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Game problem I can't fix



 
 
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  #1  
Old April 16th 18, 07:41 AM posted to alt.comp.os.windows-10
HB[_3_]
external usenet poster
 
Posts: 169
Default Game problem I can't fix

Usually uninstalling and reinstalling wonky software works. In this case a
kid's game. But this game, my daughter's favorite, keeps stopping after she
plays it for about 5 minutes. Sometimes 10 minutes. It worked fine on W7,
never a lock up or the "Engine has stopped working" error. The game is
called Fishdom-3 and is supposed to work on W10. None of the compatibility
setting made a difference.

I uninstalled and reinstalled fresh copies of this game several times but
cannot find anything in the registry to remove after uninstalling it. It's
leaving something behind. Yet when I reinstall the new copy just downloaded
from the 'net her info is still there as well as the level she was at when
the old copy froze. Where is this game hiding this info? Would THAT be
causing the problem? Why would a new copy just downloaded have access to
that info when the older copy of the game was uninstalled?

Where and how can I find where that info is stored so it can be removed?
How can I make this kid happy by fixing this problem?


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  #2  
Old April 16th 18, 10:23 AM posted to alt.comp.os.windows-10
Mike S[_4_]
external usenet poster
 
Posts: 494
Default Game problem I can't fix

On 4/15/2018 11:41 PM, HB wrote:
Usually uninstalling and reinstalling wonky software works. In this case a
kid's game. But this game, my daughter's favorite, keeps stopping after she
plays it for about 5 minutes. Sometimes 10 minutes. It worked fine on W7,
never a lock up or the "Engine has stopped working" error. The game is
called Fishdom-3 and is supposed to work on W10. None of the compatibility
setting made a difference.

I uninstalled and reinstalled fresh copies of this game several times but
cannot find anything in the registry to remove after uninstalling it. It's
leaving something behind. Yet when I reinstall the new copy just downloaded
from the 'net her info is still there as well as the level she was at when
the old copy froze. Where is this game hiding this info? Would THAT be
causing the problem? Why would a new copy just downloaded have access to
that info when the older copy of the game was uninstalled?

Where and how can I find where that info is stored so it can be removed?
How can I make this kid happy by fixing this problem?


Other people are having problems with it.
https://www.microsoft.com/en-us/stor...n/9wzdncrfjbqc

Do you have the "special" windows 10 edition?
http://download.cnet.com/Fishdom-3-S...-77552123.html

  #3  
Old April 16th 18, 12:03 PM posted to alt.comp.os.windows-10
GlowingBlueMist[_6_]
external usenet poster
 
Posts: 331
Default Game problem I can't fix

On 4/16/2018 4:23 AM, Mike S wrote:
On 4/15/2018 11:41 PM, HB wrote:
Usually uninstalling and reinstalling wonky software works. In this
case a
kid's game.* But this game, my daughter's favorite, keeps stopping
after she
plays it for about 5 minutes. Sometimes 10 minutes.* It worked fine on
W7,
never a lock up or the "Engine has stopped working" error.* The game is
called Fishdom-3 and is supposed to work on W10.* None of the
compatibility
setting made a difference.

I uninstalled and reinstalled fresh copies of this game several times but
cannot find anything in the registry to remove after uninstalling it.
It's
leaving something behind.* Yet when I reinstall the new copy just
downloaded
from the 'net her info is still there as well as the level she was at
when
the old copy froze.** Where is this game hiding this info?* Would THAT be
causing the problem?* Why would a new copy just downloaded have access to
that info when the older copy of the game was uninstalled?

Where and how can I find where that info is stored so it can be removed?
How can I make this kid happy by fixing this problem?


Other people are having problems with it.
https://www.microsoft.com/en-us/stor...n/9wzdncrfjbqc


Do you have the "special" windows 10 edition?
http://download.cnet.com/Fishdom-3-S...-77552123.html


You can try downloading the free version of Revo Uninstaller and after
trying one last install, use Revo to uninstall it. I'd use the scanning
mode of "Advanced" and tell it to delete what it finds. Easy to miss
checking the delete boxe(s) and leaving the extra crap behind.

I'd do the above before trying to install the W10 special edition just
so the old and new versions don't get mixed together.

