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#16
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Jeff Layman wrote:
My guess is that the laptop came with a free trial of MS Office. On my laptop I am limited to something like 20 uses for free, but then I would have to purchase a licence to continue using it. I would think that she has - perhaps without knowing it - used up her free trial. I think you've got it. It happens only when she tries to open a ppt file, so it's an application, not the OS. Does she have the same problem if she tries to open a doc or xls (or docx or xlsx) file? If she needs to view the ppt file she can download a free viewer from Microsoft, or maybe OpenOffice might be a solution. Open Office if she needs to update the docs, otherwise the viewer would be fine. -- Tim Slattery http://members.cox.net/slatteryt |
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#17
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"Buffalo" wrote:
I'll bet that is probably the problem. Doesn't Win7 Home Premium have a default program for opening pps files? Nope. No Windows OS ever has, although *many* preinstalled systems come with a trial version of Office. -- Tim Slattery http://members.cox.net/slatteryt |
#18
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"Buffalo" wrote in message ... A friend who has Win7 Home Premium 64bit on a laptop gets a message to enter her product ID while trying to view some .pps that I sent her. She is out of the country and isn't very computer knowledgeable. She has had the new laptop for only a few months. I am trying to get her to tell me who 'they' are. The 'they' being "they want me to enter my product key do indo it or what". Anyone have a clue? I told her not to enter anything yet. Another quote from her: "they want me now to get product key they said do this and you will find it must have from now to get big picture thing like that." I told her it may be a trial program that is opening that .pps up, but other than that, I don't know. She bought the laptop at Office Depot. Does MS ask for a product ID after you purchase it from a store like OD? Thanks, Buffalo Win2000ProSP4 Buffalo 2 scenarios and a very well known issue as your friend is experiencing (1) She has a Trial version installed (2) She has the Trial version installed and when she installed the purchased version she did not remove the Trial version and the Activation Assistant beforehand installing the purchased version. Tell her to uninstall all of Office that is shown including the Activation Assistant and all Trial and all non Trial versions and reboot after. Then start the purchased Office install over again -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. This posting is provided "AS IS" with no warranties, and confers no rights. http://www.microsoft.com/protect |
#19
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Peter Foldes wrote: "Buffalo" wrote in message ... A friend who has Win7 Home Premium 64bit on a laptop gets a message to enter her product ID while trying to view some .pps that I sent her. She is out of the country and isn't very computer knowledgeable. She has had the new laptop for only a few months. I am trying to get her to tell me who 'they' are. The 'they' being "they want me to enter my product key do indo it or what". Anyone have a clue? I told her not to enter anything yet. Another quote from her: "they want me now to get product key they said do this and you will find it must have from now to get big picture thing like that." I told her it may be a trial program that is opening that .pps up, but other than that, I don't know. She bought the laptop at Office Depot. Does MS ask for a product ID after you purchase it from a store like OD? Thanks, Buffalo Win2000ProSP4 Buffalo 2 scenarios and a very well known issue as your friend is experiencing (1) She has a Trial version installed (2) She has the Trial version installed and when she installed the purchased version she did not remove the Trial version and the Activation Assistant beforehand installing the purchased version. Tell her to uninstall all of Office that is shown including the Activation Assistant and all Trial and all non Trial versions and reboot after. Then start the purchased Office install over again Thanks for that info, Peter. She did not purchase MS Office and I would bet that the trial version of it is what the problem is. Do you know if the trial version uninstalled completely through Add-Remove? Thanks again, Buffalo PS:If leaving that trial version on and installing Open Office will not cause a problem, I think that would be the way to go for her since she has a lot of free HDD space and is very computer illiterate. |
#20
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On 09/11/2010 16:51, Buffalo wrote:
