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Error Code 81000314



 
 
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  #31  
Old June 27th 06, 07:09 PM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
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Default Error Code 81000314

hi Jonathan
i think that i recive a email from the msn live support and he resolve the
problem u can send me your email and i will forwared the email to u

"JAS" wrote:

I have tried to sign into Messenger unsuccessfully all morning, keep getting
the following error message: "Signing into windows live messenger failed
because the service is temporaily unavailable. Please try again later, error
code : 81000314"

Anyone else experiencing similiar problems or know if this is a wider issue?



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  #32  
Old June 27th 06, 07:32 PM posted to microsoft.public.windowsxp.messenger
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Posts: n/a
Default Error Code 81000314

Hi Mohamed,

Thank you for contacting Windows Live Messenger Technical Support. My name
is Jon, and I will be glad to assist you with your concern.

Based on the information I received, I understand that you could not sign in
to Windows Live Messenger and you are are receiving the error code 81000314.
You tried to test the status of Windows Live Messenger and it does not have
any problems. You even tried to reinstall Windows Live Messenger but it did
not resolve your issue. You tried to connect to other computers and you
actually could and there was no problems with it. Please accept my apology
for whatever inconvenience this caused you. Rest assured that I will do my
best to help resolve your concern.

You are experiencing this issue because your Windows Live Messenger cache
has been corrupted or your Windows Live Messenger service is temporarily
experiencing difficulties.

The following instructions are lengthy but helpful and it is important that
you follow them carefully in the order shown to ensure the problem is
resolved.

To give you a brief overview on what you will do, here is a summary of steps
you will be performing:

- Verify the status of the Windows Live Messenger service.
- Clear the Windows Live Messenger cache.
- If the issue persists, send us a connection log file.

I know how this can be quite confusing but I would appreciate your patience
in accomplishing each step.

Try the following solutions in the order that they are listed:

1. The Windows Live Messenger service may be experiencing temporary
connectivity issues. To verify the status of the Windows Live Messenger
service, visit http://messenger.msn.com/Status.aspx.

2. Try to sign in again later.

3. If the issue persists, follow these steps to clear the Windows Live
Messenger cache:
a. If Windows Live Messenger is running, right-click the Messenger icon in
the notification area at the far right of the taskbar, and then click "Exit."
b. Open a Command Prompt window:
- On Microsoft Windows 2003, Windows XP, or Windows 2000, click "Start,"
click "Run," type "cmd," and then click "OK."
- On Windows 98 or Windows Millennium Edition, click "Start," click "Run,"
type "command," and then click "OK."

c. At the command prompt, type "CD\", and then press ENTER.
d. At the command prompt, type the following command, and then press ENTER:
CD %appdata%\microsoft
e. At the command prompt, type the following command, and then press ENTER:
CD "MSN MESSENGER"
f. At the command prompt, type the following command, and then press ENTER:
DEL /s ListCache.dat

Note: This command deletes all the ListCache.dat files in all subfolders.
You may see a list of the files that are being deleted.

g. At the command prompt, type "exit", and then press ENTER.
h. Restart Messenger.

4. If the issue persists, send us a connection log file.

A. Install the latest version of Windows Live Messenger:
i. Go to http://get.live.com/messenger/overview
ii. Click on the "Get it free" or “Download Now” button and step through the
wizard to install Windows Live Messenger.

B. To generate connectivity logs for Windows Live Messenger, follow these
steps:
i. Right-click the Windows Live Messenger icon in the notification area at
the far right of the taskbar, and then click "Exit."
ii. Delete the already existing connection log file.

a. Start Windows Live Messenger, but do not sign in.
b. On the Windows Live Messenger "File" menu, click "Open Received Files."
c. In the My Received Files folder, locate and select the MsnMsgr.txt file,
and then press DELETE.

iii. Make sure that Connection Logging is enabled:
a. Start Messenger, but do not sign in.
b. On the "Tools" menu, click "Options."
c. In the "Options" dialog box, click "Connection," and then click "Advanced
Settings."
d. Under "Connection Logging," make sure that the "Save a log of my server
connections to help troubleshoot connection problems" check box is selected.
e. Close the "Options" dialog box.

iv. Sign in to Windows Live Messenger again: click "Sign In." The new
connectivity log file (MSNMsgr.txt) is automatically generated in the My
Received Files folder that is described in step 4.b.ii.c.

