32 bit fax print driver for W2008 x64 Fax Server

I have a 64 bit Windows Server 2008 Standard server configured with the fax
server role. I can't seem to figure out how to add x32 drivers so I can
"print" to the shared fax device on the server from my 32 bit XP clients.

When I try to add the x32 drivers to the shared fax printer on the server,
I'm prompted to "please provide a printer driver". I've tried pointing to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from an XP
and Vista PC via the server share, but it doesn't accept any of these paths.

From my XP PC, I can browse to the share on the server & connect the fax
print device. It appears on my XP PC as "Fax on %servername%". I can open
the fax console on my XP PC & see jobs that are in the outbox (submitted from
the server). When I attempt to create a new fax from the XP fax console, I
get an hourglass for a brief moment, and then nothing. If I try & print to
the fax "print" driver from the XP PC, I get nothing. I believe with the x32
W2K3 fax server I worked with a wizard came up asking for the fax number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

Anyone have any suggestions?

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with the fax
server role. I can't seem to figure out how to add x32 drivers so I can
"print" to the shared fax device on the server from my 32 bit XP clients.

When I try to add the x32 drivers to the shared fax printer on the server,
I'm prompted to "please provide a printer driver". I've tried pointing to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from an XP
and Vista PC via the server share, but it doesn't accept any of these paths.

From my XP PC, I can browse to the share on the server & connect the fax
print device. It appears on my XP PC as "Fax on %servername%". I can open
the fax console on my XP PC & see jobs that are in the outbox (submitted from
the server). When I attempt to create a new fax from the XP fax console, I
get an hourglass for a brief moment, and then nothing. If I try & print to
the fax "print" driver from the XP PC, I get nothing. I believe with the x32
W2K3 fax server I worked with a wizard came up asking for the fax number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

You will need to do this remotely from a 32bit Vista client with admin
access to the 2008 fax server.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Anyone have any suggestions?

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with the
fax
server role. I can't seem to figure out how to add x32 drivers so I can
"print" to the shared fax device on the server from my 32 bit XP clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox (submitted
from
the server). When I attempt to create a new fax from the XP fax console,
I
get an hourglass for a brief moment, and then nothing. If I try & print
to
the fax "print" driver from the XP PC, I get nothing. I believe with the
x32
W2K3 fax server I worked with a wizard came up asking for the fax number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

Thanks, Alan. Can you explain what you mean by "do this"? I tried
connecting from a 32 bit vista client, and got similar results. I tried
adding the 32 bit fax driver from the vista client and from the server, but
it keeps prompting me provide a printer driver. I tried directing it to XP,
Vista, and Server 2008 32 and 64 bit media, but can't seem to locate the fax
driver it's looking for.

Thanks again for your assistance.

BK

"Alan Morris [MSFT]" wrote:

You will need to do this remotely from a 32bit Vista client with admin
access to the 2008 fax server.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Anyone have any suggestions?

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with the
fax
server role. I can't seem to figure out how to add x32 drivers so I can
"print" to the shared fax device on the server from my 32 bit XP clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox (submitted
from
the server). When I attempt to create a new fax from the XP fax console,
I
get an hourglass for a brief moment, and then nothing. If I try & print
to
the fax "print" driver from the XP PC, I get nothing. I believe with the
x32
W2K3 fax server I worked with a wizard came up asking for the fax number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

do this == install the driver. I found out the UI detects the fax driver
name and hides it, that's why the driver is never listed. So I'm sure you
found the driver but the UI did not display the driver.

The good news is there is a KB / white paper for this.

The bad news is it is still in review.

The good news for you, there are tools included in the OS to install the
driver without using the UI.

the easiest way to install the driver is first copy the 32bit files to the
64bit server

the 32bit fax files are located on a 32bit machine under
\windows\system32\driverstore\filerepository\prnms 002.inf_?????? (?? is a
GUID reference).

there will be an i386 directory that also needs to be copied.

on the x64 machine I copied the x86 fax files to C:\fax\x86

than in an elevated command window

rundll32 printui.dll,PrintUIEntry /ia /m "Microsoft Shared Fax Driver" /h
"x86" /v "Type 3 - User Mode" /f C:\fax\x86\prnms002.inf

printui /? will give you the options for accessing printui interfaces using
rundll32.



you can also use prndrvr.vbs in system32\printing_admin_scripts

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Thanks, Alan. Can you explain what you mean by "do this"? I tried
connecting from a 32 bit vista client, and got similar results. I tried
adding the 32 bit fax driver from the vista client and from the server,
but
it keeps prompting me provide a printer driver. I tried directing it to
XP,
Vista, and Server 2008 32 and 64 bit media, but can't seem to locate the
fax
driver it's looking for.

