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#1
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Mythical sister can't Googlemail in Edge. Stuck on a page.
Hi, my legendary, near-mythical Idiot Sister called with an issue. She opens up Micky's Edge [I'm guessing, here but she doesn't seem to have Internet Expploiter on her laptop] [please don't ask why. I did and regretted it.]. She goes to Google mail. No, I can't decipher *how* but I think she just uses either a bookmark in her history or "mail" in the search field. She doesn't use an address field, not *ever*. She logs in. A page appears. It is a "Teachers' Assistant Management" page or something of the like. Sorry, I can't be more specific, she's none too good with the words. Apparently, her instance of Edge (if that's what it is) does not have a toolbar, menu-bar or an address field so she can't kill the page. She has killed her Edge window. She has rebooted her lappy. She has tried (I *think* she has, I tried to talk her through "Windows-key_R" and "iexplore.exe" but she may have just restarted Edge again) using Windows' Internet Explorer to Goo-mail but all she sees is that same damnable page. She doesn't seem to have Cortana, Siri, Alexa or anything else helpful in her toolbar at the bottom of her desktop. She *does* indicate (how, I have no idea) that she may have several "desktops" open at the same time but I am rather dubious about this being so as she calls a browser window "my desktop". The "hamburger-bun" on the right-hand of the browser window does not offer her anything useful. Yes, I know I am being bloody frustratingly inexact but I'm trying to convey complex ideas gleaned from a linguistic and technical numpty from a distance and doing a ****-poor job of it. Does any of this sound familiar to anyone? Can anyone decipher her gibberish to envision what is *really* going on? Can anyone *help* the poor girly? I know *I* can't. I can't even really follow what she's trying to tell me. Any aid would be appreciated, thank you. J. |
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Mythical sister can't Googlemail in Edge. Stuck on a page.
On 20/02/2020 17:37, John wrote:
Any aid would be appreciated, thank you. She can go back to her old job of being a street hooker. I'm sure she'll find plenty of aid (and AIDS) there. Path: eternal-september.org!reader01.eternal-september.org!feeder.eternal-september.org!news.unit0.net!news.netfront.net!.PO STED.79.65.124.65!not-for-mail From: John Newsgroups: alt.comp.os.windows-10 Subject: Mythical sister can't Googlemail in Edge. Stuck on a page. Date: Thu, 20 Feb 2020 17:37:21 +0000 Organization: Less than none. Sender: oard Message-ID: Reply-To: Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Injection-Info: adenine.netfront.net; posting-host="79.65.124.65"; logging-data="78095"; " X-Newsreader: Forte Agent 4.2/32.1118 Xref: reader01.eternal-september.org alt.comp.os.windows-10:112725 J. -- With over 1.2 billion devices now running Windows 10, customer satisfaction is higher than any previous version of windows. |
#3
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Mythical sister can't Googlemail in Edge. Stuck on a page.
On Thu, 20 Feb 2020 17:37:21 +0000, John wrote:
Hi, my legendary, near-mythical Idiot Sister called with an issue. She opens up Micky's Edge [I'm guessing, here but she doesn't seem to have Internet Expploiter on her laptop] [please don't ask why. I did and regretted it.]. She goes to Google mail. No, I can't decipher *how* but I think she just uses either a bookmark in her history or "mail" in the search field. She doesn't use an address field, not *ever*. She logs in. A page appears. It is a "Teachers' Assistant Management" page or something of the like. Sorry, I can't be more specific, she's none too good with the words. Apparently, her instance of Edge (if that's what it is) does not have a toolbar, menu-bar or an address field so she can't kill the page. She has killed her Edge window. She has rebooted her lappy. She has tried (I *think* she has, I tried to talk her through "Windows-key_R" and "iexplore.exe" but she may have just restarted Edge again) using Windows' Internet Explorer to Goo-mail but all she sees is that same damnable page. She doesn't seem to have Cortana, Siri, Alexa or anything else helpful in her toolbar at the bottom of her desktop. She *does* indicate (how, I have no idea) that she may have several "desktops" open at the same time but I am rather dubious about this being so as she calls a browser window "my desktop". The "hamburger-bun" on the right-hand of the browser window does not offer her anything useful. Yes, I know I am being bloody frustratingly inexact but I'm trying to convey complex ideas gleaned from a linguistic and technical numpty from a distance and doing a ****-poor job of it. Does any of this sound familiar to anyone? Can anyone decipher her gibberish to envision what is *really* going on? Can anyone *help* the poor girly? I know *I* can't. I can't even really follow what she's trying to tell me. Any aid would be appreciated, thank you. I know this bit is really going to help [sarcasm mode *ON*]: she mentioned that this issue has been going on for "a long while". About then is when I thought about banging my head against the wooden desk top. Had she called immediately after the issue started, or at least on a day close thereto, she may have been able to re-assemble some bits from her scrambled 3.5-byte memory cache so she could have told me what she was doing *before* it started. As is, there is no damned point in asking. Another point to note, Idiot Sister has, for *decades* enjoyed the practice of clicking on offers of Browser Hijacking Objects, Toolbar Installers and other egregious failures of human intelligence. My very first thought was that one (or fifty thousand) of those may have done "something" to ****-up her Goo-mail home-page but I don't know enough about Goo-mail or Edge to be able to track it down. Again, any aid is welcomed. And, no, she probably doesn't have "System Restore", backups or factory reset disks nor would she know how to use such things were some benevolent sprite [probably me] give them to her. I'm not being very helpful, am I? J. |
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Mythical sister can't Googlemail in Edge. Stuck on a page.
