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Blue screen crashes
hi all,
my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
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#2
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Blue screen crashes
Dominic
Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
#3
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Blue screen crashes
Hi Gerry,
Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
#4
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Blue screen crashes
Dominic
Something like this: Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0) VETEFILE.SYS Address B84B23E9 Datestamp 468DE154 Examining dump files is a skilled art that few posting here are able to undertake. Given your question I doubt you will be able to deduce their meaning. I suggest you also post copies of Reports from Event Viewer. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Hi Gerry, Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
#5
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Blue screen crashes
Gerry,
The last line of the minidump says "Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )" Event Viewer Date 12/18/07 Event Save Dump Time 5:05:31 event id 1001 The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does any of that help?? dominic "Gerry" wrote: Dominic Something like this: Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0) VETEFILE.SYS Address B84B23E9 Datestamp 468DE154 Examining dump files is a skilled art that few posting here are able to undertake. Given your question I doubt you will be able to deduce their meaning. I suggest you also post copies of Reports from Event Viewer. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Hi Gerry, Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
#6
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Blue screen crashes
Hi, Please read all the info then execute: This error indicate that a piece of Data is being tried to be accessed from a bad Sector or the opposite a piece of data tried to be written to a bad Sectors on a Hard rive or a RAM. So first check your Hard drive and all the drivers are verified. Any hardware/software or updates installed recently?, please state all if any in your next post. You can use this driver verifier command: verifier.exe click [OK] First try to eliminate hardware, by going to Device manager and check by expanding the Plus [+] to see all devices listed, if there is a malfunctioning device or conflicting device it will show in Device manager. This always refer to a bad Hardware/driver installed. Try the Last good known Configuration to log into the system, then open Device manager and see if there is any malfunctioining Devices or conflict in IRQ, also look in the Event Viewer for error message and post them back in your next post. Read this articles and see, but how did you get rid of the Contra?. Open a run command and type in these commands to see if there is a conflict in /among drivers : pstat.exe click [OK] dmpchck.exe click [OK] What you get from running this commands?. How to perform a clean boot in Windows XP http://support.microsoft.com/?id=310353 A description of the Safe Mode Boot options in Windows XP http://support.microsoft.com/kb/315222/en-us Try to use the Verifier.exe command to see which Drivers not Verified on your system: How to Use Driver Verifier to Troubleshoot Windows Drivers http://support.microsoft.com/kb/244617/en-us You may have a bad RAM try to test your RAM by running Memtest by downloading this tool and unzip it and make a floppy or CD/DVD and run it on Reboot. http://www.memtest86.com/ You may need to reposition/reset the RAM sticks in their slots. After that you could do a repair install, and then test. http://www.michaelstevenstech.com/XPrepairinstall.htm Use the command chkdsk /r with recovery console: http://support.microsoft.com/kb/314058 http://support.microsoft.com/kb/326215 Error Message "Stop 0x0000007A" KERNEL_DATA_INPAGE_ERROR http://support.microsoft.com/kb/275149 Stop 0x0000007A or KERNEL_DATA_INPAGE_ERROR http://www.microsoft.com/technet/pro....mspx?mfr=true Common Causes of STOP Messages 0x00000077 and 0x0000007A http://support.microsoft.com/kb/130801 More solutions for 0x0000007A http://search.microsoft.com/results....S&q=0x0000007A This can Indicate a BHO is corrupted or damaged and causing the Shell error, so try to Disable the Un-verified Add-Ons on your Browser and see if that will help. *Click Start Control Panel Double click Network and Internet Connections Double click Internet Options. On the IE properties windows you will see these Tabs: General | Security | Privacy | Content | Connections | Programs | Advanced Under General Tab clear your History, Internet Files and Cookies. Then click on Advanced tab and scroll down to under the Browsing Option: [&] Browsing [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. Then click on Programs Tab and click Manage Add-Ons and Disable all non Verified Add-Ons (You should Renable them later one-by-one and see the culprit and update it or remove it. How to manage Add-Ons: http://support.microsoft.com/kb/883256 Open a Notepad, customize or minimize to the taskbar as you will need it later for this step to copy the error message on it. Open a run command and type in: eventvwr.msc click [OK] you will get the Event viewer control Panel. click on each of these: Application System Security Look in the right Pane/window for error message with red (X) or Yellow exclamation mark /!