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#1
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Help and Support Center Online Search of Knowledge Base
My Help and Support Center suddenly stopped receiving responses from
Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#2
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Help and Support Center Online Search of Knowledge Base
oh my GOD!!! You've hit a sore spot with me. I'm a MAJOR tweaker (uhhhh..
..computer tweaker) and my system runs SMOOOOOTH. There is ONE thing that drives me up a wall, and that's this issue with the Help and Support Center not connecting to the internet to do search the Knowledge Base OR the stupid "DO you know"... NO! I DON'T FRICKIN' KNOW!!! CAUSE IT WON'T CONNECT!! ::whew:: There, I feel better. Wanna start a support group for this?? My prob is only on my computer, none of the other 8 that I support. My computer had some sorta OEM help center from vprMatrix (bestbuy system, great stuff!) that never connected, so I reinstalled the help center, tried REG tweaks, tried different internet connection options, tried EVERYTHING listed on all Winblows message boards, including this one (julie tweaks, reg edits, vbr fixes... you name it). NOTHING. Frickin' nothing. I felt like know one in the WORLD had this problem 'cept for me. Now, I thank you for making me at LEAST feel like I'm not alone. Ha! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#3
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Help and Support Center Online Search of Knowledge Base
imtigger,
Yes! I agree! Very frustrating! Right?! I find this issue particularly frustrating because getting information from the Knowledge Base is central to what Help and Support Center is all about. And there seems to be no logical reason for the results of KB queries to not be returned (but this is probably an illogical assumption) I've tried to resolve this issue with "solutions" that should have worked (short of formatting and reinstalling, which I do not want to do for this...the juice is just not worth the sqeeze), but didn't. And there is at least one other person having this problem; I read a posting a while back from someone with the identical problem. So that means there has to be even more people who are also having this problem, whether they know it or not. But that knowledge is not particularly helpfulIf if no solution is available. If Microsoft monitors these postings, no one has responded yet, although there are, admittedly, bigger problems out there. And, I guess, it is not MS's problem that a few of us (me) are being a little anal (oh well) over what might be considered to be a relatively minor problem. On the other hand, many of us who dabble in this area (computers), do tend to be somewhat anal, and "the devil IS in the details" and details are what computers deal with. Details! That is why this forum exists. So where is the answer?! Why is this problem so difficult? (End of my rant.) I am still thinking that a setting or file change must be causing this problem. Something was changed, somewhere, when XP SP 2 was installed. But where? There are some files in hlpctr that were not there before SP2. I have compared my current directories with backups from before SP2. But I have not compared the contents of same-name files from before and after SP2, nor have I examined the contents of new files. And, I am not a programmer so, unless a change is obvious, I probably would miss it, anyway. I have tried reconfiguring Windows Firewall, ZoneAlarm, Group Policy, Local Policy, Data Execution Prevention, Help Center Search configuration, my internet connection, added IIS components, etc. all with no results. I tried, unsuccessfully, to configure the Search Companion (details in part of Tech Net article listed below) to have any effect on Help and Support Center. Part of Microsoft Tech Net article "Using Windows XP Professional with Service Pack 2 in a Managed Environment: Help and Support Center: The Headlines and Online Search Features" deals directly with Online Searches and http port 80, but I have been unsuccessfull in getting any Knowledge Base responses after tweaking any of these settings. The search still comes back with "0 results" which, I think, is indicating the request is going out, but Knowledge Base is not returning any repsonses. Nor did it help to "restore" hlpctr settings from before SP2. I've decided that I've spent enough time on this issue for a while. I guess I'll just wait and watch for the solution to show up. Inevitibly, and hopefully soon, someone out there with the skills and incentive to resolve this, will turn up. But in the meantime, this will continue to drive ME crazy, too! Microsoft, are you there?! Help! "imtigger" wrote: oh my GOD!!! You've hit a sore spot with me. I'm a MAJOR tweaker (uhhhh.. .computer tweaker) and my system runs SMOOOOOTH. There is ONE thing that drives me up a wall, and that's this issue with the Help and Support Center not connecting to the internet to do search the Knowledge Base OR the stupid "DO you know"... NO! I DON'T FRICKIN' KNOW!!! CAUSE IT WON'T CONNECT!! ::whew:: There, I feel better. Wanna start a support group for this?? My prob is only on my computer, none of the other 8 that I support. My computer had some sorta OEM help center from vprMatrix (bestbuy system, great stuff!) that never connected, so I reinstalled the help center, tried REG tweaks, tried different internet connection options, tried EVERYTHING listed on all Winblows message boards, including this one (julie tweaks, reg edits, vbr fixes... you name it). NOTHING. Frickin' nothing. I felt like know one in the WORLD had this problem 'cept for me. Now, I thank you for making me at LEAST feel like I'm not alone. Ha! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#4
