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#1
January 19th 10, 01:26 AM
posted to microsoft.public.windowsxp.help_and_support
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Problem with remote assistance
Hello,
Trying to connect to my mother's computer and I receive the following message when trying to connect: "A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved." Both computers run Windows XP SP3 with McAfee anti-virus/firewall. Everything appears to be set-up correctly on both computers including having Remote Assistance enabled in the firewall. Any help would be appreciated. Thanks, Rick J. 
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#2
January 19th 10, 01:01 PM
posted to microsoft.public.windowsxp.help_and_support
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Problem with remote assistance
On 1/18/2010 7:26 PM, Rick J. wrote:
Hello, Trying to connect to my mother's computer and I receive the following message when trying to connect: "A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved." Both computers run Windows XP SP3 with McAfee anti-virus/firewall. Everything appears to be set-up correctly on both computers including having Remote Assistance enabled in the firewall. Any help would be appreciated. Forget trying to use Remote Assistance and use Team Viewer instead. You can get it he http://www.teamviewer.com/index.aspx -- Roy Smith Windows 7 Timestamp: Tuesday, January 19, 2010 7:01:40 AM
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