C. To send the MsnMsgr.txt log file to Windows Live Messenger support, send
a reply back to the support incident response, and attach the log file to the
e-mail.

I hope these steps help you resolve your concern with Windows Live
Messenger. If these steps still did not resolve your issue, do not hesitate
to send a reply back to this e-mail and we would be happy to figure out and
resolve your issue further because you are a valuable customer to us.

If you need further assistance with Windows Live Messenger, you may contact
us at http://support.live.com or visit
http://ideas.live.com/programpage.as...0-c6313f7ebb73
for additional information, self-help instructions and to know more about the
features of Windows Live Messenger.

Thank you for contacting Windows Live Messenger and have a nice day.

Sincerely,

Jon
Windows Live Messenger Technical Support

--- Original Message ---
From:
Sent: Tuesday, June 27, 2006 12:58:14 PM UTC
To: MSSGR.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject: Windows Live Messenger:I need something fixed:Instant Messagesther

Service:
Windows Live Messenger

What type of problem do you have?
I need something fixed
Instant Messages
other

Full Name:
mohamed aleskandrany

What e-mail address would you like a response sent to?


Primary e-mail address/member ID associated with the account you are
inquiring about:


Be specific when describing your problem. The details that you include
enable us to promptly send you the most likely solution to your issue.
have tried to sign into Messenger unsuccessfully all morning and i recive
this error
" Signing to msn messanger failed because the service is temporaily
unavailable. Please try again later. 81000314 and i test the status of the
service and the status is good and i try to connect to msn web messanger
and it connected successfully i try to uninstall and install the msn and the
problem is still amd i try to connect from another pc and it connect
successfully i want to know how i resolve this problem

Frequency of the issue:
Always present

Where are you trying to connect from?
Work

If you have a firewall, which one?
None

Type of Internet connection:
DSL



Which operating system are you using?Windows 2000: Mozilla/4.0 (compatible;
MSIE 6.0; Windows NT 5.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1)

Which browser are you using: IE6

Location: en-us - English (United States)

Type of Support: E-mail Support

"Jonathan Kay [MVP]" wrote:

Hi,

Well the login process is different -- just like if you use Windows Messenger (not Live) it
uses a completely different version of the protocol which might allow you to sign in.

If one allows you to sign in but another doesn't it's either inconsistent or a problem with
the process involved with signing in with a specific version of the client.

Either way, I hope to have more details within the hour.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

wrote in message
oups.com...
Right now I can't access from MSN Messenger 7.5. I get the 81000314
message like everyone else.
I have read the thread so it does look like a server issue.

For some reason though, Web Messenger works.
http://webmessenger.msn.com/default.aspx?R=1

Jonathan, any idea why the regular client does not work, but the web
browser client works fine?

JBM




  #33  
Old June 28th 06, 04:00 AM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

I was having the same problem for the past 24 hours

Time is now 03:00 UTC - 28Jun06 and the problem has fixed itself

B1





"Mohamed" wrote:

hi Jonathan
i think that i recive a email from the msn live support and he resolve the
problem u can send me your email and i will forwared the email to u

"JAS" wrote:

I have tried to sign into Messenger unsuccessfully all morning, keep getting
the following error message: "Signing into windows live messenger failed
because the service is temporaily unavailable. Please try again later, error
code : 81000314"

Anyone else experiencing similiar problems or know if this is a wider issue?