\ , double click each one to get more info about the causer. On the Event error properties message you will see: Up Arrow Down arrow Two pages Click on the two pages to copy the error message then bring up the Notepad you opened earlier and right click on the first line and select Paste from the list, this will paste the error message on a Notepad. Please don't duplicate the error message one of each kind will be sufficient. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us Please we need just the error messages with Red (X) and don't repeat the error, just one of each kind and post them back in your next post. == SSFS0BB8.SYS is for webroot, do you have webroot installed?, if you do try to uninstalll it and then run Disk clean up and reinstall it again, does it help?. HTH. nass ----- http://www.nasstec.co.uk "Dominiccoombe" wrote: Gerry, The last line of the minidump says "Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )" Event Viewer Date 12/18/07 Event Save Dump Time 5:05:31 event id 1001 The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does any of that help?? dominic "Gerry" wrote: Dominic Something like this: Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0) VETEFILE.SYS Address B84B23E9 Datestamp 468DE154 Examining dump files is a skilled art that few posting here are able to undertake. Given your question I doubt you will be able to deduce their meaning. I suggest you also post copies of Reports from Event Viewer. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Hi Gerry, Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
#7
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Blue screen crashes
Dominic
Background information on Stop Error message http://msdn2.microsoft.com/en-us/library/ms793989.aspx http://aumha.org/a/stop.htm SSFS0BB8.SYS -This file concerns me as I cannot ascertain what it is but it has often cropped up in HijackThis files where the user is seeking to remove malware. Can you locate the file in Windows Explorer and examine it's properties by right clicking on the file. Instructions on how to Show hidden files are in the next paragraph. Go to Start, Control Panel, Folder Options, View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files " is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. Next in Windows Explorer make sure View, Details is selected and then select View, Choose Details and check before Name, Type, Total Size, and Free Space. What are your anti-virus and anti-spyware arrangements? http://www.elephantboycomputers.com/...moving_Malware I do not think it is is worth pursuing other avenues of enquiry until the situation regarding malware is clearer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Gerry, The last line of the minidump says "Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )" Event Viewer Date 12/18/07 Event Save Dump Time 5:05:31 event id 1001 The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does any of that help?? dominic "Gerry" wrote: Dominic Something like this: Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0) VETEFILE.SYS Address B84B23E9 Datestamp 468DE154 Examining dump files is a skilled art that few posting here are able to undertake. Given your question I doubt you will be able to deduce their meaning. I suggest you also post copies of Reports from Event Viewer. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Hi Gerry, Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
#8
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Blue screen crashes
Yes I do have webroot installed.
I will work my way through all the suggestions. Dominic "nass" wrote: Hi, Please read all the info then execute: This error indicate that a piece of Data is being tried to be accessed from a bad Sector or the opposite a piece of data tried to be written to a bad Sectors on a Hard rive or a RAM. So first check your Hard drive and all the drivers are verified. Any hardware/software or updates installed recently?, please state all if any in your next post. You can use this driver verifier command: verifier.exe click [OK] First try to eliminate hardware, by going to Device manager and check by expanding the Plus [+] to see all devices listed, if there is a malfunctioning device or conflicting device it will show in Device manager. This always refer to a bad Hardware/driver installed. Try the Last good known Configuration to log into the system, then open Device manager and see if there is any malfunctioining Devices or conflict in IRQ, also look in the Event Viewer for error message and post them back in your next post. Read this articles and see, but how did you get rid of the Contra?. Open a run command and type in these commands to see if there is a conflict in /among drivers : pstat.exe click [OK] dmpchck.exe click [OK] What you get from running this commands?. How to perform a clean boot in Windows XP http://support.microsoft.com/?id=310353 A description of the Safe Mode Boot options in Windows XP http://support.microsoft.com/kb/315222/en-us Try to use the Verifier.exe command to see which Drivers not Verified on your system: How to Use Driver Verifier to Troubleshoot Windows Drivers http://support.microsoft.com/kb/244617/en-us You may have a bad RAM try to test your RAM by running Memtest by downloading this tool and unzip it and make a floppy or CD/DVD and run it on Reboot. http://www.memtest86.com/ You may need to reposition/reset the RAM sticks in their slots. After that you could do a repair install, and then test. http://www.michaelstevenstech.com/XPrepairinstall.htm Use the command chkdsk /r with recovery console: http://support.microsoft.com/kb/314058 http://support.microsoft.com/kb/326215 Error Message "Stop 0x0000007A" KERNEL_DATA_INPAGE_ERROR http://support.microsoft.com/kb/275149 Stop 0x0000007A or KERNEL_DATA_INPAGE_ERROR http://www.microsoft.com/technet/pro....mspx?mfr=true Common Causes of STOP Messages 0x00000077 