BSOD - Stop Errors

Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop Error.
The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings | System
Failure.....
...... | Automatic Restart Box unchecked.

I switched the system off before taking note of the error.....[silly I know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I locate them?

Question 2
Any other advice that may assist me locate the cause of the error would be
appreciated.

Thanks in advance

Dermot wrote:

Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop Error.
The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings | System
Failure.....
..... | Automatic Restart Box unchecked.

I switched the system off before taking note of the error.....[silly I
know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I locate
them?

Question 2
Any other advice that may assist me locate the cause of the error would be
appreciated.

You can research Stop Errors he

http://www.aumha.org/win5/kbestop.htm

The clicking sound makes me think your hard drive is going. Test the hard
drive with a diagnostic utility downloaded from the drive mftr.'s website.
You will create a bootable CD with the file you download. You will need
third-party burning software to do this such as Roxio, Nero, or the free
CDBurnerXP Pro. Burn as an image, not as data.

http://www.cdburnerxp.se/

Boot with the CD you made and do a thorough test of the drive. If it fails
any physical tests, replace it.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Hi Malke
Thanks for the reply.

I downloaded Hitachi's Disk Fitness Test and the drive passed the Advanced
Test.

Being an intermittent problem....the pass doesn't reassure me.

I got the Stop error this time: 0x00000024....so I will check it out at your
link thanks.

If you have any other suggestions please post, thanks.

"Malke" wrote:

Dermot wrote:

Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop Error.
The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings | System
Failure.....
..... | Automatic Restart Box unchecked.

I switched the system off before taking note of the error.....[silly I
know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I locate
them?

Question 2
Any other advice that may assist me locate the cause of the error would be
appreciated.

You can research Stop Errors he

http://www.aumha.org/win5/kbestop.htm

The clicking sound makes me think your hard drive is going. Test the hard
drive with a diagnostic utility downloaded from the drive mftr.'s website.
You will create a bootable CD with the file you download. You will need
third-party burning software to do this such as Roxio, Nero, or the free
CDBurnerXP Pro. Burn as an image, not as data.

http://www.cdburnerxp.se/

Boot with the CD you made and do a thorough test of the drive. If it fails
any physical tests, replace it.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Have you checked your Event Viewer for any error messages?

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
http://www.rndem.com/installerproblems.html
http://www.randem.com/vistainstalls.html
http://www.financialtrainingservices.org


"Dermot" wrote in message
...
Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop Error.
The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings | System
Failure.....
..... | Automatic Restart Box unchecked.

I switched the system off before taking note of the error.....[silly I
know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I locate
them?

Question 2
Any other advice that may assist me locate the cause of the error would be
appreciated.

Thanks in advance

Dermot

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
(A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet (IRP) may
be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest running
ChkDsk or ScanDisk as a first step; then disable all file system filters
such as virus scanners, firewall software, or backup utilities. Check
the file properties of NTFS.SYS to ensure it matches the current OS or
SP version. Update all disk, tape backup, CD-ROM, or removable device
drivers to the most current versions.
Source: http://aumha.org/a/stop.htm

Try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. Make sure you do a full
surface scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as it
is more informative.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Hi Malke
Thanks for the reply.

I downloaded Hitachi's Disk Fitness Test and the drive passed the
Advanced Test.

Being an intermittent problem....the pass doesn't reassure me.

I got the Stop error this time: 0x00000024....so I will check it out
at your link thanks.

If you have any other suggestions please post, thanks.

"Malke" wrote:

Dermot wrote:

Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop
Error. The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings |
System Failure.....
..... | Automatic Restart Box unchecked.

I switched the system off before taking note of the
error.....[silly I know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I
locate them?

Question 2
Any other advice that may assist me locate the cause of the error
would be appreciated.

You can research Stop Errors he

http://www.aumha.org/win5/kbestop.htm

The clicking sound makes me think your hard drive is going. Test the
hard drive with a diagnostic utility downloaded from the drive
mftr.'s website. You will create a bootable CD with the file you
download. You will need third-party burning software to do this such
as Roxio, Nero, or the free CDBurnerXP Pro. Burn as an image, not as
data.

http://www.cdburnerxp.se/

Boot with the CD you made and do a thorough test of the drive. If it
fails any physical tests, replace it.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Thanks for the reply and links Gerry

Posted below it the information collated from hdtune.
Please post back with any further suggestions.

HD Tune: IC35L090AVV207-0 Information

Firmware version : V23OA66A
Serial number : VNVC00G3EE1EKX
Capacity : 76.7 GB (~82.3 GB)
Buffer size : 1865216 bytes
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter : C:\
Label :
Capacity : 78528 MB
Usage : 47.67%
Type : NTFS
Bootable : Yes