Jeff Layman wrote: On 09/11/2010 15:10, Buffalo wrote: Buffalo wrote: A friend who has Win7 Home Premium 64bit on a laptop gets a message to enter her product ID while trying to view some .pps that I sent her. She is out of the country and isn't very computer knowledgeable. She has had the new laptop for only a few months. I am trying to get her to tell me who 'they' are. The 'they' being "they want me to enter my produt key do indo it or what". Anyone have a clue? I told her not to enter anything yet. Another quote from her: "they want me now to get product key they said do this and you will find it must have from now to get big picture thing like that." I told her it may be a trial program that is opening that .pps up, but other than that, I don't know. She bought the laptop at Office Depot. Does MS ask for a product ID after you purchase it from a store like OD? Thanks, Buffalo Win2000ProSP4 Sorry, 'they' are asking for a Product Key, not a Product ID. Buffalo My guess is that the laptop came with a free trial of MS Office. On my laptop I am limited to something like 20 uses for free, but then I would have to purchase a licence to continue using it. I would think that she has - perhaps without knowing it - used up her free trial. If she needs to view the ppt file she can download a free viewer from Microsoft, or maybe OpenOffice might be a solution. I'll bet that is probably the problem. Doesn't Win7 Home Premium have a default program for opening pps files? If not, I will ask her to dl and install the free Open Office program.(that may be tough because she is very computer illiterate). I'll have to ask her to find a friend or (damn) go to a shop and have someone do it for her. If it is MS Office causing the problem, is it worthwhile to uninstall it from her laptop (she has plenty of unused HDD space)? Thanks, Buffalo I think that the PowerPoint viewer would be a better choice. OpenOffice is a big download (150Mb?), and although it can be used "out of the box" is better configured by the user. Also, it uses different terminology for some things than MS Office does. I use it, but I don't think it is the ideal choice for a novice. The only plus point is that it is a complete suite (like MS Office) so if she intends to view Word and Excel files, it may be better tobite the bullet and just do the one download, rather than download the free Word and Excel viewers. The only other downside is that OO is not fully up-to-speed with the latest MS Office file formats (eg docx). It will display them, but the formatting may not be quite right. Unless she needs the space I wouldn't bother uninstalling the free trial (especially if she isn't sure what she is doing! A lot of damage can be done when at Control Panel "uninstall"!!). -- Jeff |
#21
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"Buffalo" wrote in message ...
Buffalo wrote: A friend who has Win7 Home Premium 64bit on a laptop gets a message to enter her product ID while trying to view some .pps that I sent her. She is out of the country and isn't very computer knowledgeable. She has had the new laptop for only a few months. I am trying to get her to tell me who 'they' are. The 'they' being "they want me to enter my produt key do indo it or what". Anyone have a clue? I told her not to enter anything yet. Another quote from her: "they want me now to get product key they said do this and you will find it must have from now to get big picture thing like that." I told her it may be a trial program that is opening that .pps up, but other than that, I don't know. She bought the laptop at Office Depot. Does MS ask for a product ID after you purchase it from a store like OD? Thanks, Buffalo Win2000ProSP4 Sorry, 'they' are asking for a Product Key, not a Product ID. Buffalo The bad news is that your friend's query looks a bit like the one dealt with by this: http://support.microsoft.com/kb/836178 The problem of course is that is not certain. Probably the easiest temporary thing to do is to download the installation file for the free Powerpoint viewer from Microsoft, try it out yourself and then email it to your friend with good instructions about what to do with it (including how to put an email attachment on the desktop). I know zilch about Powerpoint but surely it is possible to send whatever it is you want a person to see using a format which they are going to have no trouble with? Putting my anti-capitalist hyena hat on for a sec, I must give a slight mention to the fact that OpenOffice will deal with Powerpoint files and does not, of course, bother with all that product key nonsense. |
#22
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Jeff Layman wrote: On 09/11/2010 16:51, Buffalo wrote: [snip] I'll bet that is probably the problem. Doesn't Win7 Home Premium have a default program for opening pps files? If not, I will ask her to dl and install the free Open Office program.(that may be tough because she is very computer illiterate). I'll have to ask her to find a friend or (damn) go to a shop and have someone do it for her. If it is MS Office causing the problem, is it worthwhile to uninstall it from her laptop (she has plenty of unused HDD space)? Thanks, Buffalo I think that the PowerPoint viewer would be a better choice. OpenOffice is a big download (150Mb?), and although it can be used "out of the box" is better configured by the user. Also, it uses different terminology for some things than MS Office does. I use it, but I don't think it is the ideal choice for a novice. The only plus point is that it is a complete suite (like MS Office) so if she intends to view Word and Excel files, it may be better tobite the bullet and just do the one download, rather than download the free Word and Excel viewers. The only other downside is that OO is not fully up-to-speed with the latest MS Office file formats (eg docx). It will display them, but the formatting may not be quite right. Unless she needs the space I wouldn't bother uninstalling the free trial (especially if she isn't sure what she is doing! A lot of damage can be done when at Control Panel "uninstall"!!). I will take your advice about not uninstalling the trial version of MS Office. I have read that MS Updates to Win7 seems to delete a needed PPViewer file in Win7 . I will research that more. Thanks again, Buffalo |
