A Windows XP help forum. PCbanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » PCbanter forum » Microsoft Windows XP » Hardware and Windows XP
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Installing HP OfficeJet 4215 on Windows XP



 
 
Thread Tools Display Modes
  #1  
Old August 12th 04, 04:36 PM
Cirrus
external usenet poster
 
Posts: n/a
Default Installing HP OfficeJet 4215 on Windows XP

I have been unable to install this hardware...getting the "cannot find
the necessary software message". We have spent hours on the phone
with HP support. Problems seems to occur even if we choose to install
without connecting all-in-one printer (as allowed by installation
program). Therefore seems to be a problem between HP Install software
and Windows Installer. Can anybody out there throw any light on this
situation? Thank you!
Ads
  #2  
Old August 13th 04, 01:35 AM
BAR
external usenet poster
 
Posts: n/a
Default Installing HP OfficeJet 4215 on Windows XP

What did HP say about "cannot find the necessary software message"?

Did the software install correctly, according to the installation package?

Then was the hardware not be detected by Windows?

Did HP ask you to update the USB drivers?


There is a Microsoft fix called MSI Installer, it may help.
http://download.microsoft.com/downlo...BD/msicuu2.exe

"Cirrus" wrote:

I have been unable to install this hardware...getting the "cannot find
the necessary software message". We have spent hours on the phone
with HP support. Problems seems to occur even if we choose to install
without connecting all-in-one printer (as allowed by installation
program). Therefore seems to be a problem between HP Install software
and Windows Installer. Can anybody out there throw any light on this
situation? Thank you!

  #3  
Old August 13th 04, 04:35 PM
Cirrus
external usenet poster
 
Posts: n/a
Default Installing HP OfficeJet 4215 on Windows XP

Thanks for your response. Since I posted the question I did some more
digging and found some log files in the Windows directory
(KBnnnnnn.log). Those seemed to indicate that the install was unable
to find halaacpi.dll and at the top of the log file were a number of
unsuccessful searches for .cab files in c:windows\system32.

I knew sp1.cab should be on the system, but it is in c:\windows\driver
cache\i386, so I copied it to c:\windows\system32.

I then uninstalled all that had been installed and started again and
it went just like the instructions said, with a small problem at the
end which I'm sure HP will help me solve quickly.

I must say that, although HP did not find the problem or solution,
they did spend a lot of time with me, trying to solve it.

Thanks again....and any comments on my solution are welcome.

I will look at MSI Installer for future reference.



BAR wrote in message ...
What did HP say about "cannot find the necessary software message"?

Did the software install correctly, according to the installation package?

Then was the hardware not be detected by Windows?

Did HP ask you to update the USB drivers?


There is a Microsoft fix called MSI Installer, it may help.
http://download.microsoft.com/downlo...BD/msicuu2.exe

"Cirrus" wrote:

I have been unable to install this hardware...getting the "cannot find
the necessary software message". We have spent hours on the phone
with HP support. Problems seems to occur even if we choose to install
without connecting all-in-one printer (as allowed by installation
program). Therefore seems to be a problem between HP Install software
and Windows Installer. Can anybody out there throw any light on this
situation? Thank you!

 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Ask Windows XP Expert Walter Clayton About Spyware Chris Norred [MSFT] The Basics 199 July 31st 09 03:55 AM
WUP fials to update XP HighMAT David Beardmore The Basics 0 July 31st 04 05:22 PM
Microsoft Windows Network & Web Client Network - somebody connected to my computer? Patrick Briggs Security and Administration with Windows XP 3 July 30th 04 04:01 PM
Trouble Installing WIndows XP Serivice Pack 1a Rich Barry General XP issues or comments 2 July 30th 04 07:20 AM
Critical Updates listed as Not passing Logo Cert. David Nazzaro Performance and Maintainance of XP 2 July 29th 04 12:46 AM






All times are GMT +1. The time now is 08:06 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2023, Jelsoft Enterprises Ltd.
Copyright 2004-2023 PCbanter.
The comments are property of their posters.