If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Rate Thread | Display Modes |
#1
|
|||
|
|||
Epson tech support and wawrranty
About four days ago my Epson WF-2750 stopped communicating with the
computer. I did all the normal things. Rebooted computer and printer. Tried 3 different USB ports, all working with other devices. Tried a different, known good, USB cable. Reinstalled the Epson software. Software install would not finish because the USB port never connected. Uninstalled Epson software and tried installing again. Same result. Device manager reports no error on any device, but also lists no printers. "Devices and Printers" shows Epson-Fax, and says "not connected," It does not show Epson printer. Finally I wrote Epson technical support. After the second useless email reply (try all those things you just told us you already tried), they sent me a not-toll-free phone number. The other-country woman who answered the call was excellent at sticking to her pre-written script. She just flat out ignored everything I said. So we tried different USB ports, different USB cable, etc all over again. At 11 cents per minute. Then she said that I have to try the printer on a different computer. I replied that I don't have another computer. She said that I will then have to contact my computer supplier. Right. Initiate a computer repair call, which will cost much more than another printer. I rather doubt Amazon.com will send a repair tech anyway. She passed me up to a "supervisor," who said that they can do nothing unless I try the printer on a different computer. I have a better solution. After having used Epson printers for over two decades, I have now learned that their warranty is meaningless. So I will go and purchase a new printer - of another brand. Buyer beware. -dan z- -- Protect your civil rights! Let the politicians know how you feel. Join or donate to the NRA today! http://membership.nrahq.org/default....ignid=XR014887 Gun control is like trying to reduce drunk driving by making it tougher for sober people to own cars. |
Ads |
#2
|
|||
|
|||
Epson tech support and wawrranty
"slate_leeper" wrote in message
... About four days ago my Epson WF-2750 stopped communicating . . . . . . After having used Epson printers for over two decades, I have now learned that their warranty is meaningless. So I will go and purchase a new printer - of another brand. 1. The Subject line mentioned the warranty but the post omitted how old the printer is, and whether still warranted. 2. The way the market is these days, any hardware that gives a week's service for every dollar of purchase price is probably a reasonable bargin. No hardware lasts for ever. -- Don Phillipson Carlsbad Springs (Ottawa, Canada) |
#3
|
|||
|
|||
Epson tech support and wawrranty
|
#4
|
|||
|
|||
Epson tech support and wawrranty
On 7/12/2017 11:06 AM, slate_leeper wrote:
About four days ago my Epson WF-2750 stopped communicating with the computer. I did all the normal things. Rebooted computer and printer. Tried 3 different USB ports, all working with other devices. Tried a different, known good, USB cable. Reinstalled the Epson software. Software install would not finish because the USB port never connected. Uninstalled Epson software and tried installing again. Same result. Device manager reports no error on any device, but also lists no printers. "Devices and Printers" shows Epson-Fax, and says "not connected," It does not show Epson printer. Finally I wrote Epson technical support. After the second useless email reply (try all those things you just told us you already tried), they sent me a not-toll-free phone number. The other-country woman who answered the call was excellent at sticking to her pre-written script. She just flat out ignored everything I said. So we tried different USB ports, different USB cable, etc all over again. At 11 cents per minute. Then she said that I have to try the printer on a different computer. I replied that I don't have another computer. She said that I will then have to contact my computer supplier. Right. Initiate a computer repair call, which will cost much more than another printer. I rather doubt Amazon.com will send a repair tech anyway. She passed me up to a "supervisor," who said that they can do nothing unless I try the printer on a different computer. I have a better solution. After having used Epson printers for over two decades, I have now learned that their warranty is meaningless. So I will go and purchase a new printer - of another brand. Buyer beware. Another problem is when the printer lasts longer than the computer. I had a Hewlett-Packard laserjet printer that outlasted a PC. My new PC came with a newer version of Windows, which lacked a driver for my old printer. HP was no help because they asserted my printer was obsolete. If a piece of hardware still works, it is NOT obsolete unless the manufacturer makes it so by no longer providing necessary software. -- David Ross http://www.rossde.com/ President Trump now denies there are any tapes that recorded his conversations with ex-FBI Director Comey. Between when Trump hinted there might be such tapes and his denial, there was sufficient time to destroy any tapes. |
