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#16
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UPDATE - Logon impossible : no keyboard reaction
Carpe Diem schreef op 20/02/2015 om 17:45:
..... no keyboard reaction! An external usb keyboard was then connected : same result. So even the password cannot be entered. My friend gave the laptop to me to try ANYTHING. (1) ext. keyb. doesn't work, not on usb-2, not on usb-3. (2) ext. mouse (wireless) works, but NOT the mousepad (3) F11 gives a boot menu, but CD/DVD drive is not in the list!! A bootable usb stick IS in the list, but is not accepted (except an "Acronis True Image 2014" bootstick. But a stick with an official Win7 does NOT work... I think the option SaveBoot (?) is enabled in the UEFI/BIOS (4) manual says : F1 is to enter BIOS, but that worked 1 time, and now it doesn't anymore... (5) another F-key (forgot which one) gives an "auto repair" option. But after restart : no keyboard... (6) F8, Shift-F8, "5 ways to boot into safe mode" : nothing works HOW CAN I RE-ENTER THAT UEFI/BIOS to disable SafeBoot, so MAYBE the system can boot from a bootable cd/dvd ???? Laptop is an MSI CR70 with Win 8 (not 8.1). |
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#17
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CORRECTION !!! - Logon impossible : no keyboard reaction
I mentioned that Linux did not start.
I found ONE dvd however that does start : Linux Mint 16. I can see all the partitions on the harddisk, but cannot access them. I get a message "Unable to mount location", with this text : Error mounting /dev/sda6 at /media/mint/Data: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmas k=0077,fmask=0177" "/dev/sda6" "/media/mint/Data"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0). Metadata kept in Windows cache, refused to mount. Failed to mount '/dev/sda6': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option. However I did shutdown Windows fully. 1) HOW can I, in Linux, mount the volume read-only with the 'ro' option??? 2) If I remove the harddisk and connect it to another PC (with Win7) as a second disk, will that harddisk be readable in Win7?? |
#18
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CORRECTION - Logon impossible : no keyboard reaction
I have several Linux Live CD's/DVD's but the machine does'n boot from these. Finaly, I found one Live CD that was able tot start : Linux Mint 16 !! However, I can see all the partitions on the harddisk, but cannot access them. I get a message "Unable to mount location", with this text : Error mounting /dev/sda6 at /media/mint/Data: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmas k=0077,fmask=0177" "/dev/sda6" "/media/mint/Data"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0). Metadata kept in Windows cache, refused to mount. Failed to mount '/dev/sda6': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option. But I did shutdown Windows fully ! 1) HOW can I, in Linux, mount the volume read-only with the 'ro' option??? 2) If I remove the harddisk and connect it to another PC (with Win7) as a second disk, will that harddisk be readable in Win7?? |
#19
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FOUND KEY !!! - Logon impossible : no keyboard reaction
.......