Thanks again for your assistance.

BK

"Alan Morris [MSFT]" wrote:

You will need to do this remotely from a 32bit Vista client with admin
access to the 2008 fax server.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"bk" wrote in message
...
Anyone have any suggestions?

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with
the
fax
server role. I can't seem to figure out how to add x32 drivers so I
can
"print" to the shared fax device on the server from my 32 bit XP
clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried
pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from
an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the
fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox
(submitted
from
the server). When I attempt to create a new fax from the XP fax
console,
I
get an hourglass for a brief moment, and then nothing. If I try &
print
to
the fax "print" driver from the XP PC, I get nothing. I believe with
the
x32
W2K3 fax server I worked with a wizard came up asking for the fax
number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

We tried to follow these instructions, but our Windows 2003 32 bit server
does not have the path
"c:\windows\system32\driverstore\filerepository\pr nms002.inf" Windows 2008
server does have this path. Can you help me?

-- Carolyn


"Alan Morris [MSFT]" wrote:

do this == install the driver. I found out the UI detects the fax driver
name and hides it, that's why the driver is never listed. So I'm sure you
found the driver but the UI did not display the driver.

The good news is there is a KB / white paper for this.

The bad news is it is still in review.

The good news for you, there are tools included in the OS to install the
driver without using the UI.

the easiest way to install the driver is first copy the 32bit files to the
64bit server

the 32bit fax files are located on a 32bit machine under
\windows\system32\driverstore\filerepository\prnms 002.inf_?????? (?? is a
GUID reference).

there will be an i386 directory that also needs to be copied.

on the x64 machine I copied the x86 fax files to C:\fax\x86

than in an elevated command window

rundll32 printui.dll,PrintUIEntry /ia /m "Microsoft Shared Fax Driver" /h
"x86" /v "Type 3 - User Mode" /f C:\fax\x86\prnms002.inf

printui /? will give you the options for accessing printui interfaces using
rundll32.



you can also use prndrvr.vbs in system32\printing_admin_scripts

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Thanks, Alan. Can you explain what you mean by "do this"? I tried
connecting from a 32 bit vista client, and got similar results. I tried
adding the 32 bit fax driver from the vista client and from the server,
but
it keeps prompting me provide a printer driver. I tried directing it to
XP,
Vista, and Server 2008 32 and 64 bit media, but can't seem to locate the
fax
driver it's looking for.

Thanks again for your assistance.

BK

"Alan Morris [MSFT]" wrote:

You will need to do this remotely from a 32bit Vista client with admin
access to the 2008 fax server.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"bk" wrote in message
...
Anyone have any suggestions?

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with
the
fax
server role. I can't seem to figure out how to add x32 drivers so I
can
"print" to the shared fax device on the server from my 32 bit XP
clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried
pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from
an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the
fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox
(submitted
from
the server). When I attempt to create a new fax from the XP fax
console,
I
get an hourglass for a brief moment, and then nothing. If I try &
print
to
the fax "print" driver from the XP PC, I get nothing. I believe with
the
x32
W2K3 fax server I worked with a wizard came up asking for the fax
number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

Thanks for your reply, Alan. I tried your suggestion on the server, but I'm
afraid I still can't seem to add the driver on my XP client (by browsing to
the server & double clicking on the shared fax). I'm getting the following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not have the
correct printer driver installed. If you want to search for the proper
driver, click OK. Otherwise, click Cancel and contact your network
administrator or original equipment manufacturer for the correct printer
driver."

Any other thoughts?

BK

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with the fax
server role. I can't seem to figure out how to add x32 drivers so I can
"print" to the shared fax device on the server from my 32 bit XP clients.

When I try to add the x32 drivers to the shared fax printer on the server,
I'm prompted to "please provide a printer driver". I've tried pointing to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from an XP
and Vista PC via the server share, but it doesn't accept any of these paths.

