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#16
October 14th 07, 05:13 PM
posted to microsoft.public.windowsxp.print_fax
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Add Printer Wizard and Spooler Subsystem
The Key exists but empty.
"Alan Morris [MSFT]" wrote: Are there any version 2 drivers? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-2 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... AcGenral.dll 5.1.2600.2180 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL Microsoft® Windows® Operating System Zero files with zero file size. NTSD: Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118 eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:009 !symfix Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols 0:009 .reload Reloading current modules .................................................. .. 0:009 k *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e1f728 75be5324 localspl+0x3b3f5 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e1ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:009 "Alan Morris [MSFT]" wrote: It actually does help. There are a couple questions now. Did you try sfc /scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118 eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:010 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e5f728 75be5324 localspl+0x3b3f5 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e5ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:010 Hope that helps, thanks! "Alan Morris [MSFT]" wrote: 
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#17
October 15th 07, 10:40 PM
posted to microsoft.public.windowsxp.print_fax
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Add Printer Wizard and Spooler Subsystem
verify that win32spl.dll winspool.drv, localspl.dll. spoolss.dll,
spoolsv.exe are all valid. I know you already looked at most of these. I'd need to debug the spooler at this point. Do you have another machine to compare the registry entries? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... The Key exists but empty. "Alan Morris [MSFT]" wrote: Are there any version 2 drivers? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-2 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... AcGenral.dll 5.1.2600.2180 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL Microsoft® Windows® Operating System Zero files with zero file size. NTSD: Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118 eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:009 !symfix Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols 0:009 .reload Reloading current modules .................................................. .. 0:009 k *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e1f728 75be5324 localspl+0x3b3f5 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e1ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:009 "Alan Morris [MSFT]" wrote: It actually does help. There are a couple questions now. Did you try sfc /scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118 eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:010 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e5f728 75be5324 localspl+0x3b3f5 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e5ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:010 Hope that helps, thanks! "Alan Morris [MSFT]" wrote:
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#18
October 16th 07, 02:44 AM
posted to microsoft.public.windowsxp.print_fax
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Add Printer Wizard and Spooler Subsystem
All the files appear to be Microsoft verified. Also, Filemon and Regmon do
not report any "Access Denied" errors. "Alan Morris [MSFT]" wrote: verify that win32spl.dll winspool.drv, localspl.dll. spoolss.dll, spoolsv.exe are all valid. I know you already looked at most of these. I'd need to debug the spooler at this point. Do you have another machine to compare the registry entries? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... The Key exists but empty. "Alan Morris [MSFT]" wrote: Are there any version 2 drivers? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-2 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... AcGenral.dll 5.1.2600.2180 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL Microsoft® Windows® Operating System Zero files with zero file size. NTSD: Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118 eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:009 !symfix Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols 0:009 .reload Reloading current modules .................................................. .. 0:009 k *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e1f728 75be5324 localspl+0x3b3f5 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e1ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:009 "Alan Morris [MSFT]" wrote: It actually does help. There are a couple questions now. Did you try sfc /scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118 eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr
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#19
October 16th 07, 07:21 PM
posted to microsoft.public.windowsxp.print_fax
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Add Printer Wizard and Spooler Subsystem
Verify that the Print Spooler Service only Depends on RPC in the Services
mmc snapin. It's almost time to just reinstall. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... All the files appear to be Microsoft verified. Also, Filemon and Regmon do not report any "Access Denied" errors. "Alan Morris [MSFT]" wrote: verify that win32spl.dll winspool.drv, localspl.dll. spoolss.dll, spoolsv.exe are all valid. I know you already looked at most of these. I'd need to debug the spooler at this point. Do you have another machine to compare the registry entries? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... The Key exists but empty. "Alan Morris [MSFT]" wrote: Are there any version 2 drivers? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-2 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... AcGenral.dll 5.1.2600.2180 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL Microsoft® Windows® Operating System Zero files with zero file size. NTSD: Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118 eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:009 !symfix Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols 0:009 .reload Reloading current modules .................................................. .. 0:009 k *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e1f728 75be5324 localspl+0x3b3f5 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e1ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:009 "Alan Morris [MSFT]" wrote: It actually does help. There are a couple questions now. Did you try sfc /scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118 eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr
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#20
October 16th 07, 07:48 PM
posted to microsoft.public.windowsxp.print_fax
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Add Printer Wizard and Spooler Subsystem
Only RPC is listed as a dependent service.
"Alan Morris [MSFT]" wrote: Verify that the Print Spooler Service only Depends on RPC in the Services mmc snapin. It's almost time to just reinstall. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... All the files appear to be Microsoft verified. Also, Filemon and Regmon do not report any "Access Denied" errors. "Alan Morris [MSFT]" wrote: verify that win32spl.dll winspool.drv, localspl.dll. spoolss.dll, spoolsv.exe are all valid. I know you already looked at most of these. I'd need to debug the spooler at this point. Do you have another machine to compare the registry entries? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... The Key exists but empty. "Alan Morris [MSFT]" wrote: Are there any version 2 drivers? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-2 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... AcGenral.dll 5.1.2600.2180 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL Microsoft® Windows® Operating System Zero files with zero file size. NTSD: Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118 eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:009 !symfix Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols 0:009 .reload Reloading current modules .................................................. .. 0:009 k *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e1f728 75be5324 localspl+0x3b3f5 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e1ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:009 "Alan Morris [MSFT]" wrote: It actually does help. There are a couple questions now. Did you try sfc /scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
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#21
October 17th 07, 06:48 AM
posted to microsoft.public.windowsxp.print_fax
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Add Printer Wizard and Spooler Subsystem
Just another idea.