HD Tune: IC35L090AVV207-0 Health

ID Current Worst ThresholdData Status

(01) Raw Read Error Rate 100 100 60 0 Ok

(02) Throughput Performance 100 100 50 0 Ok

(03) Spin Up Time 91 91 24 17039702 Ok

(04) Start/Stop Count 99 99 0 4130 Ok

(05) Reallocated Sector Count 100 100 5 0 Ok

(07) Seek Error Rate 100 100 67 0 Ok

(08) Seek Time Performance 100 100 20 0 Ok

(09) Power On Hours Count 100 100 0 5321 Ok

(0A) Spin Retry Count 95 95 60 1 Ok

(0C) Power Cycle Count 99 99 0 4109 Ok

(C0) Power Off Retract Count 97 97 50 4148 Ok

(C1) Load Cycle Count 97 97 50 4148 Ok

(C2) Temperature 144 144 0 720934 Ok

(C4) Reallocated Event Count 100 100 0 0 Ok

(C5) Current Pending Sector 100 100 0 4 Ok

(C6) Offline Uncorrectable 100 100 0 0 Ok

(C7) Ultra DMA CRC Error Count 200 200 0 366 Ok


Power On Time : 5321
Health Status : Ok

HD Tune: IC35L090AVV207-0 Error Scan
Scanned data : 78502 MB
Damaged Blocks : 0.0 %
Elapsed Time : 31:27

Before Defragmenting : VolumeC.txt
Volume (C
Volume size = 76.69 GB
Cluster size = 4 KB
Used space = 36.57 GB
Free space = 40.12 GB
Percent free space = 52 %

Volume fragmentation
Total fragmentation = 2 %
File fragmentation = 5 %
Free space fragmentation = 0 %

File fragmentation
Total files = 84,720
Average file size = 605 KB
Total fragmented files = 1,940
Total excess fragments = 13,863
Average fragments per file = 1.16

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 6,650
Fragmented folders = 77
Excess folder fragments = 657

Master File Table (MFT) fragmentation
Total MFT size = 97 MB
MFT record count = 91,796
Percent MFT in use = 92 %
Total MFT fragments = 4

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
927 4 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avildr.log
615 9 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgupd.log
408 202 MB \Documents and Settings\Dermot Hayes\My
Documents\My Videos\DivX Movies\Temporary Downloaded Files\A Broken Life
(2008) DVDRip XviD DOMiNO Release.divx.part
354 27 MB \WINDOWS\system32\drivers\fidbox.dat
317 4 MB \WINDOWS\Internet Logs\tvDebug.log
286 52 MB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP143\A0138508.exe
277 1 KB \WINDOWS\system32\config\system.LOG
249 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.2
241 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.3
238 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.1
228 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.6
206 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log.1
199 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.7
177 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.4
168 707 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.2
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.3
160 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.1
157 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.2
156 8 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\organize\dermothayes05
132 592 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log
111 20 MB
\RECYCLER\S-1-5-21-1935655697-2147096767-1060284298-1003\Dc3\Flat Stanley
Letter\Flat Stanley Visits Glasgow.doc
106 20 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's Pictures\Flat
Stanley Letter\Flat Stanley Visits Glasgow.doc
101 8 MB \Documents and Settings\Dermot
Hayes\Desktop\01 Track 01 - Acoustic Pop in G Major.mp3
96 11 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's Pictures\Flat
Stanley Letter\Granny and Jack.doc
94 394 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwdsvc.log
92 26 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\idb\main.idx
85 360 KB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP148
84 486 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log


"Gerry" wrote:

Dermot

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
(A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet (IRP) may
be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest running
ChkDsk or ScanDisk as a first step; then disable all file system filters
such as virus scanners, firewall software, or backup utilities. Check
the file properties of NTFS.SYS to ensure it matches the current OS or
SP version. Update all disk, tape backup, CD-ROM, or removable device
drivers to the most current versions.
Source: http://aumha.org/a/stop.htm

Try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. Make sure you do a full
surface scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as it
is more informative.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Hi Malke
Thanks for the reply.

I downloaded Hitachi's Disk Fitness Test and the drive passed the
Advanced Test.

Being an intermittent problem....the pass doesn't reassure me.

I got the Stop error this time: 0x00000024....so I will check it out
at your link thanks.

If you have any other suggestions please post, thanks.

"Malke" wrote:

Dermot wrote:

Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop
Error. The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings |
System Failure.....
..... | Automatic Restart Box unchecked.

I switched the system off before taking note of the
error.....[silly I know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I
locate them?

Question 2
Any other advice that may assist me locate the cause of the error
would be appreciated.

You can research Stop Errors he

http://www.aumha.org/win5/kbestop.htm

The clicking sound makes me think your hard drive is going. Test the
hard drive with a diagnostic utility downloaded from the drive
mftr.'s website. You will create a bootable CD with the file you
download. You will need third-party burning software to do this such
as Roxio, Nero, or the free CDBurnerXP Pro. Burn as an image, not as
data.

http://www.cdburnerxp.se/

Boot with the CD you made and do a thorough test of the drive. If it
fails any physical tests, replace it.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Hi Randem
Thanks for your reply.
Where do I find the "Event Viewer"
Thanks in advance

"Randem" wrote:

Have you checked your Event Viewer for any error messages?

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
http://www.rndem.com/installerproblems.html
http://www.randem.com/vistainstalls.html
http://www.financialtrainingservices.org


"Dermot" wrote in message
...
Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop Error.
The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings | System
Failure.....
..... | Automatic Restart Box unchecked.

I switched the system off before taking note of the error.....[silly I
know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I locate
them?

Question 2
Any other advice that may assist me locate the cause of the error would be
appreciated.

Thanks in advance

Look in Start-Control Panel-Administrative Tools

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
http://www.rndem.com/installerproblems.html
http://www.randem.com/vistainstalls.html
http://www.financialtrainingservices.org


"Dermot" wrote in message
...
Hi Randem
Thanks for your reply.
Where do I find the "Event Viewer"
Thanks in advance

"Randem" wrote:

Have you checked your Event Viewer for any error messages?