From my XP PC, I can browse to the share on the server & connect the fax
print device. It appears on my XP PC as "Fax on %servername%". I can open
the fax console on my XP PC & see jobs that are in the outbox (submitted from
the server). When I attempt to create a new fax from the XP fax console, I
get an hourglass for a brief moment, and then nothing. If I try & print to
the fax "print" driver from the XP PC, I get nothing. I believe with the x32
W2K3 fax server I worked with a wizard came up asking for the fax number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

And both the x64 and x86 Fax driver is installed on the server?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Thanks for your reply, Alan. I tried your suggestion on the server, but
I'm
afraid I still can't seem to add the driver on my XP client (by browsing
to
the server & double clicking on the shared fax). I'm getting the
following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not have
the
correct printer driver installed. If you want to search for the proper
driver, click OK. Otherwise, click Cancel and contact your network
administrator or original equipment manufacturer for the correct printer
driver."

Any other thoughts?

BK

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with the
fax
server role. I can't seem to figure out how to add x32 drivers so I can
"print" to the shared fax device on the server from my 32 bit XP clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox (submitted
from
the server). When I attempt to create a new fax from the XP fax console,
I
get an hourglass for a brief moment, and then nothing. If I try & print
to
the fax "print" driver from the XP PC, I get nothing. I believe with the
x32
W2K3 fax server I worked with a wizard came up asking for the fax number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

I followed the procedure you posted earlier - copying the vista files to the
server & running the rundll32 printui.dll ... command.

On the server, I still only see the x64 driver checked under "additional
drivers".

"Alan Morris [MSFT]" wrote:

And both the x64 and x86 Fax driver is installed on the server?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Thanks for your reply, Alan. I tried your suggestion on the server, but
I'm
afraid I still can't seem to add the driver on my XP client (by browsing
to
the server & double clicking on the shared fax). I'm getting the
following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not have
the
correct printer driver installed. If you want to search for the proper
driver, click OK. Otherwise, click Cancel and contact your network
administrator or original equipment manufacturer for the correct printer
driver."

Any other thoughts?

BK

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with the
fax
server role. I can't seem to figure out how to add x32 drivers so I can
"print" to the shared fax device on the server from my 32 bit XP clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox (submitted
from
the server). When I attempt to create a new fax from the XP fax console,
I
get an hourglass for a brief moment, and then nothing. If I try & print
to
the fax "print" driver from the XP PC, I get nothing. I believe with the
x32
W2K3 fax server I worked with a wizard came up asking for the fax number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

Alan-

Any other suggestions?

"Alan Morris [MSFT]" wrote:

And both the x64 and x86 Fax driver is installed on the server?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Thanks for your reply, Alan. I tried your suggestion on the server, but
I'm
afraid I still can't seem to add the driver on my XP client (by browsing
to
the server & double clicking on the shared fax). I'm getting the
following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not have
the
correct printer driver installed. If you want to search for the proper
driver, click OK. Otherwise, click Cancel and contact your network
administrator or original equipment manufacturer for the correct printer
driver."

Any other thoughts?

BK

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with the
fax
server role. I can't seem to figure out how to add x32 drivers so I can
"print" to the shared fax device on the server from my 32 bit XP clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox (submitted
from
the server). When I attempt to create a new fax from the XP fax console,
I
get an hourglass for a brief moment, and then nothing. If I try & print
to
the fax "print" driver from the XP PC, I get nothing. I believe with the
x32
W2K3 fax server I worked with a wizard came up asking for the fax number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

The driver installed for me.

Did you get any error message?

here's another method.


Yes. 32-bit clients are supported for 64 bit WS08 Fax Server. As the
customer is saying, 32 bit drivers should be installed on the server.





The following is the procedure to install cross architecture drivers :

i. Right click on the Fax printer in "Printers" page and share the fax
printer.

ii. Click on 'Additional Drivers' and select the architecture for which
you want to install fax printer drivers for.

iii. It will prompt for a Setup information file (Inf file) .

iv. Copy the %windir%\system32\DriverStore\FileRepository\prnms 002.inf_*
from a machine of the architecture which you are trying to install.

v. Select the prnms002.inf from the share just copied. (this is the fax
printer driver installation INF).

vi. This should successfully install the necessary cross architecture Fax
printer drivers in the server.

vii. Check for the presence of the installed architecture in
%windir%\system32\spool\drivers\ directory.







P.S - This is my own wording of the procedure. The official white-paper
containing these details will be released soon (Its currently in review by
the doc writers)




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Alan-

Any other suggestions?