#5
|
|||
|
|||
How can you post to newsgroups not on your NNTP server? ( Epson tech support and wawrranty (was: Epson tech support and wawrranty))
NOTE: alt.epson.printers is not a newsgroup carried on my Usenet
provider's NNTP server (news.individual.net) hence I cannot include it in my reply (or, if included, would be a bogus newsgroup to which a submission would be discarded). pjp wrote: Path: ...!news.eternal-september.org!.POSTED!not-for-mail Newsgroups: alt.windows7.general,alt.epson.printers User-Agent: MicroPlanet-Gravity/3.0.4 Your NNTP client (MicroPlanet Gravity) does not warn you when you attempt to post a reply to newsgroup(s) that do not exist on your Usenet provider's NNTP server (namely the alt.epson.printers newsgroup)? The injection node in your Path header shows you posted using Eternal-September. Yet: http://www.eternal-september.org/gro...?hierarchy=alt shows there is no alt.epson.* newsgroup carried by the ES server. |
#6
|
|||
|
|||
Epson tech support and wawrranty
NOTE: alt.epson.printers is not carried on my Usenet provider's NNTP
server hence it is not possible for me to include that newsgroup in my reply (or inclusion would be for submission to a bogus newsgroup that the NNTP server would discard). slate_leeper wrote: About four days ago my 0 stopped communicating with the computer. I did all the normal things. Rebooted computer and printer. Tried 3 different USB ports, all working with other devices. Tried a different, known good, USB cable. Reinstalled the Epson software. Software install would not finish because the USB port never connected. Uninstalled Epson software and tried installing again. Same result. Device manager reports no error on any device, but also lists no printers. "Devices and Printers" shows Epson-Fax, and says "not connected," It does not show Epson printer. Finally I wrote Epson technical support. After the second useless email reply (try all those things you just told us you already tried), they sent me a not-toll-free phone number. The other-country woman who answered the call was excellent at sticking to her pre-written script. She just flat out ignored everything I said. So we tried different USB ports, different USB cable, etc all over again. At 11 cents per minute. Then she said that I have to try the printer on a different computer. I replied that I don't have another computer. She said that I will then have to contact my computer supplier. Right. Initiate a computer repair call, which will cost much more than another printer. I rather doubt Amazon.com will send a repair tech anyway. She passed me up to a "supervisor," who said that they can do nothing unless I try the printer on a different computer. I have a better solution. After having used Epson printers for over two decades, I have now learned that their warranty is meaningless. So I will go and purchase a new printer - of another brand. Buyer beware. -dan z- Does the printer's own menu have a Tools or Settings option? Under there you might find a factory reset option. Could be called reset or semi-reset (haven't a clue why they add "semi"). I had do to that on my HP when it had USB problems (along with a firmware update of the printer). I take it that Epson does not have a web page to instigate a warranty claim and instead shoves you through their idiot 1st-level techs. Usually when they recite their canned scripts on troubleshooting (aka shotgunning), I just pretend that I've done what I've already done (but suprisingly a lot faster) to get them past all their ineptitude. Then I push to get contacted to a 2nd tier tech or for a warranty claim. If they try to avert a warranty claim by saying all your USB ports are dead then they are obviously just trying to save the company some money and bloat their expertise by closing the ticket as solved which is a lie. That printer has Direct Wi-Fi support. Have you yet tried that mode of connection? I was almost went to wi-fi to the HP printer until I found the USB port was bad and no problems on another USB port. https://files.support.epson.com/docid/cpd5/cpd51270.pdf Page 36 says how to setup for wi-fi networking to the printer. |
#7
|
|||
|
|||
How can you post to newsgroups not on your NNTP server? ( Epson tech support and wawrranty (was: Epson tech support and wawrranty))
