A Windows XP help forum. PCbanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » PCbanter forum » Microsoft Windows XP » Windows Service Pack 2
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

HP Officejet 6110 drivers won't install on Toshiba 5100 - home XP sp2



 
 
Thread Tools Display Modes
  #1  
Old October 14th 04, 02:35 PM
RJ
external usenet poster
 
Posts: n/a
Default HP Officejet 6110 drivers won't install on Toshiba 5100 - home XP sp2


HP Officejet 6110 drivers won't install on Toshiba 5100


I've spent hours on this problems and over an hour with HP techincal support
and we
can't figure it out.


I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
can't get
the drivers installed on my computer.

I have a toshiba 5100 running XP Home Service Pack 2.

1. with printer off and USB disconnected I insert the HP Installation CD and
the
Setup.exe program runs. I turn on the printer and connect the USB when
prompted.

2. a "Welcome to Found New Hardware wizard" starts.

3. I select the default "Install the software automatically" and hit "Next"
button.
It searches and I get a window saying "The wizard could not find the
software on your computer".

I press next and I get a window saying "Cannot install this Hardware. The
hardware was not installed because the wizard
cannot find the necessary software"

4. I go "Back" in the "Found new hardware wizard" and this time select the
"Install from a list or specific location"
option. I select the "Search for the best driver in these locations" radio
button, select the
"Include this location in the search" checkbox, and then set the path to the
installation disc root directory
where all the inf files are. I press next but I get the same errors.

5. I uninstalled all the hp software, disconnected the Printer USB and
started over. I copied the entire hp installation cd to a temp file
on my hard drive then tried running the intallation program from there and
setting the location to
driver location to the temp folder. This didn't work.

6. In case my CD-ROM disk was corrupted I downloaded the full installation
program from the HP Web site. Uninstalled
everything, disconnected the USB cable, cycled the printer on and off and
attemted the installation again.
This did not work either.

7. with HP technical support we uninstalled all the software again, and made
sure HP registry items were clear and tried everything
again but got the same errors. We tried many things and cycled throught the
installation procedure several times but always got the same error.
They thought it might be a service pack 2 problem.

8. I don't think it is a service pack 2 problem because I have Drive Image
and I installed a pre-sp2 version of my system, repeated everything above
with
the same problems.

9. I asked if I could manually install the drivers but HP said not really
because its complicated for an all-in-one.

10. If I select the "Don't seach. I will choose the driver to install" and
set it to the hpoprn08.inf file
the print function installs and I can print from my computer, however I
can't do inything else and
the status of the printer under the HP Director software is that the printer
is disconnected - the cable, USB ports ect
are ok.

11. From the control panel/scanner and camera's I tried finding an inf file
that might install but I recieved an
error for all saying there was no inf file for the selected device.

So I really need the Hardware installation wizard to work correctly. I'd
doesn't seem to recognize the driver software and I can't get them
installed.
I'd appreciate any help or what I should do.

thanks
rj


Ads
  #2  
Old October 14th 04, 03:00 PM
Yves Leclerc
external usenet poster
 
Posts: n/a
Default HP Officejet 6110 drivers won't install on Toshiba 5100 - home XP sp2

Were you trying this from an Administrator type account?


"RJ" wrote in message
...

HP Officejet 6110 drivers won't install on Toshiba 5100


I've spent hours on this problems and over an hour with HP techincal
support and we
can't figure it out.


I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
can't get
the drivers installed on my computer.

I have a toshiba 5100 running XP Home Service Pack 2.

1. with printer off and USB disconnected I insert the HP Installation CD
and the
Setup.exe program runs. I turn on the printer and connect the USB when
prompted.

2. a "Welcome to Found New Hardware wizard" starts.

3. I select the default "Install the software automatically" and hit
"Next" button.
It searches and I get a window saying "The wizard could not find the
software on your computer".

I press next and I get a window saying "Cannot install this Hardware. The
hardware was not installed because the wizard
cannot find the necessary software"

4. I go "Back" in the "Found new hardware wizard" and this time select the
"Install from a list or specific location"
option. I select the "Search for the best driver in these locations"
radio button, select the
"Include this location in the search" checkbox, and then set the path to
the installation disc root directory
where all the inf files are. I press next but I get the same errors.

