Product ID

A friend who has Win7 Home Premium 64bit on a laptop gets a message to enter
her product ID while trying to view some .pps that I sent her. She is out of
the country and isn't very computer knowledgeable. She has had the new
laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being "they
want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they said do
this and you will find it must have from now to get big picture thing like
that."
I told her it may be a trial program that is opening that .pps up, but other
than that, I don't know. She bought the laptop at Office Depot.
Does MS ask for a product ID after you purchase it from a store like OD?
Thanks,
Buffalo
Win2000ProSP4

Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter her product ID while trying to view some .pps that I sent
her. She is out of the country and isn't very computer knowledgeable.
She has had the new laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being
"they want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do this and you will find it must have from now to get big
picture thing like that."
I told her it may be a trial program that is opening that .pps up,
but other than that, I don't know. She bought the laptop at Office
Depot.
Does MS ask for a product ID after you purchase it from a store like
OD? Thanks,
Buffalo
Win2000ProSP4

Sorry, 'they' are asking for a Product Key, not a Product ID.
Buffalo

On 11/09/2010 04:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message to enter
her product ID while trying to view some .pps that I sent her. She is out of
the country and isn't very computer knowledgeable. She has had the new
laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being "they
want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they said do
this and you will find it must have from now to get big picture thing like
that."
I told her it may be a trial program that is opening that .pps up, but other
than that, I don't know. She bought the laptop at Office Depot.
Does MS ask for a product ID after you purchase it from a store like OD?
Thanks,
Buffalo
Win2000ProSP4



Sounds like she has malware of some type. What happens if she cancels
the product key request; does Power Point open?

--
Alias

Alias wrote:
On 11/09/2010 04:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter her product ID while trying to view some .pps that I sent
her. She is out of the country and isn't very computer
knowledgeable. She has had the new laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being
"they want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do this and you will find it must have from now to get big
picture thing like that."
I told her it may be a trial program that is opening that .pps up,
but other than that, I don't know. She bought the laptop at Office
Depot.
Does MS ask for a product ID after you purchase it from a store like
OD? Thanks,
Buffalo
Win2000ProSP4



Sounds like she has malware of some type. What happens if she cancels
the product key request; does Power Point open?

I installed MBAM (free) on her machine (before she left) and I will tell her
to open it, update it and run it.
She is also using the free version of Avira AntiVir.
I don't know what happens when she cancels out, but evidently she is doing
that.
Thanks,
Buffalo



She is in on the other side of the world now so there is around an 11hr time
difference.

On 11/09/2010 04:54 PM, Buffalo wrote:
Alias wrote:
On 11/09/2010 04:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter her product ID while trying to view some .pps that I sent
her. She is out of the country and isn't very computer
knowledgeable. She has had the new laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being
"they want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do this and you will find it must have from now to get big
picture thing like that."
I told her it may be a trial program that is opening that .pps up,
but other than that, I don't know. She bought the laptop at Office
Depot.
Does MS ask for a product ID after you purchase it from a store like
OD? Thanks,
Buffalo
Win2000ProSP4



Sounds like she has malware of some type. What happens if she cancels
the product key request; does Power Point open?

I installed MBAM (free) on her machine (before she left) and I will tell her
to open it, update it and run it.
She is also using the free version of Avira AntiVir.
I don't know what happens when she cancels out, but evidently she is doing
that.
Thanks,
Buffalo



She is in on the other side of the world now so there is around an 11hr time
difference.



Get her to install, update and run antimalwarebytes, also free, as well.

--
Alias

On 09/11/2010 3:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message to enter
her product ID while trying to view some .pps that I sent her. She is out of
the country and isn't very computer knowledgeable. She has had the new
laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being "they
want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they said do
this and you will find it must have from now to get big picture thing like
that."
I told her it may be a trial program that is opening that .pps up, but other
than that, I don't know. She bought the laptop at Office Depot.
Does MS ask for a product ID after you purchase it from a store like OD?
Thanks,
Buffalo
Win2000ProSP4



Is it asking for Microsoft Office personal key number? She may have a
trial edition. Tell her to get a free PPS viewer.

On 09/11/2010 15:10, Buffalo wrote:
Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter her product ID while trying to view some .pps that I sent
her. She is out of the country and isn't very computer knowledgeable.
She has had the new laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being
"they want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do this and you will find it must have from now to get big
picture thing like that."
I told her it may be a trial program that is opening that .pps up,
but other than that, I don't know. She bought the laptop at Office
Depot.
Does MS ask for a product ID after you purchase it from a store like
OD? Thanks,
Buffalo
Win2000ProSP4

Sorry, 'they' are asking for a Product Key, not a Product ID.
Buffalo


My guess is that the laptop came with a free trial of MS Office. On my
laptop I am limited to something like 20 uses for free, but then I would
have to purchase a licence to continue using it. I would think that she
has - perhaps without knowing it - used up her free trial.

If she needs to view the ppt file she can download a free viewer from
Microsoft, or maybe OpenOffice might be a solution.