4- type: ls /sys/firmware/acpi/tables It will shows you if you have a MSDM table The MSDM table holds the Windows 8/8.1 OEM license key 5- then type: sudo hd /sys/firmware/acpi/tables/MSDM The license will shows up on the right of the output. I FOUND THE KEY !!! Thank you very much !!! You can Torrent an MSDN subscription DVD. No idea how to do that. Any help?? |
#20
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Logon impossible : no keyboard reaction
Carpe Diem wrote:
I didn't see you mention anything about the mouse, is that working? Yes, the mouse works fine... on usb-2 and usb-3 Alright. You're in there dude :-) You can use the on-screen keyboard. 1) When the initial Win8 splash screen shows up, click the mouse once. Any kind of HID event, should take you to the login screen. 2) Look in the lower left corner, for the "disabled people" icon. Click with the mouse, and look for the virtual keyboard option. 3) Now, using mouse clicks, enter the password via virtual keyboard. OK, now you're in the Win8 desktop. If you swipe the mouse down the right side, you can do Settings : Personalization : Ease of Access Center : Start OnScreen Keyboard (similar to how you logged in) Now, when you click the Start button, that virtual keyboard should follow you around. Type in "devmgmt.msc" and start Device Manager to see what broke. Or, type in "Control Panel" so you can eventually track down "System Restore" or whatever you need to rectify the problem. HTH, Paul |
#21
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CORRECTION !!! - Logon impossible : no keyboard reaction
Carpe Diem wrote:
I mentioned that Linux did not start. I found ONE dvd however that does start : Linux Mint 16. I can see all the partitions on the harddisk, but cannot access them. I get a message "Unable to mount location", with this text : Error mounting /dev/sda6 at /media/mint/Data: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmas k=0077,fmask=0177" "/dev/sda6" "/media/mint/Data"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0). Metadata kept in Windows cache, refused to mount. Failed to mount '/dev/sda6': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option. However I did shutdown Windows fully. 1) HOW can I, in Linux, mount the volume read-only with the 'ro' option??? 2) If I remove the harddisk and connect it to another PC (with Win7) as a second disk, will that harddisk be readable in Win7?? If your mouse works in Windows 8, you can drive that PC with nothing more than the mouse. See my other post. ******* To stop the problem you see with Linux, you need to prevent Fast Boot. Windows 8 has two flavors of hibernation. Traditional hibernation saves the entire session. The new flavor of hibernation, saves just the kernel image and the session is lost. On the next boot, the driver files don't load one at a time. The kernel is just loaded up in one shot, from the kernel hibernation file. But this hibernation state, would also prevent Linux from mounting C:. The C: can be mounted "ro" instead of "rw", but that's not going to help you a whole lot. I only ran into this recently, so found out the hard way :-) From an elevated command prompt, try... powercfg -h off There are probably other ways to do that. That should pretty well guarantee that Linux can mount C: . But you won't be doing that, until you make a bit more progress on "rescuing" Windows. ******* If your keyboard is broken and your mouse is working, what the hell is going on ? That's not the failure scenario I was expecting. You should be able to plug in a generic low tech USB keyboard (wired one) and get that pig working again. That is, if you can make the mouse work, you can plug in as many keyboards as you want, until one of them starts working. Windows will tolerate the presence of multiple mice and multiple keyboards. All the inputs are ORed together. Paul |
#22
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Logon impossible : no keyboard reaction
1) When the initial Win8 splash screen shows up,
click the mouse once. Any kind of HID event, should take you to the login screen. 2) Look in the lower left corner, for the "disabled people" icon. Click with the mouse, and look for the virtual keyboard option. Sorry, doesn't work : I can click on the option "virtual keyboard", but nothing happens, and after about half a minute the splash screen comes back... |
#23
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CORRECTION !!! - Logon impossible : no keyboard reaction
If your mouse works in Windows 8, you can drive
that PC with nothing more than the mouse. See my other post. Sorry, doesn't work : I can click on the option "virtual keyboard", but nothing happens, and after about half a minute the splash screen comes back... To stop the problem you see with Linux, you need to prevent Fast Boot. That's the biggest problem, I think : I cannot access the BIOS/UEFI... .... If your keyboard is broken and your mouse is working, what the hell is going on ? The keyboard is not broken : it works fine in Linux Mint 16 !! That's not the failure scenario I was expecting. You should be able to plug in a generic low tech USB keyboard (wired one) and get that pig working again. No, I tried it with 2 keyboards, in a usb-2 as well as a usb-3 connection. I even cannot install Windows 7 to replace Windows 8 : the installation dvd does not boot... |
