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Microsoft installer error: 1326 Failed to install update. Anyone else having recent issues updating the TurboTax software on Windows 10 lately?



 
 
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  #1  
Old June 8th 20, 08:14 PM posted to alt.comp.os.windows-10,microsoft.public.windowsxp.general,misc.taxes
Arlen Holder[_9_]
external usenet poster
 
Posts: 416
Default Microsoft installer error: 1326 Failed to install update. Anyone else having recent issues updating the TurboTax software on Windows 10 lately?

Do you have this recent TurboTax software-update Microsoft error?
https://i.postimg.cc/13smDLVN/ttaxupdate01.jpg

It says it's a "Microsoft Error" of some sort:
https://i.postimg.cc/9XbLYkMq/ttaxupdate10.jpg

*Microsoft installer error: 1326 Failed to install update.*
.. Anyone else having recent issues updating TurboTax Win10 software?
https://i.postimg.cc/Bn9gpCJF/ttaxupdate03.jpg

Every year, the one program I purchase for Windows, is TurboTax:
https://i.postimg.cc/SQDDyqSZ/ttax00.jpg

I installed this TurboTax on Windows 10 months ago, as I was getting ready
for April 15th, but then they extended the deadline, so now I'm getting
back to finishing up my federal taxes using Turbotax on Win10 Pro.
https://i.postimg.cc/C1BB9WNx/ttaxupdate02.jpg

It insists on updating whenever I try to run a review, for example:
https://i.postimg.cc/yxnDRs6n/ttaxupdate04.jpg

Or even when I open an existing tax file, for example:
https://i.postimg.cc/vTCp36mm/ttaxupdate06.jpg

Yet, some things do work just fine, as far as I can tell:
https://i.postimg.cc/JnkgtzxV/ttaxupdate07.jpg

There's a notification in my Turbotax inbox, but it's just covid stuff:
https://i.postimg.cc/SNs6Gv0j/ttaxupdate08.jpg

For days now, every time I try to update, I get this message:
.. TurboTax 2019 - Update
... Failed Updates:
.... Program Updates (Critical)
..... Failed to install update. Microsoft installer error: 1326,
Error getting file security:
C:\ProgramData\Intuit\ GetLastError: 5 "Check for solution"
(Released 6/6/2020) Program Updates "More details"

When I click on "Check for solution", it comes up to:
.. https://support.turbotax.intuit.com/viewResult.jsp?act=1&prid=4&docid=SLN46781&id=3355 4432
Which says:
"We're sorry, the page you requested could not be found"

When I click on "More details", it comes up to:
.. http://turbotax.intuit.com/support/in-product/434-release-notes-2012-ind/
Which then changes to:
.. https://ttlc.intuit.com/community/using-turbotax/help/turbotax-release-notes-for-windows-personal-tax-software/00/26799
Which is utterly worthless.

I called TurboTax at 800-358-6057 who told me to press
.. {shift+enter}
Which popped up a code for them to view my screen as I tried it again.
.. But in the end, they were as befuddled as I was as to the cause.

They said it's some kind of "Microsoft security" problem...
.. Based on the error message itself...

So they told me to call Microsoft.
.. Anyone else having a problem updating Turbotax 2019 recently?
--
Sometimes you find someone else who already solved this particular issue.
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  #2  
Old June 8th 20, 09:50 PM posted to alt.comp.os.windows-10,microsoft.public.windowsxp.general,misc.taxes
Arlen Holder[_9_]
external usenet poster
 
Posts: 416
Default Microsoft installer error: 1326 Failed to install update. Anyone else having recent issues updating the TurboTax software on Windows 10 lately?

On Mon, 8 Jun 2020 19:14:13 -0000 (UTC), Arlen Holder wrote:

*Microsoft installer error: 1326 Failed to install update.*
. Anyone else having recent issues updating TurboTax Win10 software?
https://i.postimg.cc/Bn9gpCJF/ttaxupdate03.jpg


UPDATE:
*What I need is a way to query for what Microsoft thinks was the last file*

Microsoft doesn't have much on its Microsoft Installer error 1326:
https://docs.microsoft.com/en-us/windows/win32/msi/windows-installer-error-messages
"Error getting file security: [3] GetLastError: [2]"

o *Need help with error 1326 when installing software*
https://windowsforum.com/threads/need-help-with-error-1326-when-installing-software.40461/
"Windows Installer Error 1326 where GetLastError
refers to error getting file security."

But what the heck file is Microsoft missing its "file security" on?
o There's nothing in the M$ error message that indicates a specific file.

There is no anti-virus running (other than Windows defender defaults).
o That forum article recommends "Windows Installer CleanUp Utility"
http://support.microsoft.com/kb/290301

The forum article also recommends "Reinstall Windows Installer 4.5"
o Download Windows Installer 4.5 redistributable
https://support.microsoft.com/en-us/help/942288/windows-installer-4-5-is-available

I ran "Take Ownership" on "C:\ProgramData\Intuit\"

How to take full ownership of files or folders on Windows
o https://winaero.com/blog/add-take-ownership-context-menu-windows-10/
o https://winaero.com/e107_files/downloads/take_ownership_context_menu.zip
Name: take_ownership_context_menu.zip
Size: 931 bytes
SHA256: 72212344BFCC8FC5DAFB8726EB6A136EFBAA511D27ED27FBB5 738540E26BA12D