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
http://www.rndem.com/installerproblems.html
http://www.randem.com/vistainstalls.html
http://www.financialtrainingservices.org


"Dermot" wrote in message
...
Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop Error.
The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings | System
Failure.....
..... | Automatic Restart Box unchecked.

I switched the system off before taking note of the error.....[silly I
know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I locate
them?

Question 2
Any other advice that may assist me locate the cause of the error would
be
appreciated.

Thanks in advance

Dermot

I can see no obvious problems there.

What software changes did you make prior to the problem first arising.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Thanks for the reply and links Gerry

Posted below it the information collated from hdtune.
Please post back with any further suggestions.

HD Tune: IC35L090AVV207-0 Information

Firmware version : V23OA66A
Serial number : VNVC00G3EE1EKX
Capacity : 76.7 GB (~82.3 GB)
Buffer size : 1865216 bytes
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter : C:\
Label :
Capacity : 78528 MB
Usage : 47.67%
Type : NTFS
Bootable : Yes

HD Tune: IC35L090AVV207-0 Health

ID Current Worst ThresholdData
Status

(01) Raw Read Error Rate 100 100 60 0
Ok

(02) Throughput Performance 100 100 50 0
Ok

(03) Spin Up Time 91 91 24 17039702
Ok

(04) Start/Stop Count 99 99 0 4130
Ok

(05) Reallocated Sector Count 100 100 5 0
Ok

(07) Seek Error Rate 100 100 67 0
Ok

(08) Seek Time Performance 100 100 20 0
Ok

(09) Power On Hours Count 100 100 0 5321
Ok

(0A) Spin Retry Count 95 95 60 1
Ok

(0C) Power Cycle Count 99 99 0 4109
Ok

(C0) Power Off Retract Count 97 97 50 4148
Ok

(C1) Load Cycle Count 97 97 50 4148
Ok

(C2) Temperature 144 144 0 720934
Ok

(C4) Reallocated Event Count 100 100 0 0
Ok

(C5) Current Pending Sector 100 100 0 4
Ok

(C6) Offline Uncorrectable 100 100 0 0
Ok

(C7) Ultra DMA CRC Error Count 200 200 0 366
Ok


Power On Time : 5321
Health Status : Ok

HD Tune: IC35L090AVV207-0 Error Scan
Scanned data : 78502 MB
Damaged Blocks : 0.0 %
Elapsed Time : 31:27

Before Defragmenting : VolumeC.txt
Volume (C
Volume size = 76.69 GB
Cluster size = 4 KB
Used space = 36.57 GB
Free space = 40.12 GB
Percent free space = 52 %

Volume fragmentation
Total fragmentation = 2 %
File fragmentation = 5 %
Free space fragmentation = 0 %

File fragmentation
Total files = 84,720
Average file size = 605 KB
Total fragmented files = 1,940
Total excess fragments = 13,863
Average fragments per file = 1.16

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 6,650
Fragmented folders = 77
Excess folder fragments = 657

Master File Table (MFT) fragmentation
Total MFT size = 97 MB
MFT record count = 91,796
Percent MFT in use = 92 %
Total MFT fragments = 4

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
927 4 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avildr.log
615 9 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgupd.log
408 202 MB \Documents and Settings\Dermot
Hayes\My Documents\My Videos\DivX Movies\Temporary Downloaded Files\A
Broken Life (2008) DVDRip XviD DOMiNO Release.divx.part
354 27 MB \WINDOWS\system32\drivers\fidbox.dat
317 4 MB \WINDOWS\Internet Logs\tvDebug.log
286 52 MB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP143\A0138508.exe
277 1 KB \WINDOWS\system32\config\system.LOG
249 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.2
241 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.3
238 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.1
228 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.6
206 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log.1
199 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.7
177 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.4
168 707 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.2
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.3
160 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.1
157 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.2
156 8 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\organize\dermothayes05
132 592 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log
111 20 MB
\RECYCLER\S-1-5-21-1935655697-2147096767-1060284298-1003\Dc3\Flat
Stanley Letter\Flat Stanley Visits Glasgow.doc
106 20 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's
Pictures\Flat Stanley Letter\Flat Stanley Visits Glasgow.doc
101 8 MB \Documents and Settings\Dermot
Hayes\Desktop\01 Track 01 - Acoustic Pop in G Major.mp3
96 11 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's
Pictures\Flat Stanley Letter\Granny and Jack.doc
94 394 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwdsvc.log
92 26 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\idb\main.idx
85 360 KB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP148
84 486 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log


"Gerry" wrote:

Dermot

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
(A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet (IRP)
may be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest
running ChkDsk or ScanDisk as a first step; then disable all file
system filters such as virus scanners, firewall software, or backup
utilities. Check the file properties of NTFS.SYS to ensure it
matches the current OS or SP version. Update all disk, tape backup,
CD-ROM, or removable device drivers to the most current versions.
Source: http://aumha.org/a/stop.htm

Try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon (
copy to Clipboard ) and copy into a further message. Make sure you
do a full surface scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Hi Malke
Thanks for the reply.

I downloaded Hitachi's Disk Fitness Test and the drive passed the
Advanced Test.

Being an intermittent problem....the pass doesn't reassure me.

I got the Stop error this time: 0x00000024....so I will check it out
at your link thanks.