--

Jeff

Boscoe wrote:
On 09/11/2010 3:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message to
enter
her product ID while trying to view some .pps that I sent her. She is
out of
the country and isn't very computer knowledgeable. She has had the new
laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being "they
want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they said do
this and you will find it must have from now to get big picture thing
like
that."
I told her it may be a trial program that is opening that .pps up, but
other
than that, I don't know. She bought the laptop at Office Depot.
Does MS ask for a product ID after you purchase it from a store like OD?
Thanks,
Buffalo
Win2000ProSP4



Is it asking for Microsoft Office personal key number? She may have a
trial edition. Tell her to get a free PPS viewer.


This is an example of a free PPS viewer.

http://www.microsoft.com/downloads/e...displaylang=en

"Instructions for use:

* Once you have installed this download, from the Start menu under All Programs,
open Microsoft PowerPoint Viewer.

Note PowerPoint Viewer registers with the .ppt, .pptx, .pptm, .pot, .potx,
.potm, .pps, .ppsx and .ppsm file extensions only if a version of PowerPoint
is not installed on your computer. If registered, double-clicking on these
file types will launch PowerPoint Viewer."

I don't know if the installation of a free PPS viewer, conflicts with
a licensed copy of Microsoft Office or not. I haven't used Office for
a while, and all I install on the computer, is tools like the free Powerpoint
viewer, so I can read content downloaded from the web.

http://en.wikipedia.org/wiki/PowerPoint_Viewer

Paul

On Tue, 09 Nov 2010 17:01:57 +0100, Alias
wrote:

On 11/09/2010 04:54 PM, Buffalo wrote:
Alias wrote:
On 11/09/2010 04:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter her product ID while trying to view some .pps that I sent
her. She is out of the country and isn't very computer
knowledgeable. She has had the new laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being
"they want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do this and you will find it must have from now to get big
picture thing like that."
I told her it may be a trial program that is opening that .pps up,
but other than that, I don't know. She bought the laptop at Office
Depot.
Does MS ask for a product ID after you purchase it from a store like
OD? Thanks,
Buffalo
Win2000ProSP4



Sounds like she has malware of some type. What happens if she cancels
the product key request; does Power Point open?

I installed MBAM (free) on her machine (before she left) and I will tell her
to open it, update it and run it.
She is also using the free version of Avira AntiVir.
I don't know what happens when she cancels out, but evidently she is doing
that.
Thanks,
Buffalo



She is in on the other side of the world now so there is around an 11hr time
difference.



Get her to install, update and run antimalwarebytes, also free, as well.

I assume you mean MalwareBytes AntiMalware, also known as MBAM, which
was already mentioned above.

--

Char Jackson

On 09/11/2010 16:32, Paul wrote:
Boscoe wrote:
On 09/11/2010 3:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter
her product ID while trying to view some .pps that I sent her. She is
out of
the country and isn't very computer knowledgeable. She has had the new
laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being "they
want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do
this and you will find it must have from now to get big picture thing
like
that."
I told her it may be a trial program that is opening that .pps up,
but other
than that, I don't know. She bought the laptop at Office Depot.
Does MS ask for a product ID after you purchase it from a store like OD?
Thanks,
Buffalo
Win2000ProSP4



Is it asking for Microsoft Office personal key number? She may have a
trial edition. Tell her to get a free PPS viewer.


This is an example of a free PPS viewer.

http://www.microsoft.com/downloads/e...displaylang=en


"Instructions for use:

* Once you have installed this download, from the Start menu under All
Programs,
open Microsoft PowerPoint Viewer.

Note PowerPoint Viewer registers with the .ppt, .pptx, .pptm, .pot, .potx,
.potm, .pps, .ppsx and .ppsm file extensions only if a version of
PowerPoint
is not installed on your computer. If registered, double-clicking on these
file types will launch PowerPoint Viewer."

I don't know if the installation of a free PPS viewer, conflicts with
a licensed copy of Microsoft Office or not.

Doesn't seem to. I have PowerPoint viewer installed and have used
hardly any of my freebie allocation of MS Office 2007. I can view a
file in PowerPoint viewer without problem.

--

Jeff

Alias wrote:
On 11/09/2010 04:54 PM, Buffalo wrote:
Alias wrote:
On 11/09/2010 04:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter her product ID while trying to view some .pps that I sent
her. She is out of the country and isn't very computer
knowledgeable. She has had the new laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being
"they want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do this and you will find it must have from now to get big
picture thing like that."
I told her it may be a trial program that is opening that .pps up,
but other than that, I don't know. She bought the laptop at Office
Depot.
Does MS ask for a product ID after you purchase it from a store
like OD? Thanks,
Buffalo
Win2000ProSP4



Sounds like she has malware of some type. What happens if she
cancels the product key request; does Power Point open?

I installed MBAM (free) on her machine (before she left) and I will
tell her to open it, update it and run it.
She is also using the free version of Avira AntiVir.
I don't know what happens when she cancels out, but evidently she is
doing that.
Thanks,
Buffalo



She is in on the other side of the world now so there is around an
11hr time difference.



Get her to install, update and run antimalwarebytes, also free, as
well.

