version, thinking it'd see the old one and overwrite it. It didn't - just loaded in parallel. That happened to me when I downloaded Firefox 57 and installed it over Firefox 54. In fact, it installed in parallel -- because one was 32-bit and the other was 64-bit. Could you possibly have done that with AVG? -- Stan Brown, Oak Road Systems, Tompkins County, New York, USA http://BrownMath.com/ http://OakRoadSystems.com/ Shikata ga nai... |
#6
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Two AVGs. How do I get rid of one?
In message , Stan Brown
writes: On Tue, 6 Feb 2018 14:09:12 +0000, J. P. Gilliver (John) wrote: Fired up this W7 machine after a year's inactivity. AVG seemed to have difficulty updating (the tray icon has a yellow /!\ on it), so I went and got a new version, thinking it'd see the old one and overwrite it. It didn't - just loaded in parallel. That happened to me when I downloaded Firefox 57 and installed it over Firefox 54. In fact, it installed in parallel -- because one was 32-bit and the other was 64-bit. Could you possibly have done that with AVG? Good thought! But this is a W7-32 machine, so I don't think a 64-AVG would try to install. Interestingly, there's no indication in either of the ones I've got what their bitness is (though obviously it must be 32). -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf offensive speech is something to be protected, not celebrated. - "yoni", 2015-8-5 |
#7
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Two AVGs. How do I get rid of one?
On Wed, 7 Feb 2018 06:24:56 +0000, "J. P. Gilliver (John)"
wrote: In message , Stan Brown writes: On Tue, 6 Feb 2018 14:09:12 +0000, J. P. Gilliver (John) wrote: Good thought! But this is a W7-32 machine, so I don't think a 64-AVG would try to install. Interestingly, there's no indication in either of the ones I've got what their bitness is (though obviously it must be 32). One way to determine bitness (on most PCs) is to check the number of Program Files folders you have. If you have both Program Files and Program Files (x86) then you have a 64-bit PC. If you only have a Program Files folder then you have a 32-bit PC. I say on most PCs because I have seen one 64-bit PC that did not have Program Files (x86) but that was a choice the owner/builder chose to implement. |
#8
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Two AVGs. How do I get rid of one?
In message , Monty
writes: On Wed, 7 Feb 2018 06:24:56 +0000, "J. P. Gilliver (John)" wrote: In message , Stan Brown writes: On Tue, 6 Feb 2018 14:09:12 +0000, J. P. Gilliver (John) wrote: Good thought! But this is a W7-32 machine, so I don't think a 64-AVG would try to install. Interestingly, there's no indication in either of the ones I've got what their bitness is (though obviously it must be 32). One way to determine bitness (on most PCs) is to check the number of Program Files folders you have. If you have both Program Files and Program Files (x86) then you have a 64-bit PC. If you only have a Program Files folder then you have a 32-bit PC. Oh, I know I've got a 32-bit machine (I specifically wanted that); I was just slightly surprised that _AVG_ doesn't give any indication whether it's a 32 or 64 bit version. (Obviously I _must_ have a 32 but version.) I say on most PCs because I have seen one 64-bit PC that did not have Program Files (x86) but that was a choice the owner/builder chose to implement. I just look under Control Panel | System. -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf Does God believe in people? |
#9
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Two AVGs. How do I get rid of one?
In message , jetjock
writes: On Tue, 06 Feb 2018 10:11:27 -0500, Paul wrote: [] A lot of these AV companies offer removal tools. https://www.avg.com/en-ca/utilities AVG_Remover.exe Thanks, I've got that now. I see it does a restart, so I'd have to turn off the router, so I didn't restart "naked" as it were. [] Another alternative for using Revo is the "Forced Uninstall". If your AVG installs are in two separate folders you can use it to navigate to the folder you want removed, look for the .exe file and click on it. Revo will then uninstall that program. You probably don't want to do a scan afterwards though, as that would most likely remove shared files from the registry. Or, you could remove both instances and start fresh, which is what I would do. This sounded like something worth trying, especially as they _do_ seem to be in separate folders (the old one is "C:\Program Files\AVG\Av\avgui.exe" and the new one "C:\Program Files\AVG\Antivirus\AVGUI.exe"). I can't find "Forced Uninstall" in Revo (I only have the free version); I brought up the help file and searched for forced, and found: 'If during the uninstall the build-in uninstaller of the programs runs "Change" or "Repair" command and tries to reinstall or repair the program instead of uninstalling it then you can use the command Forced MSI Uninstall. This command is visible in the context menu only for the MSI(Microsoft Installer) programs, which default uninstall command is not Uninstall. So if you experience such problem, just cancel the build-in uninstaller of the program and the uninstall wizard of Revo Uninstaller and start it again using this command from the context menu' I wasn't sure where this "context menu" was supposed to be. A quick look doesn't find a .msi file in the ...\Av folder; I did try a right-click on the bad version's entry in Revo's uninstall list, but no luck there. So sorry for being dim, but how - in baby steps - do I get to this forced uninstall? --- This email has been checked for viruses by AVG. http://www.avg.com (Are my posts bearing that silly text?) -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf Does God believe in people? |
#10
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Two AVGs. How do I get rid of one?
In message , jetjock
writes: On Wed, 7 Feb 2018 12:12:09 +0000, "J. P. Gilliver (John)" wrote: In message , jetjock writes: [] Another alternative for using Revo is the "Forced Uninstall". If your AVG installs are in two separate folders you can use it to navigate to the folder you want removed, look for the .exe file and click on it. Revo will then uninstall that program. You probably don't want to do a scan afterwards though, as that would most likely remove shared files from the registry. Or, you could remove both instances and start fresh, which is what I would do. This sounded like something worth trying, especially as they _do_ seem to be in separate folders (the old one is "C:\Program Files\AVG\Av\avgui.exe" and the new one "C:\Program Files\AVG\Antivirus\AVGUI.exe"). I can't find "Forced Uninstall" in Revo (I only have the free version); I brought up the help [] Sorry to bear bad news, but the free version does not have the "Forced Uninstall" feature. Ah, thanks. I'll stop looking! -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf W-E-H-T-H-U-R: This is the worst spell of weather in months! |
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