"Alan Morris [MSFT]" wrote:

And both the x64 and x86 Fax driver is installed on the server?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"bk" wrote in message
...
Thanks for your reply, Alan. I tried your suggestion on the server,
but
I'm
afraid I still can't seem to add the driver on my XP client (by
browsing
to
the server & double clicking on the shared fax). I'm getting the
following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not have
the
correct printer driver installed. If you want to search for the proper
driver, click OK. Otherwise, click Cancel and contact your network
administrator or original equipment manufacturer for the correct
printer
driver."

Any other thoughts?

BK

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with
the
fax
server role. I can't seem to figure out how to add x32 drivers so I
can
"print" to the shared fax device on the server from my 32 bit XP
clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried
pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from
an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the
fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox
(submitted
from
the server). When I attempt to create a new fax from the XP fax
console,
I
get an hourglass for a brief moment, and then nothing. If I try &
print
to
the fax "print" driver from the XP PC, I get nothing. I believe with
the
x32
W2K3 fax server I worked with a wizard came up asking for the fax
number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

OK. That worked, in as much as the server now shows an x64 and x32 driver
loaded. I can connect to the Printer (fax) share from my x32 XP PC, but when
I try & print a document I get an hourglass for a moment, and then nothing
happens. This is the point where I would expect to see the send a fax wizard
prompt me for the recipients name, fax #, etc.

"Alan Morris [MSFT]" wrote:

The driver installed for me.

Did you get any error message?

here's another method.


Yes. 32-bit clients are supported for 64 bit WS08 Fax Server. As the
customer is saying, 32 bit drivers should be installed on the server.





The following is the procedure to install cross architecture drivers :

i. Right click on the Fax printer in "Printers" page and share the fax
printer.

ii. Click on 'Additional Drivers' and select the architecture for which
you want to install fax printer drivers for.

iii. It will prompt for a Setup information file (Inf file) .

iv. Copy the %windir%\system32\DriverStore\FileRepository\prnms 002.inf_*
from a machine of the architecture which you are trying to install.

v. Select the prnms002.inf from the share just copied. (this is the fax
printer driver installation INF).

vi. This should successfully install the necessary cross architecture Fax
printer drivers in the server.

vii. Check for the presence of the installed architecture in
%windir%\system32\spool\drivers\ directory.







P.S - This is my own wording of the procedure. The official white-paper
containing these details will be released soon (Its currently in review by
the doc writers)




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Alan-

Any other suggestions?

"Alan Morris [MSFT]" wrote:

And both the x64 and x86 Fax driver is installed on the server?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"bk" wrote in message
...
Thanks for your reply, Alan. I tried your suggestion on the server,
but
I'm
afraid I still can't seem to add the driver on my XP client (by
browsing
to
the server & double clicking on the shared fax). I'm getting the
following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not have
the
correct printer driver installed. If you want to search for the proper
driver, click OK. Otherwise, click Cancel and contact your network
administrator or original equipment manufacturer for the correct
printer
driver."

Any other thoughts?

BK

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with
the
fax
server role. I can't seem to figure out how to add x32 drivers so I
can
"print" to the shared fax device on the server from my 32 bit XP
clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried
pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from
an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the
fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox
(submitted
from
the server). When I attempt to create a new fax from the XP fax
console,
I
get an hourglass for a brief moment, and then nothing. If I try &
print
to
the fax "print" driver from the XP PC, I get nothing. I believe with
the
x32
W2K3 fax server I worked with a wizard came up asking for the fax
number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

Any other thoughts?

"bk" wrote:

OK. That worked, in as much as the server now shows an x64 and x32 driver
loaded. I can connect to the Printer (fax) share from my x32 XP PC, but when
I try & print a document I get an hourglass for a moment, and then nothing
happens. This is the point where I would expect to see the send a fax wizard
prompt me for the recipients name, fax #, etc.

"Alan Morris [MSFT]" wrote:

The driver installed for me.

Did you get any error message?

here's another method.


Yes. 32-bit clients are supported for 64 bit WS08 Fax Server. As the
customer is saying, 32 bit drivers should be installed on the server.





