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Fax Server Information Cannot be Retrieved



 
 
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  #16  
Old March 25th 05, 07:23 AM
lee_ad
external usenet poster
 
Posts: n/a
Default Fax Server Information Cannot be Retrieved

Hello,

I tried turning off the Windows firewall and it is still giving me the same
error message. Also, I tried rebooting the system after turning off the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2 months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any other
AV
installed because I haven't got around to purchase one yet. I am using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New Fax"
button, the fax wizard pops up. I press the "Next" button and the error
message pops up - "Fax server information cannot be retrieved. The fax
wizard will close now." I have check all the configurations for the fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!




Ads
  #17  
Old March 25th 05, 10:51 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Fax Server Information Cannot be Retrieved

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving me the
same
error message. Also, I tried rebooting the system after turning off the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2 months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any
other
AV
installed because I haven't got around to purchase one yet. I am using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New Fax"
button, the fax wizard pops up. I press the "Next" button and the
error
message pops up - "Fax server information cannot be retrieved. The fax
wizard will close now." I have check all the configurations for the
fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot
of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a
network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send
and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!






  #18  
Old March 28th 05, 01:19 AM
lee_ad
external usenet poster
 
Posts: n/a
Default

Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the file
versions.



"Russ Valentine [MVP-Outlook]" wrote:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving me the
same
error message. Also, I tried rebooting the system after turning off the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2 months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any
other
AV
installed because I haven't got around to purchase one yet. I am using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New Fax"
button, the fax wizard pops up. I press the "Next" button and the
error
message pops up - "Fax server information cannot be retrieved. The fax
wizard will close now." I have check all the configurations for the
fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot
of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a
network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send
and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!






  #19  
Old March 28th 05, 02:29 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Windows Support Tools can be installed from the Windows XP CD.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the file
versions.



"Russ Valentine [MVP-Outlook]" wrote:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving me the
same
error message. Also, I tried rebooting the system after turning off
the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2
months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any
other
AV
installed because I haven't got around to purchase one yet. I am
using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New
Fax"
button, the fax wizard pops up. I press the "Next" button and the
error
message pops up - "Fax server information cannot be retrieved. The
fax
wizard will close now." I have check all the configurations for the
fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite a
lot
of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a
network
environment: I'm running a single standalone PC. I've checked my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver and
in
"Properties" it says that "Sharing is not available for this type
of
printer." Q. Why would I want to share it on a standalone PC? I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details a OS: Windows XP Professional Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to
go
on,
guys, but this is driving me insane!








  #20  
Old March 30th 05, 07:23 PM
lee_ad
external usenet poster
 
Posts: n/a
Default

Here's what I had found:

fxsapi 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 441.50 KB (452,096
bytes) 22/03/2005 9:34 PM Microsoft Corporation c:\windows\system32\fxsapi.dll
fxsevent 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 54.00 KB (55,296
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsevent.dll
fxsmon 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 23.00 KB (23,552
bytes) 22/03/2005 9:34 PM Microsoft Corporation c:\windows\system32\fxsmon.dll
fxsroute 5.2.1776.0 31.00 KB (31,744 bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsroute.dll
fxsst 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 549.00 KB (562,176
bytes) 22/03/2005 9:34 PM Microsoft Corporation c:\windows\system32\fxsst.dll
fxssvc 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 261.50 KB (267,776
bytes) 22/03/2005 9:34 PM Microsoft Corporation c:\windows\system32\fxssvc.exe
fxst30 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 240.50 KB (246,272
bytes) 22/03/2005 9:34 PM Microsoft Corporation c:\windows\system32\fxst30.dll
fxstiff 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 388.00 KB (397,312
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxstiff.dll


winfax.dll version 5.2.1776.0

all under c:\windows\system32\spool\drivers\w32x86\3
fxsapi.dll version 5.2.1776.1023
fxsdrv.dll version 0.3.1776.1023
fxsres.dll version 5.2.1776.1023
fxstiff.dll version 5.2.1776.1023
fxsui.dll verison 5.2.1776.1023
fxswzrd.dll version 5.2.1776.1023







"Russ Valentine [MVP-Outlook]" wrote:

Windows Support Tools can be installed from the Windows XP CD.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the file
versions.