John wrote:
Hi, my legendary, near-mythical Idiot Sister called with an issue. She opens up Micky's Edge [I'm guessing, here but she doesn't seem to have Internet Expploiter on her laptop] [please don't ask why. I did and regretted it.]. She goes to Google mail. No, I can't decipher *how* but I think she just uses either a bookmark in her history or "mail" in the search field. She doesn't use an address field, not *ever*. She logs in. A page appears. It is a "Teachers' Assistant Management" page or something of the like. Sorry, I can't be more specific, she's none too good with the words. Apparently, her instance of Edge (if that's what it is) does not have a toolbar, menu-bar or an address field so she can't kill the page. She has killed her Edge window. She has rebooted her lappy. She has tried (I *think* she has, I tried to talk her through "Windows-key_R" and "iexplore.exe" but she may have just restarted Edge again) using Windows' Internet Explorer to Goo-mail but all she sees is that same damnable page. She doesn't seem to have Cortana, Siri, Alexa or anything else helpful in her toolbar at the bottom of her desktop. She *does* indicate (how, I have no idea) that she may have several "desktops" open at the same time but I am rather dubious about this being so as she calls a browser window "my desktop". The "hamburger-bun" on the right-hand of the browser window does not offer her anything useful. Yes, I know I am being bloody frustratingly inexact but I'm trying to convey complex ideas gleaned from a linguistic and technical numpty from a distance and doing a ****-poor job of it. Does any of this sound familiar to anyone? Can anyone decipher her gibberish to envision what is *really* going on? Can anyone *help* the poor girly? I know *I* can't. I can't even really follow what she's trying to tell me. Any aid would be appreciated, thank you. Teamviewer ??? Ducks under desk... For people whose sole skill is clicking on stuff, maybe you'd make more progress that way, than playing "20 questions" which you don't seem to enjoy. https://community.teamviewer.com/t5/...port/ta-p/4795 Note that, Teamviewer is a commercial application. They "police" the community usage of the tool a bit too much, and people who are only helping relatives, have their "service" turned off. It's pretty hard to convince Teamviewer they're not a "commercial user" who is using Teamviewer for personal gain (work usage). Still, try to get her to follow the instructions, and perhaps, even if it's a Mac, you might be able to connect and determine it's a Mac. Teamviewer should be machine to machine over the Internet. Where the Teamviewer server comes in, is authentication, figuring out the IP addresses and the like, so a "session" can be established. As far as I know, the session data is not recorded at Teamviewer headquarters. ******* On Windows 10, there are several ways to do mail. MSEdge MSEdge (Chrome Edition) - optional, unlikely choice for your sister iexplore.exe (IE11) Mail App The Mail App is a piece of work, likely intended by Microsoft, just so they could scrape accounts and passwords. In the picture here, the Mail App is connected to the local email server I run on-node. When I send test emails, they don't leave the computer. https://i.postimg.cc/9fHKmKRx/tool-photo-win10.gif Paul |
#6
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Mythical sister can't Googlemail in Edge. Stuck on a page.