If you have any other suggestions please post, thanks.

"Malke" wrote:

Dermot wrote:

Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop
Error. The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings |
System Failure.....
..... | Automatic Restart Box unchecked.

I switched the system off before taking note of the
error.....[silly I know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I
locate them?

Question 2
Any other advice that may assist me locate the cause of the error
would be appreciated.

You can research Stop Errors he

http://www.aumha.org/win5/kbestop.htm

The clicking sound makes me think your hard drive is going. Test
the hard drive with a diagnostic utility downloaded from the drive
mftr.'s website. You will create a bootable CD with the file you
download. You will need third-party burning software to do this
such as Roxio, Nero, or the free CDBurnerXP Pro. Burn as an image,
not as data.

http://www.cdburnerxp.se/

Boot with the CD you made and do a thorough test of the drive. If
it fails any physical tests, replace it.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Thanks Randem

"Randem" wrote:

Look in Start-Control Panel-Administrative Tools

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
http://www.rndem.com/installerproblems.html
http://www.randem.com/vistainstalls.html
http://www.financialtrainingservices.org


"Dermot" wrote in message
...
Hi Randem
Thanks for your reply.
Where do I find the "Event Viewer"
Thanks in advance

"Randem" wrote:

Have you checked your Event Viewer for any error messages?

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
http://www.rndem.com/installerproblems.html
http://www.randem.com/vistainstalls.html
http://www.financialtrainingservices.org


"Dermot" wrote in message
...
Hi
I am running XP Pro.
Intermittently my PC hard drive clicks then produces a BSOD Stop Error.
The message indicates a memory dump??

My Computer is configured to display stop errors as below:
System Properties | Advanced | Startup and Recovery Settings | System
Failure.....
..... | Automatic Restart Box unchecked.

I switched the system off before taking note of the error.....[silly I
know
]!!

Question 1
Does XP Pro keep a log history of stop errors, if so where do I locate
them?

Question 2
Any other advice that may assist me locate the cause of the error would
be
appreciated.

Thanks in advance

Hi Gerry
Thanks again.

I ran sigverif.exe and it reports I have 184 unsigned files.
What file extensions determine drivers and how would you suggest I follow up
on this report?



"Gerry" wrote:

Dermot

I can see no obvious problems there.

What software changes did you make prior to the problem first arising.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Thanks for the reply and links Gerry

Posted below it the information collated from hdtune.
Please post back with any further suggestions.

HD Tune: IC35L090AVV207-0 Information

Firmware version : V23OA66A
Serial number : VNVC00G3EE1EKX
Capacity : 76.7 GB (~82.3 GB)
Buffer size : 1865216 bytes
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter : C:\
Label :
Capacity : 78528 MB
Usage : 47.67%
Type : NTFS
Bootable : Yes

HD Tune: IC35L090AVV207-0 Health

ID Current Worst ThresholdData
Status

(01) Raw Read Error Rate 100 100 60 0
Ok

(02) Throughput Performance 100 100 50 0
Ok

(03) Spin Up Time 91 91 24 17039702
Ok

(04) Start/Stop Count 99 99 0 4130
Ok

(05) Reallocated Sector Count 100 100 5 0
Ok

(07) Seek Error Rate 100 100 67 0
Ok

(08) Seek Time Performance 100 100 20 0
Ok

(09) Power On Hours Count 100 100 0 5321
Ok

(0A) Spin Retry Count 95 95 60 1
Ok

(0C) Power Cycle Count 99 99 0 4109
Ok

(C0) Power Off Retract Count 97 97 50 4148
Ok

(C1) Load Cycle Count 97 97 50 4148
Ok

(C2) Temperature 144 144 0 720934
Ok

(C4) Reallocated Event Count 100 100 0 0
Ok

(C5) Current Pending Sector 100 100 0 4
Ok

(C6) Offline Uncorrectable 100 100 0 0
Ok

(C7) Ultra DMA CRC Error Count 200 200 0 366
Ok


Power On Time : 5321
Health Status : Ok

HD Tune: IC35L090AVV207-0 Error Scan
Scanned data : 78502 MB
Damaged Blocks : 0.0 %
Elapsed Time : 31:27

Before Defragmenting : VolumeC.txt
Volume (C
Volume size = 76.69 GB
Cluster size = 4 KB
Used space = 36.57 GB
Free space = 40.12 GB
Percent free space = 52 %

Volume fragmentation
Total fragmentation = 2 %
File fragmentation = 5 %
Free space fragmentation = 0 %

File fragmentation
Total files = 84,720
Average file size = 605 KB
Total fragmented files = 1,940
Total excess fragments = 13,863
Average fragments per file = 1.16

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 6,650
Fragmented folders = 77
Excess folder fragments = 657

Master File Table (MFT) fragmentation
Total MFT size = 97 MB
MFT record count = 91,796
Percent MFT in use = 92 %
Total MFT fragments = 4