  #34  
Old June 29th 06, 10:38 PM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

Hi. It's Thursday June 29th, 5:33 pm EST and I'm still experiencing the same
problem. Only once for a few minutes did it work, then it signed off by
itself, and have not been able to sign on again. Any one else still having
this problem? Any ideas as to when this will be resolved. Thank you.

"Jonathan Kay [MVP]" wrote:

Hi,

Well the login process is different -- just like if you use Windows Messenger (not Live) it
uses a completely different version of the protocol which might allow you to sign in.

If one allows you to sign in but another doesn't it's either inconsistent or a problem with
the process involved with signing in with a specific version of the client.

Either way, I hope to have more details within the hour.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

wrote in message
oups.com...
Right now I can't access from MSN Messenger 7.5. I get the 81000314
message like everyone else.
I have read the thread so it does look like a server issue.

For some reason though, Web Messenger works.
http://webmessenger.msn.com/default.aspx?R=1

Jonathan, any idea why the regular client does not work, but the web
browser client works fine?

JBM




  #35  
Old July 1st 06, 12:59 AM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

Same deal. Can't connect via any windows messenger/msn
messenger/Windows Live. June 30th. Been going all day for me. Ran all
the steps, all the systems seems to be up.

Crazy.

  #36  
Old July 1st 06, 03:18 AM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

Windows Live Messenger isn't working for me either. I tried using
webmessenger, and it won't sign me in. I've been using the same email addy
for years.

Been happening since 3:30 pm (June 30th)...it's now 10:15pm (June 30th).

What's the deal?




  #37  
Old July 1st 06, 01:04 PM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

Hi everybody!
I've been unable to connect to the Messenger service since last night. I've
tried to connect on 5 different computers, on different networks, with
different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
etc. None of them will connect. I've even tried changing my password. I keep
getting an error like "messenger service is currently unavailable error:
81000314. Please try again later "retry") I am in Ottawa Canada.

  #38  
Old July 1st 06, 01:50 PM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

Hi,

Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As
such, there's nothing you can do about the problem except try again later.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Puhutes" wrote in message
...
Hi everybody!
I've been unable to connect to the Messenger service since last night. I've
tried to connect on 5 different computers, on different networks, with
different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
etc. None of them will connect. I've even tried changing my password. I keep
getting an error like "messenger service is currently unavailable error:
81000314. Please try again later "retry") I am in Ottawa Canada.



  #39  
Old July 1st 06, 03:10 PM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

It's been 2 days for me now, But yet my wife has no problem signing in her
account. I did a disk scan check and i couldn't quite read it but i had bad
clusters with my acount name in it. after it was done checking and fixing I
tried to sign in again, but still no. Why would it allow others on the same
pc but not mine?? I have no problem signing into my email though, just MSN.

"Jonathan Kay [MVP]" wrote:

Hi,

Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As
such, there's nothing you can do about the problem except try again later.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Puhutes" wrote in message
...
Hi everybody!
I've been unable to connect to the Messenger service since last night. I've
tried to connect on 5 different computers, on different networks, with
different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
etc. None of them will connect. I've even tried changing my password. I keep
getting an error like "messenger service is currently unavailable error:
81000314. Please try again later "retry") I am in Ottawa Canada.




  #40  
Old July 1st 06, 05:40 PM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314


Yup. It seems to only affect my username too. Thanks for the
explanation Microsoft guy.

  #41  
Old July 3rd 06, 04:26 AM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

Same problem experienced in Taipei. Some of my friends are not affected, but
only me. I guess this is because I registered the hotmail account in the very
early day (about 9 years ago).

Very annoying situation.


  #42  
Old July 3rd 06, 04:57 AM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

Hello,

I have been experiencing this error code for a couple of days now and still
cant log on to Live Messenger on my Laptop. However, logging on to
LiveMessenger on my home PC and @hotmail.com or using another account for
live messenger on my laptop is "ok".

Please kindly advise if there is anything I can do to solve this problem on
my laptop.

Thanks!

