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#31
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Error Code 81000314
hi Jonathan
i think that i recive a email from the msn live support and he resolve the problem u can send me your email and i will forwared the email to u "JAS" wrote: I have tried to sign into Messenger unsuccessfully all morning, keep getting the following error message: "Signing into windows live messenger failed because the service is temporaily unavailable. Please try again later, error code : 81000314" Anyone else experiencing similiar problems or know if this is a wider issue? |
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#32
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Error Code 81000314
Hi Mohamed,
Thank you for contacting Windows Live Messenger Technical Support. My name is Jon, and I will be glad to assist you with your concern. Based on the information I received, I understand that you could not sign in to Windows Live Messenger and you are are receiving the error code 81000314. You tried to test the status of Windows Live Messenger and it does not have any problems. You even tried to reinstall Windows Live Messenger but it did not resolve your issue. You tried to connect to other computers and you actually could and there was no problems with it. Please accept my apology for whatever inconvenience this caused you. Rest assured that I will do my best to help resolve your concern. You are experiencing this issue because your Windows Live Messenger cache has been corrupted or your Windows Live Messenger service is temporarily experiencing difficulties. The following instructions are lengthy but helpful and it is important that you follow them carefully in the order shown to ensure the problem is resolved. To give you a brief overview on what you will do, here is a summary of steps you will be performing: - Verify the status of the Windows Live Messenger service. - Clear the Windows Live Messenger cache. - If the issue persists, send us a connection log file. I know how this can be quite confusing but I would appreciate your patience in accomplishing each step. Try the following solutions in the order that they are listed: 1. The Windows Live Messenger service may be experiencing temporary connectivity issues. To verify the status of the Windows Live Messenger service, visit http://messenger.msn.com/Status.aspx. 2. Try to sign in again later. 3. If the issue persists, follow these steps to clear the Windows Live Messenger cache: a. If Windows Live Messenger is running, right-click the Messenger icon in the notification area at the far right of the taskbar, and then click "Exit." b. Open a Command Prompt window: - On Microsoft Windows 2003, Windows XP, or Windows 2000, click "Start," click "Run," type "cmd," and then click "OK." - On Windows 98 or Windows Millennium Edition, click "Start," click "Run," type "command," and then click "OK." c. At the command prompt, type "CD\", and then press ENTER. d. At the command prompt, type the following command, and then press ENTER: CD %appdata%\microsoft e. At the command prompt, type the following command, and then press ENTER: CD "MSN MESSENGER" f. At the command prompt, type the following command, and then press ENTER: DEL /s ListCache.dat Note: This command deletes all the ListCache.dat files in all subfolders. You may see a list of the files that are being deleted. g. At the command prompt, type "exit", and then press ENTER. h. Restart Messenger. 4. If the issue persists, send us a connection log file. A. Install the latest version of Windows Live Messenger: i. Go to http://get.live.com/messenger/overview ii. Click on the "Get it free" or “Download Now” button and step through the wizard to install Windows Live Messenger. B. To generate connectivity logs for Windows Live Messenger, follow these steps: i. Right-click the Windows Live Messenger icon in the notification area at the far right of the taskbar, and then click "Exit." ii. Delete the already existing connection log file. a. Start Windows Live Messenger, but do not sign in. b. On the Windows Live Messenger "File" menu, click "Open Received Files." c. In the My Received Files folder, locate and select the MsnMsgr.txt file, and then press DELETE. iii. Make sure that Connection Logging is enabled: a. Start Messenger, but do not sign in. b. On the "Tools" menu, click "Options." c. In the "Options" dialog box, click "Connection," and then click "Advanced Settings." d. Under "Connection Logging," make sure that the "Save a log of my server connections to help troubleshoot connection problems" check box is selected. e. Close the "Options" dialog box. iv. Sign in to Windows Live Messenger again: click "Sign In." The new connectivity log file (MSNMsgr.txt) is automatically generated in the My Received Files folder that is described in step 4.b.ii.c. C. To send the MsnMsgr.txt log file to Windows Live Messenger support, send a reply back to the support incident response, and attach the log file to the e-mail. I hope these steps help you resolve your concern with Windows Live Messenger. If these steps still did not resolve your issue, do not hesitate to send a reply back to this e-mail and we would be happy to figure out and resolve your issue further because you are a valuable customer to us. If you need further assistance with Windows Live Messenger, you may contact us at http://support.live.com or visit http://ideas.live.com/programpage.as...0-c6313f7ebb73 for additional information, self-help instructions and to know more about the features of Windows Live Messenger. Thank you for contacting Windows Live Messenger and have a nice day. Sincerely, Jon Windows Live Messenger Technical Support --- Original Message --- From: Sent: Tuesday, June 27, 2006 12:58:14 PM UTC To: MSSGR.