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
927 4 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avildr.log
615 9 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgupd.log
408 202 MB \Documents and Settings\Dermot
Hayes\My Documents\My Videos\DivX Movies\Temporary Downloaded Files\A
Broken Life (2008) DVDRip XviD DOMiNO Release.divx.part
354 27 MB \WINDOWS\system32\drivers\fidbox.dat
317 4 MB \WINDOWS\Internet Logs\tvDebug.log
286 52 MB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP143\A0138508.exe
277 1 KB \WINDOWS\system32\config\system.LOG
249 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.2
241 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.3
238 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.1
228 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.6
206 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log.1
199 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.7
177 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.4
168 707 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.2
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.3
160 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.1
157 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.2
156 8 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\organize\dermothayes05
132 592 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log
111 20 MB
\RECYCLER\S-1-5-21-1935655697-2147096767-1060284298-1003\Dc3\Flat
Stanley Letter\Flat Stanley Visits Glasgow.doc
106 20 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's
Pictures\Flat Stanley Letter\Flat Stanley Visits Glasgow.doc
101 8 MB \Documents and Settings\Dermot
Hayes\Desktop\01 Track 01 - Acoustic Pop in G Major.mp3
96 11 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's
Pictures\Flat Stanley Letter\Granny and Jack.doc
94 394 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwdsvc.log
92 26 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\idb\main.idx
85 360 KB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP148
84 486 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log


"Gerry" wrote:

Dermot

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
(A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet (IRP)
may be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest
running ChkDsk or ScanDisk as a first step; then disable all file
system filters such as virus scanners, firewall software, or backup
utilities. Check the file properties of NTFS.SYS to ensure it
matches the current OS or SP version. Update all disk, tape backup,
CD-ROM, or removable device drivers to the most current versions.
Source: http://aumha.org/a/stop.htm

Try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon (
copy to Clipboard ) and copy into a further message. Make sure you
do a full surface scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Hi Malke
Thanks for the reply.

I downloaded Hitachi's Disk Fitness Test and the drive passed the
Advanced Test.

Being an intermittent problem....the pass doesn't reassure me.

I got the Stop error this time: 0x00000024....so I will check it out
at your link thanks.

Demot

How old is this computer? You would not normally get so many listed. Are
you disregarding those which are not checked.? It's not practical to
investigate so many when the other suggestion are far better lines of
enquiry. You have not responded to my other suggestions?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Hi Gerry
Thanks again.

I ran sigverif.exe and it reports I have 184 unsigned files.
What file extensions determine drivers and how would you suggest I
follow up on this report?



"Gerry" wrote:

Dermot

I can see no obvious problems there.

What software changes did you make prior to the problem first
arising.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not
checked.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and close
Event Viewer.Now start your message (email) and do a paste into the
body of the message. Make sure this is the first paste after exiting
from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Thanks for the reply and links Gerry

Posted below it the information collated from hdtune.
Please post back with any further suggestions.

HD Tune: IC35L090AVV207-0 Information

Firmware version : V23OA66A
Serial number : VNVC00G3EE1EKX
Capacity : 76.7 GB (~82.3 GB)
Buffer size : 1865216 bytes
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter : C:\
Label :
Capacity : 78528 MB
Usage : 47.67%
Type : NTFS
Bootable : Yes

HD Tune: IC35L090AVV207-0 Health

ID Current Worst ThresholdData
Status

(01) Raw Read Error Rate 100 100 60 0
Ok

(02) Throughput Performance 100 100 50 0
Ok

(03) Spin Up Time 91 91 24 17039702
Ok

(04) Start/Stop Count 99 99 0 4130
Ok

(05) Reallocated Sector Count 100 100 5 0
Ok

(07) Seek Error Rate 100 100 67 0
Ok

(08) Seek Time Performance 100 100 20 0
Ok

(09) Power On Hours Count 100 100 0 5321
Ok

(0A) Spin Retry Count 95 95 60 1
Ok

(0C) Power Cycle Count 99 99 0 4109
Ok

(C0) Power Off Retract Count 97 97 50 4148
Ok

(C1) Load Cycle Count 97 97 50 4148
Ok

(C2) Temperature 144 144 0 720934
Ok

(C4) Reallocated Event Count 100 100 0 0
Ok

(C5) Current Pending Sector 100 100 0 4
Ok

(C6) Offline Uncorrectable 100 100 0 0
Ok

(C7) Ultra DMA CRC Error Count 200 200 0 366
Ok


Power On Time : 5321
Health Status : Ok

HD Tune: IC35L090AVV207-0 Error Scan
Scanned data : 78502 MB
Damaged Blocks : 0.0 %
Elapsed Time : 31:27

Before Defragmenting : VolumeC.txt
Volume (C
Volume size = 76.69 GB
Cluster size = 4 KB
Used space = 36.57 GB
Free space = 40.12 GB
Percent free space = 52 %

Volume fragmentation
Total fragmentation = 2 %
File fragmentation = 5 %
Free space fragmentation = 0 %

File fragmentation
Total files = 84,720
Average file size = 605 KB
Total fragmented files = 1,940
Total excess fragments = 13,863
Average fragments per file = 1.16

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 6,650
Fragmented folders = 77
Excess folder fragments = 657

Master File Table (MFT) fragmentation
Total MFT size = 97 MB
MFT record count = 91,796
Percent MFT in use = 92 %
Total MFT fragments = 4

