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Do you have this recent TurboTax software-update Microsoft error?
https://i.postimg.cc/13smDLVN/ttaxupdate01.jpg It says it's a "Microsoft Error" of some sort: https://i.postimg.cc/9XbLYkMq/ttaxupdate10.jpg *Microsoft installer error: 1326 Failed to install update.* .. Anyone else having recent issues updating TurboTax Win10 software? https://i.postimg.cc/Bn9gpCJF/ttaxupdate03.jpg Every year, the one program I purchase for Windows, is TurboTax: https://i.postimg.cc/SQDDyqSZ/ttax00.jpg I installed this TurboTax on Windows 10 months ago, as I was getting ready for April 15th, but then they extended the deadline, so now I'm getting back to finishing up my federal taxes using Turbotax on Win10 Pro. https://i.postimg.cc/C1BB9WNx/ttaxupdate02.jpg It insists on updating whenever I try to run a review, for example: https://i.postimg.cc/yxnDRs6n/ttaxupdate04.jpg Or even when I open an existing tax file, for example: https://i.postimg.cc/vTCp36mm/ttaxupdate06.jpg Yet, some things do work just fine, as far as I can tell: https://i.postimg.cc/JnkgtzxV/ttaxupdate07.jpg There's a notification in my Turbotax inbox, but it's just covid stuff: https://i.postimg.cc/SNs6Gv0j/ttaxupdate08.jpg For days now, every time I try to update, I get this message: .. TurboTax 2019 - Update ... Failed Updates: .... Program Updates (Critical) ..... Failed to install update. Microsoft installer error: 1326, Error getting file security: C:\ProgramData\Intuit\ GetLastError: 5 "Check for solution" (Released 6/6/2020) Program Updates "More details" When I click on "Check for solution", it comes up to: .. https://support.turbotax.intuit.com/viewResult.jsp?act=1&prid=4&docid=SLN46781&id=3355 4432 Which says: "We're sorry, the page you requested could not be found" When I click on "More details", it comes up to: .. http://turbotax.intuit.com/support/in-product/434-release-notes-2012-ind/ Which then changes to: .. https://ttlc.intuit.com/community/using-turbotax/help/turbotax-release-notes-for-windows-personal-tax-software/00/26799 Which is utterly worthless. I called TurboTax at 800-358-6057 who told me to press .. {shift+enter} Which popped up a code for them to view my screen as I tried it again. .. But in the end, they were as befuddled as I was as to the cause. They said it's some kind of "Microsoft security" problem... .. Based on the error message itself... So they told me to call Microsoft. .. Anyone else having a problem updating Turbotax 2019 recently? -- Sometimes you find someone else who already solved this particular issue. |
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#2
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On Mon, 8 Jun 2020 19:14:13 -0000 (UTC), Arlen Holder wrote:
*Microsoft installer error: 1326 Failed to install update.* . Anyone else having recent issues updating TurboTax Win10 software? https://i.postimg.cc/Bn9gpCJF/ttaxupdate03.jpg UPDATE: *What I need is a way to query for what Microsoft thinks was the last file* Microsoft doesn't have much on its Microsoft Installer error 1326: https://docs.microsoft.com/en-us/windows/win32/msi/windows-installer-error-messages "Error getting file security: [3] GetLastError: [2]" o *Need help with error 1326 when installing software* https://windowsforum.com/threads/need-help-with-error-1326-when-installing-software.40461/ "Windows Installer Error 1326 where GetLastError refers to error getting file security." But what the heck file is Microsoft missing its "file security" on? o There's nothing in the M$ error message that indicates a specific file. There is no anti-virus running (other than Windows defender defaults). o That forum article recommends "Windows Installer CleanUp Utility" http://support.microsoft.com/kb/290301 The forum article also recommends "Reinstall Windows Installer 4.5" o Download Windows Installer 4.5 redistributable https://support.microsoft.com/en-us/help/942288/windows-installer-4-5-is-available I ran "Take Ownership" on "C:\ProgramData\Intuit\" How to take full ownership of files or folders on Windows o https://winaero.com/blog/add-take-ownership-context-menu-windows-10/ o https://winaero.com/e107_files/downloads/take_ownership_context_menu.zip Name: take_ownership_context_menu.zip Size: 931 bytes SHA256: 72212344BFCC8FC5DAFB8726EB6A136EFBAA511D27ED27FBB5 738540E26BA12D I'm not sure _which_ "take ownership" I had as when I checked the URL, I found two of them, where this could have been the one I loaded long ago: o https://www.majorgeeks.com/content/page/take_full_ownership_of_files_folders.html Name: Take Full Ownership of Files - Folders Context Menu.zip Size: 1139 bytes (1 KiB) SHA256: 918FC9D10D959B10D77067131355EFE41A32C1F03F3AA6BBDB 33502820E2BDC1 -- What would be nice is if someone knows how to query which _file_ Microsoft Installer is complaining about when Microsoft issues an error 1326. |
