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Solution: (Slow Shutdown) Shut Down Hangs With Logitech itouch version 2.15 Keyboard Drivers

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Old March 25th 03, 10:04 AM
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Default Solution: (Slow Shutdown) Shut Down Hangs With Logitech itouch version 2.15 Keyboard Drivers

I was having a problem with slow shutdown on Windows 2000 because of
itouch version 2.15. I was able to fix it with a work around however. The
fist thing you can try before doing the work around that I posted below, is
to try version 2.13 which does not have any shutdown issues. When 2.13 is
installed, however, it does not have some of the nice features that 2.15
does. To get a copy of earlier itouch driver releases go to Logitech's ftp
site: ftp.logitech.com/pub/techsupport/keyboards/itouch/

The files are named in a common sense fashion. The one you want is
it213enu.exe. This may work for you. If you get an error when you press
the media key with itouch 2.13 installed then you might want to try the work
around posted below. The media key error was a known issue with driver
version 2.13.

***The work around (this is what I am currently using) is to:

1. First install itouch version 2.15. Then copy and paste the entire
itouch directory to your desktop. Just navigate to c:/program
files/logitech/ and then highlight the logitech folder, click copy, then
paste the entire folder to the desktop.

2. Next uninstall version 2.15.

3. Next Install version 2.13, if you don't have that version get it from
the ftp site listed above. After it is installed copy the itouch folder
from your desktop (from step one) into the logitech directory. When it asks
you if you want to overwrite files, select "yet to all."

By doing this, we have essentially modified the installation to use the
itouch version 2.13 registry settings but it will now use the 2.15 exe and
dll files. This worked perfectly for me. The shutdown was instantaneous
and all of my keys and media players were supported the same as version
2.15. Even helpabout said version 2.15. The problem with the slow
shutdown error is related to the registry entries that version 2.15
installs. Version 2.13 does not do this. The modified itouch version 2.13
with the version 2.15 executables works well with my Logitech Internet
Navigator Keyboard.

Other than that, you can just wait for Logitech to fix it. They know about
the problem and are working on it. Here is a copy of an e-mail that I
recently received from them regarding this issue:

Description of Problem: Using itouch version 2.15 causes my pc to hang on

shutdown or restart. I upgraded from
itouch version 2.13 to version 2.15. I went back to using itouch 2.13 and

all is well with shutdown and restart,
but some of my media players are not supported with 2.13.

Request Country ID: 19

Thank you for using Logitech's Electronic Technical Support. The following

information addresses your original
question. You may wish to print this out and/or save this on your computer.

Logitech is currently developing a solution to the issue you are

experiencing. Once the solution is available, we
will post it to our web site. Please check our web site periodically for

an update to this situation. We apologize
for the inconvenience. www.logitech.com

Logitech Customer Support

I hope you find the information in my post useful,


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