A Windows XP help forum. PCbanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » PCbanter forum » Microsoft Windows XP » Printing and Faxing with Windows XP
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Canon Multipass F60 - MPservice



 
 
Thread Tools Display Modes
  #1  
Old April 16th 03, 06:58 PM
Shoddy
external usenet poster
 
Posts: n/a
Default Canon Multipass F60 - MPservice

Hello,
PC - AMD 2200+
512MB DDR Ram
Win. XP Pro. SP1 + all Updates

I have a Canon Multipass F60 w/ the newest Software
drivers i can find (V.4.20a on CD)
I have installed the drivers and the printer worked for
about 2 weeks, Then I installed Nortin AV /03. Now when i
try to print i receive a message to start the MP service
from the start menu, Unable to communicate w/ device.
After i try to do this i get an unable to communicate w/
device error mesage, and so on in a vicious loop.
I've talked to Canon - they advised to repair the install
of the Printer software form add/remove prog.'s.
I've done that and still no go.
I've uninstalled both Nortin AV + Printer software, then
just reinstalled the Printer software solo - Same error
message.
The only other help Canon was able to give me was to try
and call MS Technical support for help - They say it's a
conflict w/ Win. XP Pro.
I was just wondering if anyone would be able to help me
out before i use one of my incidents or pay $35 for this
trivial issue.

Thank You !
Shoddy :-D
Ads
  #2  
Old April 16th 03, 07:32 PM
Cari \(MS-MVP\)
external usenet poster
 
Posts: n/a
Default Canon Multipass F60 - MPservice

Let's do a complete uninstall and reinstall once mo

There are three separate steps and all three must be complete for XP to
'see' the new drivers.

Disconnect the printer.

Go into the Control Panel, Add/Remove programs and uninstall any printer
software.

Then go to Printers & Faxes and right click and delete your printer.

Reboot the PC. Do NOT reconnect the printer. Go back to Printers & Faxes
in the Control Panel and from the toolbar, select File, Server Properties.

In the drivers tab, delete all the entries for the printer.

Reboot the PC. Do NOT reconnect the printer.

Download a new set of drivers from the printer manufacturer's website at
http://tinyurl.com/9ohb

Follow the instructions at the printer manufacturer's website and only
connect the printer when the software tells you to do so.

If this still has no success, I'd suggest calling Symantec (Norton). It
seems something in their software may have 'interfered' with the MP Service
(which although I don't have any Canon MultFunction printers, would seem to
be to indicate "Multi-Path Service"). Does this show up as a separate
service in the Control Panel, Admin Tools, Services? If so, is it set to
Auto, Manual or Disabled?

Cari
MS-MVP Windows Technologies - Printing
www.coribright.com

"Shoddy" wrote in message
...
Hello,
PC - AMD 2200+
512MB DDR Ram
Win. XP Pro. SP1 + all Updates

I have a Canon Multipass F60 w/ the newest Software
drivers i can find (V.4.20a on CD)
I have installed the drivers and the printer worked for
about 2 weeks, Then I installed Nortin AV /03. Now when i
try to print i receive a message to start the MP service
from the start menu, Unable to communicate w/ device.
After i try to do this i get an unable to communicate w/
device error mesage, and so on in a vicious loop.
I've talked to Canon - they advised to repair the install
of the Printer software form add/remove prog.'s.
I've done that and still no go.
I've uninstalled both Nortin AV + Printer software, then
just reinstalled the Printer software solo - Same error
message.
The only other help Canon was able to give me was to try
and call MS Technical support for help - They say it's a
conflict w/ Win. XP Pro.
I was just wondering if anyone would be able to help me
out before i use one of my incidents or pay $35 for this
trivial issue.

Thank You !
Shoddy :-D



  #3  
Old April 17th 03, 05:22 PM
Shoddy
external usenet poster
 
Posts: n/a
Default Canon Multipass F60 - MPservice

Hello,
The service does show up under services as"MPService" and
is set to Auto.

Now once i uninstall the printer, and restart, look for
the drivers under Printer/Faxes - server Prop. - There
are no entries in here.

But i will give it a shot and let you all know if this
works.

Thank You Soo Much
Shoddy :-)

-----Original Message-----
Let's do a complete uninstall and reinstall once mo

There are three separate steps and all three must be

complete for XP to
'see' the new drivers.

Disconnect the printer.

Go into the Control Panel, Add/Remove programs and

uninstall any printer
software.

Then go to Printers & Faxes and right click and delete

your printer.

Reboot the PC. Do NOT reconnect the printer. Go back

to Printers & Faxes
in the Control Panel and from the toolbar, select File,

Server Properties.

In the drivers tab, delete all the entries for the

printer.

Reboot the PC. Do NOT reconnect the printer.

Download a new set of drivers from the printer

manufacturer's website at
http://tinyurl.com/9ohb

Follow the instructions at the printer manufacturer's

website and only
connect the printer when the software tells you to do so.

If this still has no success, I'd suggest calling

Symantec (Norton). It
seems something in their software may have 'interfered'

with the MP Service
(which although I don't have any Canon MultFunction

printers, would seem to
be to indicate "Multi-Path Service"). Does this show up

as a separate
service in the Control Panel, Admin Tools, Services? If

so, is it set to
Auto, Manual or Disabled?

Cari
MS-MVP Windows Technologies - Printing
www.coribright.com

"Shoddy" wrote in message
...
Hello,
PC - AMD 2200+
512MB DDR Ram
Win. XP Pro. SP1 + all Updates

I have a Canon Multipass F60 w/ the newest Software
drivers i can find (V.4.20a on CD)
I have installed the drivers and the printer worked for
about 2 weeks, Then I installed Nortin AV /03. Now

when i
try to print i receive a message to start the MP

service
from the start menu, Unable to communicate w/ device.
After i try to do this i get an unable to communicate

w/
device error mesage, and so on in a vicious loop.
I've talked to Canon - they advised to repair the

install
of the Printer software form add/remove prog.'s.
I've done that and still no go.
I've uninstalled both Nortin AV + Printer software,

then
just reinstalled the Printer software solo - Same error
message.
The only other help Canon was able to give me was to

try
and call MS Technical support for help - They say it's

a
conflict w/ Win. XP Pro.
I was just wondering if anyone would be able to help me
out before i use one of my incidents or pay $35 for

this
trivial issue.

Thank You !
Shoddy :-D



.

 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off






All times are GMT +1. The time now is 11:19 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 PCbanter.
The comments are property of their posters.