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#1
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Microsoft Outlook 2002 hangs in XP Pro SP2
I'm having problems with Outlook not responding for 5 mins and the same
problem with messenger also. I have done the following to fix the problem: 1. Disabled the MS Firewall 2. I have no antivirus apps |
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#2
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lbpuppy wrote:
I'm having problems with Outlook not responding for 5 mins and the same problem with messenger also. I have done the following to fix the problem: 1. Disabled the MS Firewall 2. I have no antivirus apps If you have no antivirus installed, that would explain a lot. I can't imagine why you thought having no antivirus would be A Good Thing, but it is most definitely not. Clean up your machine. Since you do not have an antivirus program installed, start by running TrendMicro's Sysclean. You should get all tools and updates from a different computer that is known to be clean, has a good Internet connection, and a cd burner. Delete all Temporary and Temporary Internet Files first. TrendMicro's Sysclean is an extensive antivirus tool which has the advantage of not needing to be installed. It requires two parts - the scanning engine and the virus pattern files. Delete all Temporary and Temporary Internet Files before running the program. 1. Create a new folder on your Desktop or the C: drive named something useful like "Sysclean". 2. Go here and download the two parts of the program to that folder: http://www.trendmicro.com/download/dcs.asp - Sysclean http://www.trendmicro.com/download/pattern.asp - virus pattern files The pattern files will be zipped - extract them with your unzipper (like WinZip) or if you have XP, you can just open the folder. You need to put the extracted files in the Sysclean folder you made. 3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly tapping the F8 key as the computer is starting up to get to the proper menu. 4. Go to the Sysclean folder you made and double-click on sysclean.com. Start the scan. After the scan is finished, look at the log. You may need to make a note of where any viruses were found if they were not able to be removed so you can manually delete them. Now get a full-featured av, install it, update it, and do a thorough scan in Safe Mode. Afterwards, continue your cleaning by scanning for non-viral malware with the free programs Ad-aware and Spybot Search & Destroy. Get these program, install them, update them, and scan for malware in Safe Mode. http://www.safer-networking.org - Spybot Search & Destroy http://www.lavasoftusa.com - Ad-aware Malke -- MS MVP - Windows Shell/User www.elephantboycomputers.com In Memoriam - MVP Alex Nichol The world is diminished without him. |
#3
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This did not solve the problem. I have no virus apps running at this time
because I wanted to see if that was the problem and it is not. I also used your solution just to check and no viruses have been found. I have antispyware applications running also. It has to be linked to my outlook, hotmail in IE, and msn messenger all these applications hang for 3 mins before responding. |
#4
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lbpuppy wrote:
This did not solve the problem. I have no virus apps running at this time because I wanted to see if that was the problem and it is not. I also used your solution just to check and no viruses have been found. I have antispyware applications running also. It has to be linked to my outlook, hotmail in IE, and msn messenger all these applications hang for 3 mins before responding. Your original post gave the impression that you had no antivirus installed. Therefore, my advice was based on that. What changed between the time things worked and the time they didn't? You may want to post in an Outlook group: microsoft.public.outlook.general Malke -- MS MVP - Windows Shell/User www.elephantboycomputers.com In Memoriam - MVP Alex Nichol The world is diminished without him. |
#5
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I removed SP2 and that did not solve the problem. Then I removed MSN
Messenger and that did not solved the problem. Then I removed outlook and that did not solve the problem. Now when I use IE for the first time it hangs for 2 minutes. Any suggestions. I check for reponses in the morning. PS I used FireFox and it works with no problems. |
#6
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lbpuppy wrote:
I removed SP2 and that did not solve the problem. Then I removed MSN Messenger and that did not solved the problem. Then I removed outlook and that did not solve the problem. Now when I use IE for the first time it hangs for 2 minutes. Any suggestions. I check for reponses in the morning. PS I used FireFox and it works with no problems. I'm sorry, but there just isn't enough information to give you a specific answer. What changed between the time things worked and the time they didn't? I'd say you have a problem with DNS, but if Firefox works then that isn't it. You say you are 100% malware-free, so that isn't it. Since Firefox works, you don't have a hardware problem. Without actually looking at the machine, I can't tell you. You may want to call a local professional to come and do an on-site. Or try a System Restore to when things worked. Malke -- MS MVP - Windows Shell/User www.elephantboycomputers.com In Memoriam - MVP Alex Nichol The world is diminished without him. |
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