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On Mon, 8 Jun 2020 20:50:13 -0000 (UTC), Arlen Holder wrote:
What would be nice is if someone knows how to query which _file_ Microsoft Installer is complaining about when Microsoft issues an error 1326. UPDATE: Microsoft Event Viewer msiInstaller Event: https://i.postimg.cc/4y127JLW/ttaxupdate11.jpg https://i.postimg.cc/bYLw0fsd/ttaxupdate12.jpg To try to figure out what file the Microsoft installer was failing to obtain permissions on, I ran the Microsoft event viewer... .... Win+R eventvwr Which found the two times I tried to update Turbotax recently: https://i.postimg.cc/4y127JLW/ttaxupdate11.jpg .. Event Viewer (Local) ... Custom Views .... Summary page events, Number of events: 2 ..... Error 6/8/2020 9:16:32AM MsInstaller EventID 1024 Task Category None ...... Event 1024 General: "Product: TurboTax 2019 WinPerReleaseEngine Update 'Program Updates' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127" ...... Event 1024 Details (xml view): - Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" - System Provider Name="MsiInstaller" / EventID Qualifiers="0"1024/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2020-06-08T16:16:32.676115700Z" / EventRecordID28202/EventRecordID ChannelApplication/Channel ComputerPC2/Computer Security UserID="{long set of numbers}" / /System - EventData DataTurboTax 2019 WinPerReleaseEngine/Data DataProgram Updates/Data Data1603/Data Data(NULL)/Data Data(NULL)/Data Data(NULL)/Data Data / Binary{long set of numbers}/Binary /EventData /Event Still, nothing about the specific file that Windows Installer doesn't like. o Do you know how to get Microsoft to tell me which file it doesn't like? -- It would be nice to figure out _which_ file MS Installer doesn't like. |
#4
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On Mon, 8 Jun 2020 21:32:11 -0000 (UTC), Arlen Holder wrote:
Do you know how to get Microsoft to tell me which file it doesn't like? SOLVED: https://i.postimg.cc/3xWwtSP7/ttaxupdate15.jpg "Take ownership" seems to have resolved the Microsoft permission problem: o https://i.postimg.cc/3Jm1d1L8/ttaxupdate13.jpg This is the winaero take-ownership context-menu tweak I recommend: o https://winaero.com/e107_files/downloads/take_ownership_context_menu.zip Name: take_ownership_context_menu.zip Size: 931 bytes SHA256: 72212344BFCC8FC5DAFB8726EB6A136EFBAA511D27ED27FBB5 738540E26BA12D Who knows why, but the C:\ProgramData\Intuit\ permission issues which the Microsoft msiInstaller complained about, had consistently come at around 8% https://i.postimg.cc/rsY8cmw6/ttaxupdate05.jpg After taking ownership, the Microsoft Installer now goes to 100%: o https://i.postimg.cc/DyTsYTgh/ttaxupdate14.jpg The result is that the TurboTax update finally installed itself: o https://i.postimg.cc/y6m4zmFR/ttaxupdate16.jpg Now I get this message: .. TurboTax 2019 - Update ... Successful Updates: .... Program Updates (Critical) ..... (Released 6/6/2020) Program Updates "More details" When I click on "More details", it comes up to the same thing as befo .. http://turbotax.intuit.com/support/in-product/434-release-notes-2012-ind/ Which then changes to the same thing it changed to as befo .. https://ttlc.intuit.com/community/using-turbotax/help/turbotax-release-notes-for-windows-personal-tax-software/00/26799 Now that the errant Microsoft MSI Installer finally worked, the update worked, and therefore TurboTax proceeds, e.g., for audit risk checks: https://i.postimg.cc/xTysjycn/ttaxupdate17.jpg -- In my entire life, they never bothered to audit me; so I'm paying too much. |
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