Printer not working

Hi All,

I have 2 WinXP SP2 machines on my network that are unable to print to our HP
LJ 4300dn via a direct TCP/IP connection or through a share from the server.
All the other PCs on the same network can print to it correctly.

I've checked and updated the printer driver, network connections,
re-installed spoolsv.exe, deleted and reinstalled the printer and it's Ports.
.. . . etc, etc.

When I try to print a test page, I get the following message;

---------------------------
Printer Properties
---------------------------
Test page failed to print. Would you like to view the print troubleshooter
for assistance? Operation could not be completed.
---------------------------
Yes No
---------------------------
An when I try to print from notepad, I get the following message;

---------------------------
Notepad
---------------------------
The handle is invalid.
---------------------------
OK
---------------------------

Has any one seen this begore and got a fix for this???
I'm a bit stumped as to what I can try next. I don't really want to format
and reinstall both the machines

I'm sure you've tried this, but download the new driver from HP and
when you setup the printer, select "replace existing driver"... Also,
you can try connecting directly to the printer (via USB or parallel)
and see if you can print that way....just to troubleshoot...

I also have had this problem on several XP SP2 machines. We have tried all
of this:

1. Reboot
2. Install latest HP drivers on server and workstation
3. Install printer as a local TCP-IP workstation on the workstation
4. Manually delete all of the cached drivers and registry entries for the
IP of the printer, the printer name, and the printer model.
5. Delete the drivers out of server manager on the workstation, then stop
and restart print spooler.
6. Relocate the print spooler
7. Older drivers (HP laserjet III, 4, and 5si)
8. Logging in as another user (including Administrator)

The funny thing is that it seems to be limited to our HP Laserjet 4350
printers. The user can print to our Savin printers with no problem.

I've had to rebuild several workstations because of this, and it's getting a
little old.

"Wiggy" wrote:

Hi All,

I have 2 WinXP SP2 machines on my network that are unable to print to our HP
LJ 4300dn via a direct TCP/IP connection or through a share from the server.
All the other PCs on the same network can print to it correctly.

I've checked and updated the printer driver, network connections,
re-installed spoolsv.exe, deleted and reinstalled the printer and it's Ports.
. . . etc, etc.

When I try to print a test page, I get the following message;

---------------------------
Printer Properties
---------------------------
Test page failed to print. Would you like to view the print troubleshooter
for assistance? Operation could not be completed.
---------------------------
Yes No
---------------------------
An when I try to print from notepad, I get the following message;

---------------------------
Notepad
---------------------------
The handle is invalid.
---------------------------
OK
---------------------------

Has any one seen this begore and got a fix for this???
I'm a bit stumped as to what I can try next. I don't really want to format
and reinstall both the machines

We're also getting Error 23 - Print. What's really interesting here is that
even after deleting the problem printers, when we stop and restart the print
spooler they continue to show up in event viewer with event id 23 - Print.

Event Type: Error
Event Source: Print
Event Category: None
Event ID: 23
Date: 9/4/2007
Time: 2:16:59 PM
User: NT AUTHORITY\SYSTEM
Computer: Not displayed for privacy reasons
Description:
Printer Malibu failed to initialize because a suitable HP LaserJet 4000
Series PCL 6 driver could not be found.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


"Wiggy" wrote:

Hi All,

I have 2 WinXP SP2 machines on my network that are unable to print to our HP
LJ 4300dn via a direct TCP/IP connection or through a share from the server.
All the other PCs on the same network can print to it correctly.

I've checked and updated the printer driver, network connections,
re-installed spoolsv.exe, deleted and reinstalled the printer and it's Ports.
. . . etc, etc.

When I try to print a test page, I get the following message;

---------------------------
Printer Properties
---------------------------
Test page failed to print. Would you like to view the print troubleshooter
for assistance? Operation could not be completed.
---------------------------
Yes No
---------------------------
An when I try to print from notepad, I get the following message;

---------------------------
Notepad
---------------------------
The handle is invalid.
---------------------------
OK
---------------------------

Has any one seen this begore and got a fix for this???
I'm a bit stumped as to what I can try next. I don't really want to format
and reinstall both the machines

There is a printer in the registry named Malibu

HKLM\System\CurrentControlSet\Contol\Print\Printer s

Either add the driver so you can delete the printer of remove it from the
registry
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"William Bertram" wrote in
message ...
We're also getting Error 23 - Print. What's really interesting here is
that
even after deleting the problem printers, when we stop and restart the
print
spooler they continue to show up in event viewer with event id 23 - Print.

Event Type: Error
Event Source: Print
Event Category: None
Event ID: 23
Date: 9/4/2007
Time: 2:16:59 PM
User: NT AUTHORITY\SYSTEM
Computer: Not displayed for privacy reasons
Description:
Printer Malibu failed to initialize because a suitable HP LaserJet 4000
Series PCL 6 driver could not be found.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


"Wiggy" wrote:

Hi All,

I have 2 WinXP SP2 machines on my network that are unable to print to our
HP
LJ 4300dn via a direct TCP/IP connection or through a share from the
server.
All the other PCs on the same network can print to it correctly.

I've checked and updated the printer driver, network connections,
re-installed spoolsv.exe, deleted and reinstalled the printer and it's
Ports.
. . . etc, etc.

When I try to print a test page, I get the following message;

---------------------------
Printer Properties
---------------------------
Test page failed to print. Would you like to view the print
troubleshooter
for assistance? Operation could not be completed.
---------------------------
Yes No
---------------------------
An when I try to print from notepad, I get the following message;

---------------------------
Notepad
---------------------------
The handle is invalid.
---------------------------
OK
---------------------------

Has any one seen this begore and got a fix for this???
I'm a bit stumped as to what I can try next. I don't really want to
format
and reinstall both the machines