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM Subject: Windows Live Messenger:I need something fixed:Instant Messagesther Service: Windows Live Messenger What type of problem do you have? I need something fixed Instant Messages other Full Name: mohamed aleskandrany What e-mail address would you like a response sent to? Primary e-mail address/member ID associated with the account you are inquiring about: Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue. have tried to sign into Messenger unsuccessfully all morning and i recive this error " Signing to msn messanger failed because the service is temporaily unavailable. Please try again later. 81000314 and i test the status of the service and the status is good and i try to connect to msn web messanger and it connected successfully i try to uninstall and install the msn and the problem is still amd i try to connect from another pc and it connect successfully i want to know how i resolve this problem Frequency of the issue: Always present Where are you trying to connect from? Work If you have a firewall, which one? None Type of Internet connection: DSL Which operating system are you using?Windows 2000: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1) Which browser are you using: IE6 Location: en-us - English (United States) Type of Support: E-mail Support "Jonathan Kay [MVP]" wrote: Hi, Well the login process is different -- just like if you use Windows Messenger (not Live) it uses a completely different version of the protocol which might allow you to sign in. If one allows you to sign in but another doesn't it's either inconsistent or a problem with the process involved with signing in with a specific version of the client. Either way, I hope to have more details within the hour. -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- wrote in message oups.com... Right now I can't access from MSN Messenger 7.5. I get the 81000314 message like everyone else. I have read the thread so it does look like a server issue. For some reason though, Web Messenger works. http://webmessenger.msn.com/default.aspx?R=1 Jonathan, any idea why the regular client does not work, but the web browser client works fine? JBM |
#33
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Error Code 81000314
I was having the same problem for the past 24 hours
Time is now 03:00 UTC - 28Jun06 and the problem has fixed itself B1 "Mohamed" wrote: hi Jonathan i think that i recive a email from the msn live support and he resolve the problem u can send me your email and i will forwared the email to u "JAS" wrote: I have tried to sign into Messenger unsuccessfully all morning, keep getting the following error message: "Signing into windows live messenger failed because the service is temporaily unavailable. Please try again later, error code : 81000314" Anyone else experiencing similiar problems or know if this is a wider issue? |
#34
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Error Code 81000314
Hi. It's Thursday June 29th, 5:33 pm EST and I'm still experiencing the same
problem. Only once for a few minutes did it work, then it signed off by itself, and have not been able to sign on again. Any one else still having this problem? Any ideas as to when this will be resolved. Thank you. "Jonathan Kay [MVP]" wrote: Hi, Well the login process is different -- just like if you use Windows Messenger (not Live) it uses a completely different version of the protocol which might allow you to sign in. If one allows you to sign in but another doesn't it's either inconsistent or a problem with the process involved with signing in with a specific version of the client. Either way, I hope to have more details within the hour. -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- wrote in message oups.com... Right now I can't access from MSN Messenger 7.5. I get the 81000314 message like everyone else. I have read the thread so it does look like a server issue. For some reason though, Web Messenger works. http://webmessenger.msn.com/default.aspx?R=1 Jonathan, any idea why the regular client does not work, but the web browser client works fine? JBM |
#35
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Error Code 81000314
Same deal. Can't connect via any windows messenger/msn
messenger/Windows Live. June 30th. Been going all day for me. Ran all the steps, all the systems seems to be up. Crazy. |
#36
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Error Code 81000314
Windows Live Messenger isn't working for me either. I tried using
webmessenger, and it won't sign me in. I've been using the same email addy for years. Been happening since 3:30 pm (June 30th)...it's now 10:15pm (June 30th). What's the deal? |
#37
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Error Code 81000314
Hi everybody!