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
927 4 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avildr.log
615 9 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgupd.log
408 202 MB \Documents and Settings\Dermot
Hayes\My Documents\My Videos\DivX Movies\Temporary Downloaded
Files\A Broken Life (2008) DVDRip XviD DOMiNO Release.divx.part
354 27 MB \WINDOWS\system32\drivers\fidbox.dat
317 4 MB \WINDOWS\Internet Logs\tvDebug.log
286 52 MB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP143\A0138508.exe
277 1 KB \WINDOWS\system32\config\system.LOG
249 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.2
241 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.3
238 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.1
228 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.6
206 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log.1
199 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.7
177 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.4
168 707 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.2
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.3
160 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.1
157 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.2
156 8 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\organize\dermothayes05
132 592 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log
111 20 MB
\RECYCLER\S-1-5-21-1935655697-2147096767-1060284298-1003\Dc3\Flat
Stanley Letter\Flat Stanley Visits Glasgow.doc
106 20 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's
Pictures\Flat Stanley Letter\Flat Stanley Visits Glasgow.doc
101 8 MB \Documents and Settings\Dermot
Hayes\Desktop\01 Track 01 - Acoustic Pop in G Major.mp3
96 11 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's
Pictures\Flat Stanley Letter\Granny and Jack.doc
94 394 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwdsvc.log
92 26 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\idb\main.idx
85 360 KB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP148
84 486 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log


"Gerry" wrote:

Dermot

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
(A problem occurred within NTFS.SYS, the driver file that allows
the system to read and write to NTFS file system drives. There may
be a physical problem with the disk, or an Interrupt Request
Packet (IRP) may be corrupted. Other common causes include heavy
hard drive fragmentation, heavy file I/O, problems with some types
of drive-mirroring software, or some antivirus software. I suggest
running ChkDsk or ScanDisk as a first step; then disable all file
system filters such as virus scanners, firewall software, or backup
utilities. Check the file properties of NTFS.SYS to ensure it
matches the current OS or SP version. Update all disk, tape backup,
CD-ROM, or removable device drivers to the most current versions.
Source: http://aumha.org/a/stop.htm

Try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to
Clipboard ) and copy into a further message.

Select the Health tab and then double click the two page icon (
copy to Clipboard ) and copy into a further message. Make sure you
do a full surface scan with HD Tune.

Open Disk Defragmenter and click on Analyse. Select View Report
and click on Save As and Save. Now find VolumeC.txt in your My
Documents Folder and post a copy. Do this before running Disk
Defragmenter as it is more informative.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Hi Malke
Thanks for the reply.

I downloaded Hitachi's Disk Fitness Test and the drive passed the
Advanced Test.

Being an intermittent problem....the pass doesn't reassure me.

I got the Stop error this time: 0x00000024....so I will check it
out at your link thanks.

Hi Gerry
The PC is about 7 years old ( the MB is a Jetway V266B)
I can live with the problem as it is intermittent....just annoying at
times....hence I thought I'd see if I could determine the cause.

I will understand if you can't help me any further regarding this
topic...but I would appreciate any other suggestions you may have. I have
reviewed some details below.

To Quote You
You have not responded to my other suggestions?
I am not sure which suggestions you are referring to.

I have reviewed the previous postings and confirm I have no yellow triangles
beside any devices and in device manager all devices report "working properly"

I ran Msinfo32.exe to check the drivers again:some report "yes", some "not
available" and others "no"

I ran sigverif.exe ....I wasn't sure what you meant by "Checked" 184
unsigned and 1152 files were not scanned for some reason?

Thanks for the help to date.



"Gerry" wrote:

Demot

How old is this computer? You would not normally get so many listed. Are
you disregarding those which are not checked.? It's not practical to
investigate so many when the other suggestion are far better lines of
enquiry. You have not responded to my other suggestions?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Hi Gerry
Thanks again.

I ran sigverif.exe and it reports I have 184 unsigned files.
What file extensions determine drivers and how would you suggest I
follow up on this report?



"Gerry" wrote:

Dermot

I can see no obvious problems there.

What software changes did you make prior to the problem first
arising.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not
checked.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and close
Event Viewer.Now start your message (email) and do a paste into the
body of the message. Make sure this is the first paste after exiting
from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Thanks for the reply and links Gerry

Posted below it the information collated from hdtune.
Please post back with any further suggestions.

HD Tune: IC35L090AVV207-0 Information

Firmware version : V23OA66A
Serial number : VNVC00G3EE1EKX
Capacity : 76.7 GB (~82.3 GB)
Buffer size : 1865216 bytes
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter : C:\
Label :
Capacity : 78528 MB
Usage : 47.67%
Type : NTFS
Bootable : Yes

HD Tune: IC35L090AVV207-0 Health

ID Current Worst ThresholdData
Status

(01) Raw Read Error Rate 100 100 60 0
Ok

(02) Throughput Performance 100 100 50 0
Ok

(03) Spin Up Time 91 91 24 17039702
Ok

(04) Start/Stop Count 99 99 0 4130
Ok

(05) Reallocated Sector Count 100 100 5 0
Ok

(07) Seek Error Rate 100 100 67 0
Ok

(08) Seek Time Performance 100 100 20 0
Ok

(09) Power On Hours Count 100 100 0 5321
Ok

(0A) Spin Retry Count 95 95 60 1
Ok

(0C) Power Cycle Count 99 99 0 4109
Ok

(C0) Power Off Retract Count 97 97 50 4148
Ok

(C1) Load Cycle Count 97 97 50 4148
Ok

(C2) Temperature 144 144 0 720934
Ok

(C4) Reallocated Event Count 100 100 0 0
Ok

(C5) Current Pending Sector 100 100 0 4
Ok

(C6) Offline Uncorrectable 100 100 0 0
Ok

(C7) Ultra DMA CRC Error Count 200 200 0 366
Ok


Power On Time : 5321
Health Status : Ok

HD Tune: IC35L090AVV207-0 Error Scan
Scanned data : 78502 MB
Damaged Blocks : 0.0 %
Elapsed Time : 31:27

