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Brother MFC-420CN Printer Prevents Computer From Booting Up
When I installed the new printer everything went well until I hit Restart to
fiinish the process. My HP Compaq Presario with Windows XP Home Edition SP2 froze at the initial screen. When I disconnected the USB Cable to the printer, everything booted up fine and after booting reconnecting the cable allows normal use of the printer w/o any problem. However, anytime I turn the computer ON or hit Restart to boot up with the printer connected, nothing happens, just total freeze-up. Brother said this was the first report of this problem and that it was Microsoft's fault. Microsoft said there's no hotfix and this is the first report of the problem, and that Brother should forewarn potential customers before they buy and accept a product return/replacement. I bought the printer via mail-order. Please advise. Thanks, Dan |
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