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#1
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"Action Canceled" when attempting to view help pages from server
Chm files are imbedded in our applications, which are accessed on the server.
When I open the file (which I can do), There's an "Action Canceled" message where the topics should be. I can see the TOC, and the Index, and those work - I just can't view the pages themselved. I just installed XP updates today, so I'm guessing that's what's causing this - how do I fix it? |
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#2
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Usually, a CHM file error is due to a corrupt 'HH.EXE', Running MSCONFIG.EXE would show you an "Expand File" button, which you could
use to repair HH.EXE -- Mark L. Ferguson FAQ for Windows Antispy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm "Blythe" wrote in message ... Chm files are imbedded in our applications, which are accessed on the server. When I open the file (which I can do), There's an "Action Canceled" message where the topics should be. I can see the TOC, and the Index, and those work - I just can't view the pages themselved. I just installed XP updates today, so I'm guessing that's what's causing this - how do I fix it? |
#3
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Quote:
The same thing is happening with our help files stored on a server. A temporary fix is to copy the file you are trying to access to your desktop, or anywhere local -- you will then be able to open it. Let me know if you figure out a permanent fix. |
#4
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We too are getting this error on our CHM files on network drives. Works OK on
local drive. I believe it is related to a Windows update and not to a corrupt HH.EXE. Have searched the web high and low and MS knowledgebase but no solution found yet. Hopefully someone within Microsoft will let us know what the fix is. Regards -- Sentinel7 "Blythe" wrote: Chm files are imbedded in our applications, which are accessed on the server. When I open the file (which I can do), There's an "Action Canceled" message where the topics should be. I can see the TOC, and the Index, and those work - I just can't view the pages themselved. I just installed XP updates today, so I'm guessing that's what's causing this - how do I fix it? |
#5
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Sentinel7,
Recent security update causes this. See: http://support.microsoft.com/kb/896905 http://support.microsoft.com/kb/892675 -- Ramesh, Windows XP MVP http://windowsxp.mvps.org "Sentinel7" wrote in message ... We too are getting this error on our CHM files on network drives. Works OK on local drive. I believe it is related to a Windows update and not to a corrupt HH.EXE. Have searched the web high and low and MS knowledgebase but no solution found yet. Hopefully someone within Microsoft will let us know what the fix is. Regards -- Sentinel7 "Blythe" wrote: Chm files are imbedded in our applications, which are accessed on the server. When I open the file (which I can do), There's an "Action Canceled" message where the topics should be. I can see the TOC, and the Index, and those work - I just can't view the pages themselved. I just installed XP updates today, so I'm guessing that's what's causing this - how do I fix it? |
#6
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Hi,
Thanks for this. But, we had previously reviewed these 2 kb items. Implemented and still have same problem. Although kb http://support.microsoft.com/kb/892675 seems to relate to http urls in the UrlAllowList registry setting. How does one put in details about UNC paths on our network? Thanks. -- Sentinel7 "Ramesh, MS-MVP" wrote: Sentinel7, Recent security update causes this. See: http://support.microsoft.com/kb/896905 http://support.microsoft.com/kb/892675 -- Ramesh, Windows XP MVP http://windowsxp.mvps.org "Sentinel7" wrote in message ... We too are getting this error on our CHM files on network drives. Works OK on local drive. I believe it is related to a Windows update and not to a corrupt HH.EXE. Have searched the web high and low and MS knowledgebase but no solution found yet. Hopefully someone within Microsoft will let us know what the fix is. Regards -- Sentinel7 "Blythe" wrote: Chm files are imbedded in our applications, which are accessed on the server. When I open the file (which I can do), There's an "Action Canceled" message where the topics should be. I can see the TOC, and the Index, and those work - I just can't view the pages themselved. I just installed XP updates today, so I'm guessing that's what's causing this - how do I fix it? |
#7
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Hi again,
Finally solved the problem. Our shares are using DFS, so we connect using a UNC of \\xyz.com.au\Data. This means that in IE the share is put into the Internet zone by default and not the Local Intranet zone. If I change the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x \ItssRestrictions\MaxAllowedZone key to 3 or higher, then the CHM file displays correctly. But this defeats the purpose of the security update. A better way was to add the site file://\\xyz.com.au\Data to the Local Intranet zone. Now it all works. Relevant KB articles: http://support.microsoft.com/kb/896054/ http://support.microsoft.com/kb/174360/ -- Sentinel7 "Ramesh, MS-MVP" wrote: Sentinel7, Recent security update causes this. See: http://support.microsoft.com/kb/896905 http://support.microsoft.com/kb/892675 -- Ramesh, Windows XP MVP http://windowsxp.mvps.org "Sentinel7" wrote in message ... We too are getting this error on our CHM files on network drives. Works OK on local drive. I believe it is related to a Windows update and not to a corrupt HH.EXE. Have searched the web high and low and MS knowledgebase but no solution found yet. Hopefully someone within Microsoft will let us know what the fix is. Regards -- Sentinel7 "Blythe" wrote: Chm files are imbedded in our applications, which are accessed on the server. When I open the file (which I can do), There's an "Action Canceled" message where the topics should be. I can see the TOC, and the Index, and those work - I just can't view the pages themselved. I just installed XP updates today, so I'm guessing that's what's causing this - how do I fix it? |
#8
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Glad you got it working, Sentinel7.
-- Ramesh, Windows XP MVP http://windowsxp.mvps.org "Sentinel7" wrote in message ... Hi again, Finally solved the problem. Our shares are using DFS, so we connect using a UNC of \\xyz.com.au\Data. This means that in IE the share is put into the Internet zone by default and not the Local Intranet zone. If I change the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x \ItssRestrictions\MaxAllowedZone key to 3 or higher, then the CHM file displays correctly. But this defeats the purpose of the security update. A better way was to add the site file://\\xyz.com.au\Data to the Local Intranet zone. Now it all works. Relevant KB articles: http://support.microsoft.com/kb/896054/ http://support.microsoft.com/kb/174360/ -- Sentinel7 "Ramesh, MS-MVP" wrote: Sentinel7, Recent security update causes this. See: http://support.microsoft.com/kb/896905 http://support.microsoft.com/kb/892675 -- Ramesh, Windows XP MVP http://windowsxp.mvps.org "Sentinel7" wrote in message ... We too are getting this error on our CHM files on network drives. Works OK on local drive. I believe it is related to a Windows update and not to a corrupt HH.EXE. Have searched the web high and low and MS knowledgebase but no solution found yet. Hopefully someone within Microsoft will let us know what the fix is. Regards -- Sentinel7 "Blythe" wrote: Chm files are imbedded in our applications, which are accessed on the server. When I open the file (which I can do), There's an "Action Canceled" message where the topics should be. I can see the TOC, and the Index, and those work - I just can't view the pages themselved. I just installed XP updates today, so I'm guessing that's what's causing this - how do I fix it? |
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