5. I uninstalled all the hp software, disconnected the Printer USB and
started over. I copied the entire hp installation cd to a temp file
on my hard drive then tried running the intallation program from there and
setting the location to
driver location to the temp folder. This didn't work.

6. In case my CD-ROM disk was corrupted I downloaded the full installation
program from the HP Web site. Uninstalled
everything, disconnected the USB cable, cycled the printer on and off and
attemted the installation again.
This did not work either.

7. with HP technical support we uninstalled all the software again, and
made sure HP registry items were clear and tried everything
again but got the same errors. We tried many things and cycled throught
the installation procedure several times but always got the same error.
They thought it might be a service pack 2 problem.

8. I don't think it is a service pack 2 problem because I have Drive Image
and I installed a pre-sp2 version of my system, repeated everything above
with
the same problems.

9. I asked if I could manually install the drivers but HP said not really
because its complicated for an all-in-one.

10. If I select the "Don't seach. I will choose the driver to install" and
set it to the hpoprn08.inf file
the print function installs and I can print from my computer, however I
can't do inything else and
the status of the printer under the HP Director software is that the
printer is disconnected - the cable, USB ports ect
are ok.

11. From the control panel/scanner and camera's I tried finding an inf
file that might install but I recieved an
error for all saying there was no inf file for the selected device.

So I really need the Hardware installation wizard to work correctly. I'd
doesn't seem to recognize the driver software and I can't get them
installed.
I'd appreciate any help or what I should do.

thanks
rj




  #3  
Old October 14th 04, 03:48 PM
RJ
external usenet poster
 
Posts: n/a
Default HP Officejet 6110 drivers won't install on Toshiba 5100 - home XP sp2

Thanks for responding.

Yes I have an Administrator account.

Thanks.
rj

"Yves Leclerc" wrote in message
...
Were you trying this from an Administrator type account?


"RJ" wrote in message
...

HP Officejet 6110 drivers won't install on Toshiba 5100


I've spent hours on this problems and over an hour with HP techincal
support and we
can't figure it out.


I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax.
I can't get
the drivers installed on my computer.

I have a toshiba 5100 running XP Home Service Pack 2.

1. with printer off and USB disconnected I insert the HP Installation CD
and the
Setup.exe program runs. I turn on the printer and connect the USB when
prompted.

2. a "Welcome to Found New Hardware wizard" starts.

3. I select the default "Install the software automatically" and hit
"Next" button.
It searches and I get a window saying "The wizard could not find the
software on your computer".

I press next and I get a window saying "Cannot install this Hardware. The
hardware was not installed because the wizard
cannot find the necessary software"

4. I go "Back" in the "Found new hardware wizard" and this time select
the "Install from a list or specific location"
option. I select the "Search for the best driver in these locations"
radio button, select the
"Include this location in the search" checkbox, and then set the path to
the installation disc root directory
where all the inf files are. I press next but I get the same errors.

5. I uninstalled all the hp software, disconnected the Printer USB and
started over. I copied the entire hp installation cd to a temp file
on my hard drive then tried running the intallation program from there
and setting the location to
driver location to the temp folder. This didn't work.

6. In case my CD-ROM disk was corrupted I downloaded the full
installation program from the HP Web site. Uninstalled
everything, disconnected the USB cable, cycled the printer on and off and
attemted the installation again.
This did not work either.

7. with HP technical support we uninstalled all the software again, and
made sure HP registry items were clear and tried everything
again but got the same errors. We tried many things and cycled throught
the installation procedure several times but always got the same error.
They thought it might be a service pack 2 problem.

8. I don't think it is a service pack 2 problem because I have Drive
Image and I installed a pre-sp2 version of my system, repeated
everything above with
the same problems.

9. I asked if I could manually install the drivers but HP said not really
because its complicated for an all-in-one.

10. If I select the "Don't seach. I will choose the driver to install"
and set it to the hpoprn08.inf file
the print function installs and I can print from my computer, however I
can't do inything else and
the status of the printer under the HP Director software is that the
printer is disconnected - the cable, USB ports ect
are ok.

11. From the control panel/scanner and camera's I tried finding an inf
file that might install but I recieved an
error for all saying there was no inf file for the selected device.