#24
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Logon impossible : no keyboard reaction
Carpe Diem wrote:
A friend has a laptop with Windows 8 (NOT 8.1), dutch language. After problems with Windows he did a system restore which lasted more than 90 minutes! After the restart it is impossible to logon : no keyboard reaction! An external usb keyboard was then connected : same result. So even the password cannot be entered. However, the keyboard is reacting on using function keys to enter the BIOS (UEFI). So I do not think that it's a hardware problem. What could be the cause? And can this be repaired?? He doesn't have a repair disk or an installation DVD. Is it possible to download such a disk? Thank you for some help!! OEM or Retail version of Windows 8 System Restore or System Refresh or System Reset ? What were the problems with Windows ? - Virus, Malware....be specific -- ....winston msft mvp consumer apps |
#25
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Logon impossible : no keyboard reaction
OEM or Retail version of Windows 8
OEM System Restore or System Refresh or System Reset ? System restore What were the problems with Windows ? - Virus, Malware....be specific Win 8 was extremely slow and each startup started with the same updates, over and over again. There was 1 restore point (14 days old). We tried to go to that restore point. This seemed to work but it lasted more than 90 minutes!!! When the laptop started up the first time after that system restore, we were not able to enter the password in the login screen. And that was the start of all "misery"... |
#26
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Logon impossible : no keyboard reaction
On Fri, 20 Feb 2015 14:24:57 -0500, Paul wrote:
Carpe Diem wrote: A friend has a laptop with Windows 8 (NOT 8.1), dutch language. After problems with Windows he did a system restore which lasted more than 90 minutes! After the restart it is impossible to logon : no keyboard reaction! An external usb keyboard was then connected : same result. So even the password cannot be entered. However, the keyboard is reacting on using function keys to enter the BIOS (UEFI). So I do not think that it's a hardware problem. What could be the cause? And can this be repaired?? He doesn't have a repair disk or an installation DVD. Is it possible to download such a disk? Thank you for some help!! To extract the OEM license key (since those machines don't come with a COA sticker...) "Extract license key from win8 OEM machine. 1- Download and create a Linux Live CD, Linux Mint or Ubuntu for example 2- launch it 3- open the console called Terminal 4- type: ls /sys/firmware/acpi/tables [etc] Here's another idea- 1- Download and create a Linux Live CD, Linux Mint or Ubuntu for example 2- launch it 3- Install it 4- Forget about licence keys forever Rod. |
#27
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Logon impossible : no keyboard reaction
Here's another idea-
1- Download and create a Linux Live CD, Linux Mint or Ubuntu for example 2- launch it 3- Install it 4- Forget about licence keys forever Rod. Well, since the live dvd Linux Mint 16 works, that idea already occured to me. But, it's not MY laptop ! BTW : my own laptop has a dual-boot with Win 7 and Linux Mint 16... |
#28
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CORRECTION !!! - Logon impossible : no keyboard reaction
Carpe Diem wrote:
If your mouse works in Windows 8, you can drive that PC with nothing more than the mouse. See my other post. Sorry, doesn't work : I can click on the option "virtual keyboard", but nothing happens, and after about half a minute the splash screen comes back... To stop the problem you see with Linux, you need to prevent Fast Boot. That's the biggest problem, I think : I cannot access the BIOS/UEFI... .... If your keyboard is broken and your mouse is working, what the hell is going on ? The keyboard is not broken : it works fine in Linux Mint 16 !! That's not the failure scenario I was expecting. You should be able to plug in a generic low tech USB keyboard (wired one) and get that pig working again. No, I tried it with 2 keyboards, in a usb-2 as well as a usb-3 connection. I even cannot install Windows 7 to replace Windows 8 : the installation dvd does not boot... If the virtual keyboard won't run, that almost sounds like no .exe will run either. Like something is seriously disturbed in the ability of programs to run. The virtual keyboard, by the way, is "osk.exe" if you're looking for it. I consider it pretty damn weird, that both the keyboard (and not the mouse), and then osk.exe has "gone missing" or died. If this is malware, I guess it just wants