WIN XP SP2 active X controls, plug ins, add ins, downloading software

I have tried to send the following to MS support four
times. Their incident submission page even has an active X
control warning....grrrrr! Can't get the incident
submission to collect my pc data or send the report. I
have also posted this on XP security newsgroup. If anyone
can help me with the following I sure would appreciate
it........


Had smooth install of SP2. Having big issues with security
and cannot find answers anywhere on Microsoft and getting
really frustrated. Used all resources on MS and no help.
I need to enable add -ons, plug ins and Active X controls
for many functions I use on many web sites regardless of
security issues. Could not get even Office update to work
and Office discussion page tells me I need Active X
control (not on info bar..on page itself in large blue
letters) to use discussion group (!!).

Used add on management and all add ons that are in use or
have been in use on IE 6 say 'enabled' but are not
working. I especially need any showing Active X or Java.
I tried to update each item on both lists; some updated,
some said no update available but still won't work. I did
some checking/unchecking on internet security options
for active X (there are so many) but still not working. I
even enabled everything in security but nothing changed.

Here are some issues and I need to know how to fix them
please.

I use XP SP2 pop up control and my own firewall with
latest version of Trend Pc Cillin Internet security/ virus
protection. XP firewall disabled.

1. Office and Windows Updates start to search my system
and tell me 'The Office Update Catalog cannot be
displayed -
The Office Update site is currently experiencing some
technical difficulties and is unable to check for
updates'. I try day after day but neither will work.
Windows Update search just keeps running with no results.
2. Cannot print coupons on line such as on
www.airwick.com. Says they have printed but haven't and
nothing wrong with printer functions (I tested). There is
a plug-in per airwick site help and says I need but I get
no security error on info bar except pop up and I tempy
disabled it but still nothing prints. On coolsavings.com
(which I have used for years)...when I go to download the
coupon print manager which is harmless software it tells
me to use the info bar to allow the download of Active X
but there is NO info bar coming up. This is ridiculous.
Printing coupons using their software is just fine with me
so why can't I?
3.When the info bar does come on some sites and tells me
about active X controls and I go to options there is only
info on this and no way to enable the controls even tempy
like you can with pop ups. Sometimes the info bar
disappears before I can even click on options.

Bottom line is that I need to enable Active X and Java to
see/print,etc regardless of SP2 security. I need to be
able to use add ons and plugs in at my discretion. I know
I am not alone so not sure why your web site does not
directly address how to do this.

HELP PLEASE. This is driving me nuts. Even your incident
submission page says it requires Active X controls to
display...JEEEZ. Have tried to submit this four times.
Won't collect data on my computer nor sent this to you.
Guess it needs active X to do that too. This is crazy.

Terri

Terri, there is a SP2 assistance phone number you can call for help
also this page lists post SP2 troubleshooting guides

http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2swhw


Terri Benton wrote:

I have tried to send the following to MS support four
times. Their incident submission page even has an active X
control warning....grrrrr! Can't get the incident
submission to collect my pc data or send the report. I
have also posted this on XP security newsgroup. If anyone
can help me with the following I sure would appreciate
it........


Had smooth install of SP2. Having big issues with security
and cannot find answers anywhere on Microsoft and getting
really frustrated. Used all resources on MS and no help.
I need to enable add -ons, plug ins and Active X controls
for many functions I use on many web sites regardless of
security issues. Could not get even Office update to work
and Office discussion page tells me I need Active X
control (not on info bar..on page itself in large blue
letters) to use discussion group (!!).

Used add on management and all add ons that are in use or
have been in use on IE 6 say 'enabled' but are not
working. I especially need any showing Active X or Java.
I tried to update each item on both lists; some updated,
some said no update available but still won't work. I did
some checking/unchecking on internet security options
for active X (there are so many) but still not working. I
even enabled everything in security but nothing changed.

Here are some issues and I need to know how to fix them
please.

I use XP SP2 pop up control and my own firewall with
latest version of Trend Pc Cillin Internet security/ virus
protection. XP firewall disabled.