#23
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Peter Foldes wrote:
"Buffalo" wrote in message ... Thanks for that info, Peter. She did not purchase MS Office and I would bet that the trial version of it is what the problem is. Do you know if the trial version uninstalled completely through Add-Remove? Thanks again, Buffalo PS:If leaving that trial version on and installing Open Office will not cause a problem, I think that would be the way to go for her since she has a lot of free HDD space and is very computer illiterate. Buffalo Your friend can always do the following as per below to make sure Office is uninstalled. Also Very Important is that the Activation Assistant (Part of the Trial version )has to be uninstalled also. Many make the mistake and leave it in there and then the same issue applies as your friend experienced. You can install Open Office without uninstalling the Trial version of MS Office Applies to all versions of Office 2007 and up http://support.microsoft.com/kb/928218 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. This posting is provided "AS IS" with no warranties, and confers no rights. http://www.microsoft.com/protect |
#24
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On 09/11/2010 19:16, Buffalo wrote:
Jeff Layman wrote: On 09/11/2010 16:51, Buffalo wrote: [snip] I'll bet that is probably the problem. Doesn't Win7 Home Premium have a default program for opening pps files? If not, I will ask her to dl and install the free Open Office program.(that may be tough because she is very computer illiterate). I'll have to ask her to find a friend or (damn) go to a shop and have someone do it for her. If it is MS Office causing the problem, is it worthwhile to uninstall it from her laptop (she has plenty of unused HDD space)? Thanks, Buffalo I think that the PowerPoint viewer would be a better choice. OpenOffice is a big download (150Mb?), and although it can be used "out of the box" is better configured by the user. Also, it uses different terminology for some things than MS Office does. I use it, but I don't think it is the ideal choice for a novice. The only plus point is that it is a complete suite (like MS Office) so if she intends to view Word and Excel files, it may be better tobite the bullet and just do the one download, rather than download the free Word and Excel viewers. The only other downside is that OO is not fully up-to-speed with the latest MS Office file formats (eg docx). It will display them, but the formatting may not be quite right. Unless she needs the space I wouldn't bother uninstalling the free trial (especially if she isn't sure what she is doing! A lot of damage can be done when at Control Panel "uninstall"!!). I will take your advice about not uninstalling the trial version of MS Office. I have read that MS Updates to Win7 seems to delete a needed PPViewer file in Win7 . I will research that more. I hadn't heard that, but who knows where MS is concerned? ;-) Thanks again, Buffalo You're welcome. Good luck! -- Jeff |
#25
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Peter Foldes wrote: Peter Foldes wrote: "Buffalo" wrote in message ... Thanks for that info, Peter. She did not purchase MS Office and I would bet that the trial version of it is what the problem is. Do you know if the trial version uninstalled completely through Add-Remove? Thanks again, Buffalo PS:If leaving that trial version on and installing Open Office will not cause a problem, I think that would be the way to go for her since she has a lot of free HDD space and is very computer illiterate. Buffalo Your friend can always do the following as per below to make sure Office is uninstalled. Also Very Important is that the Activation Assistant (Part of the Trial version )has to be uninstalled also. Many make the mistake and leave it in there and then the same issue applies as your friend experienced. You can install Open Office without uninstalling the Trial version of MS Office Applies to all versions of Office 2007 and up http://support.microsoft.com/kb/928218 Thanks you, Buffalo |
#26
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You are welcome Buffalo
-- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. This posting is provided "AS IS" with no warranties, and confers no rights. http://www.microsoft.com/protect "Buffalo" wrote in message ... Peter Foldes wrote: Peter Foldes wrote: "Buffalo" wrote in message ... Thanks for that info, Peter. She did not purchase MS Office and I would bet that the trial version of it is what the problem is. Do you know if the trial version uninstalled completely through Add-Remove? Thanks again, Buffalo PS:If leaving that trial version on and installing Open Office will not cause a problem, I think that would be the way to go for her since she has a lot of free HDD space and is very computer illiterate. Buffalo Your friend can always do the following as per below to make sure Office is uninstalled. Also Very Important is that the Activation Assistant (Part of the Trial version )has to be uninstalled also. Many make the mistake and leave it in there and then the same issue applies as your friend experienced. You can install Open Office without uninstalling the Trial version of MS Office Applies to all versions of Office 2007 and up http://support.microsoft.com/kb/928218 Thanks you, Buffalo |
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