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Help and Support Center Online Search of Knowledge Base
That's sooo funny, and frustrating of course. You say that it's taken up
enough time and you'll get back to it... it been bugging me for about a Year and a 1/2 now! Believe me, I gave up. I hacked into the night. I removed the entire help system from WinXP, removed every reference to PCHEALTH and the support center from my computer, registry included. I reinstalled, I copied files from my wife's computer, which works FINE (of course she has NO idea what it's for, I would love to use it all the time however) thinking a file was currupt. I uninstalled, reinstalled, reconfigured etc... etc... etc... Zzzzzzzzzzzz.......... then I just gave it up. Yesterday, just before SP2 was to install, I started snooping around the message boards and BAM! came across this thread which completely opened the old wound for me. Yesterday I started alllll over again just COMBING the board for SOMETHING that would help. Anything! However, I found nothing. Cept your message of course. Sucks to be us! If you EVER fix it, let me know. Here's my addy: imtigger(at)pacbell(dot)net. I'll do you the same favor if I can find you. Good luck my long lost brother-in-arm! Don't give in!! Don't wipe your drive and re-install just yet! We'll fix the damn thing.. I promise!! Dan B "jmike" wrote: imtigger, Yes! I agree! Very frustrating! Right?! I find this issue particularly frustrating because getting information from the Knowledge Base is central to what Help and Support Center is all about. And there seems to be no logical reason for the results of KB queries to not be returned (but this is probably an illogical assumption) I've tried to resolve this issue with "solutions" that should have worked (short of formatting and reinstalling, which I do not want to do for this...the juice is just not worth the sqeeze), but didn't. And there is at least one other person having this problem; I read a posting a while back from someone with the identical problem. So that means there has to be even more people who are also having this problem, whether they know it or not. But that knowledge is not particularly helpfulIf if no solution is available. If Microsoft monitors these postings, no one has responded yet, although there are, admittedly, bigger problems out there. And, I guess, it is not MS's problem that a few of us (me) are being a little anal (oh well) over what might be considered to be a relatively minor problem. On the other hand, many of us who dabble in this area (computers), do tend to be somewhat anal, and "the devil IS in the details" and details are what computers deal with. Details! That is why this forum exists. So where is the answer?! Why is this problem so difficult? (End of my rant.) I am still thinking that a setting or file change must be causing this problem. Something was changed, somewhere, when XP SP 2 was installed. But where? There are some files in hlpctr that were not there before SP2. I have compared my current directories with backups from before SP2. But I have not compared the contents of same-name files from before and after SP2, nor have I examined the contents of new files. And, I am not a programmer so, unless a change is obvious, I probably would miss it, anyway. I have tried reconfiguring Windows Firewall, ZoneAlarm, Group Policy, Local Policy, Data Execution Prevention, Help Center Search configuration, my internet connection, added IIS components, etc. all with no results. I tried, unsuccessfully, to configure the Search Companion (details in part of Tech Net article listed below) to have any effect on Help and Support Center. Part of Microsoft Tech Net article "Using Windows XP Professional with Service Pack 2 in a Managed Environment: Help and Support Center: The Headlines and Online Search Features" deals directly with Online Searches and http port 80, but I have been unsuccessfull in getting any Knowledge Base responses after tweaking any of these settings. The search still comes back with "0 results" which, I think, is indicating the request is going out, but Knowledge Base is not returning any repsonses. Nor did it help to "restore" hlpctr settings from before SP2. I've decided that I've spent enough time on this issue for a while. I guess I'll just wait and watch for the solution to show up. Inevitibly, and hopefully soon, someone out there with the skills and incentive to resolve this, will turn up. But in the meantime, this will continue to drive ME crazy, too! Microsoft, are you there?! Help! "imtigger" wrote: oh my GOD!!! You've hit a sore spot with me. I'm a MAJOR tweaker (uhhhh.. .computer tweaker) and my system runs SMOOOOOTH. There is ONE thing that drives me up a wall, and that's this issue with the Help and Support Center not connecting to the internet to do search the Knowledge Base OR the stupid "DO you know"... NO! I DON'T FRICKIN' KNOW!!! CAUSE IT WON'T CONNECT!! ::whew:: There, I feel better. Wanna start a support group for this?? My prob is only on my computer, none of the other 8 that I support. My computer had some sorta OEM help center from vprMatrix (bestbuy system, great stuff!) that never connected, so I reinstalled the help center, tried REG tweaks, tried different internet connection options, tried EVERYTHING listed on all Winblows message boards, including this one (julie tweaks, reg edits, vbr fixes... you name it). NOTHING. Frickin' nothing. I felt like know one in the WORLD had this problem 'cept for me. Now, I thank you for making me at LEAST feel like I'm not alone. Ha! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#5
