Unable to create a PPPoE connection in XP

Hi,

I'm unable to create a PPPoE connection using Windows so I can use my
DSL modem. My DSL modem was working fine up to a week ago and then it
quit, unexpectedly. I'm using an Efficient Networks Speedstream 5260
DSL modem, if that helps. I've already tried system restore but it
doesn't work. My ISP told me I have a non-uft modem that has to have
a PPPoE connection created for it to be used. My ISP has no software
to do this as Windows XP is capable of creating the PPPoE connection.
However, when trying to create the PPPoE connection in the New
Connection Wizard, the only option I have to describe my connection is
"a broadband connection that is always on." According to my ISP, I
must select "a broadband connection that requires a username and
password" for authentication reasons but it is greyed out. I found a
KB article that sounds like it references the issue (Q320558) and I
haven't tried it yet today (and I'm hesitant to make changes to the
registry) but I need to have this issue resolved quickly and i was
wondering if anyone else knew of this issue and, if so, how did you
resolve it? Any help would be greatly appreciated!

Hi, Tiger.

I've never used PPPoE; my ADSL connection is "always on". But I think
you've made a wrong turn before getting to the New Connection Wizard. You
are getting the Network Setup Wizard instead. :( That particular wizard
is for building your own network, not for connecting to the Internet. In
other words, what you are seeing is how you would connect multiple computers
in your own house, and letting any of those computers connect to the outside
world. But I'm only guessing about this kind of stuff. I'm just one guy
with one computer and one POTS phone line; no net but the Internet. I've
never had to use this wizard.

In Control Panel, there are two items right together. The first says
Network Connections; the next says Network Setup Wizard - which is where
you've been. Network Connections produces an Explorer window, which may be
empty in your case, since you've not created any connections yet. Do not
click File | Network Setup Wizard...; that is where you've already been.

In Network Connections, click File | New Connection... You should see the
New Connection Wizard. From there, it's pretty intuitive: Connect to the
Internet; Set up my connection manually; and, finally, Connect using a
broadband connection that requires a user name and password. This is where
I leave you, because I always take the other fork in the road. (When I
click the always-on option and Next, I get a window that says I should
already BE connected, so I have to go set up my static IP and DNS numbers
for my NIC. I don't know how these get set up for PPPoE.)

New Connection Wizard and Network Setup Wizard sound like the same thing,
but they're not.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP

"Tiger99" wrote in message
om...
Hi,

I'm unable to create a PPPoE connection using Windows so I can use my
DSL modem. My DSL modem was working fine up to a week ago and then it
quit, unexpectedly. I'm using an Efficient Networks Speedstream 5260
DSL modem, if that helps. I've already tried system restore but it
doesn't work. My ISP told me I have a non-uft modem that has to have
a PPPoE connection created for it to be used. My ISP has no software
to do this as Windows XP is capable of creating the PPPoE connection.
However, when trying to create the PPPoE connection in the New
Connection Wizard, the only option I have to describe my connection is
"a broadband connection that is always on." According to my ISP, I
must select "a broadband connection that requires a username and
password" for authentication reasons but it is greyed out. I found a
KB article that sounds like it references the issue (Q320558) and I
haven't tried it yet today (and I'm hesitant to make changes to the
registry) but I need to have this issue resolved quickly and i was
wondering if anyone else knew of this issue and, if so, how did you
resolve it? Any help would be greatly appreciated!

Thanks for the quick response, R.C.!

However, you misunderstand me. I never tried to use the Network Setup
wizard. What I'm doing specifically is this: open IE, go to Internet
Options, Connections tab, Setup. This jumps me right in to Network
Connection wizard. At this point I select: Connect to the Internet, Set up
my Connection Manually. It is at this point that I hit the wall. I need to
select from the next screen "broadband connection that requires a username
and password" but my only choice is "broadband connection that is always on".
I need to choose the first option to finish setting up my PPPoE connection
but I don't know what to do!

So do you have any ideas, or anyone else for that matter? Again, thanks for
the help and quick response.

-mike

"R. C. White" wrote:

Hi, Tiger.

