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#16
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Unable to install fax component
I tried tonight to install the fax component, and ran into a refusal to
install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll email these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1328124.html |
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#17
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Unable to install fax component
If you have applied any Service Packs, these files may have been moved to a
different folder (ServicePackFiles\i386), and you will need to direct the routine to that folder. -- Russ Valentine [MVP-Outlook] "rich904" wrote in message ... I tried tonight to install the fax component, and ran into a refusal to install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll email these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1328124.html |
#18
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Unable to install fax component
I also can not install the component, "fax services" and have been
communicating with Microsoft about this problem. I have two laptops with XP Professional and neither computer will install the services. Microsoft refuses to recognize the problem. I was told by Microsoft that it is an OEM software and it is their problem. Microsoft should post a fix in the auto windows update so all can use the services they paid for. I guess maybe we should move to a different operating system so we may conduct our daily business. "Mike P" wrote: I can't install the fax component using the steps outlined on microsoft.com. I go to Control Panel - Add/Remove Programs - Add/Remove Windows Components, then check the Fax Services checkbox and press OK. An installation dialog ensues and ends with a dialog "You have successfully completed the Windows Components Wizard". I click Finish, and when I check the Printers and Faxes window no fax appears. Using the "Set up faxing" choice there runs a setup routine, and sometimes a Fax item appears and sometimes it doesn't, but refreshing the display (View - Refresh) always results in no fax appearing. Going to Start - All Programs - Accessories - Communications - Fax, the Fax folder is there but it is empty (no fax console). No error messages appear during this entire process. I do have a fax modem installed and have used it in the past (prior to installation of SP2) without difficulty. Any clues as to how to troubleshoot this problem? |
#19
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Unable to install fax component
Post your details.
Microsoft can't fix this problem until they can reproduce it, and so far no reproducible steps have been posted. ------ Russ Valentine [MVP-Outlook] DOM wrote: I also can not install the component, "fax services" and have been communicating with Microsoft about this problem. I have two laptops with XP Professional and neither computer will install the services. Microsoft refuses to recognize the problem. I was told by Microsoft that it is an OEM software and it is their problem. Microsoft should post a fix in the auto windows update so all can use the services they paid for. I guess maybe we should move to a different operating system so we may conduct our daily business. "Mike P" wrote: I can't install the fax component using the steps outlined on microsoft.com. I go to Control Panel - Add/Remove Programs - Add/Remove Windows Components, then check the Fax Services checkbox and press OK. An installation dialog ensues and ends with a dialog "You have successfully completed the Windows Components Wizard". I click Finish, and when I check the Printers and Faxes window no fax appears. Using the "Set up faxing" choice there runs a setup routine, and sometimes a Fax item appears and sometimes it doesn't, but refreshing the display (View - Refresh) always results in no fax appearing. Going to Start - All Programs - Accessories - Communications - Fax, the Fax folder is there but it is empty (no fax console). No error messages appear during this entire process. I do have a fax modem installed and have used it in the past (prior to installation of SP2) without difficulty. Any clues as to how to troubleshoot this problem? |
#20
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Unable to install fax component
Had exactly the same problem, and I mean exactly, sometimes I had a "ghost"
