Cyberlink Media Suite

Media suite 10 OEM versiom disc came with my Pioneer BDR-XD05B Bluray
disc player.When I installed it it gave an error message that it had not
installed completely. Using it each Program I tried to copy to a DVD
gave an error message. The program has installed itself in programs
files x86 and not in Programs and Features where I could uninstall it.
I twice tried to reinstall it did not complete and the system rebooted.
Many other seem to have the same problem. Some regard as a virus.
How can I uninstall it or get it to work.
Derek

DerekF wrote:
Media suite 10 OEM versiom disc came with my Pioneer BDR-XD05B Bluray
disc player.When I installed it it gave an error message that it had not
installed completely. Using it each Program I tried to copy to a DVD
gave an error message. The program has installed itself in programs
files x86 and not in Programs and Features where I could uninstall it.
I twice tried to reinstall it did not complete and the system rebooted.
Many other seem to have the same problem. Some regard as a virus.
How can I uninstall it or get it to work.
Derek

Did you have your Restore Points enabled ?

With no guarantees, that would be one way.

Option 2 (while the OS is running)

https://www.tenforums.com/tutorials/...dows-10-a.html

If Restore Points aren't enabled, then no backup would be made
before the program install happened.

When you install Windows 10 OS Upgrades, Restore Points are turned off...

*******

Windows Defender should be able to scan the materials on the CD.

The material on the CD has been around for long enough, WD
should recognize malware there. Only if the disc was a bootleg
made in someones basement, might the files not be recognized
as malware.

*******

With no trustworthy source of the CD (ISO), it's pretty
hard to suggest other things to try.

Revo UnInstaller might work, but then this isn't a conventional
install, whatever has happened. Wikipedia articles list the official
website on the right-hand sidebar.

https://en.wikipedia.org/wiki/Revo_Uninstaller

https://www.revouninstaller.com/start-freeware-download

The Freeware version should remain free (it's *not* supposed to be
the Trial one, but companies have been sleazy before and it is
2020 after all). What I would want as a start, is an "opinion" from
Revo, whether it likes what it sees.

If Revo "knows" about this Cyberlink caper, maybe it already
has provision for handling it.

You mentioned Program Files (x86) above, and Revo is supposed
to do those. Revo should not do "Program Files" the x64 ones
for free. At least, that was a previous term of doing business.

I've not used Revo, and that's just info others have passed along.

*******

You can scan components on the CD, on https://www.virustotal.com
and see what it says.

*******

Is the disc a pressed disc ?

Or does it look like a burned disc (purple) ?

Did you buy the Pioneer drive off Ebay ?

Did you buy the drive retail at Best Buy (... trustworthy).

That's all the crystal ball has at the moment.

*******

Feel free to make a backup image of the tainted C: now,
before you make things worse :-) I do that all the time when
venturing into unusual or dangerous territory. One reason
for not larding up C: with a lot of personal files, is
so that the backups run faster. I would not consider
keeping a terabyte of movies on C: . I'd put them on D:
instead. Then backing up D: would be done at a different
frequency than backing up C: .

And no, cleaning up the mess by hand is not recommended.

At the moment, we don't have any trust info to go on.
We don't know you're in trouble. Just a weird set of
symptoms at the moment.

OEM discs of this sort, have caused problems in the past.
Sometimes, a product is supposed to have a license key adhered
to the disc envelope, and it's missing.
And nobody can figure out what happened to those license
keys. The manufacturer never admits to putting discs in
boxes without necessary licensing.

I think a similar DVD player disc I got in a box, it didn't
have a license key, and I could put it on more than one
computer.

Paul

On 17/08/2020 21:56, Paul wrote:
DerekF wrote:
Media suite 10 OEM versiom disc came with my Pioneer BDR-XD05B Bluray
disc player.When I installed it it gave an error message that it had
not installed completely. Using it each Program I tried to copy to a
DVD gave an error message. The program has installed itself in
programs files x86 and not in Programs and Features where I could
uninstall it.
I twice tried to reinstall it did not complete and the system
rebooted. Many other seem to have the same problem. Some regard as a
virus.
How can I uninstall it or get it to work.
Derek

Did you have your Restore Points enabled ?

No I don't. I've had it for qute some time but had not used it. It was
probably bought from the manufacturer. I'm in the UK and bought it from
America where it ws cheaper. I'll see if I can check throught old card
transactions for it,
With no guarantees, that would be one way.

Option 2 (while the OS is running)

https://www.tenforums.com/tutorials/...dows-10-a.html

If Restore Points aren't enabled, then no backup would be made
before the program install happened.

When you install Windows 10 OS Upgrades, Restore Points are turned off...

*******

Windows Defender should be able to scan the materials on the CD.

The material on the CD has been around for long enough, WD
should recognize malware there. Only if the disc was a bootleg
made in someones basement, might the files not be recognized
as malware.

*******

With no trustworthy source of the CD (ISO), it's pretty
hard to suggest other things to try.

Revo UnInstaller might work, but then this isn't a conventional
install, whatever has happened. Wikipedia articles list the official
website on the right-hand sidebar.

https://en.wikipedia.org/wiki/Revo_Uninstaller

https://www.revouninstaller.com/start-freeware-download

The Freeware version should remain free (it's *not* supposed to be
the Trial one, but companies have been sleazy before and it is
2020 after all). What I would want as a start, is an "opinion" from
Revo, whether it likes what it sees.