On Wed, 12 Jul 2017 16:46:03 -0500, VanguardLH wrote:
NOTE: alt.epson.printers is not a newsgroup carried on my Usenet provider's NNTP server (news.individual.net) hence I cannot include it in my reply (or, if included, would be a bogus newsgroup to which a submission would be discarded). pjp wrote: Path: ...!news.eternal-september.org!.POSTED!not-for-mail Newsgroups: alt.windows7.general,alt.epson.printers User-Agent: MicroPlanet-Gravity/3.0.4 Your NNTP client (MicroPlanet Gravity) does not warn you when you attempt to post a reply to newsgroup(s) that do not exist on your Usenet provider's NNTP server (namely the alt.epson.printers newsgroup)? The injection node in your Path header shows you posted using Eternal-September. Yet: http://www.eternal-september.org/gro...?hierarchy=alt shows there is no alt.epson.* newsgroup carried by the ES server. Unless things have changed, there's no technical reason why you can't post to a group not carried by the NSP to where you submitted the post. It used to be SOP that an NSP would simply pass such a post on to its peers, one or more of which might carry the group. Maybe E-S doesn't do that; I don't know since I've never used them. That would be pretty bogus, though. -- Char Jackson |
#8
|
|||
|
|||
How can you post to newsgroups not on your NNTP server? ( Epson tech support and wawrranty
Char Jackson wrote:
On Wed, 12 Jul 2017 16:46:03 -0500, VanguardLH wrote: NOTE: alt.epson.printers is not a newsgroup carried on my Usenet provider's NNTP server (news.individual.net) hence I cannot include it in my reply (or, if included, would be a bogus newsgroup to which a submission would be discarded). pjp wrote: Path: ...!news.eternal-september.org!.POSTED!not-for-mail Newsgroups: alt.windows7.general,alt.epson.printers User-Agent: MicroPlanet-Gravity/3.0.4 Your NNTP client (MicroPlanet Gravity) does not warn you when you attempt to post a reply to newsgroup(s) that do not exist on your Usenet provider's NNTP server (namely the alt.epson.printers newsgroup)? The injection node in your Path header shows you posted using Eternal-September. Yet: http://www.eternal-september.org/gro...?hierarchy=alt shows there is no alt.epson.* newsgroup carried by the ES server. Unless things have changed, there's no technical reason why you can't post to a group not carried by the NSP to where you submitted the post. It used to be SOP that an NSP would simply pass such a post on to its peers, one or more of which might carry the group. Maybe E-S doesn't do that; I don't know since I've never used them. That would be pretty bogus, though. An NNTP server would merely peer the article with whatever Newsgroups header was specified in the article. If the article gets peered (eventually) to an NNTP server that carries that newsgroup then the article might show up there ... maybe. You can only tell what will happen on the NNTP server to which you submit. You won't know happens later after peering. |
#9
|
|||
|
|||
Epson tech support and wawrranty
|
#10
|
|||
|
|||
Epson tech support and wawrranty
David E. Ross wrote:
On 7/12/2017 11:06 AM, slate_leeper wrote: About four days ago my Epson WF-2750 stopped communicating with the computer. I did all the normal things. Rebooted computer and printer. Tried 3 different USB ports, all working with other devices. Tried a different, known good, USB cable. Reinstalled the Epson software. Software install would not finish because the USB port never connected. Uninstalled Epson software and tried installing again. Same result. Device manager reports no error on any device, but also lists no printers. "Devices and Printers" shows Epson-Fax, and says "not connected," It does not show Epson printer. Finally I wrote Epson technical support. After the second useless email reply (try all those things you just told us you already tried), they sent me a not-toll-free phone number. The other-country woman who answered the call was excellent at sticking to her pre-written script. She just flat out ignored everything I said. So we tried different USB ports, different USB cable, etc all over again. At 11 cents per minute. Then she said that I have to try the printer on a different computer. I replied that I don't have another computer. She said that I will then have to contact my computer supplier. Right. Initiate a computer repair call, which will cost much more than another printer. I rather doubt Amazon.com will send a repair tech anyway. She passed me up to a "supervisor," who said that they can do nothing unless I try the printer on a different computer. I have a better solution. After having used Epson printers for over two decades, I have now learned that their warranty is meaningless. So I will go and purchase a new