fax, it appeared for about a second, then disappears. I fixed it by reading this http://support.microsoft.com/kb/884018/EN-US/ "This problem occurs because the security database is corrupted.". You can fix by http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&Q S=can't+install+windows+components&OS=&CN=10&BV_Se @@@@&BV_EngineID= ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(A ll+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2 Although the microsoft artcle doesn't recommend it so it's obviously not a great fix, it worked for me though. I do realise the article doesn't descibe exactly the problem you have/I had but for some reason it works. You might even find my post above somewhere, others have also had a ghost fax. "DOM" wrote in message ... I also can not install the component, "fax services" and have been communicating with Microsoft about this problem. I have two laptops with XP Professional and neither computer will install the services. Microsoft refuses to recognize the problem. I was told by Microsoft that it is an OEM software and it is their problem. Microsoft should post a fix in the auto windows update so all can use the services they paid for. I guess maybe we should move to a different operating system so we may conduct our daily business. "Mike P" wrote: I can't install the fax component using the steps outlined on microsoft.com. I go to Control Panel - Add/Remove Programs - Add/Remove Windows Components, then check the Fax Services checkbox and press OK. An installation dialog ensues and ends with a dialog "You have successfully completed the Windows Components Wizard". I click Finish, and when I check the Printers and Faxes window no fax appears. Using the "Set up faxing" choice there runs a setup routine, and sometimes a Fax item appears and sometimes it doesn't, but refreshing the display (View - Refresh) always results in no fax appearing. Going to Start - All Programs - Accessories - Communications - Fax, the Fax folder is there but it is empty (no fax console). No error messages appear during this entire process. I do have a fax modem installed and have used it in the past (prior to installation of SP2) without difficulty. Any clues as to how to troubleshoot this problem? |
#21
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Russ,
I believe I am having the same problem with my new IBM Thinkpad T43. I have tried to install the fax service two ways: 1) From Printers and Faxes, clicking on "set up faxing" in the printer tasks menu on left of window; 2) From add remove windows components, by checking the box next to fax service. Both resulted in the same error about not being able to copy files. Clicking browse reveals the file, but apparently it cannot be copied. I searched for alternate I386 folders, but none contained the necessary files. If you need any additional info (e.g. logs) I am happy to help. I would very much like to use the fax service. Please note installations were attempted when all virus, spyware and firewall programs were disabled. Thanks, Mike "Russ Valentine [MVP Outlook]" wrote: Post your details. Microsoft can't fix this problem until they can reproduce it, and so far no reproducible steps have been posted. ------ Russ Valentine [MVP-Outlook] DOM wrote: I also can not install the component, "fax services" and have been communicating with Microsoft about this problem. I have two laptops with XP Professional and neither computer will install the services. Microsoft refuses to recognize the problem. I was told by Microsoft that it is an OEM software and it is their problem. Microsoft should post a fix in the auto windows update so all can use the services they paid for. I guess maybe we should move to a different operating system so we may conduct our daily business. "Mike P" wrote: I can't install the fax component using the steps outlined on microsoft.com. I go to Control Panel - Add/Remove Programs - Add/Remove Windows Components, then check the Fax Services checkbox and press OK. An installation dialog ensues and ends with a dialog "You have successfully completed the Windows Components Wizard". I click Finish, and when I check the Printers and Faxes window no fax appears. Using the "Set up faxing" choice there runs a setup routine, and sometimes a Fax item appears and sometimes it doesn't, but refreshing the display (View - Refresh) always results in no fax appearing. Going to Start - All Programs - Accessories - Communications - Fax, the Fax folder is there but it is empty (no fax console). No error messages appear during this entire process. I do have a fax modem installed and have used it in the past (prior to installation of SP2) without difficulty. Any clues as to how to troubleshoot this problem? |
#22
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Is this after installing SP2? If so, send me a valid email address so I can