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Help and Support Center Online Search of Knowledge Base
do you have GetRight installed? It is known to interfere w/ KB searchs
from within H&S. Go into Getright's options and UNCHECK "IE6 click monitoring". KB search should start to work again. see this for mo http://www.getright.com/xp_help.html ===== another issue: in ZA (v4.5) you should always add the ip addresses 0.0.0.0 and 127.0.0.1 to the Trusted Zone. This cures issues w/ in-box COM invocations that fail (such as choosing "search" from the upper left corner icon of a folder window in explorer.) |
#6
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Help and Support Center Online Search of Knowledge Base
No... do not have it installed.
Thanks for the note tho', appreciate it. I noticed this is one of the suggestions on this board. What is getright anyway? Just curious. Thanks! DB " wrote: do you have GetRight installed? It is known to interfere w/ KB searchs from within H&S. Go into Getright's options and UNCHECK "IE6 click monitoring". KB search should start to work again. see this for mo http://www.getright.com/xp_help.html ===== another issue: in ZA (v4.5) you should always add the ip addresses 0.0.0.0 and 127.0.0.1 to the Trusted Zone. This cures issues w/ in-box COM invocations that fail (such as choosing "search" from the upper left corner icon of a folder window in explorer.) |
#7
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Help and Support Center Online Search of Knowledge Base
Oh, never mind.... went to your link and saw that Getright is a DL Manager.
I use DL Accelerator for all my downloading needs. Hmmmmm.... I wonder if that programs causes trouble. Hey jmike!! You gots Download Accelorator on your machine?? Hey! ... you there? Where'd you go!? Dan B " wrote: do you have GetRight installed? It is known to interfere w/ KB searchs from within H&S. Go into Getright's options and UNCHECK "IE6 click monitoring". KB search should start to work again. see this for mo http://www.getright.com/xp_help.html ===== another issue: in ZA (v4.5) you should always add the ip addresses 0.0.0.0 and 127.0.0.1 to the Trusted Zone. This cures issues w/ in-box COM invocations that fail (such as choosing "search" from the upper left corner icon of a folder window in explorer.) |
#8
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Help and Support Center Online Search of Knowledge Base
No, I don't use Getright. I tried the settings you mentioned in ZoneAlarm
(I'm using v5.1). Thay appeared to have no effect on Help and Support Center, though. Thanks for responding! I will gladly try (almost) any suggestion to resolve this issue. " wrote: do you have GetRight installed? It is known to interfere w/ KB searchs from within H&S. Go into Getright's options and UNCHECK "IE6 click monitoring". KB search should start to work again. see this for mo http://www.getright.com/xp_help.html ===== another issue: in ZA (v4.5) you should always add the ip addresses 0.0.0.0 and 127.0.0.1 to the Trusted Zone. This cures issues w/ in-box COM invocations that fail (such as choosing "search" from the upper left corner icon of a folder window in explorer.) |
#9
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Help and Support Center Online Search of Knowledge Base
"jmike" wrote:
My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
#10
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Help and Support Center Online Search of Knowledge Base
az,
Ok, sounds reasonable. Could you be a little more specific. I mean, how does it put itself in the way of the remote connection? Is my download program the culprit? I notice that Getright and "Smart Download" from Netscape have been responsible for causing the error. Is that what you are referring to? (In the way of the remote connection)? I was using DAP when the problems occurred on my machine. I don't have it installed now, though, and I don't currently have the problem. Not sure if I want to tempt fate, just finished a long-winded reinstall of my system. Its running fine now. Thanks for the response. "az" wrote: "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
#11
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Help and Support Center Online Search of Knowledge Base
I'm not a windows expert, by any means, but I am an experienced computer