I've been unable to connect to the Messenger service since last night. I've tried to connect on 5 different computers, on different networks, with different MSN methods: MSN messenger, meebo.com, web messenger, trillian, etc. None of them will connect. I've even tried changing my password. I keep getting an error like "messenger service is currently unavailable error: 81000314. Please try again later "retry") I am in Ottawa Canada. |
#38
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Error Code 81000314
Hi,
Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As such, there's nothing you can do about the problem except try again later. -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- "Puhutes" wrote in message ... Hi everybody! I've been unable to connect to the Messenger service since last night. I've tried to connect on 5 different computers, on different networks, with different MSN methods: MSN messenger, meebo.com, web messenger, trillian, etc. None of them will connect. I've even tried changing my password. I keep getting an error like "messenger service is currently unavailable error: 81000314. Please try again later "retry") I am in Ottawa Canada. |
#39
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Error Code 81000314
It's been 2 days for me now, But yet my wife has no problem signing in her
account. I did a disk scan check and i couldn't quite read it but i had bad clusters with my acount name in it. after it was done checking and fixing I tried to sign in again, but still no. Why would it allow others on the same pc but not mine?? I have no problem signing into my email though, just MSN. "Jonathan Kay [MVP]" wrote: Hi, Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As such, there's nothing you can do about the problem except try again later. -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- "Puhutes" wrote in message ... Hi everybody! I've been unable to connect to the Messenger service since last night. I've tried to connect on 5 different computers, on different networks, with different MSN methods: MSN messenger, meebo.com, web messenger, trillian, etc. None of them will connect. I've even tried changing my password. I keep getting an error like "messenger service is currently unavailable error: 81000314. Please try again later "retry") I am in Ottawa Canada. |
#40
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Error Code 81000314
Yup. It seems to only affect my username too. Thanks for the explanation Microsoft guy. |
#41
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Error Code 81000314
Same problem experienced in Taipei. Some of my friends are not affected, but
only me. I guess this is because I registered the hotmail account in the very early day (about 9 years ago). Very annoying situation. |
#42
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Error Code 81000314
Hello,
I have been experiencing this error code for a couple of days now and still cant log on to Live Messenger on my Laptop. However, logging on to LiveMessenger on my home PC and @hotmail.com or using another account for live messenger on my laptop is "ok". Please kindly advise if there is anything I can do to solve this problem on my laptop. Thanks! "Jonathan Kay [MVP]" wrote: Hi, Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As such, there's nothing you can do about the problem except try again later. -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- "Puhutes" wrote in message ... Hi everybody! I've been unable to connect to the Messenger service since last night. I've tried to connect on 5 different computers, on different networks, with different MSN methods: MSN messenger, meebo.com, web messenger, trillian, etc. None of them will connect. I've even tried changing my password. I keep getting an error like "messenger service is currently unavailable error: 81000314. Please try again later "retry") I am in Ottawa Canada. |
#43
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Error Code 81000314
Hi.....I have the same problem...actually it's really annoying....i've been
trying to connect all day but there is no way to do it. I'm from Chile.....do you know how long will it take to fix this? or maybe we would have to create a new account to sign in succesfully.....i hope not! Let me know if you have some idea..... thanks "Poon-Pete" wrote: Hello, I have been experiencing this error code for a couple of days now and still cant log on to Live Messenger on my Laptop. However, logging on to LiveMessenger on my home PC and @hotmail.com or using another account for live messenger on my laptop is "ok". Please kindly advise if there is anything I can do to solve this problem on my laptop. Thanks! "Jonathan Kay [MVP]" wrote: Hi, Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As such, there's nothing you can do about the problem except try again later. -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- "Puhutes" wrote in message ... Hi everybody! I've been unable to connect to the Messenger service since last night. I've tried to connect on 5 different computers, on different networks, with different MSN methods: MSN messenger, meebo.com, web messenger, trillian, etc. None of them will connect. I've even tried changing my password. I keep getting an error like "messenger service is currently unavailable error: 81000314. Please try again later "retry") I am in Ottawa Canada. |
#44
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Error Code 81000314
I can't sign in msn messenger and webmessenger as well by using the
account which i used to use.. but i can sign in by using another account... I am from malaysia.. when can this problem be solved? tuti wrote: Hi.....I have the same problem...actually it's really annoying....i've been trying to connect all day but there is no way to do it. I'm from Chile.....do you know how long will it take to fix this? or maybe we would have to create a new account to sign in succesfully.....i hope not! Let me know if you have some idea..... thanks "Poon-Pete" wrote: Hello, I have been experiencing this error code for a couple of days now and still cant log on to Live Messenger on my Laptop. However, logging on to LiveMessenger on my home PC and @hotmail.com or using another account for live messenger on my laptop is "ok". Please kindly advise if there is anything I can do to solve this problem on my laptop. Thanks! "Jonathan Kay [MVP]" wrote: Hi, Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As such, there's nothing you can do about the problem except try again later. -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- "Puhutes" wrote in message ... Hi everybody! I've been unable to connect to the Messenger service since last night. I've tried to connect on 5 different computers, on different networks, with different MSN methods: MSN messenger, meebo.com, web messenger, trillian, etc. None of them will connect. I've even tried changing my password. I keep getting an error like "messenger service is currently unavailable error: 81000314. Please try again later "retry") I am in Ottawa Canada. |
#45
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Error Code 81000314
Greetings,
Are you sure you're getting that error code on your laptop? -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- "Poon-Pete" wrote in message ... Hello, I have been experiencing this error code for a couple of days now and still cant log on to Live Messenger on my Laptop. However, logging on to LiveMessenger on my home PC and @hotmail.com or using another account for live messenger on my laptop is "ok". Please kindly advise if there is anything I can do to solve this problem on my laptop. Thanks! "Jonathan Kay [MVP]" wrote: Hi, Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As such, there's nothing you can do about the problem except try again later. -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- "Puhutes" wrote in message ... Hi everybody! I've been unable to connect to the Messenger service since last night. I've tried to connect on 5 different computers, on different networks, with different MSN methods: MSN messenger, meebo.com, web messenger, trillian, etc. None of them will connect. I've even tried changing my password. I keep getting an error like "messenger service is currently unavailable error: 81000314. Please try again later "retry") I am in Ottawa Canada. |
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