"Russ Valentine [MVP-Outlook]" wrote:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving me the
same
error message. Also, I tried rebooting the system after turning off
the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2
months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any
other
AV
installed because I haven't got around to purchase one yet. I am
using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New
Fax"
button, the fax wizard pops up. I press the "Next" button and the
error
message pops up - "Fax server information cannot be retrieved. The
fax
wizard will close now." I have check all the configurations for the
fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite a
lot
of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a
network
environment: I'm running a single standalone PC. I've checked my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver and
in
"Properties" it says that "Sharing is not available for this type
of
printer." Q. Why would I want to share it on a standalone PC? I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details a OS: Windows XP Professional Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to
go
on,
guys, but this is driving me insane!









  #21  
Old March 31st 05, 12:02 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Excellent.
I've sent the information to Microsoft.
They tell me they're making progress but still don't have it solved.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Here's what I had found:

fxsapi 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 441.50 KB (452,096
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsapi.dll
fxsevent 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 54.00 KB (55,296
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsevent.dll
fxsmon 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 23.00 KB (23,552
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsmon.dll
fxsroute 5.2.1776.0 31.00 KB (31,744 bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsroute.dll
fxsst 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 549.00 KB (562,176
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsst.dll
fxssvc 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 261.50 KB (267,776
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxssvc.exe
fxst30 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 240.50 KB (246,272
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxst30.dll
fxstiff 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 388.00 KB (397,312
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxstiff.dll


winfax.dll version 5.2.1776.0

all under c:\windows\system32\spool\drivers\w32x86\3
fxsapi.dll version 5.2.1776.1023
fxsdrv.dll version 0.3.1776.1023
fxsres.dll version 5.2.1776.1023
fxstiff.dll version 5.2.1776.1023
fxsui.dll verison 5.2.1776.1023
fxswzrd.dll version 5.2.1776.1023







"Russ Valentine [MVP-Outlook]" wrote:

Windows Support Tools can be installed from the Windows XP CD.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the file
versions.



"Russ Valentine [MVP-Outlook]" wrote:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving me
the
same
error message. Also, I tried rebooting the system after turning off
the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information
I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2
months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or
any
other
AV
installed because I haven't got around to purchase one yet. I am
using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New
Fax"
button, the fax wizard pops up. I press the "Next" button and
the
error
message pops up - "Fax server information cannot be retrieved.
The
fax
wizard will close now." I have check all the configurations for
the
fax
modem - Lucent Win Fax modem and it's working properly. I was
not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite
a
lot
of
research on the net re. this issue and can see that many people
are
experiencing a similar problem; but these seem to be related to
a
network
environment: I'm running a single standalone PC. I've checked my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC? I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details a OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry
to
go
on,
guys, but this is driving me insane!











  #22  
Old April 1st 05, 08:47 PM
Neil Wick
external usenet poster
 
Posts: n/a
Default

"Phil7979" wrote:
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close."


I've been having this problem, too, almost every time I try to send a fax.
The only workaround I've found is to uninstall the Windows fax component,
re-boot, and re-install it. Goling through all that almost every time I want
to send a fax is a big pain to say the least, but at least it works.

Neil

  #23  
Old April 8th 05, 06:25 AM
MC
external usenet poster
 
Posts: n/a
Default

same problem i am having. Hope there is a fix soon.
"Phil7979" wrote in message
...
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go on,
guys, but this is driving me insane!



  #24  
Old April 15th 05, 08:23 AM
Phil7979
external usenet poster
 
Posts: n/a
Default

Hi Russ,

Just checking to see whether the developers have managed to come up with a
solution, yet. I have to say I'm finding it increasingly irksome not being
able to receive/send faxes.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
Information is on its way to the developers. They just told me they are on a
3 day weekend and won't start working on it until Monday.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Here are my responses:

The only eventvwr msg I receive when trying to send a fax appears in a
dialogue box: "Fax server information cannot be retrieved. The Fax Wizard
will now close."