send you some things to try. -- Russ Valentine [MVP-Outlook] "Mike" wrote in message ... Russ, I believe I am having the same problem with my new IBM Thinkpad T43. I have tried to install the fax service two ways: 1) From Printers and Faxes, clicking on "set up faxing" in the printer tasks menu on left of window; 2) From add remove windows components, by checking the box next to fax service. Both resulted in the same error about not being able to copy files. Clicking browse reveals the file, but apparently it cannot be copied. I searched for alternate I386 folders, but none contained the necessary files. If you need any additional info (e.g. logs) I am happy to help. I would very much like to use the fax service. Please note installations were attempted when all virus, spyware and firewall programs were disabled. Thanks, Mike "Russ Valentine [MVP Outlook]" wrote: Post your details. Microsoft can't fix this problem until they can reproduce it, and so far no reproducible steps have been posted. ------ Russ Valentine [MVP-Outlook] DOM wrote: I also can not install the component, "fax services" and have been communicating with Microsoft about this problem. I have two laptops with XP Professional and neither computer will install the services. Microsoft refuses to recognize the problem. I was told by Microsoft that it is an OEM software and it is their problem. Microsoft should post a fix in the auto windows update so all can use the services they paid for. I guess maybe we should move to a different operating system so we may conduct our daily business. "Mike P" wrote: I can't install the fax component using the steps outlined on microsoft.com. I go to Control Panel - Add/Remove Programs - Add/Remove Windows Components, then check the Fax Services checkbox and press OK. An installation dialog ensues and ends with a dialog "You have successfully completed the Windows Components Wizard". I click Finish, and when I check the Printers and Faxes window no fax appears. Using the "Set up faxing" choice there runs a setup routine, and sometimes a Fax item appears and sometimes it doesn't, but refreshing the display (View - Refresh) always results in no fax appearing. Going to Start - All Programs - Accessories - Communications - Fax, the Fax folder is there but it is empty (no fax console). No error messages appear during this entire process. I do have a fax modem installed and have used it in the past (prior to installation of SP2) without difficulty. Any clues as to how to troubleshoot this problem? |
#23
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#24
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I have the same problem with the missing cinfo.xml file. I have searched
every folder. Has Microsoft resolved this? I would like to be able to use the Windows fax service, but I am unable to install it. "Russ Valentine [MVP-Outlook]" wrote: If you have applied any Service Packs, these files may have been moved to a different folder (ServicePackFiles\i386), and you will need to direct the routine to that folder. -- Russ Valentine [MVP-Outlook] "rich904" wrote in message ... I tried tonight to install the fax component, and ran into a refusal to install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll email these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1328124.html |
#25
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Clarify the problem to which you are referring.
-- Russ Valentine [MVP-Outlook] "dssmith99" wrote in message ... I have the same problem with the missing cinfo.xml file. I have searched every folder. Has Microsoft resolved this? I would like to be able to use the Windows fax service, but I am unable to install it. "Russ Valentine [MVP-Outlook]" wrote: If you have applied any Service Packs, these files may have been moved to a different folder (ServicePackFiles\i386), and you will need to direct the routine to that folder. -- Russ Valentine [MVP-Outlook] "rich904" wrote in message ... I tried tonight to install the fax component, and ran into a refusal to install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll email these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1328124.html |
#26
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I have the same problem as RICH904 in this thread. I tried to install fax
services through the Control Panel, Add Windows components, and get the message the install cannot continue because it cannot find "cinfo.xml" and I should insert the SP2 CD. I don't have the CD - installed through a download, and from other postings I have found in other places, the SP2 CD does not solve this problem. (I am waiting (4-6 weeks) for the CD to see if it could help.) I directed the install to all the i386 folders, but no success. Thanks for any help. "Russ Valentine [MVP-Outlook]" wrote: Clarify the problem to which you are referring. -- Russ Valentine [MVP-Outlook] "dssmith99" wrote in message ... I have the same problem with the missing cinfo.xml file. I have searched every folder. Has Microsoft resolved this? I would like to be able to use the Windows fax service, but I am unable to install it. "Russ Valentine [MVP-Outlook]" wrote: If you have applied any Service Packs, these files may have been moved to a different folder (ServicePackFiles\i386), and you will need to direct the routine to that folder. -- Russ Valentine [MVP-Outlook] "rich904" wrote in message ... I tried tonight to install the fax component, and ran into a refusal to install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll email these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1328124.html |
#27
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I don't see that one in this thread. Must be older than 2 months.