On Thu, 20 Feb 2020 15:31:58 -0500, Paul
wrote: John wrote: Hi, my legendary, near-mythical Idiot Sister called with an issue. She opens up Micky's Edge [I'm guessing, here but she doesn't seem to have Internet Expploiter on her laptop] [please don't ask why. I did and regretted it.]. She goes to Google mail. No, I can't decipher *how* but I think she just uses either a bookmark in her history or "mail" in the search field. She doesn't use an address field, not *ever*. She logs in. A page appears. It is a "Teachers' Assistant Management" page or something of the like. Sorry, I can't be more specific, she's none too good with the words. Apparently, her instance of Edge (if that's what it is) does not have a toolbar, menu-bar or an address field so she can't kill the page. She has killed her Edge window. She has rebooted her lappy. She has tried (I *think* she has, I tried to talk her through "Windows-key_R" and "iexplore.exe" but she may have just restarted Edge again) using Windows' Internet Explorer to Goo-mail but all she sees is that same damnable page. She doesn't seem to have Cortana, Siri, Alexa or anything else helpful in her toolbar at the bottom of her desktop. She *does* indicate (how, I have no idea) that she may have several "desktops" open at the same time but I am rather dubious about this being so as she calls a browser window "my desktop". The "hamburger-bun" on the right-hand of the browser window does not offer her anything useful. Yes, I know I am being bloody frustratingly inexact but I'm trying to convey complex ideas gleaned from a linguistic and technical numpty from a distance and doing a ****-poor job of it. Does any of this sound familiar to anyone? Can anyone decipher her gibberish to envision what is *really* going on? Can anyone *help* the poor girly? I know *I* can't. I can't even really follow what she's trying to tell me. Any aid would be appreciated, thank you. Teamviewer ??? I've tried. She's not the most co-operative of Helldesk customers. She tires easily, gets frustrated when my "English" isn't the "English" she uses in her daily life and has difficulty explaining what she sees and following suggestions, orders, demands or hints. Ducks under desk... I'm not offended or annoyed, it was a good suggestion and I'd love to be able to do it. For people whose sole skill is clicking on stuff, Oh, she has others, all equally annoying. Installing Browser Hindrance Objects from emails and the first link to appear on her search-page results are two of them. maybe you'd make more progress that way, than playing "20 questions" which you don't seem to enjoy. Well, "enjoy" isn't the point, "helping" is supposed to be, but I take your point. And I often *do* like to help her, it's just that this time I've got completely stuck and I have no idea how to proceed. I can't even "see" what she's trying to describe as being on her screen. That is highly unusual for me. https://community.teamviewer.com/t5/...port/ta-p/4795 I'll have a go but I don't like my chances of enlisting her help in installing *useful* programs. It's not one of her strong suits. Toolbars in her browser, yes, Firefox instead of Edge, not so much. Thank you for trying. Note that, Teamviewer is a commercial application. They "police" the community usage of the tool a bit too much, and people who are only helping relatives, have their "service" turned off. It's pretty hard to convince Teamviewer they're not a "commercial user" who is using Teamviewer for personal gain (work usage). That sounds a little odd, not to mention draconian and Apple-style restrictive. All the other fora I've used, and I've used *lots*, have allowed for threads on just about anything, even rival softwares. To police a forum for anything apart from the obvious illegals strikes me as petty but it's their server, their software and their game, they can do what they like with them. I've never paid for Teamviewer so they don't owe me anything. I don't think they would even had I done so. Still, try to get her to follow the instructions, and perhaps, even if it's a Mac, you might be able to connect and determine it's a Mac. It ain't. I've worked on it. Yes, I should have installed TV and LogMeIn and all of the other goodies but I never had the time to do so. I was too busy clipping the wings of all the crap she had on it. It's most definitely a Win-ten box. Teamviewer should be machine to machine over the Internet. Where the Teamviewer server comes in, is authentication, figuring out the IP addresses and the like, so a "session" can be established. As far as I know, the session data is not recorded at Teamviewer headquarters. It wouldn't matter were it so, I'd never fiddle with her files, save to clear her desktop so I could see it. I do that whenever I get hold of her box. She seems to have the notion that "save to" only works when the target id the screen, that "file systems" are for nerds, geeks and me. I'm not sure she could *find* the clicky-icon for TV after she managed to download it, assuming she got that far but it's possibly worth a try. Thanks. ******* On Windows 10, there are several ways to do mail. MSEdge Yerp, that's her tool of choice. Probably because it's the first "clicky" on her screen which is so probably because