printer - of another brand. Buyer beware. Another problem is when the printer lasts longer than the computer. I had a Hewlett-Packard laserjet printer that outlasted a PC. My new PC came with a newer version of Windows, which lacked a driver for my old printer. HP was no help because they asserted my printer was obsolete. If a piece of hardware still works, it is NOT obsolete unless the manufacturer makes it so by no longer providing necessary software. There are two driver solutions. I hope you checked into both of them. The OS has an option to download a list of printer drivers. The drivers are not stored on the machine, and there is a separate procedure for acquiring the list. It might take five minutes to download. Maybe someone else who has used it, can describe the procedure. There is a good chance you can get the Laserjet working. The second option, is to Google the "universal printer driver". Maybe even the OS presents these, but I'm not sure about that. I've used the universal printer driver for a laser printer, in order to get a "Postscript print to file" option for one of my OSes here. This driver was invented by Microsoft, but the printer companies make up config files so it works with their particular printers. Paul |
#11
|
|||
|
|||
Epson tech support and wawrranty
On Wed, 12 Jul 2017 14:06:07 -0400, slate_leeper
wrote: About four days ago my Epson WF-2750 stopped communicating with the computer. First, re. warranty: the printer is less than six months old. A while after I posted here about this problem, I received a phone call from Epson. They have decided to send me a replacement printer. No idea if my post here helped, but it sure didn't hurt. I do have to pay return shipping on the old one. Sorry about the typo in the word "warranty." The brain outruns the fingers occasionally , and Agent 1.93 doesn't spell check the subject line. -dan z- -- Protect your civil rights! Let the politicians know how you feel. Join or donate to the NRA today! http://membership.nrahq.org/default....ignid=XR014887 Gun control is like trying to reduce drunk driving by making it tougher for sober people to own cars. |
#12
|
|||
|
|||
How can you post to newsgroups not on your NNTP server? ( Epson tech support and wawrranty
On Wed, 12 Jul 2017 20:46:35 -0500, VanguardLH wrote:
Char Jackson wrote: On Wed, 12 Jul 2017 16:46:03 -0500, VanguardLH wrote: NOTE: alt.epson.printers is not a newsgroup carried on my Usenet provider's NNTP server (news.individual.net) hence I cannot include it in my reply (or, if included, would be a bogus newsgroup to which a submission would be discarded). pjp wrote: Path: ...!news.eternal-september.org!.POSTED!not-for-mail Newsgroups: alt.windows7.general,alt.epson.printers User-Agent: MicroPlanet-Gravity/3.0.4 Your NNTP client (MicroPlanet Gravity) does not warn you when you attempt to post a reply to newsgroup(s) that do not exist on your Usenet provider's NNTP server (namely the alt.epson.printers newsgroup)? The injection node in your Path header shows you posted using Eternal-September. Yet: http://www.eternal-september.org/gro...?hierarchy=alt shows there is no alt.epson.* newsgroup carried by the ES server. Unless things have changed, there's no technical reason why you can't post to a group not carried by the NSP to where you submitted the post. It used to be SOP that an NSP would simply pass such a post on to its peers, one or more of which might carry the group. Maybe E-S doesn't do that; I don't know since I've never used them. That would be pretty bogus, though. An NNTP server would merely peer the article with whatever Newsgroups header was specified in the article. If the article gets peered (eventually) to an NNTP server that carries that newsgroup then the article might show up there ... maybe. You can only tell what will happen on the NNTP server to which you submit. You won't know happens later after peering. I have accounts with multiple NSPs, so one of the benefits is that I *can* see what happens after peering. ;-) In my experience, posting to a group that isn't carried by my posting server _always_ results in that post showing up on servers where that group is carried. Maybe I've been lucky, but I'm thinking that's the way it's supposed to work, at least among the major NSPs. E-S might have a different peering arrangement. -- Char Jackson |
#13
|
|||
|
|||
How can you post to newsgroups not on your NNTP server? ( Epson tech support and wawrranty
Char Jackson wrote:
In my experience, posting to a group that isn't carried by my posting server _always_ results in that post showing up on servers where that group is carried. Maybe I've been lucky, but I'm thinking that's the way it's supposed to work, at least among the major NSPs. E-S might have a different peering arrangement. I wasn't saying was E-S is doing. That is, I did not say E-S was modifying the Newsgroups header which obviously they are not. pjp used E-S and his Newsgroups header remained intact with the epson newsgroup still listed. One respondent posted using E-S and that provider has a list you can check if they carry a newsgroup. E-S doesn't carry the epson newsgroup. Another respondent used Albasani and that provider also has a newsgroup list you can check. They do carry the epson newsgroup. The OP used EasyNews (a 2nd tier provider using Giganews) which probably also carries the epson newsgroup. Remember that an article with N newsgroups does not get N copies of that article peered to other NNTP servers. Just one article gets peered. E-S doesn't carry the epson newsgroup but keeps the Newsgroups header intact even when it specifies newsgroups that it does not carry. Once the article has been peered, the next NNTP article saves one copy of the article in its articles database and should provide a pointer in each specified newsgroup and hopefully they do not modify the Newsgroups header if one, or more, newsgroups are not carried by that server. There are differences between should and would. For example, if you've ever used AIOE or read his posts on his variable policies and looked at his web site to find those that he publishes, he does lots of things there are not standard or expected. Every operator gets to make up his own rules. A lot of the RFCs will specify "should" or "recommended". Even if an RFC says "must" or "require" doesn't force the operator to comply. For example, the References header used for threading together articles in a hierarchy (so you can tell who said what to whom) is one of those "should" conditions in RFC 5322. It may appear zero or one time. It should appear in replies. Yet some clients don't add that header so the sender ends up creating a new thread in e-mail or in newsgroups (unless the client attempt to thread based on Subject which is an extremely poor substitute). There are NNTP-to-HTTP gateways used at web-based forums. They don't retain or use the References header nor do they all include one in a reply that they gateway back to Usenet. After all, it's just a "should" condition in the RFC and they're really web-based forums and not really part of the worldwide mesh network of NNTP server that is the real Usenet. Then there is the issue with NNTP clients. Some will prompt or deny submitting an article to an NNTP server that doesn't carry one of the newsgroups listed in the proposed Newsgroups header. They should only warn but not really refuse. I've used clients that never warned. I've used clients that warn. I don't remember using one that refused. Sending to a list of Newsgroups where some are not on your server means you are being sloppy. You don't know what will happen on your server or on other servers to which it peers, and some of those servers are not using NNTP and yet they peer back to Usenet. You can be lazy and leave the Newsgroups header as-is and hope it works out. Or you can note that you posted only to those newsgroups that are actually carried on the server(s) that you choose to use. If you change the Newsgroups header from the original, you should always make note of that change to be polite. I know that most posters never bother to look at the Newsgroups header before they submit. Many, perhaps most, don't even bother to trim before submitting. Not inspecting the Newsgroups header in a reply (before submit) is why the abuse of the FollowUp-To header is so effective as used by trolls to redirect responses to a garbage newsgroup (e.g., *.test) or to get respondents to inadvertently flame an unrelated or volatile newsgroup. The posters never bother to look at the Newsgroups header so they don't know to where they are sending their message. Because my client can test on ALL headers (and without using the XPAT command which rare few NNTP servers support), I filter out those posters that attempt to redirect to garbage, test, or flame newsgroups by modifying the Newsgroups header before they submit. My client will also colorize and highlight a post that uses the FollowUp-To header because its use is rarely appropriate. There are some newsgroups where FollowUp-To is appropriate, like where spam exhibits are posted but discussed in a different newsgroup. Use of that header is most often a rude ploy by the poster to redirect replies to their favorite or "home" newsgroup and to rudely yank it away from the other cross-posted newsgroups. If the discussion was not appropriate in the other newsgroups then the poster should not have submitted to there. Your choice is to use a Newsgroups header that