The following is the procedure to install cross architecture drivers :

i. Right click on the Fax printer in "Printers" page and share the fax
printer.

ii. Click on 'Additional Drivers' and select the architecture for which
you want to install fax printer drivers for.

iii. It will prompt for a Setup information file (Inf file) .

iv. Copy the %windir%\system32\DriverStore\FileRepository\prnms 002.inf_*
from a machine of the architecture which you are trying to install.

v. Select the prnms002.inf from the share just copied. (this is the fax
printer driver installation INF).

vi. This should successfully install the necessary cross architecture Fax
printer drivers in the server.

vii. Check for the presence of the installed architecture in
%windir%\system32\spool\drivers\ directory.







P.S - This is my own wording of the procedure. The official white-paper
containing these details will be released soon (Its currently in review by
the doc writers)




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Alan-

Any other suggestions?

"Alan Morris [MSFT]" wrote:

And both the x64 and x86 Fax driver is installed on the server?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"bk" wrote in message
...
Thanks for your reply, Alan. I tried your suggestion on the server,
but
I'm
afraid I still can't seem to add the driver on my XP client (by
browsing
to
the server & double clicking on the shared fax). I'm getting the
following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not have
the
correct printer driver installed. If you want to search for the proper
driver, click OK. Otherwise, click Cancel and contact your network
administrator or original equipment manufacturer for the correct
printer
driver."

Any other thoughts?

BK

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured with
the
fax
server role. I can't seem to figure out how to add x32 drivers so I
can
"print" to the shared fax device on the server from my 32 bit XP
clients.

When I try to add the x32 drivers to the shared fax printer on the
server,
I'm prompted to "please provide a printer driver". I've tried
pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from
an
XP
and Vista PC via the server share, but it doesn't accept any of these
paths.

From my XP PC, I can browse to the share on the server & connect the
fax
print device. It appears on my XP PC as "Fax on %servername%". I can
open
the fax console on my XP PC & see jobs that are in the outbox
(submitted
from
the server). When I attempt to create a new fax from the XP fax
console,
I
get an hourglass for a brief moment, and then nothing. If I try &
print
to
the fax "print" driver from the XP PC, I get nothing. I believe with
the
x32
W2K3 fax server I worked with a wizard came up asking for the fax
number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

Does the Fax driver get installed on the XP machine? Look in printers
folder, File, Server properties, Drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Any other thoughts?

"bk" wrote:

OK. That worked, in as much as the server now shows an x64 and x32
driver
loaded. I can connect to the Printer (fax) share from my x32 XP PC, but
when
I try & print a document I get an hourglass for a moment, and then
nothing
happens. This is the point where I would expect to see the send a fax
wizard
prompt me for the recipients name, fax #, etc.

"Alan Morris [MSFT]" wrote:

The driver installed for me.

Did you get any error message?

here's another method.


Yes. 32-bit clients are supported for 64 bit WS08 Fax Server. As the
customer is saying, 32 bit drivers should be installed on the server.





The following is the procedure to install cross architecture drivers :

i. Right click on the Fax printer in "Printers" page and share the
fax
printer.

ii. Click on 'Additional Drivers' and select the architecture for
which
you want to install fax printer drivers for.

iii. It will prompt for a Setup information file (Inf file) .

iv. Copy the
%windir%\system32\DriverStore\FileRepository\prnms 002.inf_*
from a machine of the architecture which you are trying to install.

v. Select the prnms002.inf from the share just copied. (this is the
fax
printer driver installation INF).

vi. This should successfully install the necessary cross architecture
Fax
printer drivers in the server.

vii. Check for the presence of the installed architecture in
%windir%\system32\spool\drivers\ directory.







P.S - This is my own wording of the procedure. The official white-paper
containing these details will be released soon (Its currently in review
by
the doc writers)




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"bk" wrote in message
...
Alan-

Any other suggestions?

"Alan Morris [MSFT]" wrote:

And both the x64 and x86 Fax driver is installed on the server?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"bk" wrote in message
...
Thanks for your reply, Alan. I tried your suggestion on the
server,
but
I'm
afraid I still can't seem to add the driver on my XP client (by
browsing
to
the server & double clicking on the shared fax). I'm getting the
following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not
have
the
correct printer driver installed. If you want to search for the
proper
driver, click OK. Otherwise, click Cancel and contact your
network
administrator or original equipment manufacturer for the correct
printer
driver."

Any other thoughts?

BK

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured
with
the
fax
server role. I can't seem to figure out how to add x32 drivers
so I
can
"print" to the shared fax device on the server from my 32 bit XP
clients.