Take a look at the internet printing. The dll inetpp.dll is listened in the dump just before the crash. Search for registry entries with dll below HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print especially in the "Environments\..\Print Processor Section" Disable the keys, if present. Dieter Only RPC is listed as a dependent service. "Alan Morris [MSFT]" wrote: Verify that the Print Spooler Service only Depends on RPC in the Services mmc snapin. It's almost time to just reinstall. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... All the files appear to be Microsoft verified. Also, Filemon and Regmon do not report any "Access Denied" errors. "Alan Morris [MSFT]" wrote: verify that win32spl.dll winspool.drv, localspl.dll. spoolss.dll, spoolsv.exe are all valid. I know you already looked at most of these. I'd need to debug the spooler at this point. Do you have another machine to compare the registry entries? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... The Key exists but empty. "Alan Morris [MSFT]" wrote: Are there any version 2 drivers? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\Version-2 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... AcGenral.dll 5.1.2600.2180 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL Microsoft® Windows® Operating System Zero files with zero file size. NTSD: Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll Access violation - code c0000005 (first chance) Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118 eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - localspl!SplAddPrintProcessor+1ca: 75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=???????? 0:009 !symfix Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols 0:009 .reload Reloading current modules .................................................. .. 0:009 k *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\localspl.dll - ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca 00e1f728 75be5324 localspl+0x3b3f5 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93 00e1ffa4 75bc93a5 localspl!DllMain+0x689a *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\W INDOWS\system32\kernel32.dll - 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4 0:009 "Alan Morris [MSFT]" wrote: It actually does help. There are a couple questions now. Did you try sfc /scannow , where you prompted for any binaries? You should have rebooted after the file replacement. What is C:\WINDOWS\AppPatch\AcGenral.DLL ? The next step would be to actually get the proper symbols. I do not know if the version of ntsd will work for this but let's give it a try. You will need to be connected to the internet and not dialup. If it's dialup forget it. at the failure Access violation - code c0000005 (!!! second chance !!!) type !symfix when it returns type ..reload then type k If the symbols get corrected the stack trace will change Also verify that all the files in the list of loaded modules have a valid size, particularly these. Or just look for files with size 0 and see it anything matches. C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll C:\WINDOWS\system32\comctl32.dll C:\WINDOWS\system32\inetpp.dll C:\WINDOWS\AppPatch\AcGenral.DLL -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Steve" wrote in message ... Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
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#22
January 26th 08, 02:44 PM
posted to microsoft.public.windowsxp.print_fax
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Add Printer Wizard and Spooler Subsystem
I purchased a new HP printer and during the install it came up with an error message for print spooler and would not continue installing. How do I fix this? I have Windows XP Proffesional edition Service pack2.0. I do not have the Windows XP instalation disc either. "Steve" wrote: I've tried everything I can find on the net. 1.Deleted all spooler temp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spooler subsystem" error is displayed. The spooler service is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spooler subsystem". Thanks!
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#23
March 12th 08, 04:47 PM
posted to microsoft.public.windowsxp.print_fax
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Add Printer Wizard and Spooler Subsystem
Hello all
I have this exactly same problem as a lot of people posting here, and as many many more users in (and outside) this forum I have thoroughly searched over the internet, visited many forums about this precise topic, seen a lot of "solution proposal" (including related MS KB), I have applied and tried all of them, and still I get this Windows Vista spooler / printing problem unsolved. To me, as a lot of users do experience this problme, it is now clear that there is an (yet) unidentified issue with the Windows Vista Spooler subsystem.... And this issue is not related to one particular printer brand : mainly HP and Lexmark but also Canon, Epson users have experienced this issue.... the "symptoms" are always the same : 1) all the printers have disappeared from the control panel printer folder (including virtual printers such as MS XPS or various pdf printer) 2) when trying to install (add) a new printer : an error message appears, telling that the spooler is not running (or similar 'very unclear' messages...) 3) when checking in the services.msc console, we do see that the spooler has stopped 4) when starting the spooler, it seems to stark ok, but as soon as we try to (again) "add" a printing (using the appropriate button) - the spooler immediately crashes (stops) and the same error message occurs - spooler not started and/or - windows can't open add printer and/or - Operation could not be completed and/or - error 0x000006be - etc... So the situation is "delicate" - OS is Windows Vista (no mater the version) - The printers are various (HP; Canon, Lexmark, Epson) - The "control panel printers folder" is empty - It is impossible to add a printer (using the appropriate "add" button) - The spooler seems unstable and stops itself when attempting to add a printer Does someone know the solution? thank you very much in advance regards ================================== On Jan 26, 3:44 pm, Joseph Hutto Joseph wrote: I purchased a new HP printer and during the install it came up with an error message for printspoolerand would not continue installing. How do I fix this? I have Windows XP Proffesional edition Service pack2.0. I do not have the Windows XP instalation disc either. "Steve" wrote: I've tried everything I can find on the net. 1.Deleted allspoolertemp files 2.Cleaned registry settings 3.Ran cleanspl.exe My system will not install a printer from the Add Printer wizard or if I use the HP printer driver install program the "spoolersubsystem" error is displayed. Thespoolerservice is running. The Lexmark and HP services and drivers have been removed from the system. Essentially the system should be clean of any old printer driver info. What other solutions exist? I've tried everything found from a search on google for "spoolersubsystem". Thanks!
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