she uses it. Win-ten is *ever* so bloody helpful when your desktop is packed full. MSEdge (Chrome Edition) - optional, unlikely choice for your sister To put it mildly. iexplore.exe (IE11) I tried this. I think she managed to use the Wuin-R combination to open yet another Edge window. How, I have no idea. She says that her machine tells her that it doesn't (*have* Internet Exploiter. I find that difficult to accept but, it being her, just about possible. Mail App Yer kidding, yes? I *once* (actually more than once) tried to give her Thunderbird instead of, or in addition to web-mailing, both on-board and PortableApps versions. Even with typed instructions, she couldn't do it. Whether that's just bloody-mindedness or sheer lack of ability I have no idea. The Mail App is a piece of work, likely intended by Microsoft, just so they could scrape accounts and passwords. I've never tried it; I've never needed to and I have little curiosity for such things these days. I'll keep it in mind as a nuke-the-planet option if she can't do anything else. In the picture here, the Mail App is connected to the local email server I run on-node. When I send test emails, they don't leave the computer. https://i.postimg.cc/9fHKmKRx/tool-photo-win10.gif Thank you. It seems easy enough, maybe even within her grasp. I may have a go with it. But ... why the ****ing *HELL* do the doodyheads at Microsoft use the same bloody "e" icon for Edge and Exploiter? They are even roughly the same *colour*. Counld they not have used a cliff- or table-edge for their new baby? Okay, that was a little excessively over-reacted to but have you *ever* tried to distinguish between the two when talking to an Idiot Sister? Have you ever *managed* it? No, don't suggest "Menu-bar, Help, About". She doesn't seem to *have* a menu-bar and I'm not entirely sure she follows me when I try to get her to customise Edge so one pops up. She's *difficult*. Thank you for all of your help. J. Paul |
#7
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Mythical sister can't Googlemail in Edge. Stuck on a page.
On Fri, 21 Feb 2020 15:50:49 +0000, Chris wrote:
On 20/02/2020 20:31, Paul wrote: John wrote: *Hi, *** my legendary, near-mythical Idiot Sister called with an issue. *** She opens up Micky's Edge [I'm guessing, here but she doesn't seem to have Internet Expploiter on her laptop] [please don't ask why. I did and regretted it.]. *** She goes to Google mail. No, I can't decipher *how* but I think she just uses either a bookmark in her history or "mail" in the search field. She doesn't use an address field, not *ever*. *** She logs in. A page appears. It is a "Teachers' Assistant Management" page or something of the like. Sorry, I can't be more specific, she's none too good with the words. ** Apparently, her instance of Edge (if that's what it is) does not have a toolbar, menu-bar or an address field so she can't kill the page. ** She has killed her Edge window. She has rebooted her lappy. She has tried (I *think* she has, I tried to talk her through "Windows-key_R" and "iexplore.exe" but she may have just restarted Edge again) using Windows' Internet Explorer to Goo-mail but all she sees is that same damnable page. ** She doesn't seem to have Cortana, Siri, Alexa or anything else helpful in her toolbar at the bottom of her desktop. ** She *does* indicate (how, I have no idea) that she may have several "desktops" open at the same time but I am rather dubious about this being so as she calls a browser window "my desktop". * The "hamburger-bun" on the right-hand of the browser window does not offer her anything useful. * Yes, I know I am being bloody frustratingly inexact but I'm trying to convey complex ideas gleaned from a linguistic and technical numpty from a distance and doing a ****-poor job of it. * Does any of this sound familiar to anyone? Can anyone decipher her gibberish to envision what is *really* going on? Can anyone *help* the poor girly? * I know *I* can't. * I can't even really follow what she's trying to tell me. * Any aid would be appreciated, thank you. Teamviewer ??? Ducks under desk... Or zoom, then screen share. Requires very little effort from the other end. Might still be too much, but who knows. It might be too much but I'll have another go at it. I'll get back to you. Thank you. J. |
#8
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Mythical sister can't Googlemail in Edge. Stuck on a page.
On 21/02/2020 17.54, John wrote:
On Thu, 20 Feb 2020 15:31:58 -0500, Paul wrote: John wrote: maybe you'd make more progress that way, than playing "20 questions" which you don't seem to enjoy. Well, "enjoy" isn't the point, "helping" is supposed to be, but I take your point. And I often *do* like to help her, it's just that this time I've got completely stuck and I have no idea how to proceed. I can't even "see" what she's trying to describe as being on her screen. That is highly unusual for me. Does she have a smartphone? Ask to take photo and send it to you. But it can be another can of worms to get that done, I know, you may have to guide her to install suitable app for doing this. BTDT. -- Cheers, Carlos. |
#9
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Mythical sister can't Googlemail in Edge. Stuck on a page.