1. Office and Windows Updates start to search my system
and tell me 'The Office Update Catalog cannot be
displayed -
The Office Update site is currently experiencing some
technical difficulties and is unable to check for
updates'. I try day after day but neither will work.
Windows Update search just keeps running with no results.
2. Cannot print coupons on line such as on
www.airwick.com. Says they have printed but haven't and
nothing wrong with printer functions (I tested). There is
a plug-in per airwick site help and says I need but I get
no security error on info bar except pop up and I tempy
disabled it but still nothing prints. On coolsavings.com
(which I have used for years)...when I go to download the
coupon print manager which is harmless software it tells
me to use the info bar to allow the download of Active X
but there is NO info bar coming up. This is ridiculous.
Printing coupons using their software is just fine with me
so why can't I?
3.When the info bar does come on some sites and tells me
about active X controls and I go to options there is only
info on this and no way to enable the controls even tempy
like you can with pop ups. Sometimes the info bar
disappears before I can even click on options.

Bottom line is that I need to enable Active X and Java to
see/print,etc regardless of SP2 security. I need to be
able to use add ons and plugs in at my discretion. I know
I am not alone so not sure why your web site does not
directly address how to do this.

HELP PLEASE. This is driving me nuts. Even your incident
submission page says it requires Active X controls to
display...JEEEZ. Have tried to submit this four times.
Won't collect data on my computer nor sent this to you.
Guess it needs active X to do that too. This is crazy.

Terri

Terri Benton wrote:

Had smooth install of SP2. Having big issues with security
and cannot find answers anywhere on Microsoft and getting
really frustrated. Used all resources on MS and no help.
I need to enable add -ons, plug ins and Active X controls
for many functions I use on many web sites regardless of
security issues. Could not get even Office update to work
and Office discussion page tells me I need Active X
control (not on info bar..on page itself in large blue
letters) to use discussion group (!!).

The security level set by default in IE has been tightened up. In
Internet Options - Security page, either move selected sites to the
Trusted Zone, or in Internet zone click Custom and adjust specific
settings (Don't try to set its Default to lower security; it won't let
you)

--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

Thanks Alex...did all that and stil can't get any activeX control option on
info bar. The info bar does not even show up when I try to download these
little pieces of software. Its maddening.

Terri

"Alex Nichol" wrote:

Terri Benton wrote:

Had smooth install of SP2. Having big issues with security
and cannot find answers anywhere on Microsoft and getting
really frustrated. Used all resources on MS and no help.
I need to enable add -ons, plug ins and Active X controls
for many functions I use on many web sites regardless of
security issues. Could not get even Office update to work
and Office discussion page tells me I need Active X
control (not on info bar..on page itself in large blue
letters) to use discussion group (!!).

The security level set by default in IE has been tightened up. In
Internet Options - Security page, either move selected sites to the
Trusted Zone, or in Internet zone click Custom and adjust specific
settings (Don't try to set its Default to lower security; it won't let
you)

--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

Thanks Bob. I chose to email XP support and they asked me for some more
information. I sent it to them and they gave me all sorts of things to change
and check. I did it all and responded BUT whey they replied they answered
someone else's question instead of mine and closed my case. I have been
trying to get their attention ever since. May have to call but figure the
hold time is about 3 days...lol.

"Bob I" wrote:

Terri, there is a SP2 assistance phone number you can call for help
also this page lists post SP2 troubleshooting guides

http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2swhw


Terri Benton wrote:

I have tried to send the following to MS support four
times. Their incident submission page even has an active X
control warning....grrrrr! Can't get the incident
submission to collect my pc data or send the report. I
have also posted this on XP security newsgroup. If anyone
can help me with the following I sure would appreciate
it........


Had smooth install of SP2. Having big issues with security
and cannot find answers anywhere on Microsoft and getting
really frustrated. Used all resources on MS and no help.
I need to enable add -ons, plug ins and Active X controls
for many functions I use on many web sites regardless of
security issues. Could not get even Office update to work
and Office discussion page tells me I need Active X
control (not on info bar..on page itself in large blue
letters) to use discussion group (!!).

Used add on management and all add ons that are in use or
have been in use on IE 6 say 'enabled' but are not
working. I especially need any showing Active X or Java.
I tried to update each item on both lists; some updated,
some said no update available but still won't work. I did
some checking/unchecking on internet security options
for active X (there are so many) but still not working. I
even enabled everything in security but nothing changed.

