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Problem after installing SP2
I recently have been having a problem that is really driving me crazy. I
have recently updated XP pro to SP2. I am having a problem now right-clicking files anywhere on my system. Windows will hang and give me an error about "Dr. Watson postmortem has caused an error and needs to close". After waiting a minute or two explorer.exe will close and open again and I receive an event id 1002 saying "The shell stopped unexpectedly and Explorer.exe was restarted." What makes this even weirder is that I can right click on shortcuts and other desktop icons with no problem, its just when I right click files no matter where they are either on the desktop or somewhere on the harddrive. I have uninstalled SP2 and tried to see if the problem went away and yes it did. I then reinstalled SP2 again and the problem is back! Any ideas? Thank you |
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#2
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1. Uninstall SP2 via Add/Remove Programs and reboot.
2. Run a thorough check for hijackware, including posting your HijackThis log to an appropriate forum. Check for Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/Darnit.htm http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine.blogspot.com/ When all else fails, HijackThis (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware. **Post your HijackThis log to http://forums.spywareinfo.com/, http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30 or other appropriate forum for expert analysis, not here.** 3. Do not install SP2 until an expert gives your HijackThis log a clean bill of health. Also see: What to Know Before Downloading/Installing SP2 http://www.microsoft.com/windowsxp/s...hattoknow.mspx Installing SP2 Step-by-Step http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto Troubleshooting Your Installation http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot WinXP SP2 FAQ: What to do after installing SP2 http://support.microsoft.com/default...xpsp2installed Service Pack (any) Installation Checklist (MVP Jupiter Jones) http://www3.telus.net/dandemar/spackins.htm WinXP SP2-specific Page (MVP Jupiter Jones) http://www3.telus.net/dandemar/xpsp2.htm The hard disk space requirements for Windows XP Service Pack 2 http://support.microsoft.com/default.aspx?kbid=837783 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP Joel Head wrote: I recently have been having a problem that is really driving me crazy. I have recently updated XP pro to SP2. I am having a problem now right-clicking files anywhere on my system. Windows will hang and give me an error about "Dr. Watson postmortem has caused an error and needs to close". After waiting a minute or two explorer.exe will close and open again and I receive an event id 1002 saying "The shell stopped unexpectedly and Explorer.exe was restarted." What makes this even weirder is that I can right click on shortcuts and other desktop icons with no problem, its just when I right click files no matter where they are either on the desktop or somewhere on the harddrive. I have uninstalled SP2 and tried to see if the problem went away and yes it did. I then reinstalled SP2 again and the problem is back! Any ideas? Thank you |
#3
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Joel Head wrote:
I recently have been having a problem that is really driving me crazy. I have recently updated XP pro to SP2. I am having a problem now right-clicking files anywhere on my system. Windows will hang and give me an error about "Dr. Watson postmortem has caused an error and needs to close". After waiting a minute or two explorer.exe will close and open again and I receive an event id 1002 saying "The shell stopped unexpectedly and Explorer.exe was restarted." What makes this even weirder is that I can right click on shortcuts and other desktop icons with no problem, its just when I right click files no matter where they are either on the desktop or somewhere on the harddrive. I have uninstalled SP2 and tried to see if the problem went away and yes it did. I then reinstalled SP2 again and the problem is back! Any ideas? Thank you In addition to PA Bear's advice this problem can be caused for certain context menu handlers. See these links: http://www.winxptutor.com/sp2/divxcrash.htm "Right-click is slow or weird behavior caused by context menu handlers" http://windowsxp.mvps.org/slowrightclick.htm -- Rock MS MVP Windows - Shell/User |
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