On Sat, 22 Feb 2020 00:01:59 +0100, "Carlos E.R."
wrote: On 21/02/2020 17.54, John wrote: On Thu, 20 Feb 2020 15:31:58 -0500, Paul wrote: John wrote: maybe you'd make more progress that way, than playing "20 questions" which you don't seem to enjoy. Well, "enjoy" isn't the point, "helping" is supposed to be, but I take your point. And I often *do* like to help her, it's just that this time I've got completely stuck and I have no idea how to proceed. I can't even "see" what she's trying to describe as being on her screen. That is highly unusual for me. Does she have a smartphone? Ask to take photo and send it to you. But it can be another can of worms to get that done, I know, you may have to guide her to install suitable app for doing this. BTDT. That, sir, is a clever thing I hadn't thought of. Thank you. I'll have a go at convincing her it's a good idea. Then I'll have a go trying to convince her it's a *possible* idea. Which of the two will be more onerous is a guess. Thank you. J. |
#10
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Mythical sister can't Googlemail in Edge. Stuck on a page.
On Fri, 21 Feb 2020 15:50:49 +0000, Chris wrote:
On 20/02/2020 20:31, Paul wrote: snipped Or zoom, then screen share. Requires very little effort from the other end. Might still be too much, but who knows. So, as promised, I'm providing an update to the results of your suggestion, and the update is ........... ...... Oh, right, *silence*. I've sent two emails and two texts she can read on her phone and I've left voicemails. So far, Idiot Sister has yet to have the grace to bother to respond. Were she a paying customer, I'd close her account with *extreme* prejudice. As she's a relative, I don't think she ever even considers paying for my efforts. 30-odd years of Helldesky type stuff [mostly as an add-on to my "real" jobs but once you're the fix-it guy you're the fix-it guy forever for everyone] and she's the *least* co-operative client I've ever suffered. Sod her, I'm off to make tea, watch videos or possibly sleep. Maybe all three at once. Thank you for helping. J. |
#11
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Mythical sister can't Googlemail in Edge. Stuck on a page.
On Sat, 22 Feb 2020 19:02:40 +0000, John wrote:
On Fri, 21 Feb 2020 15:50:49 +0000, Chris wrote: On 20/02/2020 20:31, Paul wrote: snipped Or zoom, then screen share. Requires very little effort from the other end. Might still be too much, but who knows. So, as promised, I'm providing an update to the results of your suggestion, and the update is ........... ...... Oh, right, *silence*. snipped So, I got her on the phone. She agreed to read the emails and texts but I doubt her intention. She was nonplussed when I suggested her trying to read her Goo-male on her daughter's machine. I think she sees this as some sort of iffyness with a security risk flavour because she definitely sounded very reluctant to try it. She also sounded hesitant to let me play with her toys and she wasn't enthusiastic about sending me smart-phone images of her screen. I'm not encouraged by her responses. I doubt she will allow this to progress towards a solution any time soon so I'm sorry to have bothered everyone. Thanks for trying to help. J. |
#12
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Mythical sister can't Googlemail in Edge. Stuck on a page. SOLVED.
On Thu, 20 Feb 2020 15:31:58 -0500, Paul
wrote: John wrote: Hi, my legendary, near-mythical Idiot Sister called with an issue. snipped Thanks for trying to help. Not a phrase legendary Idiot Sister is often heard to use. No response from texted nor emailed suggestions. Extreme reluctance to even try to help herself when I finally managed to get her on the 'phone. She won't even try to access her Goomale on her daughter's Win-ten box, though there is zero security implications to doing this, as I have explained. So, "Solved". J. |
#13
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Mythical sister can't Googlemail in Edge. Stuck on a page. SOLVED.
On Sat, 22 Feb 2020 19:02:40 +0000, John wrote:
On Fri, 21 Feb 2020 15:50:49 +0000, Chris wrote: On 20/02/2020 20:31, Paul wrote: snipped Or zoom, then screen share. Requires very little effort from the other end. Might still be too much, but who knows. So, as promised, I'm providing an update to the results of your suggestion, and the update is ........... ...... Oh, right, *silence*. snipped Thanks for trying to help. Not a phrase legendary Idiot Sister is often heard to use. No response from texted nor emailed suggestions. Extreme reluctance to even try to help herself when I finally managed to get her on the 'phone. She won't even try to access her Goomale on her daughter's Win-ten box, though there is zero security implications to doing this, as I have explained. So, "Solved". J. |
#14
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Mythical sister can't Googlemail in Edge. Stuck on a page.
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