I've never used PPPoE; my ADSL connection is "always on". But I think
you've made a wrong turn before getting to the New Connection Wizard. You
are getting the Network Setup Wizard instead. :( That particular wizard
is for building your own network, not for connecting to the Internet. In
other words, what you are seeing is how you would connect multiple computers
in your own house, and letting any of those computers connect to the outside
world. But I'm only guessing about this kind of stuff. I'm just one guy
with one computer and one POTS phone line; no net but the Internet. I've
never had to use this wizard.

In Control Panel, there are two items right together. The first says
Network Connections; the next says Network Setup Wizard - which is where
you've been. Network Connections produces an Explorer window, which may be
empty in your case, since you've not created any connections yet. Do not
click File | Network Setup Wizard...; that is where you've already been.

In Network Connections, click File | New Connection... You should see the
New Connection Wizard. From there, it's pretty intuitive: Connect to the
Internet; Set up my connection manually; and, finally, Connect using a
broadband connection that requires a user name and password. This is where
I leave you, because I always take the other fork in the road. (When I
click the always-on option and Next, I get a window that says I should
already BE connected, so I have to go set up my static IP and DNS numbers
for my NIC. I don't know how these get set up for PPPoE.)

New Connection Wizard and Network Setup Wizard sound like the same thing,
but they're not.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP

"Tiger99" wrote in message
om...
Hi,

I'm unable to create a PPPoE connection using Windows so I can use my
DSL modem. My DSL modem was working fine up to a week ago and then it
quit, unexpectedly. I'm using an Efficient Networks Speedstream 5260
DSL modem, if that helps. I've already tried system restore but it
doesn't work. My ISP told me I have a non-uft modem that has to have
a PPPoE connection created for it to be used. My ISP has no software
to do this as Windows XP is capable of creating the PPPoE connection.
However, when trying to create the PPPoE connection in the New
Connection Wizard, the only option I have to describe my connection is
"a broadband connection that is always on." According to my ISP, I
must select "a broadband connection that requires a username and
password" for authentication reasons but it is greyed out. I found a
KB article that sounds like it references the issue (Q320558) and I
haven't tried it yet today (and I'm hesitant to make changes to the
registry) but I need to have this issue resolved quickly and i was
wondering if anyone else knew of this issue and, if so, how did you
resolve it? Any help would be greatly appreciated!

Hi, Mike.

That's the same Wizard that you can reach from Control Panel, as I outlined.
I'm with you to here...

I need to
select from the next screen "broadband connection that requires a username
and password" but my only choice is "broadband connection that is always
on".

Do you mean that the first choice doesn't appear at all? Or that it's there
but you can't click its radio button? Even though I don't want it, I can
click there and then Next takes me to a screen that asks for my ISP name,
and then to a screen where I can enter my Username and Password.

If you mention the name of your ISP, someone here might recognize it and
know if they have any special requirements.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP

"mike" wrote in message
...
Thanks for the quick response, R.C.!

However, you misunderstand me. I never tried to use the Network Setup
wizard. What I'm doing specifically is this: open IE, go to Internet
Options, Connections tab, Setup. This jumps me right in to Network
Connection wizard. At this point I select: Connect to the Internet, Set
up
my Connection Manually. It is at this point that I hit the wall. I need
to
select from the next screen "broadband connection that requires a username
and password" but my only choice is "broadband connection that is always
on".
I need to choose the first option to finish setting up my PPPoE connection
but I don't know what to do!

So do you have any ideas, or anyone else for that matter? Again, thanks
for
the help and quick response.

-mike

"R. C. White" wrote:

Hi, Tiger.

I've never used PPPoE; my ADSL connection is "always on". But I think
you've made a wrong turn before getting to the New Connection Wizard.
You
are getting the Network Setup Wizard instead. :( That particular
wizard
is for building your own network, not for connecting to the Internet. In
other words, what you are seeing is how you would connect multiple
computers
in your own house, and letting any of those computers connect to the
outside
world. But I'm only guessing about this kind of stuff. I'm just one guy
with one computer and one POTS phone line; no net but the Internet. I've
never had to use this wizard.