If Revo "knows" about this Cyberlink caper, maybe it already
has provision for handling it.

You mentioned Program Files (x86) above, and Revo is supposed
to do those. Revo should not do "Program Files" the x64 ones
for free. At least, that was a previous term of doing business.

I've not used Revo, and that's just info others have passed along.

*******

You can scan components on the CD, on https://www.virustotal.com
and see what it says.

*******

Is the disc a pressed disc ?

Or does it look like a burned disc (purple) ?

Did you buy the Pioneer drive off Ebay ?

Did you buy the drive retail at Best Buy (... trustworthy).

That's all the crystal ball has at the moment.

*******

Feel free to make a backup image of the tainted C: now,
before you make things worse :-) I do that all the time when
venturing into unusual or dangerous territory. One reason
for not larding up C: with a lot of personal files, is
so that the backups run faster. I would not consider
keeping a terabyte of movies on C: . I'd put them on D:
instead. Then backing up D: would be done at a different
frequency than backing up C: .

And no, cleaning up the mess by hand is not recommended.

At the moment, we don't have any trust info to go on.
We don't know you're in trouble. Just a weird set of
symptoms at the moment.

OEM discs of this sort, have caused problems in the past.
Sometimes, a product is supposed to have a license key adhered
to the disc envelope, and it's missing.
And nobody can figure out what happened to those license
keys. The manufacturer never admits to putting discs in
boxes without necessary licensing.

I think a similar DVD player disc I got in a box, it didn't
have a license key, and I could put it on more than one
computer.

Â*Â* Paul

On 17/08/2020 21:56, Paul wrote:
DerekF wrote:
Media suite 10 OEM versiom disc came with my Pioneer BDR-XD05B Bluray
disc player.When I installed it it gave an error message that it had
not installed completely. Using it each Program I tried to copy to a
DVD gave an error message. The program has installed itself in
programs files x86 and not in Programs and Features where I could
uninstall it.
I twice tried to reinstall it did not complete and the system
rebooted. Many other seem to have the same problem. Some regard as a
virus.
How can I uninstall it or get it to work.
Derek

Did you have your Restore Points enabled ?

With no guarantees, that would be one way.

Option 2 (while the OS is running)

https://www.tenforums.com/tutorials/...dows-10-a.html

If Restore Points aren't enabled, then no backup would be made
before the program install happened.

When you install Windows 10 OS Upgrades, Restore Points are turned off...

*******

Windows Defender should be able to scan the materials on the CD.

The material on the CD has been around for long enough, WD
should recognize malware there. Only if the disc was a bootleg
made in someones basement, might the files not be recognized
as malware.

*******

With no trustworthy source of the CD (ISO), it's pretty
hard to suggest other things to try.

Revo UnInstaller might work, but then this isn't a conventional
install, whatever has happened. Wikipedia articles list the official
website on the right-hand sidebar.

https://en.wikipedia.org/wiki/Revo_Uninstaller

https://www.revouninstaller.com/start-freeware-download

The Freeware version should remain free (it's *not* supposed to be
the Trial one, but companies have been sleazy before and it is
2020 after all). What I would want as a start, is an "opinion" from
Revo, whether it likes what it sees.

If Revo "knows" about this Cyberlink caper, maybe it already
has provision for handling it.

You mentioned Program Files (x86) above, and Revo is supposed
to do those. Revo should not do "Program Files" the x64 ones
for free. At least, that was a previous term of doing business.

I've not used Revo, and that's just info others have passed along.

*******

You can scan components on the CD, on https://www.virustotal.com
and see what it says.

*******

Is the disc a pressed disc ?

Or does it look like a burned disc (purple) ?

Did you buy the Pioneer drive off Ebay ?

Did you buy the drive retail at Best Buy (... trustworthy).

That's all the crystal ball has at the moment.

*******

Feel free to make a backup image of the tainted C: now,
before you make things worse :-) I do that all the time when
venturing into unusual or dangerous territory. One reason
for not larding up C: with a lot of personal files, is
so that the backups run faster. I would not consider
keeping a terabyte of movies on C: . I'd put them on D:
instead. Then backing up D: would be done at a different
frequency than backing up C: .

And no, cleaning up the mess by hand is not recommended.

At the moment, we don't have any trust info to go on.
We don't know you're in trouble. Just a weird set of
symptoms at the moment.

OEM discs of this sort, have caused problems in the past.
Sometimes, a product is supposed to have a license key adhered
to the disc envelope, and it's missing.
And nobody can figure out what happened to those license
keys. The manufacturer never admits to putting discs in
boxes without necessary licensing.

I think a similar DVD player disc I got in a box, it didn't
have a license key, and I could put it on more than one
computer.

Â*Â* Paul
Sorry for the delay as got involved in other things. Thanks again for
all your information.
The free version of Perfect Uninstaller 6.3.4.1 - has been suggested but
the link took me to several dubious sites.

It is a pressed disk.
I've used the drive O.K. without installing Media Suite 10 on other disk
drives on the computer and my laptop as well as on my wifes new PC.
Checking back I bought it from a supplier listed on the Pioneeer web
site as Pioneer did not deliver to the UK. So they were an approved
supplier. The disk and packaging looked fine.
AmaMax (USA) Since 1993 l iMBAPrice® Authorized Distributor
Return and product support eligibility
$97.77
Condition: New

https://amamax.com/pages/blu-ray-external
Derek