You can find the program at;

https://www.revouninstaller.com/revo..._download.html
  #4  
Old April 16th 18, 12:18 PM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 7,094
Default Game problem I can't fix

HB wrote:
Usually uninstalling and reinstalling wonky software works. In this case a
kid's game. But this game, my daughter's favorite, keeps stopping after she
plays it for about 5 minutes. Sometimes 10 minutes. It worked fine on W7,
never a lock up or the "Engine has stopped working" error. The game is
called Fishdom-3 and is supposed to work on W10. None of the compatibility
setting made a difference.

I uninstalled and reinstalled fresh copies of this game several times but
cannot find anything in the registry to remove after uninstalling it. It's
leaving something behind. Yet when I reinstall the new copy just downloaded
from the 'net her info is still there as well as the level she was at when
the old copy froze. Where is this game hiding this info? Would THAT be
causing the problem? Why would a new copy just downloaded have access to
that info when the older copy of the game was uninstalled?

Where and how can I find where that info is stored so it can be removed?
How can I make this kid happy by fixing this problem?



C:\ProgramData\Playrix Entertainment\Fishdom 3\GameInfo.xml

(Located via Agent Ransack and a search for "^fish")

The game is supposed to use DirectX 9 (Win10 is supposed
to have a fallback, but I haven't verified the status of
that lately).

Paul
  #5  
Old April 16th 18, 03:27 PM posted to alt.comp.os.windows-10
Rene Lamontagne
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Posts: 1,580
Default Game problem I can't fix

On 04/16/2018 6:18 AM, Paul wrote:
HB wrote:
Usually uninstalling and reinstalling wonky software works. In this
case a kid's game.* But this game, my daughter's favorite, keeps
stopping after she plays it for about 5 minutes. Sometimes 10
minutes.* It worked fine on W7, never a lock up or the "Engine has
stopped working" error.* The game is called Fishdom-3 and is supposed
to work on W10.* None of the compatibility setting made a difference.

I uninstalled and reinstalled fresh copies of this game several times
but cannot find anything in the registry to remove after uninstalling
it. It's leaving something behind.* Yet when I reinstall the new copy
just downloaded from the 'net her info is still there as well as the
level she was at when the old copy froze.** Where is this game hiding
this info?* Would THAT be causing the problem?* Why would a new copy
just downloaded have access to that info when the older copy of the
game was uninstalled?

Where and how can I find where that info is stored so it can be
removed? How can I make this kid happy by fixing this problem?


C:\ProgramData\Playrix Entertainment\Fishdom 3\GameInfo.xml

(Located via Agent Ransack and a search for "^fish")

The game is supposed to use DirectX 9 (Win10 is supposed
to have a fallback, but I haven't verified the status of
that lately).

** Paul


Good idea Paul, I often use Agent Ransack and Everything.exe to locate
left behinds of uninstalled programs and delete them from there, to get
a clean start before installing it again, Also works great for programs
that won't uninstall, delete bits and pieces till the program won't run
then you can uninstall it.

Rene

  #6  
Old April 16th 18, 06:13 PM posted to alt.comp.os.windows-10
Ken Blake[_5_]
external usenet poster
 
Posts: 1,740
Default Game problem I can't fix

On Mon, 16 Apr 2018 09:27:24 -0500, Rene Lamontagne
wrote:


Good idea Paul, I often use Agent Ransack and Everything.exe to locate




Not so much for you, who already knows how good they are, but for
anyone else reading this thread, let me add that they are both
excellent--Everything for searches on file name, Agent Ransack for
searches by content. Both are much better than what comes with
Windows.
  #7  
Old April 16th 18, 06:51 PM posted to alt.comp.os.windows-10
Andy Burns[_6_]
external usenet poster
 
Posts: 680
Default Game problem I can't fix

Ken Blake wrote:

Rene Lamontagne wrote:

I often use Agent Ransack and Everything.exe


they are both
excellent--Everything for searches on file name, Agent Ransack for
searches by content. Both are much better than what comes with
Windows.


I have FileLocatorPro, but haven't paid for the recent updates,
apparently it now does what they previously said there was no need for,
and generates an index ... so I don't know how much that speeds it up on
filename searches
  #8  
Old April 18th 18, 01:35 AM posted to alt.comp.os.windows-10
HB[_3_]
external usenet poster
 
Posts: 169
Default Game problem I can't fix


"Mike S" wrote in message
news
On 4/15/2018 11:41 PM, HB wrote:

Where and how can I find where that info is stored so it can be removed?
How can I make this kid happy by fixing this problem?


