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after XP repair install, can't configure Broadband connection
WinXP Home, SP1. Because of ongoing problems with getting windows updates to
work (they would download but not install) we were instructed to do an XP repair install, which I did. Afterwards, I found I could not log on the net because the DSL broadband connection was no longer in the Network Connections (under Control Panel). Doing the 'repair' operation that the DSL connection manager provids did not get it back, either. First I tried to re-install my DSL software from the CD but the install would hang when it got to the point where it was trying to configure the PPPoE connection. So, I called SBC DSL tech and he walked me through manually establishing a broadband connection under Network Connections, but we found that upon running the 'New Connection' wizard (from the Network Connections window), we could get no further than the 4th step because a needed selection was not enabled: The full steps thru the wizard we 1. 'Welcome/explain screen' - clicked Next. 2. 'Network Connection Type' - selected 'Connect to the Internet', clicked Next. 3. 'Getting Ready' - selected 'Set up my connection manually', clicked Next. 4. 'Internet Connection' - there are 3 options; we need to select the 2nd, 'Connect using a broadband connection that requires a user name and password', but this (and the first option, 'Connect using a dial-up modem') are both disabled. Only the 3rd option, 'Connect using a broadband connection that is always on', is enabled. We tried going to 'Phone and Modem Options' in Control Panel and putting in a new configuration under 'Dialing Rules' and rebooting, which we did, thinking it might get them re-enabled, but it made no difference - the 1st two options under step 4 above were still disabled. At this point the SBC tech said it's 'microsoft's problem'. So here I am. Can anyone tell why these options are disabled and how to get them enabled, so I can complete my DSL install, so I can get back on the net??? any help greatly appreciated, -dg |
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after XP repair install, can't configure Broadband connection
Forget it - I got the answer from another newsgroup - this link will explain
all: http://support.microsoft.com/default...b;en-us;329441 The suggest fix was to re-apply SP1 for WinXP, but I was able to just use the described 'work-around', deleting two registry keys. Upon doing that, I found everything restored in Network Connections (!) - I didn't even have to re-create the connections. Was able to log back on the net immediately. Good to know, huh? ... -dg "dan glenn" wrote in message m... WinXP Home, SP1. Because of ongoing problems with getting windows updates to work (they would download but not install) we were instructed to do an XP repair install, which I did. Afterwards, I found I could not log on the net because the DSL broadband connection was no longer in the Network Connections (under Control Panel). Doing the 'repair' operation that the DSL connection manager provids did not get it back, either. First I tried to re-install my DSL software from the CD but the install would hang when it got to the point where it was trying to configure the PPPoE connection. So, I called SBC DSL tech and he walked me through manually establishing a broadband connection under Network Connections, but we found that upon running the 'New Connection' wizard (from the Network Connections window), we could get no further than the 4th step because a needed selection was not enabled: The full steps thru the wizard we 1. 'Welcome/explain screen' - clicked Next. 2. 'Network Connection Type' - selected 'Connect to the Internet', clicked Next. 3. 'Getting Ready' - selected 'Set up my connection manually', clicked Next. 4. 'Internet Connection' - there are 3 options; we need to select the 2nd, 'Connect using a broadband connection that requires a user name and password', but this (and the first option, 'Connect using a dial-up modem') are both disabled. Only the 3rd option, 'Connect using a broadband connection that is always on', is enabled. We tried going to 'Phone and Modem Options' in Control Panel and putting in a new configuration under 'Dialing Rules' and rebooting, which we did, thinking it might get them re-enabled, but it made no difference - the 1st two options under step 4 above were still disabled. At this point the SBC tech said it's 'microsoft's problem'. So here I am. Can anyone tell why these options are disabled and how to get them enabled, so I can complete my DSL install, so I can get back on the net??? any help greatly appreciated, -dg |
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