In Control Panel, there are two items right together. The first says
Network Connections; the next says Network Setup Wizard - which is where
you've been. Network Connections produces an Explorer window, which may
be
empty in your case, since you've not created any connections yet. Do not
click File | Network Setup Wizard...; that is where you've already been.

In Network Connections, click File | New Connection... You should see
the
New Connection Wizard. From there, it's pretty intuitive: Connect to
the
Internet; Set up my connection manually; and, finally, Connect using a
broadband connection that requires a user name and password. This is
where
I leave you, because I always take the other fork in the road. (When I
click the always-on option and Next, I get a window that says I should
already BE connected, so I have to go set up my static IP and DNS numbers
for my NIC. I don't know how these get set up for PPPoE.)

New Connection Wizard and Network Setup Wizard sound like the same thing,
but they're not.

RC

"Tiger99" wrote in message
om...
Hi,

I'm unable to create a PPPoE connection using Windows so I can use my
DSL modem. My DSL modem was working fine up to a week ago and then it
quit, unexpectedly. I'm using an Efficient Networks Speedstream 5260
DSL modem, if that helps. I've already tried system restore but it
doesn't work. My ISP told me I have a non-uft modem that has to have
a PPPoE connection created for it to be used. My ISP has no software
to do this as Windows XP is capable of creating the PPPoE connection.
However, when trying to create the PPPoE connection in the New
Connection Wizard, the only option I have to describe my connection is
"a broadband connection that is always on." According to my ISP, I
must select "a broadband connection that requires a username and
password" for authentication reasons but it is greyed out. I found a
KB article that sounds like it references the issue (Q320558) and I
haven't tried it yet today (and I'm hesitant to make changes to the
registry) but I need to have this issue resolved quickly and i was
wondering if anyone else knew of this issue and, if so, how did you
resolve it? Any help would be greatly appreciated!

mike wrote:

However, you misunderstand me. I never tried to use the Network Setup
wizard. What I'm doing specifically is this: open IE, go to Internet
Options, Connections tab, Setup. This jumps me right in to Network
Connection wizard. At this point I select: Connect to the Internet, Set up
my Connection Manually. It is at this point that I hit the wall. I need to
select from the next screen "broadband connection that requires a username
and password" but my only choice is "broadband connection that is always on".
I need to choose the first option to finish setting up my PPPoE connection
but I don't know what to do!

The modem of that general type that I once had was set up by treating it
as a dial-up one; and at that was seen as being an ISDN modem


--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

FWIW
My set-up has either the DSL 'modem' software or the router connecting
using PPPoE.
Bill

On Wed, 20 Oct 2004 15:57:39 +0100, Alex Nichol
wrote:

mike wrote:

However, you misunderstand me. I never tried to use the Network Setup
wizard. What I'm doing specifically is this: open IE, go to Internet
Options, Connections tab, Setup. This jumps me right in to Network
Connection wizard. At this point I select: Connect to the Internet, Set up
my Connection Manually. It is at this point that I hit the wall. I need to
select from the next screen "broadband connection that requires a username
and password" but my only choice is "broadband connection that is always on".
I need to choose the first option to finish setting up my PPPoE connection
but I don't know what to do!

The modem of that general type that I once had was set up by treating it
as a dial-up one; and at that was seen as being an ISDN modem

My ISP is Earthlink, if that helps. I already spoke to Earthlink and they
were the ones who assured me the problem was with Windows. If the modem is
proprietary and requires some special confiruation with Earthlink they didn't
tell me. So I'm assuming there's nothing else on their end, but who knows
what their motives are for support.

Anyway, all the options are listed. Specifically, I can choose between
"Connect with a dial-up modem", "Connect with a broadband connection that
requires a username and password" and "Connect with a broadband connection
that is always on". My only option is the third - always on broadband. I
need option two so I can provide the name of the ISP and my username and
password but it is greyed out. Does this help at all? Thanks again for your
help!

- mike

I'm with you to here...

I need to
select from the next screen "broadband connection that requires a username
and password" but my only choice is "broadband connection that is always
on".