Other people are having problems with it.
https://www.microsoft.com/en-us/stor...n/9wzdncrfjbqc

Do you have the "special" windows 10 edition?
http://download.cnet.com/Fishdom-3-S...-77552123.html


Not the special one for W-10 but the problem was solved. When she plays the
game she has to exit Malwarebytes first. I just keep eliminating one thing
after the other until all that was left was Malwarebytes. Something in that
software causes the game to stop, to freeze after it runs for awhile. She's
had no problems with the game since.

I'm still curious where the info for this game is stored, the player's name
and game level, AFTER the game is removed.

I see others are having issues with this game. Hope they all work it out.



  #9  
Old April 18th 18, 01:54 AM posted to alt.comp.os.windows-10
HB[_3_]
external usenet poster
 
Posts: 169
Default Game problem I can't fix


"GlowingBlueMist" wrote in message
news
On 4/15/2018 11:41 PM, HB wrote:

Where and how can I find where that info is stored so it can be removed?
How can I make this kid happy by fixing this problem?


Other people are having problems with it.
https://www.microsoft.com/en-us/stor...n/9wzdncrfjbqc
Do you have the "special" windows 10 edition?
http://download.cnet.com/Fishdom-3-S...-77552123.html

You can try downloading the free version of Revo Uninstaller and after
trying one last install, use Revo to uninstall it. I'd use the scanning
mode of "Advanced" and tell it to delete what it finds. Easy to miss
checking the delete boxe(s) and leaving the extra crap behind.

I'd do the above before trying to install the W10 special edition just so
the old and new versions don't get mixed together.

You can find the program at;

https://www.revouninstaller.com/revo..._download.html


I downloaded this for future uninstalls. Thanks.

This is why I hesitated from downloading the paid version. I knew something
was being left behind. It's frustrating to be unable to remove it. To not
know where it is on this Notebook. I have to wonder if other software does
the same when uninstalled. I didn't want what was left behind messing up a
new version, a new install. Malwarebytes may have to go on this notebook. I
can replace it with something else. The Fishdom-3 game is not incompatible
with W-10 at all.


  #10  
Old April 18th 18, 02:03 AM posted to alt.comp.os.windows-10
HB[_3_]
external usenet poster
 
Posts: 169
Default Game problem I can't fix


"Paul" wrote in message
news
HB wrote:

Where and how can I find where that info is stored so it can be removed?
How can I make this kid happy by fixing this problem?


C:\ProgramData\Playrix Entertainment\Fishdom 3\GameInfo.xml


(Located via Agent Ransack and a search for "^fish")


Yep, there it was. I have Agent Ransack and never thought to search for
"fish."


The game is supposed to use DirectX 9 (Win10 is supposed
to have a fallback, but I haven't verified the status of
that lately).

Paul


Exiting Malwarebytes before opening the game stopped the freezing and the
"Engine stopped working" errors. The game actually works fine on W-10.
--
Microsoft motto "if it ain't broke keep fixing it till it is."



  #11  
Old April 18th 18, 02:05 AM posted to alt.comp.os.windows-10
Mike S[_4_]
external usenet poster
 
Posts: 494
Default Game problem I can't fix

On 4/17/2018 5:35 PM, HB wrote:
"Mike S" wrote in message
news
On 4/15/2018 11:41 PM, HB wrote:

Where and how can I find where that info is stored so it can be removed?
How can I make this kid happy by fixing this problem?


Other people are having problems with it.
https://www.microsoft.com/en-us/stor...n/9wzdncrfjbqc

Do you have the "special" windows 10 edition?
http://download.cnet.com/Fishdom-3-S...-77552123.html


Not the special one for W-10 but the problem was solved. When she plays the
game she has to exit Malwarebytes first. I just keep eliminating one thing
after the other until all that was left was Malwarebytes. Something in that
software causes the game to stop, to freeze after it runs for awhile. She's
had no problems with the game since.

I'm still curious where the info for this game is stored, the player's name
and game level, AFTER the game is removed.

I see others are having issues with this game. Hope they all work it out.


Glad you sorted it out. Which anti-malware program was causing it, and
did you consider letting them know? You might consider posting for other
people who are having problems too if you're feeling generous with your
time.

 




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