and 0x0000007A http://support.microsoft.com/kb/130801 More solutions for 0x0000007A http://search.microsoft.com/results....S&q=0x0000007A This can Indicate a BHO is corrupted or damaged and causing the Shell error, so try to Disable the Un-verified Add-Ons on your Browser and see if that will help. *Click Start Control Panel Double click Network and Internet Connections Double click Internet Options. On the IE properties windows you will see these Tabs: General | Security | Privacy | Content | Connections | Programs | Advanced Under General Tab clear your History, Internet Files and Cookies. Then click on Advanced tab and scroll down to under the Browsing Option: [&] Browsing [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. Then click on Programs Tab and click Manage Add-Ons and Disable all non Verified Add-Ons (You should Renable them later one-by-one and see the culprit and update it or remove it. How to manage Add-Ons: http://support.microsoft.com/kb/883256 Open a Notepad, customize or minimize to the taskbar as you will need it later for this step to copy the error message on it. Open a run command and type in: eventvwr.msc click [OK] you will get the Event viewer control Panel. click on each of these: Application System Security Look in the right Pane/window for error message with red (X) or Yellow exclamation mark /!\ , double click each one to get more info about the causer. On the Event error properties message you will see: Up Arrow Down arrow Two pages Click on the two pages to copy the error message then bring up the Notepad you opened earlier and right click on the first line and select Paste from the list, this will paste the error message on a Notepad. Please don't duplicate the error message one of each kind will be sufficient. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us Please we need just the error messages with Red (X) and don't repeat the error, just one of each kind and post them back in your next post. == SSFS0BB8.SYS is for webroot, do you have webroot installed?, if you do try to uninstalll it and then run Disk clean up and reinstall it again, does it help?. HTH. nass ----- http://www.nasstec.co.uk "Dominiccoombe" wrote: Gerry, The last line of the minidump says "Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )" Event Viewer Date 12/18/07 Event Save Dump Time 5:05:31 event id 1001 The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does any of that help?? dominic "Gerry" wrote: Dominic Something like this: Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0) VETEFILE.SYS Address B84B23E9 Datestamp 468DE154 Examining dump files is a skilled art that few posting here are able to undertake. Given your question I doubt you will be able to deduce their meaning. I suggest you also post copies of Reports from Event Viewer. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Hi Gerry, Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
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Blue screen crashes
"Dominiccoombe" wrote: Yes I do have webroot installed. I will work my way through all the suggestions. Dominic Hi Dominic, If you will go a head, try the easiest first, which: Use the Verifier command then the Chkdsk /r command and Reboot your system, monitor the activities, any good?. Test the RAM with memtest, then uninstall the webroot and run disk clean up and reinstall webroot after that and update its definitions. If you still can you please tell us what your Anti-virus arrangements and anti-malware, how many security programs are you running and are they up2dates and current?. |
#10
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Blue screen crashes
Morning,
I ran memtest+ all night and no crash or errors reported. I skipped a few stages this morning and tried to uninstall webroot, and as soon as I did the machine blue screened. I am now going to have to make sure the uninstall finished then will do verifier and the chkdsk /r I run avast home edition free anti virus. Other than that I run webroot spyware and cloudmark anti spam. All recent updates are applied to these programs "nass" wrote: "Dominiccoombe" wrote: Yes I do have webroot installed. I will work my way through all the suggestions. Dominic Hi Dominic, If you will go a head, try the easiest first, which: Use the Verifier command then the Chkdsk /r command and Reboot your system, monitor the activities, any good?. Test the RAM with memtest, then uninstall the webroot and run disk clean up and reinstall webroot after that and update its definitions. If you still can you please tell us what your Anti-virus arrangements and anti-malware, how many security programs are you running and are they up2dates and current?. |
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Blue screen crashes
Dominic
SSFS0BB8.SYS -This file concerns me as I cannot ascertain what it is but it has often cropped up in HijackThis files where the user is seeking to remove malware. Can you locate the file in Windows Explorer and examine it's properties by right clicking on the file. Instructions on how to Show hidden files are in the next paragraph. What does it tell you? Go to Start, Control Panel, Folder Options, View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files " is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. Next in Windows Explorer make sure View, Details is selected and then select View, Choose Details and check before Name, Type, Total Size, and Free Space. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Morning, I ran memtest+ all night and no crash or errors reported. I skipped a few stages this morning and tried to uninstall webroot, and as soon as I did the machine blue screened. I am now going to have to make sure the uninstall finished then will do verifier and the chkdsk /r I run avast home edition free anti virus. Other than that I run webroot spyware and cloudmark anti spam. All recent updates are applied to these programs "nass" wrote: "Dominiccoombe" wrote: Yes I do have webroot installed. I will work my way through all the suggestions. Dominic Hi Dominic, If you will go a head, try the easiest first, which: Use the Verifier command then the Chkdsk /r command and Reboot your system, monitor the activities, any good?. Test the RAM with memtest, then uninstall the webroot and run disk clean up and reinstall webroot after that and update its definitions. If you still can you please tell us what your Anti-virus arrangements and anti-malware, how many security programs are you running and are they up2dates and current?. |