Here are some issues and I need to know how to fix them
please.

I use XP SP2 pop up control and my own firewall with
latest version of Trend Pc Cillin Internet security/ virus
protection. XP firewall disabled.

1. Office and Windows Updates start to search my system
and tell me 'The Office Update Catalog cannot be
displayed -
The Office Update site is currently experiencing some
technical difficulties and is unable to check for
updates'. I try day after day but neither will work.
Windows Update search just keeps running with no results.
2. Cannot print coupons on line such as on
www.airwick.com. Says they have printed but haven't and
nothing wrong with printer functions (I tested). There is
a plug-in per airwick site help and says I need but I get
no security error on info bar except pop up and I tempy
disabled it but still nothing prints. On coolsavings.com
(which I have used for years)...when I go to download the
coupon print manager which is harmless software it tells
me to use the info bar to allow the download of Active X
but there is NO info bar coming up. This is ridiculous.
Printing coupons using their software is just fine with me
so why can't I?
3.When the info bar does come on some sites and tells me
about active X controls and I go to options there is only
info on this and no way to enable the controls even tempy
like you can with pop ups. Sometimes the info bar
disappears before I can even click on options.

Bottom line is that I need to enable Active X and Java to
see/print,etc regardless of SP2 security. I need to be
able to use add ons and plugs in at my discretion. I know
I am not alone so not sure why your web site does not
directly address how to do this.

HELP PLEASE. This is driving me nuts. Even your incident
submission page says it requires Active X controls to
display...JEEEZ. Have tried to submit this four times.
Won't collect data on my computer nor sent this to you.
Guess it needs active X to do that too. This is crazy.

Terri

Another possible is to ask about this over in the Internet Explorer
newsgroup.

Terri Benton wrote:

Thanks Bob. I chose to email XP support and they asked me for some more
information. I sent it to them and they gave me all sorts of things to change
and check. I did it all and responded BUT whey they replied they answered
someone else's question instead of mine and closed my case. I have been
trying to get their attention ever since. May have to call but figure the
hold time is about 3 days...lol.

"Bob I" wrote:


Terri, there is a SP2 assistance phone number you can call for help
also this page lists post SP2 troubleshooting guides

http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2swhw


Terri Benton wrote:


I have tried to send the following to MS support four
times. Their incident submission page even has an active X
control warning....grrrrr! Can't get the incident
submission to collect my pc data or send the report. I
have also posted this on XP security newsgroup. If anyone
can help me with the following I sure would appreciate
it........


Had smooth install of SP2. Having big issues with security
and cannot find answers anywhere on Microsoft and getting
really frustrated. Used all resources on MS and no help.
I need to enable add -ons, plug ins and Active X controls
for many functions I use on many web sites regardless of
security issues. Could not get even Office update to work
and Office discussion page tells me I need Active X
control (not on info bar..on page itself in large blue
letters) to use discussion group (!!).

Used add on management and all add ons that are in use or
have been in use on IE 6 say 'enabled' but are not
working. I especially need any showing Active X or Java.
I tried to update each item on both lists; some updated,
some said no update available but still won't work. I did
some checking/unchecking on internet security options
for active X (there are so many) but still not working. I
even enabled everything in security but nothing changed.

Here are some issues and I need to know how to fix them
please.

I use XP SP2 pop up control and my own firewall with
latest version of Trend Pc Cillin Internet security/ virus
protection. XP firewall disabled.

1. Office and Windows Updates start to search my system
and tell me 'The Office Update Catalog cannot be
displayed -
The Office Update site is currently experiencing some
technical difficulties and is unable to check for
updates'. I try day after day but neither will work.
Windows Update search just keeps running with no results.
2. Cannot print coupons on line such as on
www.airwick.com. Says they have printed but haven't and
nothing wrong with printer functions (I tested). There is
a plug-in per airwick site help and says I need but I get
no security error on info bar except pop up and I tempy
disabled it but still nothing prints. On coolsavings.com
(which I have used for years)...when I go to download the
coupon print manager which is harmless software it tells
me to use the info bar to allow the download of Active X
but there is NO info bar coming up. This is ridiculous.
Printing coupons using their software is just fine with me
so why can't I?
3.When the info bar does come on some sites and tells me
about active X controls and I go to options there is only
info on this and no way to enable the controls even tempy
like you can with pop ups. Sometimes the info bar
disappears before I can even click on options.