It's not the problem we were working with in the latter part of the thread. Unfortunately, most of these problems are with the Windows Installer over which the fax developers have no control. -- Russ Valentine [MVP-Outlook] "dssmith99" wrote in message ... I have the same problem as RICH904 in this thread. I tried to install fax services through the Control Panel, Add Windows components, and get the message the install cannot continue because it cannot find "cinfo.xml" and I should insert the SP2 CD. I don't have the CD - installed through a download, and from other postings I have found in other places, the SP2 CD does not solve this problem. (I am waiting (4-6 weeks) for the CD to see if it could help.) I directed the install to all the i386 folders, but no success. Thanks for any help. "Russ Valentine [MVP-Outlook]" wrote: Clarify the problem to which you are referring. -- Russ Valentine [MVP-Outlook] "dssmith99" wrote in message ... I have the same problem with the missing cinfo.xml file. I have searched every folder. Has Microsoft resolved this? I would like to be able to use the Windows fax service, but I am unable to install it. "Russ Valentine [MVP-Outlook]" wrote: If you have applied any Service Packs, these files may have been moved to a different folder (ServicePackFiles\i386), and you will need to direct the routine to that folder. -- Russ Valentine [MVP-Outlook] "rich904" wrote in message ... I tried tonight to install the fax component, and ran into a refusal to install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll email these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1328124.html |
#28
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Yes, it is older than 2 months, and the postings just ended. It doesn't look
like it was ever resolved - maybe everyone gave up, or the fax developers sent a private reply. Here's the history. I tried tonight to install the fax component, and ran into a refusal to install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll email these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga "Russ Valentine [MVP-Outlook]" wrote: I don't see that one in this thread. Must be older than 2 months. It's not the problem we were working with in the latter part of the thread. Unfortunately, most of these problems are with the Windows Installer over which the fax developers have no control. -- Russ Valentine [MVP-Outlook] "dssmith99" wrote in message ... I have the same problem as RICH904 in this thread. I tried to install fax services through the Control Panel, Add Windows components, and get the message the install cannot continue because it cannot find "cinfo.xml" and I should insert the SP2 CD. I don't have the CD - installed through a download, and from other postings I have found in other places, the SP2 CD does not solve this problem. (I am waiting (4-6 weeks) for the CD to see if it could help.) I directed the install to all the i386 folders, but no success. Thanks for any help. "Russ Valentine [MVP-Outlook]" wrote: Clarify the problem to which you are referring. -- Russ Valentine [MVP-Outlook] "dssmith99" wrote in message ... I have the same problem with the missing cinfo.xml file. I have searched every folder. Has Microsoft resolved this? I would like to be able to use the Windows fax service, but I am unable to install it. "Russ Valentine [MVP-Outlook]" wrote: If you have applied any Service Packs, these files may have been moved to a different folder (ServicePackFiles\i386), and you will need to direct the routine to that folder. -- Russ Valentine [MVP-Outlook] "rich904" wrote in message ... I tried tonight to install the fax component, and ran into a refusal to install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll email these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1328124.html |
#29
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Not for this one.
The fax developers have an unsupported workaround for the issue where the Fax printer is not accessible after installing Fax after SP2 (where the installation occurs without error messages). The place to investigate this is in one of the desktop installation groups as this is a Windows Installer issue. The Fax developers will not be able to solve it. -- Russ Valentine [MVP-Outlook] "dssmith99" wrote in message ... Yes, it is older than 2 months, and the postings just ended. It doesn't look like it was ever resolved - maybe everyone gave up, or the fax developers sent a private reply. Here's the history. I tried tonight to install the fax component, and ran into a refusal to install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll email these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga "Russ Valentine [MVP-Outlook]" wrote: I don't see that one in this thread. Must be older than 2 months. It's not the problem we were working with in the latter part of the thread. Unfortunately, most of these problems are with the Windows Installer over which the fax developers have no control. -- Russ Valentine [MVP-Outlook] "dssmith99" wrote in message ... I have the same problem as RICH904 in this thread. I tried to install fax services through the Control Panel, Add Windows components, and get the message the install cannot continue because it cannot find "cinfo.xml" and I should insert the SP2 CD. I don't have the CD - installed through a download, and from other postings I have found in other places, the SP2 CD does not solve this problem. (I am waiting (4-6 weeks) for the CD to see if it could help.) I directed the install to all the i386 folders, but no success. Thanks for any help. "Russ Valentine [MVP-Outlook]" wrote: Clarify the problem to which you are referring. -- Russ Valentine [MVP-Outlook] "dssmith99" wrote in message ... I have the same problem with the missing cinfo.xml file. I have searched every folder. Has Microsoft resolved this? I would like to be able to use the Windows fax service, but I am unable to install it. "Russ Valentine [MVP-Outlook]" wrote: If you have applied any Service Packs, these files may have been moved to a different folder (ServicePackFiles\i386), and you will need to direct the routine to that folder. -- Russ Valentine [MVP-Outlook] "rich904" wrote in message ... I tried tonight to install the fax component, and ran into a refusal to install completely due to being unable to find a file. The one I am hanging up on is cinfo.dll. I've searched everywhere for it. I figured I must have deleted some of the installation files from the sp2 upgrade, so I just re-downloaded the entire file, and did a re-install. Still getting the same message, even though I have touched nothing since the sp2 installation a few minutes ago. Looks like this ahas been a problem for folks for some time now. Hope Microsoft will address it soon! I'll stay tuned! "Russ Valentine [MVP-Outlook]" wrote: I've sent the information to the developers that you both of you provided. I'm still waiting to hear as well. I know they just moved their offices. Maybe I should try to fax them... nah, it'd never work. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Valery, It has not been solved yet. It's been referred to the Microsoft developers (several weeks ago) but no resolution yet. Mike "Valery M" wrote: Mike, Russ, has this problem been solved? I have the same trouble with my Agere modem on IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish successfully, but fax is not added to the list of printers. I can send my log file if needed. Please help. Thanks in advance, Valery. "Mike P" wrote: Here are additional details about the modem: Agere model 1456VQH-T4 (INT1) Driver version 8.31.0.0 I have copied the event viewer logs to files, and I'll these to you. There were no errors; the highest event level is a warning indicating when the fax is being installed and then deleted that all occurred during the component installation routine. "Mike P" wrote: The modem is on the HCL. It's a Lucent Win Modem manufactured by Agere Systems. I've downloaded the current driver and have also used older drivers but niether make a difference in this case. I'm not at my system right now but I'll check the event viewer and provide any information I see in a later post. "Russ Valentine [MVP-Outlook]" wrote: Also need all your modem information, whether it is on the Windows XP HCL list and any error messages/Event Viewer information that you get. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... I've emailed the entire log to you; it has one installation attempt to keep it as simple as possible. "Russ Valentine [MVP-Outlook]" wrote: Don't post it. Send it. My address is valid. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Via email, or posted here? It's rather large. If by email, could you give me an address to send it to? "Russ Valentine [MVP-Outlook]" wrote: Send me the log. -- Russ Valentine [MVP-Outlook] "Mike P" wrote in message ... Here is the first error line in the log: "Failed to install the services section in section 'Fax.CleanInstall', rc = 0x4b8" I'm unable to find any reference to the code above to determine what the entry is trying to say. I'm guessing that this is some kind of registry problem, but as you can see the error message is less than specific about the nature and location of the problem. "Russ Valentine [MVP-Outlook]" wrote: You should see where the process failed. That would determine how the problem is resolved. -- Russ Valentine [MVP-Outlook] "greggarriaga" wrote in message ... Hey Russ Valentine, What should we see in the setup log? and How is the install problem resolved? Thank you in advance -- greggarriaga ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1328124.html |
#30
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Has there been a solution found to this issue, yet? The reason is that I have just been trying to install Fax Services on my (brand new) Compaq nx9105 notebook. The install process commences and then, almost immediately, stops with a message that it cannot find a particular file. If I select the browse button, the install program instantly finds the file. Selecting the retry option then complains about not finding the next file, ...... and so on, and so on,..... ad infinitum. This is clearly still a problem with the Windows Installer included in the HP version of WinXP Professional SP2. It does not help me with installing fax services, though. Does anyone here know of a workaround? -- telespanPosted from http://www.pcreview.co.uk/ newsgroup access |
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