If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
XP SP3 getting updates hangs?
Morning,
I'm on a XP Professional SP3 box where I do Start-Run-wupdmgrENTER, Internet Explorer 8.0.6001.18702 starts and hangs. I do not get the further screen where it checks with Microsoft if the box is running a real version of windows and is authorized to received updates. I do not get to the screen with the Express or Custom buttons. IE just hangs. What's going on and how do I fix this? TIA Mike |
Ads |
#2
|
|||
|
|||
XP SP3 getting updates hangs?
Mike wrote:
I'm on a XP Professional SP3 box where I do Start-Run-wupdmgrENTER, Internet Explorer 8.0.6001.18702 starts and hangs. I do not get the further screen where it checks with Microsoft if the box is running a real version of windows and is authorized to received updates. I do not get to the screen with the Express or Custom buttons. IE just hangs. What's going on and how do I fix this? Not only reposting - but multi-posting too? Same answer... Cleanup that machine... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time (** Ignore the last step - you said you *have* SP3 already...) Reboot and ... Download/install this: http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) Download, install, run, update and perform a full scan (separately) with the following two applications (freeware versions are the ones to use for this): SuperAntiSpyware http://www.superantispyware.com/ MalwareBytes http://www.malwarebytes.com/ After performing a full scan with one and then the other and removing whatever they both find completely, you may uninstall these products, if you wish. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx Reboot. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...displaylang=en Reboot. and... Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot. Then follow the instructions he How do I reset Windows Update components? http://support.microsoft.com/kb/971058 Reboot. CHKDSK How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot Defragment How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Ensure your hardware drivers are up to date (from the hardware manufacturer's respective web pages.) Never get hardware drivers for hardware that was not created/sold by Microsoft from Microsoft. Reboot... Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#3
|
|||
|
|||
XP SP3 getting updates hangs?
Mike wrote:
I'm on a XP Professional SP3 box where I do Start-Run-wupdmgrENTER, Internet Explorer 8.0.6001.18702 starts and hangs. I do not get the further screen where it checks with Microsoft if the box is running a real version of windows and is authorized to received updates. I do not get to the screen with the Express or Custom buttons. IE just hangs. What's going on and how do I fix this? Not only reposting - but multi-posting too? Same answer... Cleanup that machine... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time (** Ignore the last step - you said you *have* SP3 already...) Reboot and ... Download/install this: http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) Download, install, run, update and perform a full scan (separately) with the following two applications (freeware versions are the ones to use for this): SuperAntiSpyware http://www.superantispyware.com/ MalwareBytes http://www.malwarebytes.com/ After performing a full scan with one and then the other and removing whatever they both find completely, you may uninstall these products, if you wish. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx Reboot. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...displaylang=en Reboot. and... Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot. Then follow the instructions he How do I reset Windows Update components? http://support.microsoft.com/kb/971058 Reboot. CHKDSK How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot Defragment How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Ensure your hardware drivers are up to date (from the hardware manufacturer's respective web pages.) Never get hardware drivers for hardware that was not created/sold by Microsoft from Microsoft. Reboot... Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
Thread Tools | |
Display Modes | |
|
|