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Blue screen crashes
Gerry,
SSFS0BB8.SYS - does not exist on the machine after the uninstall of webroot. I will follow your spyware suggestions after I do the verifier and chkdsk /r Dominic "Gerry" wrote: Dominic Background information on Stop Error message http://msdn2.microsoft.com/en-us/library/ms793989.aspx http://aumha.org/a/stop.htm SSFS0BB8.SYS -This file concerns me as I cannot ascertain what it is but it has often cropped up in HijackThis files where the user is seeking to remove malware. Can you locate the file in Windows Explorer and examine it's properties by right clicking on the file. Instructions on how to Show hidden files are in the next paragraph. Go to Start, Control Panel, Folder Options, View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files " is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. Next in Windows Explorer make sure View, Details is selected and then select View, Choose Details and check before Name, Type, Total Size, and Free Space. What are your anti-virus and anti-spyware arrangements? http://www.elephantboycomputers.com/...moving_Malware I do not think it is is worth pursuing other avenues of enquiry until the situation regarding malware is clearer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Gerry, The last line of the minidump says "Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )" Event Viewer Date 12/18/07 Event Save Dump Time 5:05:31 event id 1001 The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does any of that help?? dominic "Gerry" wrote: Dominic Something like this: Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0) VETEFILE.SYS Address B84B23E9 Datestamp 468DE154 Examining dump files is a skilled art that few posting here are able to undertake. Given your question I doubt you will be able to deduce their meaning. I suggest you also post copies of Reports from Event Viewer. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Hi Gerry, Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
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Blue screen crashes
Dominic
What Warning and Error Reports appear in Event Viewer since it's removal? Can you please post copies. If you have had a malware infestation one holds the door open to let it's friends in. Can you please post a copy of the latest Stop error report. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Gerry, SSFS0BB8.SYS - does not exist on the machine after the uninstall of webroot. I will follow your spyware suggestions after I do the verifier and chkdsk /r Dominic "Gerry" wrote: Dominic Background information on Stop Error message http://msdn2.microsoft.com/en-us/library/ms793989.aspx http://aumha.org/a/stop.htm SSFS0BB8.SYS -This file concerns me as I cannot ascertain what it is but it has often cropped up in HijackThis files where the user is seeking to remove malware. Can you locate the file in Windows Explorer and examine it's properties by right clicking on the file. Instructions on how to Show hidden files are in the next paragraph. Go to Start, Control Panel, Folder Options, View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files " is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. Next in Windows Explorer make sure View, Details is selected and then select View, Choose Details and check before Name, Type, Total Size, and Free Space. What are your anti-virus and anti-spyware arrangements? http://www.elephantboycomputers.com/...moving_Malware I do not think it is is worth pursuing other avenues of enquiry until the situation regarding malware is clearer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Gerry, The last line of the minidump says "Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )" Event Viewer Date 12/18/07 Event Save Dump Time 5:05:31 event id 1001 The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does any of that help?? dominic "Gerry" wrote: Dominic Something like this: Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0) VETEFILE.SYS Address B84B23E9 Datestamp 468DE154 Examining dump files is a skilled art that few posting here are able to undertake. Given your question I doubt you will be able to deduce their meaning. I suggest you also post copies of Reports from Event Viewer. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Hi Gerry, Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
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Blue screen crashes
All,