Before Defragmenting : VolumeC.txt
Volume (C
Volume size = 76.69 GB
Cluster size = 4 KB
Used space = 36.57 GB
Free space = 40.12 GB
Percent free space = 52 %

Volume fragmentation
Total fragmentation = 2 %
File fragmentation = 5 %
Free space fragmentation = 0 %

File fragmentation
Total files = 84,720
Average file size = 605 KB
Total fragmented files = 1,940
Total excess fragments = 13,863
Average fragments per file = 1.16

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 6,650
Fragmented folders = 77
Excess folder fragments = 657

Master File Table (MFT) fragmentation
Total MFT size = 97 MB
MFT record count = 91,796
Percent MFT in use = 92 %
Total MFT fragments = 4

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
927 4 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avildr.log
615 9 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgupd.log
408 202 MB \Documents and Settings\Dermot
Hayes\My Documents\My Videos\DivX Movies\Temporary Downloaded
Files\A Broken Life (2008) DVDRip XviD DOMiNO Release.divx.part
354 27 MB \WINDOWS\system32\drivers\fidbox.dat
317 4 MB \WINDOWS\Internet Logs\tvDebug.log
286 52 MB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP143\A0138508.exe
277 1 KB \WINDOWS\system32\config\system.LOG
249 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.2
241 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.3
238 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log.1
228 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.6
206 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log.1
199 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.7
177 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.4
168 707 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwd.log
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.2
161 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.3
160 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log.1
157 1,000 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgcore.log.2
156 8 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\organize\dermothayes05
132 592 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avglng.log
111 20 MB
\RECYCLER\S-1-5-21-1935655697-2147096767-1060284298-1003\Dc3\Flat
Stanley Letter\Flat Stanley Visits Glasgow.doc
106 20 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's
Pictures\Flat Stanley Letter\Flat Stanley Visits Glasgow.doc
101 8 MB \Documents and Settings\Dermot
Hayes\Desktop\01 Track 01 - Acoustic Pop in G Major.mp3
96 11 MB \Documents and Settings\Dermot
Hayes\Desktop\Flat Stanley Visits Glasgow\All Flat Stanley's
Pictures\Flat Stanley Letter\Granny and Jack.doc
94 394 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgwdsvc.log
92 26 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\idb\main.idx
85 360 KB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP148
84 486 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log


"Gerry" wrote:

Dermot

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
(A problem occurred within NTFS.SYS, the driver file that allows
the system to read and write to NTFS file system drives. There may
be a physical problem with the disk, or an Interrupt Request
Packet (IRP) may be corrupted. Other common causes include heavy
hard drive fragmentation, heavy file I/O, problems with some types
of drive-mirroring software, or some antivirus software. I suggest
running ChkDsk or ScanDisk as a first step; then disable all file
system filters such as virus scanners, firewall software, or backup
utilities. Check the file properties of NTFS.SYS to ensure it
matches the current OS or SP version. Update all disk, tape backup,
CD-ROM, or removable device drivers to the most current versions.
Source: http://aumha.org/a/stop.htm

Try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to
Clipboard ) and copy into a further message.

Dermot

On a newer system like mine I have 14 unsigned drivers so it is
reasonably practical to see if they are connected to the problem under
investigation. With 184 unsigned driver this becomes impractical.

What were the results of your looking at the reports in Event Viewer?

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Hi Gerry
The PC is about 7 years old ( the MB is a Jetway V266B)
I can live with the problem as it is intermittent....just annoying at
times....hence I thought I'd see if I could determine the cause.

I will understand if you can't help me any further regarding this
topic...but I would appreciate any other suggestions you may have. I
have reviewed some details below.

To Quote You
You have not responded to my other suggestions?
I am not sure which suggestions you are referring to.

I have reviewed the previous postings and confirm I have no yellow
triangles beside any devices and in device manager all devices report
"working properly"

I ran Msinfo32.exe to check the drivers again:some report "yes", some
"not available" and others "no"

I ran sigverif.exe ....I wasn't sure what you meant by "Checked" 184
unsigned and 1152 files were not scanned for some reason?

Thanks for the help to date.



"Gerry" wrote:

Demot

How old is this computer? You would not normally get so many listed.
Are you disregarding those which are not checked.? It's not
practical to investigate so many when the other suggestion are far
better lines of enquiry. You have not responded to my other
suggestions?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Hi Gerry
Thanks again.

I ran sigverif.exe and it reports I have 184 unsigned files.
What file extensions determine drivers and how would you suggest I
follow up on this report?



"Gerry" wrote:

Dermot

I can see no obvious problems there.

What software changes did you make prior to the problem first
arising.

Are there any yellow question marks in Device Manager? Right click
on the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not
checked.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dermot wrote:
Thanks for the reply and links Gerry

Posted below it the information collated from hdtune.
Please post back with any further suggestions.