Do you mean that the first choice doesn't appear at all? Or that it's there
but you can't click its radio button? Even though I don't want it, I can
click there and then Next takes me to a screen that asks for my ISP name,
and then to a screen where I can enter my Username and Password.

If you mention the name of your ISP, someone here might recognize it and
know if they have any special requirements.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP

"mike" wrote in message
...
Thanks for the quick response, R.C.!

However, you misunderstand me. I never tried to use the Network Setup
wizard. What I'm doing specifically is this: open IE, go to Internet
Options, Connections tab, Setup. This jumps me right in to Network
Connection wizard. At this point I select: Connect to the Internet, Set
up
my Connection Manually. It is at this point that I hit the wall. I need
to
select from the next screen "broadband connection that requires a username
and password" but my only choice is "broadband connection that is always
on".
I need to choose the first option to finish setting up my PPPoE connection
but I don't know what to do!

So do you have any ideas, or anyone else for that matter? Again, thanks
for
the help and quick response.

-mike

"R. C. White" wrote:

Hi, Tiger.

I've never used PPPoE; my ADSL connection is "always on". But I think
you've made a wrong turn before getting to the New Connection Wizard.
You
are getting the Network Setup Wizard instead. :( That particular
wizard
is for building your own network, not for connecting to the Internet. In
other words, what you are seeing is how you would connect multiple
computers
in your own house, and letting any of those computers connect to the
outside
world. But I'm only guessing about this kind of stuff. I'm just one guy
with one computer and one POTS phone line; no net but the Internet. I've
never had to use this wizard.

In Control Panel, there are two items right together. The first says
Network Connections; the next says Network Setup Wizard - which is where
you've been. Network Connections produces an Explorer window, which may
be
empty in your case, since you've not created any connections yet. Do not
click File | Network Setup Wizard...; that is where you've already been.

In Network Connections, click File | New Connection... You should see
the
New Connection Wizard. From there, it's pretty intuitive: Connect to
the
Internet; Set up my connection manually; and, finally, Connect using a
broadband connection that requires a user name and password. This is
where
I leave you, because I always take the other fork in the road. (When I
click the always-on option and Next, I get a window that says I should
already BE connected, so I have to go set up my static IP and DNS numbers
for my NIC. I don't know how these get set up for PPPoE.)

New Connection Wizard and Network Setup Wizard sound like the same thing,
but they're not.

RC

"Tiger99" wrote in message
om...
Hi,

I'm unable to create a PPPoE connection using Windows so I can use my
DSL modem. My DSL modem was working fine up to a week ago and then it
quit, unexpectedly. I'm using an Efficient Networks Speedstream 5260
DSL modem, if that helps. I've already tried system restore but it
doesn't work. My ISP told me I have a non-uft modem that has to have
a PPPoE connection created for it to be used. My ISP has no software
to do this as Windows XP is capable of creating the PPPoE connection.
However, when trying to create the PPPoE connection in the New
Connection Wizard, the only option I have to describe my connection is
"a broadband connection that is always on." According to my ISP, I
must select "a broadband connection that requires a username and
password" for authentication reasons but it is greyed out. I found a
KB article that sounds like it references the issue (Q320558) and I
haven't tried it yet today (and I'm hesitant to make changes to the
registry) but I need to have this issue resolved quickly and i was
wondering if anyone else knew of this issue and, if so, how did you
resolve it? Any help would be greatly appreciated!

Hi, Mike.

I
need option two so I can provide the name of the ISP and my username and
password but it is greyed out. Does this help at all?

Well, yes and no. :{ It helps me understand what you are seeing. But
I've never seen that situation, so I don't know what to suggest next. As I
said, I've never used PPPoE, so I'll let the experts help with that.
Reading further in the thread, I see that you are getting some responses
from experienced PPPoE users, so I'll back off and just be a "lurker" to see
what I can learn from this thread. ;^}

Good Luck.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP

"mike" wrote in message
...
My ISP is Earthlink, if that helps. I already spoke to Earthlink and they
were the ones who assured me the problem was with Windows. If the modem
is
proprietary and requires some special confiruation with Earthlink they
didn't
tell me. So I'm assuming there's nothing else on their end, but who knows
what their motives are for support.