"Jonathan Kay [MVP]" wrote:

Hi,

Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As
such, there's nothing you can do about the problem except try again later.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Puhutes" wrote in message
...
Hi everybody!
I've been unable to connect to the Messenger service since last night. I've
tried to connect on 5 different computers, on different networks, with
different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
etc. None of them will connect. I've even tried changing my password. I keep
getting an error like "messenger service is currently unavailable error:
81000314. Please try again later "retry") I am in Ottawa Canada.




  #43  
Old July 3rd 06, 05:15 AM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

Hi.....I have the same problem...actually it's really annoying....i've been
trying to connect all day but there is no way to do it.
I'm from Chile.....do you know how long will it take to fix this? or maybe
we would have to create a new account to sign in succesfully.....i hope not!
Let me know if you have some idea.....
thanks



"Poon-Pete" wrote:

Hello,

I have been experiencing this error code for a couple of days now and still
cant log on to Live Messenger on my Laptop. However, logging on to
LiveMessenger on my home PC and @hotmail.com or using another account for
live messenger on my laptop is "ok".

Please kindly advise if there is anything I can do to solve this problem on
my laptop.

Thanks!

"Jonathan Kay [MVP]" wrote:

Hi,

Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As
such, there's nothing you can do about the problem except try again later.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Puhutes" wrote in message
...
Hi everybody!
I've been unable to connect to the Messenger service since last night. I've
tried to connect on 5 different computers, on different networks, with
different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
etc. None of them will connect. I've even tried changing my password. I keep
getting an error like "messenger service is currently unavailable error:
81000314. Please try again later "retry") I am in Ottawa Canada.




  #44  
Old July 3rd 06, 05:34 AM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

I can't sign in msn messenger and webmessenger as well by using the
account which i used to use.. but i can sign in by using another
account...

I am from malaysia.. when can this problem be solved?

tuti wrote:
Hi.....I have the same problem...actually it's really annoying....i've been
trying to connect all day but there is no way to do it.
I'm from Chile.....do you know how long will it take to fix this? or maybe
we would have to create a new account to sign in succesfully.....i hope not!
Let me know if you have some idea.....
thanks



"Poon-Pete" wrote:

Hello,

I have been experiencing this error code for a couple of days now and still
cant log on to Live Messenger on my Laptop. However, logging on to
LiveMessenger on my home PC and @hotmail.com or using another account for
live messenger on my laptop is "ok".

Please kindly advise if there is anything I can do to solve this problem on
my laptop.

Thanks!

"Jonathan Kay [MVP]" wrote:

Hi,

Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As
such, there's nothing you can do about the problem except try again later.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Puhutes" wrote in message
...
Hi everybody!
I've been unable to connect to the Messenger service since last night. I've
tried to connect on 5 different computers, on different networks, with
different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
etc. None of them will connect. I've even tried changing my password. I keep
getting an error like "messenger service is currently unavailable error:
81000314. Please try again later "retry") I am in Ottawa Canada.





  #45  
Old July 5th 06, 01:27 AM posted to microsoft.public.windowsxp.messenger
external usenet poster
 
Posts: n/a
Default Error Code 81000314

Greetings,

Are you sure you're getting that error code on your laptop?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Poon-Pete" wrote in message
...
Hello,

I have been experiencing this error code for a couple of days now and still
cant log on to Live Messenger on my Laptop. However, logging on to
LiveMessenger on my home PC and @hotmail.com or using another account for
live messenger on my laptop is "ok".

Please kindly advise if there is anything I can do to solve this problem on
my laptop.

Thanks!

"Jonathan Kay [MVP]" wrote:

Hi,

Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As
such, there's nothing you can do about the problem except try again later.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Puhutes" wrote in message
...
Hi everybody!
I've been unable to connect to the Messenger service since last night. I've
tried to connect on 5 different computers, on different networks, with
different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
etc. None of them will connect. I've even tried changing my password. I keep
getting an error like "messenger service is currently unavailable error:
81000314. Please try again later "retry") I am in Ottawa Canada.






 




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