I'm not sure _which_ "take ownership" I had as when I checked the URL, I
found two of them, where this could have been the one I loaded long ago:
o https://www.majorgeeks.com/content/page/take_full_ownership_of_files_folders.html
Name: Take Full Ownership of Files - Folders Context Menu.zip
Size: 1139 bytes (1 KiB)
SHA256: 918FC9D10D959B10D77067131355EFE41A32C1F03F3AA6BBDB 33502820E2BDC1
--
What would be nice is if someone knows how to query which _file_ Microsoft
Installer is complaining about when Microsoft issues an error 1326.
  #3  
Old June 8th 20, 10:32 PM posted to alt.comp.os.windows-10,microsoft.public.windowsxp.general,misc.taxes
Arlen Holder[_9_]
external usenet poster
 
Posts: 416
Default Microsoft installer error: 1326 Failed to install update. Anyone else having recent issues updating the TurboTax software on Windows 10 lately?

On Mon, 8 Jun 2020 20:50:13 -0000 (UTC), Arlen Holder wrote:

What would be nice is if someone knows how to query which _file_ Microsoft
Installer is complaining about when Microsoft issues an error 1326.


UPDATE:
Microsoft Event Viewer msiInstaller Event:
https://i.postimg.cc/4y127JLW/ttaxupdate11.jpg
https://i.postimg.cc/bYLw0fsd/ttaxupdate12.jpg

To try to figure out what file the Microsoft installer was failing to
obtain permissions on, I ran the Microsoft event viewer...
.... Win+R eventvwr

Which found the two times I tried to update Turbotax recently:
https://i.postimg.cc/4y127JLW/ttaxupdate11.jpg
.. Event Viewer (Local)
... Custom Views
.... Summary page events, Number of events: 2
..... Error 6/8/2020 9:16:32AM MsInstaller EventID 1024 Task Category None
...... Event 1024 General:
"Product: TurboTax 2019 WinPerReleaseEngine
Update 'Program Updates' could not be installed.
Error code 1603.
Windows Installer can create logs to help troubleshoot issues
with installing software packages. Use the following link for
instructions on turning on logging support:
http://go.microsoft.com/fwlink/?LinkId=23127"
...... Event 1024 Details (xml view):
- Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="MsiInstaller" /
EventID Qualifiers="0"1024/EventID
Level2/Level
Task0/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2020-06-08T16:16:32.676115700Z" /
EventRecordID28202/EventRecordID
ChannelApplication/Channel
ComputerPC2/Computer
Security UserID="{long set of numbers}" /
/System
- EventData
DataTurboTax 2019 WinPerReleaseEngine/Data
DataProgram Updates/Data
Data1603/Data
Data(NULL)/Data
Data(NULL)/Data
Data(NULL)/Data
Data /
Binary{long set of numbers}/Binary
/EventData
/Event

Still, nothing about the specific file that Windows Installer doesn't like.
o Do you know how to get Microsoft to tell me which file it doesn't like?
--
It would be nice to figure out _which_ file MS Installer doesn't like.
  #4  
Old June 8th 20, 11:38 PM posted to alt.comp.os.windows-10,microsoft.public.windowsxp.general,misc.taxes
Arlen Holder[_9_]
external usenet poster
 
Posts: 416
Default Microsoft installer error: 1326 Failed to install update. Anyone else having recent issues updating the TurboTax software on Windows 10 lately?

On Mon, 8 Jun 2020 21:32:11 -0000 (UTC), Arlen Holder wrote:

Do you know how to get Microsoft to tell me which file it doesn't like?


SOLVED:
https://i.postimg.cc/3xWwtSP7/ttaxupdate15.jpg

"Take ownership" seems to have resolved the Microsoft permission problem:
o https://i.postimg.cc/3Jm1d1L8/ttaxupdate13.jpg

This is the winaero take-ownership context-menu tweak I recommend:
o https://winaero.com/e107_files/downloads/take_ownership_context_menu.zip
Name: take_ownership_context_menu.zip
Size: 931 bytes
SHA256: 72212344BFCC8FC5DAFB8726EB6A136EFBAA511D27ED27FBB5 738540E26BA12D

Who knows why, but the C:\ProgramData\Intuit\ permission issues which the
Microsoft msiInstaller complained about, had consistently come at around 8%
https://i.postimg.cc/rsY8cmw6/ttaxupdate05.jpg

After taking ownership, the Microsoft Installer now goes to 100%:
o https://i.postimg.cc/DyTsYTgh/ttaxupdate14.jpg

The result is that the TurboTax update finally installed itself:
o https://i.postimg.cc/y6m4zmFR/ttaxupdate16.jpg

Now I get this message:
.. TurboTax 2019 - Update
... Successful Updates:
.... Program Updates (Critical)
..... (Released 6/6/2020) Program Updates "More details"

When I click on "More details", it comes up to the same thing as befo
.. http://turbotax.intuit.com/support/in-product/434-release-notes-2012-ind/
Which then changes to the same thing it changed to as befo
.. https://ttlc.intuit.com/community/using-turbotax/help/turbotax-release-notes-for-windows-personal-tax-software/00/26799

Now that the errant Microsoft MSI Installer finally worked, the update
worked, and therefore TurboTax proceeds, e.g., for audit risk checks:
https://i.postimg.cc/xTysjycn/ttaxupdate17.jpg
--
In my entire life, they never bothered to audit me; so I'm paying too much.
 




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