Bottom line is that I need to enable Active X and Java to
see/print,etc regardless of SP2 security. I need to be
able to use add ons and plugs in at my discretion. I know
I am not alone so not sure why your web site does not
directly address how to do this.

HELP PLEASE. This is driving me nuts. Even your incident
submission page says it requires Active X controls to
display...JEEEZ. Have tried to submit this four times.
Won't collect data on my computer nor sent this to you.
Guess it needs active X to do that too. This is crazy.

Terri

Yep, might just post on IE group. I posted on this one and the XP security
thread so why not! If I could just get the darned active x info bar all would
be well.

Terri

"Bob I" wrote:

Another possible is to ask about this over in the Internet Explorer
newsgroup.

Terri Benton wrote:

Thanks Bob. I chose to email XP support and they asked me for some more
information. I sent it to them and they gave me all sorts of things to change
and check. I did it all and responded BUT whey they replied they answered
someone else's question instead of mine and closed my case. I have been
trying to get their attention ever since. May have to call but figure the
hold time is about 3 days...lol.

"Bob I" wrote:


Terri, there is a SP2 assistance phone number you can call for help
also this page lists post SP2 troubleshooting guides

http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2swhw


Terri Benton wrote:


I have tried to send the following to MS support four
times. Their incident submission page even has an active X
control warning....grrrrr! Can't get the incident
submission to collect my pc data or send the report. I
have also posted this on XP security newsgroup. If anyone
can help me with the following I sure would appreciate
it........


Had smooth install of SP2. Having big issues with security
and cannot find answers anywhere on Microsoft and getting
really frustrated. Used all resources on MS and no help.
I need to enable add -ons, plug ins and Active X controls
for many functions I use on many web sites regardless of
security issues. Could not get even Office update to work
and Office discussion page tells me I need Active X
control (not on info bar..on page itself in large blue
letters) to use discussion group (!!).

Used add on management and all add ons that are in use or
have been in use on IE 6 say 'enabled' but are not
working. I especially need any showing Active X or Java.
I tried to update each item on both lists; some updated,
some said no update available but still won't work. I did
some checking/unchecking on internet security options
for active X (there are so many) but still not working. I
even enabled everything in security but nothing changed.

Here are some issues and I need to know how to fix them
please.

I use XP SP2 pop up control and my own firewall with
latest version of Trend Pc Cillin Internet security/ virus
protection. XP firewall disabled.

1. Office and Windows Updates start to search my system
and tell me 'The Office Update Catalog cannot be
displayed -
The Office Update site is currently experiencing some
technical difficulties and is unable to check for
updates'. I try day after day but neither will work.
Windows Update search just keeps running with no results.
2. Cannot print coupons on line such as on
www.airwick.com. Says they have printed but haven't and
nothing wrong with printer functions (I tested). There is
a plug-in per airwick site help and says I need but I get
no security error on info bar except pop up and I tempy
disabled it but still nothing prints. On coolsavings.com
(which I have used for years)...when I go to download the
coupon print manager which is harmless software it tells
me to use the info bar to allow the download of Active X
but there is NO info bar coming up. This is ridiculous.
Printing coupons using their software is just fine with me
so why can't I?
3.When the info bar does come on some sites and tells me
about active X controls and I go to options there is only
info on this and no way to enable the controls even tempy
like you can with pop ups. Sometimes the info bar
disappears before I can even click on options.

Bottom line is that I need to enable Active X and Java to
see/print,etc regardless of SP2 security. I need to be
able to use add ons and plugs in at my discretion. I know
I am not alone so not sure why your web site does not
directly address how to do this.

HELP PLEASE. This is driving me nuts. Even your incident
submission page says it requires Active X controls to
display...JEEEZ. Have tried to submit this four times.
Won't collect data on my computer nor sent this to you.
Guess it needs active X to do that too. This is crazy.

Terri