Following is the long list of version numbers for the files in question:
C:\fileVer.exe /X /B /A /D %windir%\system32\fxs*
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsapi.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscfgwz.dll
W32i APP ENU 5.2.1776.1024 shp c:\windows\system32\fxsclnt.exe
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxsclntr.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscom.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxscomex.dll
- - - - - c:\windows\system32\fxscount.h
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxscover.exe
W32i DRV ENU 0.3.1776.1023 shp c:\windows\system32\fxsdrv.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsevent.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsext32.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsmon.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsperf.dll
- - - - - c:\windows\system32\fxsperf.ini
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsres.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsroute.dll
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxssend.exe
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxsst.dll
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxssvc.exe
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxst30.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxstiff.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsui.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxswzrd.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsxp32.dll

C:\fileVer.exe /X /B /A /D %windir%\system32\winfax.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\winfax.dll

C:\fileVer.exe /X /B /A /D %windir%\system32\spool\drivers\w32x86\3\fxs*
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsapi. dll
W32i DRV ENU 0.3.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsdrv. dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsres. dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxstiff .dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsui.d ll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxswzrd .dll

The install for XPSP2 was clean.

No, I have (not to my knowledge!) ever connected to a "shared fax server"
from Windows Server 2003 or SBS2000 or any other shared fax server.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Was this a clean install of XPSP2? Did you ever connect to a "shared
fax
server" from Windows Server 2003 or SBS2000 or any other shared fax
server?
--
Russ Valentine
[MVP-Outlook]

"Phil7979" wrote in message
...
Hi Russ,

Status is: "Local" "Online".

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

In the Fax Console Tools Fax Printer Status...
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Apologies for the delay in responding but work gets in the way of
social
activity!

Did the reinstall: no luck; same problems.
Status In Admin ToolsSvs is "Started", "Automatic"
Fax Console: not sure where I get this status from but the fax is
configured
correctly.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

So did you do the reinstall or not?
What was the status of the Fax Service in Administrative Tools
Services?
What is the status of the Fax Printer in the Fax Console?
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Tried every single step you laid out in your response without any
success
whatsoever. Tried it twice in case I'd not followed it exactly
the
1st
time.
No luck! Curiously, my directory ServicePackFiles/i386 is empty
except
for
a
"Lang" subdirectory!!!

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Please do.
The more information we can get on this the better. There has to
be
an
answer out there somewhere, and it looks like we're on our own
to
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you
suggest
and
come
back to you. Regards.

"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and
MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try
to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done
quite
a
lot
of
research on the net re. this issue and can see that many
people
are
experiencing a similar problem; but these seem to be related
to
a
network
environment: I'm running a single standalone PC. I've checked
my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC?
I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details a OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
Sorry
to
go
on,
guys, but this is driving me insane!















  #25  
Old April 15th 05, 12:22 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Just checking to see whether the developers have managed to come up with a
solution, yet. I have to say I'm finding it increasingly irksome not being
able to receive/send faxes.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
Information is on its way to the developers. They just told me they are
on a
3 day weekend and won't start working on it until Monday.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Here are my responses:

The only eventvwr msg I receive when trying to send a fax appears in a
dialogue box: "Fax server information cannot be retrieved. The Fax
Wizard
will now close."

