A Windows XP help forum. PCbanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » PCbanter forum » Microsoft Windows XP » Printing and Faxing with Windows XP
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Print Dialog Crashes Applications



 
 
Thread Tools Display Modes
  #1  
Old July 30th 10, 07:58 PM posted to microsoft.public.windowsxp.general,microsoft.public.windowsxp.print_fax
George Neuner
external usenet poster
 
Posts: 27
Default Print Dialog Crashes Applications


Hi all,

I've suddenly got a weird problem with a company supplied laptop
(XPpro SP3, 32-bit) for which I have "power user" but not admin
permissions. IT has been less than helpful (as usual) so I'm hoping
there is something I can do myself.

I have a large number of network printers available - over 40 - but
for the last couple of weeks I have experienced application crashes
whenever I try to select a printer from the print dialog. It doesn't
matter which printer I try to select - any choice from the list causes
a crash. I can print from or cancel the dialog as long as I don't
touch the printer list - just using the default printer works fine. I
can open the printer list in the control panel and change the default
printer, so I have a painful workaround at least.

The crash happens regardless of application so I figure it is a
systemic problem. The error messages vary and I've seen no
consistency - the crashes appear to happen in a number of DLLs at
varying addresses. I've submitted a number of crash dumps to
Microsoft, but there have been no solution suggestions yet and a
search of the knowledge base turned up nothing useful.

IT removed and then restored all the printers, and now I can change
printers when on the office internal network, but I still experience
crashes whenever I work remotely by VPN - which is quite often. Since
the crashes in the office have been fixed (at least temporarily), IT
has given up - they have never been very helpful with VPN problems.

So far I haven't found anyone with a similar complaint. But I'd like
to fix the problem. Has anyone seen this before? If so, how was it
fixed?

Thanks,
George
Ads
  #2  
Old July 30th 10, 09:45 PM posted to microsoft.public.windowsxp.general,microsoft.public.windowsxp.print_fax
Shenan Stanley
external usenet poster
 
Posts: 10,523
Default Print Dialog Crashes Applications

George Neuner wrote:
Hi all,

I've suddenly got a weird problem with a company supplied laptop
(XPpro SP3, 32-bit) for which I have "power user" but not admin
permissions. IT has been less than helpful (as usual) so I'm hoping
there is something I can do myself.

I have a large number of network printers available - over 40 - but
for the last couple of weeks I have experienced application crashes
whenever I try to select a printer from the print dialog. It
doesn't matter which printer I try to select - any choice from the
list causes a crash. I can print from or cancel the dialog as long
as I don't touch the printer list - just using the default printer
works fine. I can open the printer list in the control panel and
change the default printer, so I have a painful workaround at least.

The crash happens regardless of application so I figure it is a
systemic problem. The error messages vary and I've seen no
consistency - the crashes appear to happen in a number of DLLs at
varying addresses. I've submitted a number of crash dumps to
Microsoft, but there have been no solution suggestions yet and a
search of the knowledge base turned up nothing useful.

IT removed and then restored all the printers, and now I can change
printers when on the office internal network, but I still experience
crashes whenever I work remotely by VPN - which is quite often.
Since the crashes in the office have been fixed (at least
temporarily), IT has given up - they have never been very helpful
with VPN problems.

So far I haven't found anyone with a similar complaint. But I'd
like to fix the problem. Has anyone seen this before? If so, how
was it fixed?


Do you need 40 printers?

If not - delete all you don't need and leave only the ones you do need and
make a list of them in case IT wants it.

Or is this a domain laptop and they get remapped when you log into the
domain?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


  #3  
Old August 1st 10, 04:57 AM posted to microsoft.public.windowsxp.general,microsoft.public.windowsxp.print_fax
George Neuner
external usenet poster
 
Posts: 27
Default Print Dialog Crashes Applications

On Fri, 30 Jul 2010 15:45:52 -0500, "Shenan Stanley"
wrote:

George Neuner wrote:

I have a large number of network printers available - over 40 - ...


Do you need 40 printers?
If not - delete all you don't need and leave only the ones you do need and
make a list of them in case IT wants it.


Well, I mostly use a few that are near my office, but the company's
offices extend over 14 floors of the building and, if I'm in a meeting
somewhere I occasionally do need to be able to print to a nearby one.

I can delete printers, but they'll reappear shortly after I login to
the company network. I do have to be on site for that though ... it
doesn't happen if I login remotely through VPN.

Or is this a domain laptop and they get remapped when you log into the
domain?


I'm not exactly sure what you mean by "remapped", but when I visit
company offices in another city, I can still access my normal file
servers via their network (though the Internet I assume), but the list
of printers changes to show local ones.

Shenan Stanley
MS-MVP


George
 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off






All times are GMT +1. The time now is 08:32 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2023, Jelsoft Enterprises Ltd.
Copyright 2004-2023 PCbanter.
The comments are property of their posters.