I did verifer and chkdsk /r which ran for about 2 hours on my 250gb HDD reinstalled the latest version of spysweeper. Will see how it goes. Dom in meantime I will check out the malware "Gerry" wrote: Dominic What Warning and Error Reports appear in Event Viewer since it's removal? Can you please post copies. If you have had a malware infestation one holds the door open to let it's friends in. Can you please post a copy of the latest Stop error report. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Gerry, SSFS0BB8.SYS - does not exist on the machine after the uninstall of webroot. I will follow your spyware suggestions after I do the verifier and chkdsk /r Dominic "Gerry" wrote: Dominic Background information on Stop Error message http://msdn2.microsoft.com/en-us/library/ms793989.aspx http://aumha.org/a/stop.htm SSFS0BB8.SYS -This file concerns me as I cannot ascertain what it is but it has often cropped up in HijackThis files where the user is seeking to remove malware. Can you locate the file in Windows Explorer and examine it's properties by right clicking on the file. Instructions on how to Show hidden files are in the next paragraph. Go to Start, Control Panel, Folder Options, View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files " is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. Next in Windows Explorer make sure View, Details is selected and then select View, Choose Details and check before Name, Type, Total Size, and Free Space. What are your anti-virus and anti-spyware arrangements? http://www.elephantboycomputers.com/...moving_Malware I do not think it is is worth pursuing other avenues of enquiry until the situation regarding malware is clearer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Gerry, The last line of the minidump says "Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )" Event Viewer Date 12/18/07 Event Save Dump Time 5:05:31 event id 1001 The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does any of that help?? dominic "Gerry" wrote: Dominic Something like this: Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0) VETEFILE.SYS Address B84B23E9 Datestamp 468DE154 Examining dump files is a skilled art that few posting here are able to undertake. Given your question I doubt you will be able to deduce their meaning. I suggest you also post copies of Reports from Event Viewer. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Hi Gerry, Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
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Blue screen crashes
24 hours and no blue screen.
Still need to check for malware. Dominic "Dominiccoombe" wrote: All, I did verifer and chkdsk /r which ran for about 2 hours on my 250gb HDD reinstalled the latest version of spysweeper. Will see how it goes. Dom in meantime I will check out the malware "Gerry" wrote: Dominic What Warning and Error Reports appear in Event Viewer since it's removal? Can you please post copies. If you have had a malware infestation one holds the door open to let it's friends in. Can you please post a copy of the latest Stop error report. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Gerry, SSFS0BB8.SYS - does not exist on the machine after the uninstall of webroot. I will follow your spyware suggestions after I do the verifier and chkdsk /r Dominic "Gerry" wrote: Dominic Background information on Stop Error message http://msdn2.microsoft.com/en-us/library/ms793989.aspx http://aumha.org/a/stop.htm SSFS0BB8.SYS -This file concerns me as I cannot ascertain what it is but it has often cropped up in HijackThis files where the user is seeking to remove malware. Can you locate the file in Windows Explorer and examine it's properties by right clicking on the file. Instructions on how to Show hidden files are in the next paragraph. Go to Start, Control Panel, Folder Options, View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files " is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. Next in Windows Explorer make sure View, Details is selected and then select View, Choose Details and check before Name, Type, Total Size, and Free Space. What are your anti-virus and anti-spyware arrangements? http://www.elephantboycomputers.com/...moving_Malware I do not think it is is worth pursuing other avenues of enquiry until the situation regarding malware is clearer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Gerry, The last line of the minidump says "Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )" Event Viewer Date 12/18/07 Event Save Dump Time 5:05:31 event id 1001 The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini121807-01.dmp. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does any of that help?? dominic "Gerry" wrote: Dominic Something like this: Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0) VETEFILE.SYS Address B84B23E9 Datestamp 468DE154 Examining dump files is a skilled art that few posting here are able to undertake. Given your question I doubt you will be able to deduce their meaning. I suggest you also post copies of Reports from Event Viewer. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: Hi Gerry, Thanks for your reply. Yes I have backed up important files. do that every night but will make an extra copy now. i already have the automatic restart turned off. I am not sure what info you want off the blue screen. The last one I had said: "a process / crucial thread to the system has unexpectedly exited or stopped" Can I find a please to look at the dumps? will they help me? Dominic "Gerry" wrote: Dominic Have you backed up important data files? Please post a copy of the Stop Error Report. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dominiccoombe wrote: hi all, my xp pro machine has progresses from crashing nearly every program and having the odd unexplained reboot to now having blue screen crashes. I look at the blue screen but there is nothing that stands out as a problem. Usually blue screens are either drivers or hardware failure. Could someone help me through this mess. thanks Dominic |
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