programmer and admin, so the following is my understanding of what was happening. The Netscape SmartDownload manager tries to help you out with Web downloads by remembering where the file was coming from, and allowing you to restart a download half way through when, for example, your internet connection dies. It tries to do this for all download from any browser. Invented in the days of dodgy modem connections to the internet. In order to do that, it has to somehow intercept all attempts to download files from any browser. How it does this, I don't know. But what I surmise is that it was also intercepting the attempts to download data from the knowledge base, but that whatver it was doing was not compatible with Help and Support Center. I'm sure there are other programs which do this too -- I guess the DAP you mention is one of them, and Getright is another. I've seen Getright mentioned ias a potential cause of this problem, but never knew what it was. The articles in this topic got me thinking and prompted me to try uninstalling SmartDownload, and it worked for me. Anything which gets involved in the process of downloading files from the Internet has to somehow interfere with or hijack the procedure the browser itself is using. Help And Support Center is just another browser, and will use much the same procedures as IE, so anything which interferes with external downloads might be the culprit if Help and Support can't get to external resources on the knowledge base. My best guess is that if you install this DAP, your problem will return, but that uninstalling it will make the problem go away again. I doubt you'd have to re-install Windows, but don't rely on that, it's only my best guess! "jmike" wrote: az, Ok, sounds reasonable. Could you be a little more specific. I mean, how does it put itself in the way of the remote connection? Is my download program the culprit? I notice that Getright and "Smart Download" from Netscape have been responsible for causing the error. Is that what you are referring to? (In the way of the remote connection)? I was using DAP when the problems occurred on my machine. I don't have it installed now, though, and I don't currently have the problem. Not sure if I want to tempt fate, just finished a long-winded reinstall of my system. Its running fine now. Thanks for the response. "az" wrote: "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
#12
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Help and Support Center Online Search of Knowledge Base
az
Thanks, I think you are probably correct in you asumptions. My curiosity is up now so I will install and uninstall DAP to see what happens. I'll let you know... But, first a backup, so... "az" wrote: I'm not a windows expert, by any means, but I am an experienced computer programmer and admin, so the following is my understanding of what was happening. The Netscape SmartDownload manager tries to help you out with Web downloads by remembering where the file was coming from, and allowing you to restart a download half way through when, for example, your internet connection dies. It tries to do this for all download from any browser. Invented in the days of dodgy modem connections to the internet. In order to do that, it has to somehow intercept all attempts to download files from any browser. How it does this, I don't know. But what I surmise is that it was also intercepting the attempts to download data from the knowledge base, but that whatver it was doing was not compatible with Help and Support Center. I'm sure there are other programs which do this too -- I guess the DAP you mention is one of them, and Getright is another. I've seen Getright mentioned ias a potential cause of this problem, but never knew what it was. The articles in this topic got me thinking and prompted me to try uninstalling SmartDownload, and it worked for me. Anything which gets involved in the process of downloading files from the Internet has to somehow interfere with or hijack the procedure the browser itself is using. Help And Support Center is just another browser, and will use much the same procedures as IE, so anything which interferes with external downloads might be the culprit if Help and Support can't get to external resources on the knowledge base. My best guess is that if you install this DAP, your problem will return, but that uninstalling it will make the problem go away again. I doubt you'd have to re-install Windows, but don't rely on that, it's only my best guess! "jmike" wrote: az, Ok, sounds reasonable. Could you be a little more specific. I mean, how does it put itself in the way of the remote connection? Is my download program the culprit? I notice that Getright and "Smart Download" from Netscape have been responsible for causing the error. Is that what you are referring to? (In the way of the remote connection)? I was using DAP when the problems occurred on my machine. I don't have it installed now, though, and I don't currently have the problem. Not sure if I want to tempt fate, just finished a long-winded reinstall of my system. Its running fine now. Thanks for the response. "az" wrote: "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
#13
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Help and Support Center Online Search of Knowledge Base
az,
