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Cable Internet works in Safe Mode Only
I'm baffled why I can't get my XP upgrade to work with my
Comast cable Internet connection. It worked fine under Win98 and it works fine in XP Safe Mode. I ran IPCONFIG /RELEASE and /RENEW and PING'd successfully after a normal boot, but Outlook Express and Internet Explorer can't connnect. My TCP/IP is set to automatically detect the connection settings. I turned the modem and computer off and restarted and still no go. The only thing I can think to do is manually configure the connection with the settings form IPCONFIG which should work since I have a dynamic IP address. Does anybody have any other suggestions? Thanks. |
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#2
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Cable Internet works in Safe Mode Only
On Thu, 8 Apr 2004 14:42:58 -0700, "Robb" *email_address_deleted* wrote:
I'm baffled why I can't get my XP upgrade to work with my Comast cable Internet connection. It worked fine under Win98 and it works fine in XP Safe Mode. I ran IPCONFIG /RELEASE and /RENEW and PING'd successfully after a normal boot, but Outlook Express and Internet Explorer can't connnect. My TCP/IP is set to automatically detect the connection settings. I turned the modem and computer off and restarted and still no go. The only thing I can think to do is manually configure the connection with the settings form IPCONFIG which should work since I have a dynamic IP address. Does anybody have any other suggestions? Thanks. Robb, As Jack suggested, post the ipconfig data here for start. What works in Safe Mode? Any internet services? If so, sounds like a browser or dns hijack under your login account. How current is your virus protection? Try these free online virus scans: http://www.bitdefender.com/scan/license.php http://security.symantec.com/ssc/home.asp http://housecall.trendmicro.com/hous...start_corp.asp Now check for, and learn to defend against, additional carriers of infection. First, download LSP-Fix from http://www.cexx.org/lspfix.htm, and CWShredder from http://www.majorgeeks.com/download4086.html. Both free. Next, run CWShredder. Have it fix all variants. Now check for, and remove, spyware. Get HijackThis http://www.majorgeeks.com/download.php?det=3155 and Spybot S&D http://security.kolla.de/index.php?l...&page=download. Both free. 1) Install and run Spybot. First update it ("Search for updates"), then run a scan ("Check for problems"). Trust Spybot, and make all recommended deletions. 2) Install and run HijackThis. Do NOT make any changes immediately. Save the HJT Log. 3) Have your HJT log interpreted by experts at one or more of the following forums (and post it here): http://forums.net-integration.net/ http://www.spywareinfo.com/forums/ http://forums.tomcoyote.org/ http://www.wilderssecurity.com/ If removal of any spyware affects your ability to access the internet (some spyware builds itself into the network software, and its removal may damage your network), run LSP-Fix. Harden your browser. There are various websites which will check for vulnerabilities, here are three which I use. http://www.jasons-toolbox.com/BrowserSecurity/ http://bcheck.scanit.be/bcheck/ https://testzone.secunia.com/browser_checker/ Harden your operating system. Check at least monthly for security updates. http://windowsupdate.microsoft.com/ Block possibly dangerous websites with a Hosts file. Three Hosts file sources I use: http://www.accs-net.com/hosts/get_hosts.html http://www.mvps.org/winhelp2002/hosts.htm (The third is included, and updated, with Spybot (see above)). And please don't contribute to the spread of email address mining viruses. Learn to munge your email address properly, to keep yourself a bit safer when posting to open forums. Protect yourself and the rest of the internet - never post your address unmunged. http://www.mailmsg.com/SPAM_munging.htm Cheers, Chuck Paranoia comes from experience - and is not necessarily a bad thing. |
#3
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Cable Internet works in Safe Mode Only
All Internet programs work fine in Safe Mode which would
indicate to me that nothing is being hijacked. Some kind of Spyware during a normal boot is a possiblilty, although I shut down everything suspect in MSCONFIG. It's running a current Norton Anti-virus. The TCP/IP connection properties are set to obtain IP and DNS addresses automatically. And IPCONFIG gives me a full report of those addresses. Although I didn't remember the /ALL switch so I didn't get the DNS address to plug in manually. I'm doing this for a client so I don't have access to the PC at the moment. So that may very well work when I enter all the addresses manually. I suspect, that because I just did the XP upgrade from 98, that the XP OS is just not obtaining the address information. Although it does show a connection on the task bar and it does know when I pull the ethernet plug or turn off the modem. It's sounding more and more like the DNS address is the missing key. I'll try it next time and read up on the Spyware stuff. Thanks, Robb -----Original Message----- On Thu, 8 Apr 2004 14:42:58 -0700, "Robb" *email_address_deleted* wrote: I'm baffled why I can't get my XP upgrade to work with my Comast cable Internet connection. It worked fine under Win98 and it works fine in XP Safe Mode. I ran IPCONFIG /RELEASE and /RENEW and PING'd successfully after a normal boot, but Outlook Express and Internet Explorer can't connnect. My TCP/IP is set to automatically detect the connection settings. I turned the modem and computer off and restarted and still no go. The only thing I can think to do is manually configure the connection with the settings form IPCONFIG which should work since I have a dynamic IP address. Does anybody have any other suggestions? Thanks. Robb, As Jack suggested, post the ipconfig data here for start. What works in Safe Mode? Any internet services? If so, sounds like a browser or dns hijack under your login account. How current is your virus protection? Try these free online virus scans: http://www.bitdefender.com/scan/license.php http://security.symantec.com/ssc/home.asp http://housecall.trendmicro.com/hous...start_corp.asp Now check for, and learn to defend against, additional carriers of infection. First, download LSP-Fix from http://www.cexx.org/lspfix.htm, and CWShredder from http://www.majorgeeks.com/download4086.html. Both free. Next, run CWShredder. Have it fix all variants. Now check for, and remove, spyware. Get HijackThis http://www.majorgeeks.com/download.php?det=3155 and Spybot S&D http://security.kolla.de/index.php? lang=en&page=download. Both free. 1) Install and run Spybot. First update it ("Search for updates"), then run a scan ("Check for problems"). Trust Spybot, and make all recommended deletions. 2) Install and run HijackThis. Do NOT make any changes immediately. Save the HJT Log. 3) Have your HJT log interpreted by experts at one or more of the following forums (and post it here): http://forums.net-integration.net/ http://www.spywareinfo.com/forums/ http://forums.tomcoyote.org/ http://www.wilderssecurity.com/ If removal of any spyware affects your ability to access the internet (some spyware builds itself into the network software, and its removal may damage your network), run LSP-Fix. Harden your browser. There are various websites which will check for vulnerabilities, here are three which I use. http://www.jasons-toolbox.com/BrowserSecurity/ http://bcheck.scanit.be/bcheck/ https://testzone.secunia.com/browser_checker/ Harden your operating system. Check at least monthly for security updates. http://windowsupdate.microsoft.com/ Block possibly dangerous websites with a Hosts file. Three Hosts file sources I use: http://www.accs-net.com/hosts/get_hosts.html http://www.mvps.org/winhelp2002/hosts.htm (The third is included, and updated, with Spybot (see above)). And please don't contribute to the spread of email address mining viruses. Learn to munge your email address properly, to keep yourself a bit safer when posting to open forums. Protect yourself and the rest of the internet - never post your address unmunged. http://www.mailmsg.com/SPAM_munging.htm Cheers, Chuck Paranoia comes from experience - and is not necessarily a bad thing. . |
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