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#16
July 24th 04, 07:13 AM
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Fax won't receive
Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem.
-- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty 
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#17
July 24th 04, 07:13 AM
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Fax won't receive
Hi Russ,
Yes the program is set to auto reveive fax. I looks like when a fax comes in about 1/2 comes accross (of course I can't see that), the I get an error message "fatal error, fax didn't receive" -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#18
July 24th 04, 07:13 AM
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Fax won't receive
Hi Russ,
Yes the program is set to auto reveive fax. I looks like when a fax comes in about 1/2 comes accross (of course I can't see that), the I get an error message "fatal error, fax didn't receive" -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#19
July 24th 04, 07:13 AM
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Fax won't receive
Hi Russ,
Yes the program is set to auto reveive fax. I looks like when a fax comes in about 1/2 comes accross (of course I can't see that), the I get an error message "fatal error, fax didn't receive" -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#20
July 24th 04, 07:13 AM
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Fax won't receive
Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem.
-- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#21
July 24th 04, 07:13 AM
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Fax won't receive
Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem.
-- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#22
July 24th 04, 07:13 AM
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Fax won't receive
Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem.
-- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#23
July 24th 04, 07:13 AM
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Fax won't receive
You can always disable AV during fax reception and see if that helps, but I
doubt it will. Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Fatal Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem. -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#24
July 24th 04, 07:13 AM
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Fax won't receive
You can always disable AV during fax reception and see if that helps, but I
doubt it will. Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Fatal Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem. -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#25
July 24th 04, 07:13 AM
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Fax won't receive
You can always disable AV during fax reception and see if that helps, but I
doubt it will. Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Fatal Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem. -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#26
July 24th 04, 07:13 AM
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Fax won't receive
You can always disable AV during fax reception and see if that helps, but I
doubt it will. Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Fatal Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem. -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#27
July 24th 04, 07:13 AM
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Fax won't receive
You can always disable AV during fax reception and see if that helps, but I
doubt it will. Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Fatal Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem. -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#28
July 24th 04, 07:13 AM
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Fax won't receive
You can always disable AV during fax reception and see if that helps, but I
doubt it will. Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Fatal Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem. -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#29
July 24th 04, 07:13 AM
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Fax won't receive
You can always disable AV during fax reception and see if that helps, but I
doubt it will. Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Fatal Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem. -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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#30
July 27th 04, 05:04 AM
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Fax won't receive
Russ,
You seem so knowlegable about computers. I truly appreciate your help. I know the modem is OK because I could send and receive faxes at one time. Now I can only send. What I think I should do is backup my files and reinstall windows XP. The fax issue is ju st one of several. Its been a long time since I upgraded to XP and maybe there is just too many errors. A clean start may be the ticket. -- Kitty "Russ Valentine [MVP-Outlook]" wrote: You can always disable AV during fax reception and see if that helps, but I doubt it will. Unfortunately, Windows XP Fax has proven to be incompatible with many common modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you first try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Fatal Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie. These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers. -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Also, I have Norton anti-virus. I was reading some of the post and saw that , that could be part of the problem. -- Kitty "Russ Valentine [MVP-Outlook]" wrote: Have you configured Fax for automatic reception? If so, can you tell us what happens when a fax call comes in, including any error messages? -- Russ Valentine [MVP-Outlook] "Kitty" wrote in message ... Hi, I am very new at this so please be patient with me. I have windows XP pro. I can send with microsoft fax but cannot receive a fax. I have a seperate phone line for the fax capabilities only ( through my computer) I also have cable for internet. I am sure it is a config issue, but I just cannot seem to make it work. Any help appreciated. Kitty
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