So I really need the Hardware installation wizard to work correctly. I'd
doesn't seem to recognize the driver software and I can't get them
installed.
I'd appreciate any help or what I should do.

thanks
rj






  #4  
Old October 14th 04, 11:36 PM
SpongeBob SquarePants
external usenet poster
 
Posts: n/a
Default HP Officejet 6110 drivers won't install on Toshiba 5100 - home XP sp2

Ok - you have an administrator account - but did you install the drivers
while logged into the administrator account?

--
"SpongeBob SquarePants"
"Who lives in a pineapple under the sea?"

Small Note: If you want to learn how to fix/do something, I'll point you to
it, but if you want me to do your work for you, it will cost you $50 USD per
hour - your choice.
"RJ" wrote in message
...
Thanks for responding.

Yes I have an Administrator account.

Thanks.
rj

"Yves Leclerc" wrote in message
...
Were you trying this from an Administrator type account?


"RJ" wrote in message
...

HP Officejet 6110 drivers won't install on Toshiba 5100


I've spent hours on this problems and over an hour with HP techincal
support and we
can't figure it out.


I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax.
I can't get
the drivers installed on my computer.

I have a toshiba 5100 running XP Home Service Pack 2.

1. with printer off and USB disconnected I insert the HP Installation CD
and the
Setup.exe program runs. I turn on the printer and connect the USB when
prompted.

2. a "Welcome to Found New Hardware wizard" starts.

3. I select the default "Install the software automatically" and hit
"Next" button.
It searches and I get a window saying "The wizard could not find the
software on your computer".

I press next and I get a window saying "Cannot install this Hardware.
The hardware was not installed because the wizard
cannot find the necessary software"

4. I go "Back" in the "Found new hardware wizard" and this time select
the "Install from a list or specific location"
option. I select the "Search for the best driver in these locations"
radio button, select the
"Include this location in the search" checkbox, and then set the path to
the installation disc root directory
where all the inf files are. I press next but I get the same errors.

5. I uninstalled all the hp software, disconnected the Printer USB and
started over. I copied the entire hp installation cd to a temp file
on my hard drive then tried running the intallation program from there
and setting the location to
driver location to the temp folder. This didn't work.

6. In case my CD-ROM disk was corrupted I downloaded the full
installation program from the HP Web site. Uninstalled
everything, disconnected the USB cable, cycled the printer on and off
and attemted the installation again.
This did not work either.

7. with HP technical support we uninstalled all the software again, and
made sure HP registry items were clear and tried everything
again but got the same errors. We tried many things and cycled throught
the installation procedure several times but always got the same error.
They thought it might be a service pack 2 problem.

8. I don't think it is a service pack 2 problem because I have Drive
Image and I installed a pre-sp2 version of my system, repeated
everything above with
the same problems.

9. I asked if I could manually install the drivers but HP said not
really because its complicated for an all-in-one.

10. If I select the "Don't seach. I will choose the driver to install"
and set it to the hpoprn08.inf file
the print function installs and I can print from my computer, however I
can't do inything else and
the status of the printer under the HP Director software is that the
printer is disconnected - the cable, USB ports ect
are ok.

11. From the control panel/scanner and camera's I tried finding an inf
file that might install but I recieved an
error for all saying there was no inf file for the selected device.

So I really need the Hardware installation wizard to work correctly.
I'd doesn't seem to recognize the driver software and I can't get them
installed.
I'd appreciate any help or what I should do.

thanks
rj








 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
XP Home version locks up after install of SP2 aldwill Windows Service Pack 2 2 October 3rd 04 03:31 PM
XP Home version locks up after install of SP2 Al The Basics 0 October 3rd 04 02:45 PM
XP install driver Order question, Sp2, mobo drivers, then ??? Little TeaPot Windows Service Pack 2 1 September 17th 04 03:04 PM
xp home slowdown after sp2 install ernie Windows Service Pack 2 1 September 9th 04 03:36 AM
SP2 install delay and other mysteries Papa Windows Service Pack 2 4 August 30th 04 05:55 PM






All times are GMT +1. The time now is 08:27 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2023, Jelsoft Enterprises Ltd.
Copyright 2004-2023 PCbanter.
The comments are property of their posters.