I had installed the free version of MBAM (MalwareBytes Anti-Malware) on her
machine and I just emailed her to update it and run it.
Jeff Layman responded and replied that it might be a trial vesion of MS
Office and I'd bet that is probably the problem.
Buffalo

Jeff Layman wrote:
On 09/11/2010 15:10, Buffalo wrote:
Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter her product ID while trying to view some .pps that I sent
her. She is out of the country and isn't very computer
knowledgeable. She has had the new laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being
"they want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do this and you will find it must have from now to get big
picture thing like that."
I told her it may be a trial program that is opening that .pps up,
but other than that, I don't know. She bought the laptop at Office
Depot.
Does MS ask for a product ID after you purchase it from a store like
OD? Thanks,
Buffalo
Win2000ProSP4

Sorry, 'they' are asking for a Product Key, not a Product ID.
Buffalo


My guess is that the laptop came with a free trial of MS Office. On
my laptop I am limited to something like 20 uses for free, but then I
would have to purchase a licence to continue using it. I would think
that she has - perhaps without knowing it - used up her free trial.

If she needs to view the ppt file she can download a free viewer from
Microsoft, or maybe OpenOffice might be a solution.

I'll bet that is probably the problem. Doesn't Win7 Home Premium have a
default program for opening pps files?
If not, I will ask her to dl and install the free Open Office program.(that
may be tough because she is very computer illiterate).
I'll have to ask her to find a friend or (damn) go to a shop and have
someone do it for her.
If it is MS Office causing the problem, is it worthwhile to uninstall it
from her laptop (she has plenty of unused HDD space)?
Thanks,
Buffalo

On 11/09/2010 05:33 PM, Char Jackson wrote:
On Tue, 09 Nov 2010 17:01:57 +0100, Alias
wrote:

On 11/09/2010 04:54 PM, Buffalo wrote:
Alias wrote:
On 11/09/2010 04:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter her product ID while trying to view some .pps that I sent
her. She is out of the country and isn't very computer
knowledgeable. She has had the new laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being
"they want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do this and you will find it must have from now to get big
picture thing like that."
I told her it may be a trial program that is opening that .pps up,
but other than that, I don't know. She bought the laptop at Office
Depot.
Does MS ask for a product ID after you purchase it from a store like
OD? Thanks,
Buffalo
Win2000ProSP4



Sounds like she has malware of some type. What happens if she cancels
the product key request; does Power Point open?

I installed MBAM (free) on her machine (before she left) and I will tell her
to open it, update it and run it.
She is also using the free version of Avira AntiVir.
I don't know what happens when she cancels out, but evidently she is doing
that.
Thanks,
Buffalo



She is in on the other side of the world now so there is around an 11hr time
difference.



Get her to install, update and run antimalwarebytes, also free, as well.

I assume you mean MalwareBytes AntiMalware, also known as MBAM, which
was already mentioned above.


No, I meant superantispyware. Oops.

--
Alias

On 11/09/2010 05:51 PM, Buffalo wrote:
Alias wrote:
On 11/09/2010 04:54 PM, Buffalo wrote:
Alias wrote:
On 11/09/2010 04:09 PM, Buffalo wrote:
A friend who has Win7 Home Premium 64bit on a laptop gets a message
to enter her product ID while trying to view some .pps that I sent
her. She is out of the country and isn't very computer
knowledgeable. She has had the new laptop for only a few months.
I am trying to get her to tell me who 'they' are. The 'they' being
"they want me to enter my produt key do indo it or what".
Anyone have a clue? I told her not to enter anything yet.
Another quote from her: "they want me now to get product key they
said do this and you will find it must have from now to get big
picture thing like that."
I told her it may be a trial program that is opening that .pps up,
but other than that, I don't know. She bought the laptop at Office
Depot.
Does MS ask for a product ID after you purchase it from a store
like OD? Thanks,
Buffalo
Win2000ProSP4



Sounds like she has malware of some type. What happens if she
cancels the product key request; does Power Point open?

I installed MBAM (free) on her machine (before she left) and I will
tell her to open it, update it and run it.
She is also using the free version of Avira AntiVir.
I don't know what happens when she cancels out, but evidently she is
doing that.
Thanks,
Buffalo



She is in on the other side of the world now so there is around an
11hr time difference.



Get her to install, update and run antimalwarebytes, also free, as
well.

I had installed the free version of MBAM (MalwareBytes Anti-Malware) on her
machine and I just emailed her to update it and run it.
Jeff Layman responded and replied that it might be a trial vesion of MS
Office and I'd bet that is probably the problem.
Buffalo



Sorry, I meant superantispyware. It being a trial version may well be
the problem.

--
Alias

Alias wrote:
On 11/09/2010 05:51 PM, Buffalo wrote:
Get her to install, update and run antimalwarebytes, also free, as
well.

I had installed the free version of MBAM (MalwareBytes Anti-Malware)
on her machine and I just emailed her to update it and run it.
Jeff Layman responded and replied that it might be a trial vesion of
MS Office and I'd bet that is probably the problem.
Buffalo



Sorry, I meant superantispyware. It being a trial version may well be
the problem.

Thanks for the reply. I use the paid version of SAS and it is very good.
Buffalo