points at non-existing newsgroups on the NNTP server that you use. Go ahead, your choice. I suspect that is more due to your choice to (not bother | be lazy about) reviewing the Newsgroups header before you submit. My choice is to reply only to those newsgroups that my server does carry. What is someone in the Win7 newsgroup talks about Firefox and included the mozilla.support.firefox newsgroup? That's not on your NNTP server. It's only on Mozilla's NNTP server which is not peered anywhere (other than to the equivalent web-based Google Groups group which is not peered out of Google to other NNTP server). What if they added the alt.test newsgroup? You'd be posting a copy into a test newsgroup. What if you were arguing about Windows versus Linux and someone else decided to add a linux proselytizing newsgroup, or a political newsgroup, or ...? You would be posting places that you did not intend and should not. |
#14
|
|||
|
|||
Epson tech support and wawrranty
NOTE: alt.epson.printers is not carried by my Usenet provider so was not
included in my reply. slate_leeper wrote: First, re. warranty: the printer is less than six months old. A while after I posted here about this problem, I received a phone call from Epson. They have decided to send me a replacement printer. No idea if my post here helped, but it sure didn't hurt. I do have to pay return shipping on the old one. That sucks. While I have to pay HP to get a replacement printer, they ship at their cost (which gives me the packagaing), they pay for return shipping (include a pre-printed pre-paid shipping label), and refund the charge (actually just nullify the transaction) when they get the old one back. Well, that's what the tech rep described for the process. However, I'm not saying that HP printers are better. In fact, I'll probably go back to a Canon printer on my next purchase. Your printer costs $150. No idea what shipping will cost but it's probably a quarter of that so probably a good choice to ship it back instead of buy a new printer. If it were a $50 printer, it wouldn't be worth the cost to ship it back. While cheap printers come with a warranty, it is a waste of money to exercise the warranty. Only because HP said they would pay shipping both ways would I even consider using their warranty. I suspect I'd just trash the cheap printer and get another one. Sorry about the typo in the word "warranty." The brain outruns the fingers occasionally , and Agent 1.93 doesn't spell check the subject line. Fingers don't always do what you tell them. Eyes often see what you expect to see. |
#15
|
|||
|
|||
How can you post to newsgroups not on your NNTP server? ( Epson tech support and wawrranty
On Thu, 13 Jul 2017 12:04:26 -0500, VanguardLH wrote:
Char Jackson wrote: In my experience, posting to a group that isn't carried by my posting server _always_ results in that post showing up on servers where that group is carried. Maybe I've been lucky, but I'm thinking that's the way it's supposed to work, at least among the major NSPs. E-S might have a different peering arrangement. I was trying to explain to you how peering works, since you seemed to be confused. The last thing I expected was a tutorial in response. I'm going to be snipping a lot because it's redundant and well known. The OP used EasyNews (a 2nd tier provider using Giganews) Easynews and Giganews are competitors. Easynews is part of the Highwinds Group. Both EN and GN are considered 1st tier providers. Sending to a list of Newsgroups where some are not on your server means you are being sloppy. I respectfully disagree. You might be sloppy, or you might be intending to post to a group that your posting provider doesn't carry. In my case, when I do it it's intentional. Your choice is to use a Newsgroups header that points at non-existing newsgroups on the NNTP server that you use. Go ahead, your choice. I suspect that is more due to your choice to (not bother | be lazy about) reviewing the Newsgroups header before you submit. See above. When I do it, it's intentional. My choice is to reply only to those newsgroups that my server does carry. That's inconsistent with your previous rants where you've talked about 'yanking' (your word) a conversation away from one or more groups. Removing a group, even if you add a note to the remaining groups, doesn't inform the folks in the group that you've removed. I consider that to be rude. What is someone in the Win7 newsgroup talks about Firefox and included the mozilla.support.firefox newsgroup? That's not on your NNTP server. Right, because it's not a Usenet newsgroup. About the only thing it has in common with Usenet is that it uses the NNTP protocol. -- Char Jackson |
Thread Tools | |
Display Modes | Rate This Thread |
|
|