When I try to add the x32 drivers to the shared fax printer on
the
server,
I'm prompted to "please provide a printer driver". I've tried
pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver
from
an
XP
and Vista PC via the server share, but it doesn't accept any of
these
paths.

From my XP PC, I can browse to the share on the server & connect
the
fax
print device. It appears on my XP PC as "Fax on %servername%".
I can
open
the fax console on my XP PC & see jobs that are in the outbox
(submitted
from
the server). When I attempt to create a new fax from the XP fax
console,
I
get an hourglass for a brief moment, and then nothing. If I try
&
print
to
the fax "print" driver from the XP PC, I get nothing. I believe
with
the
x32
W2K3 fax server I worked with a wizard came up asking for the fax
number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver
loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

I don't see a fax driver listed under Server Properties on the XP client or
on the W2K8 fax server where it is shared. I can fax successfully from the
fax server.

To review...I can add the shared fax printer on the XP client, but when I
click the New Fax button from the fax console nothing happens. When I try
the same thing from the fax server, the "new fax" screen is displayed & I'm
able to fax a document.

"Alan Morris [MSFT]" wrote:

Does the Fax driver get installed on the XP machine? Look in printers
folder, File, Server properties, Drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" wrote in message
...
Any other thoughts?

"bk" wrote:

OK. That worked, in as much as the server now shows an x64 and x32
driver
loaded. I can connect to the Printer (fax) share from my x32 XP PC, but
when
I try & print a document I get an hourglass for a moment, and then
nothing
happens. This is the point where I would expect to see the send a fax
wizard
prompt me for the recipients name, fax #, etc.

"Alan Morris [MSFT]" wrote:

The driver installed for me.

Did you get any error message?

here's another method.


Yes. 32-bit clients are supported for 64 bit WS08 Fax Server. As the
customer is saying, 32 bit drivers should be installed on the server.





The following is the procedure to install cross architecture drivers :

i. Right click on the Fax printer in "Printers" page and share the
fax
printer.

ii. Click on 'Additional Drivers' and select the architecture for
which
you want to install fax printer drivers for.

iii. It will prompt for a Setup information file (Inf file) .

iv. Copy the
%windir%\system32\DriverStore\FileRepository\prnms 002.inf_*
from a machine of the architecture which you are trying to install.

v. Select the prnms002.inf from the share just copied. (this is the
fax
printer driver installation INF).

vi. This should successfully install the necessary cross architecture
Fax
printer drivers in the server.

vii. Check for the presence of the installed architecture in
%windir%\system32\spool\drivers\ directory.







P.S - This is my own wording of the procedure. The official white-paper
containing these details will be released soon (Its currently in review
by
the doc writers)




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"bk" wrote in message
...
Alan-

Any other suggestions?

"Alan Morris [MSFT]" wrote:

And both the x64 and x86 Fax driver is installed on the server?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"bk" wrote in message
...
Thanks for your reply, Alan. I tried your suggestion on the
server,
but
I'm
afraid I still can't seem to add the driver on my XP client (by
browsing
to
the server & double clicking on the shared fax). I'm getting the
following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not
have
the
correct printer driver installed. If you want to search for the
proper
driver, click OK. Otherwise, click Cancel and contact your
network
administrator or original equipment manufacturer for the correct
printer
driver."

Any other thoughts?

BK

"bk" wrote:

I have a 64 bit Windows Server 2008 Standard server configured
with
the
fax
server role. I can't seem to figure out how to add x32 drivers
so I
can
"print" to the shared fax device on the server from my 32 bit XP
clients.

When I try to add the x32 drivers to the shared fax printer on
the
server,
I'm prompted to "please provide a printer driver". I've tried
pointing
to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver
from
an
XP
and Vista PC via the server share, but it doesn't accept any of
these
paths.

From my XP PC, I can browse to the share on the server & connect
the
fax
print device. It appears on my XP PC as "Fax on %servername%".
I can
open
the fax console on my XP PC & see jobs that are in the outbox
(submitted
from
the server). When I attempt to create a new fax from the XP fax
console,
I
get an hourglass for a brief moment, and then nothing. If I try
&
print
to
the fax "print" driver from the XP PC, I get nothing. I believe
with
the
x32
W2K3 fax server I worked with a wizard came up asking for the fax
number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver
loaded on
the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.