You are correct! Installing DAP caused the KB results to stop and uninstalling it returned them again. Thanks. I was running out of hair to pull out over this issue. Perhaps, Microsoft or one of the download manager vendors would like to do a more exhaustive study of this to develope a fix, but I am 'appy with being able to use HSC again. Tell the world! "jmike" wrote: az Thanks, I think you are probably correct in you asumptions. My curiosity is up now so I will install and uninstall DAP to see what happens. I'll let you know... But, first a backup, so... "az" wrote: I'm not a windows expert, by any means, but I am an experienced computer programmer and admin, so the following is my understanding of what was happening. The Netscape SmartDownload manager tries to help you out with Web downloads by remembering where the file was coming from, and allowing you to restart a download half way through when, for example, your internet connection dies. It tries to do this for all download from any browser. Invented in the days of dodgy modem connections to the internet. In order to do that, it has to somehow intercept all attempts to download files from any browser. How it does this, I don't know. But what I surmise is that it was also intercepting the attempts to download data from the knowledge base, but that whatver it was doing was not compatible with Help and Support Center. I'm sure there are other programs which do this too -- I guess the DAP you mention is one of them, and Getright is another. I've seen Getright mentioned ias a potential cause of this problem, but never knew what it was. The articles in this topic got me thinking and prompted me to try uninstalling SmartDownload, and it worked for me. Anything which gets involved in the process of downloading files from the Internet has to somehow interfere with or hijack the procedure the browser itself is using. Help And Support Center is just another browser, and will use much the same procedures as IE, so anything which interferes with external downloads might be the culprit if Help and Support can't get to external resources on the knowledge base. My best guess is that if you install this DAP, your problem will return, but that uninstalling it will make the problem go away again. I doubt you'd have to re-install Windows, but don't rely on that, it's only my best guess! "jmike" wrote: az, Ok, sounds reasonable. Could you be a little more specific. I mean, how does it put itself in the way of the remote connection? Is my download program the culprit? I notice that Getright and "Smart Download" from Netscape have been responsible for causing the error. Is that what you are referring to? (In the way of the remote connection)? I was using DAP when the problems occurred on my machine. I don't have it installed now, though, and I don't currently have the problem. Not sure if I want to tempt fate, just finished a long-winded reinstall of my system. Its running fine now. Thanks for the response. "az" wrote: "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. After having this problem for who knows how long, I finally found what was causing it for *me*. I had Netscape browser installed with "Smart Download". When I uninstalled SmartDowload the problem went away (all of five minutes ago after many many, hours of looking for solutions). !!!! Happy me!!! My suggestion to anyone with this problem is to look at any software you have installed which might put itself in the way of a remote connection. |
#14
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Help and Support Center Online Search of Knowledge Base
FYI. Anyone having this problem should try uninstalling their download
manager tto see if it cures the problem. It has worked for several of us, so it may work for you. The brand of download manager does not seem to matter. See az's explanation in the post under this topic. Of course, it is always possible that other factors are at work here and this may not be a 100% fix for everyone, but give it a try. For me, anyway, it all started with SP2, which is a large and complex update. The number of posts on this this site is staggering, but it only caused thie one issue with my system. Good luck! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
#15
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Help and Support Center Online Search of Knowledge Base
You should also try the following:
1. Set your folder view to show hidden files and folders. 2. Navigate to C:\Documents and Settings\[your profile]\Local Settings\Application Data\Microsoft\HelpCtr and delete both the files in this folder. 3. Open Help and Support and try again. "jmike" wrote in message ... FYI. Anyone having this problem should try uninstalling their download manager tto see if it cures the problem. It has worked for several of us, so it may work for you. The brand of download manager does not seem to matter. See az's explanation in the post under this topic. Of course, it is always possible that other factors are at work here and this may not be a 100% fix for everyone, but give it a try. For me, anyway, it all started with SP2, which is a large and complex update. The number of posts on this this site is staggering, but it only caused thie one issue with my system. Good luck! "jmike" wrote: My Help and Support Center suddenly stopped receiving responses from Microsoft Knowledge Base. It lists "0 results" for knowledge base while the other searches continue to respond as before. I have checked the search option settings and they are unchanged and I do have a connection to the internet. Has anyone else experienced this and, if so, what is the fix? This problem coincided with the upgrade to XP SP2 , but it has happened to me once before. I was only able to fix the problem with a reinstall of Windows (this problem was not the reason for the reinstall). I have been unable to find any info on this problem in the knowledge base or elsewhere. |
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