Anyway, all the options are listed. Specifically, I can choose between
"Connect with a dial-up modem", "Connect with a broadband connection that
requires a username and password" and "Connect with a broadband connection
that is always on". My only option is the third - always on broadband. I
need option two so I can provide the name of the ISP and my username and
password but it is greyed out. Does this help at all? Thanks again for
your
help!

- mike

I'm with you to here...

I need to
select from the next screen "broadband connection that requires a
username
and password" but my only choice is "broadband connection that is
always
on".

Do you mean that the first choice doesn't appear at all? Or that it's
there
but you can't click its radio button? Even though I don't want it, I can
click there and then Next takes me to a screen that asks for my ISP name,
and then to a screen where I can enter my Username and Password.

If you mention the name of your ISP, someone here might recognize it and
know if they have any special requirements.

RC

"mike" wrote in message
...
Thanks for the quick response, R.C.!

However, you misunderstand me. I never tried to use the Network Setup
wizard. What I'm doing specifically is this: open IE, go to Internet
Options, Connections tab, Setup. This jumps me right in to Network
Connection wizard. At this point I select: Connect to the Internet,
Set
up
my Connection Manually. It is at this point that I hit the wall. I
need
to
select from the next screen "broadband connection that requires a
username
and password" but my only choice is "broadband connection that is
always
on".
I need to choose the first option to finish setting up my PPPoE
connection
but I don't know what to do!

So do you have any ideas, or anyone else for that matter? Again,
thanks
for
the help and quick response.

-mike

"R. C. White" wrote:

Hi, Tiger.

I've never used PPPoE; my ADSL connection is "always on". But I think
you've made a wrong turn before getting to the New Connection Wizard.
You
are getting the Network Setup Wizard instead. :( That particular
wizard
is for building your own network, not for connecting to the Internet.
In
other words, what you are seeing is how you would connect multiple
computers
in your own house, and letting any of those computers connect to the
outside
world. But I'm only guessing about this kind of stuff. I'm just one
guy
with one computer and one POTS phone line; no net but the Internet.
I've
never had to use this wizard.

In Control Panel, there are two items right together. The first says
Network Connections; the next says Network Setup Wizard - which is
where
you've been. Network Connections produces an Explorer window, which
may
be
empty in your case, since you've not created any connections yet. Do
not
click File | Network Setup Wizard...; that is where you've already
been.

In Network Connections, click File | New Connection... You should see
the
New Connection Wizard. From there, it's pretty intuitive: Connect to
the
Internet; Set up my connection manually; and, finally, Connect using a
broadband connection that requires a user name and password. This is
where
I leave you, because I always take the other fork in the road. (When
I
click the always-on option and Next, I get a window that says I should
already BE connected, so I have to go set up my static IP and DNS
numbers
for my NIC. I don't know how these get set up for PPPoE.)

New Connection Wizard and Network Setup Wizard sound like the same
thing,
but they're not.

RC

"Tiger99" wrote in message
om...
Hi,

I'm unable to create a PPPoE connection using Windows so I can use
my
DSL modem. My DSL modem was working fine up to a week ago and then
it
quit, unexpectedly. I'm using an Efficient Networks Speedstream
5260
DSL modem, if that helps. I've already tried system restore but it
doesn't work. My ISP told me I have a non-uft modem that has to
have
a PPPoE connection created for it to be used. My ISP has no
software
to do this as Windows XP is capable of creating the PPPoE
connection.
However, when trying to create the PPPoE connection in the New
Connection Wizard, the only option I have to describe my connection
is
"a broadband connection that is always on." According to my ISP, I
must select "a broadband connection that requires a username and
password" for authentication reasons but it is greyed out. I found
a
KB article that sounds like it references the issue (Q320558) and I
haven't tried it yet today (and I'm hesitant to make changes to the
registry) but I need to have this issue resolved quickly and i was
wondering if anyone else knew of this issue and, if so, how did you
resolve it? Any help would be greatly appreciated!