HD Tune: IC35L090AVV207-0 Information

Firmware version : V23OA66A
Serial number : VNVC00G3EE1EKX
Capacity : 76.7 GB (~82.3 GB)
Buffer size : 1865216 bytes
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : no

Partition : 1
Drive letter : C:\
Label :
Capacity : 78528 MB
Usage : 47.67%
Type : NTFS
Bootable : Yes

HD Tune: IC35L090AVV207-0 Health

ID Current Worst ThresholdData
Status

(01) Raw Read Error Rate 100 100 60 0
Ok

(02) Throughput Performance 100 100 50 0
Ok

(03) Spin Up Time 91 91 24
17039702 Ok

(04) Start/Stop Count 99 99 0 4130
Ok

(05) Reallocated Sector Count 100 100 5 0
Ok

(07) Seek Error Rate 100 100 67 0
Ok

(08) Seek Time Performance 100 100 20 0
Ok

(09) Power On Hours Count 100 100 0 5321
Ok

(0A) Spin Retry Count 95 95 60 1
Ok

(0C) Power Cycle Count 99 99 0 4109
Ok

(C0) Power Off Retract Count 97 97 50 4148
Ok

(C1) Load Cycle Count 97 97 50 4148
Ok

(C2) Temperature 144 144 0 720934
Ok

(C4) Reallocated Event Count 100 100 0 0
Ok

(C5) Current Pending Sector 100 100 0 4
Ok

(C6) Offline Uncorrectable 100 100 0 0
Ok

(C7) Ultra DMA CRC Error Count 200 200 0 366
Ok


Power On Time : 5321
Health Status : Ok

HD Tune: IC35L090AVV207-0 Error Scan
Scanned data : 78502 MB
Damaged Blocks : 0.0 %
Elapsed Time : 31:27

Before Defragmenting : VolumeC.txt
Volume (C
Volume size = 76.69 GB
Cluster size = 4 KB
Used space = 36.57 GB
Free space = 40.12 GB
Percent free space = 52 %

Volume fragmentation
Total fragmentation = 2 %
File fragmentation = 5 %
Free space fragmentation = 0 %

File fragmentation
Total files = 84,720
Average file size = 605 KB
Total fragmented files = 1,940
Total excess fragments = 13,863
Average fragments per file = 1.16

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 6,650
Fragmented folders = 77
Excess folder fragments = 657

Master File Table (MFT) fragmentation
Total MFT size = 97 MB
MFT record count = 91,796
Percent MFT in use = 92 %
Total MFT fragments = 4

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
927 4 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avildr.log
615 9 MB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgupd.log
408 202 MB \Documents and Settings\Dermot
Hayes\My Documents\My Videos\DivX Movies\Temporary Downloaded
Files\A Broken Life (2008) DVDRip XviD DOMiNO Release.divx.part
354 27 MB
\WINDOWS\system32\drivers\fidbox.dat 317 4 MB
\WINDOWS\Internet Logs\tvDebug.log 286 52 MB
\System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP143\A0138508.exe
277 1 KB
\WINDOWS\system32\config\system.LOG 249 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgwd.log.2 241 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgwd.log.3 238 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgwd.log.1 228 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgcore.log.6 206 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avglng.log.1 199 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgcore.log.7 177 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgsched.log.4 168 707 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgwd.log 161 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgsched.log.2 161 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgsched.log.3 160 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgsched.log.1 157 1,000 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avgcore.log.2 156 8 MB
\Documents and Settings\All Users\Application Data\AOL\C_AOL
9.0\organize\dermothayes05 132 592 KB
\Documents and Settings\All Users\Application
Data\Avg8\Log\avglng.log 111 20 MB
\RECYCLER\S-1-5-21-1935655697-2147096767-1060284298-1003\Dc3\Flat
Stanley Letter\Flat Stanley Visits Glasgow.doc 106 20
MB \Documents and Settings\Dermot Hayes\Desktop\Flat
Stanley Visits Glasgow\All Flat Stanley's Pictures\Flat Stanley
Letter\Flat Stanley Visits Glasgow.doc 101 8 MB
\Documents and Settings\Dermot Hayes\Desktop\01 Track 01 -
Acoustic Pop in G Major.mp3 96 11 MB
\Documents and Settings\Dermot Hayes\Desktop\Flat Stanley Visits
Glasgow\All Flat Stanley's Pictures\Flat Stanley Letter\Granny
and Jack.doc 94 394 KB \Documents and
Settings\All Users\Application Data\Avg8\Log\avgwdsvc.log
92 26 MB \Documents and Settings\All
Users\Application Data\AOL\C_AOL 9.0\idb\main.idx
85 360 KB \System Volume
Information\_restore{120743AF-BFE3-46C5-A0A6-2E3F73AE57CC}\RP148
84 486 KB \Documents and Settings\All
Users\Application Data\Avg8\Log\avgsched.log


"Gerry" wrote:

Dermot

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
(A problem occurred within NTFS.SYS, the driver file that allows
the system to read and write to NTFS file system drives. There
may be a physical problem with the disk, or an Interrupt Request
Packet (IRP) may be corrupted. Other common causes include heavy
hard drive fragmentation, heavy file I/O, problems with some
types of drive-mirroring software, or some antivirus software. I
suggest running ChkDsk or ScanDisk as a first step; then disable
all file system filters such as virus scanners, firewall
software, or backup utilities. Check the file properties of
NTFS.SYS to ensure it matches the current OS or SP version.
Update all disk, tape backup, CD-ROM, or removable device
drivers to the most current versions. Source:
http://aumha.org/a/stop.htm

Try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under
Drive letter and then double click the two page icon ( copy to
Clipboard ) and copy into a further message.