compute cycles or something... Best advice if still interested in grabbing something from that thing, is mount the partition "ro" in Linux for a look. I doubt there is any particular thing that will be easy to look at for debugging purposes. There are a lot of files on there. On my lightly used Win8.1 machine, there are 110,000 files (I have a file list). It would be pretty hard to spot trouble, with that many files. Now, it would be interesting, to see if an offline scanner (like a Kaspersky or BitDefender CD) could scan for malware. Since Linux won't mount C: right now, and there is no way to change the hibernation setting to "free up" C:, I wonder if an AV scanner can work in such a situation ? The Kaspersky one, likes to use the Windows pagefile as swap, so that means that at least one partition is set to read/write to allow that to happen. So it cannot afford to mount "ro". ******* Have you managed to get the installer DVD for Windows 7 to boot ? The idea would be to run recovery console from the Win7 DVD. System Restore can be run from recovery console. But, it has one large caveat. Once you start a restore operation (such as restoring to the current date, before you went backwards and broke the system), an operation from recovery console cannot be undone as far as I know. SR only supports Undo if done from full Windows (because it likely needs to make a restore point, before running the old one). The name of the executable, the thing you type into command prompt (recovery console) is rstrui.exe You would need to make a "dd" image of the hard drive from Linux, so that you could return the disk to the state before you attempt something from rstrui.exe. When you boot the Recovery Console, you're running from "drive X:" made from recovery CD content. To do an SFC /scannow from there, you'd type something like this. You would need to figure out what the current drive letter for C: is. It might actually be C: . But the format of this command, allows checking an offline Windows partition. Just pick the right drive letter. sfc /scannow /offbootdir=d:\ /offwindir=d:\windows http://www.winhelponline.com/blog/ru...ndows-7-vista/ But at this point, I'm having trouble imagining even where to begin. It smells like malware, to have done such a good job of sewing up this computer! Ordinary finger problems don't pull **** like this! Paul |
#29
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CORRECTION - Logon impossible : no keyboard reaction
On 02/20/2015 11:39 PM, Carpe Diem wrote:
I have several Linux Live CD's/DVD's but the machine does'n boot from these. Finaly, I found one Live CD that was able tot start : Linux Mint 16 !! However, I can see all the partitions on the harddisk, but cannot access them. I get a message "Unable to mount location", with this text : Error mounting /dev/sda6 at /media/mint/Data: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmas k=0077,fmask=0177" "/dev/sda6" "/media/mint/Data"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0). Metadata kept in Windows cache, refused to mount. Failed to mount '/dev/sda6': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option. But I did shutdown Windows fully ! 1) HOW can I, in Linux, mount the volume read-only with the 'ro' option??? 2) If I remove the harddisk and connect it to another PC (with Win7) as a second disk, will that harddisk be readable in Win7?? That is a start , What you can do is boot up with a rescue cd that has Windows CHKDSK then run chkdsk /f on the drive |
#30
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CORRECTION !!! - Logon impossible : no keyboard reaction
Carpe Diem wrote:
If your mouse works in Windows 8, you can drive that PC with nothing more than the mouse. See my other post. Sorry, doesn't work : I can click on the option "virtual keyboard", but nothing happens, and after about half a minute the splash screen comes back... To stop the problem you see with Linux, you need to prevent Fast Boot. That's the biggest problem, I think : I cannot access the BIOS/UEFI... .... If your keyboard is broken and your mouse is working, what the hell is going on ? The keyboard is not broken : it works fine in Linux Mint 16 !! That's not the failure scenario I was expecting. You should be able to plug in a generic low tech USB keyboard (wired one) and get that pig working again. No, I tried it with 2 keyboards, in a usb-2 as well as a usb-3 connection. I even cannot install Windows 7 to replace Windows 8 : the installation dvd does not boot... If it can boot Linux then it should be able to boot a Windows8 DVD; either an installation disk or a System Repair one. Both of those can be used to repair broken boot systems. As well as that it should boot a Backup and Restore utility like Macrium Reflect or Paragon. Does he have a System Image or a utility image saved on any media? The Linux boot is good news, given that doing that involves using hardware and software that seems to be working still. Ed |
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