Following is the long list of version numbers for the files in
question:
C:\fileVer.exe /X /B /A /D %windir%\system32\fxs*
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsapi.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscfgwz.dll
W32i APP ENU 5.2.1776.1024 shp c:\windows\system32\fxsclnt.exe
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxsclntr.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscom.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxscomex.dll
- - - - - c:\windows\system32\fxscount.h
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxscover.exe
W32i DRV ENU 0.3.1776.1023 shp c:\windows\system32\fxsdrv.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsevent.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsext32.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsmon.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsperf.dll
- - - - - c:\windows\system32\fxsperf.ini
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsres.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsroute.dll
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxssend.exe
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxsst.dll
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxssvc.exe
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxst30.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxstiff.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsui.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxswzrd.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsxp32.dll

C:\fileVer.exe /X /B /A /D %windir%\system32\winfax.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\winfax.dll

C:\fileVer.exe /X /B /A /D
%windir%\system32\spool\drivers\w32x86\3\fxs*
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsapi. dll
W32i DRV ENU 0.3.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsdrv. dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsres. dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxstiff .dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsui.d ll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxswzrd .dll

The install for XPSP2 was clean.

No, I have (not to my knowledge!) ever connected to a "shared fax
server"
from Windows Server 2003 or SBS2000 or any other shared fax server.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the
Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run
FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send
us
version numbers but that would be tedious.

(3) Was this a clean install of XPSP2? Did you ever connect to a
"shared
fax
server" from Windows Server 2003 or SBS2000 or any other shared fax
server?
--
Russ Valentine
[MVP-Outlook]

"Phil7979" wrote in message
...
Hi Russ,

Status is: "Local" "Online".

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

In the Fax Console Tools Fax Printer Status...
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Apologies for the delay in responding but work gets in the way of
social
activity!

Did the reinstall: no luck; same problems.
Status In Admin ToolsSvs is "Started", "Automatic"
Fax Console: not sure where I get this status from but the fax is
configured
correctly.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

So did you do the reinstall or not?
What was the status of the Fax Service in Administrative Tools
Services?
What is the status of the Fax Printer in the Fax Console?
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Tried every single step you laid out in your response without
any
success
whatsoever. Tried it twice in case I'd not followed it exactly
the
1st
time.
No luck! Curiously, my directory ServicePackFiles/i386 is
empty
except
for
a
"Lang" subdirectory!!!

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Please do.
The more information we can get on this the better. There has
to
be
an
answer out there somewhere, and it looks like we're on our
own
to
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in
message
...
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you
suggest
and
come
back to you. Regards.

"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2;
and
MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now
try
to
send
a
fax
the wizard opens and I receive the error message: "Fax
Server
Information
Cannot be Retrieved. The Wizard will now close." I've done
quite
a
lot
of
research on the net re. this issue and can see that many
people
are
experiencing a similar problem; but these seem to be
related
to
a
network
environment: I'm running a single standalone PC. I've
checked
my
fax
configuration: AOK but it has the Microsoft Shared Fax
Driver
and
in
"Properties" it says that "Sharing is not available for
this
type
of
printer." Q. Why would I want to share it on a standalone
PC?
I
send
and
receive faxes intermittently; but this worked fine prior
to
installing
SP2
and SP3. I would appreciate some guidance how I can cure
this
problem,
please. Oh, tech' details a OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
Sorry
to
go
on,
guys, but this is driving me insane!

















  #26  
Old April 29th 05, 09:00 AM
Phil7979
external usenet poster
 
Posts: n/a
Default

Dear Russ,

Any news yet?

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Just checking to see whether the developers have managed to come up with a
solution, yet. I have to say I'm finding it increasingly irksome not being
able to receive/send faxes.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
Information is on its way to the developers. They just told me they are
on a
3 day weekend and won't start working on it until Monday.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Here are my responses:

The only eventvwr msg I receive when trying to send a fax appears in a
dialogue box: "Fax server information cannot be retrieved. The Fax
Wizard
will now close."

Following is the long list of version numbers for the files in
question:
C:\fileVer.exe /X /B /A /D %windir%\system32\fxs*
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsapi.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscfgwz.dll
W32i APP ENU 5.2.1776.1024 shp c:\windows\system32\fxsclnt.exe
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxsclntr.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscom.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxscomex.dll
- - - - - c:\windows\system32\fxscount.h
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxscover.exe
W32i DRV ENU 0.3.1776.1023 shp c:\windows\system32\fxsdrv.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsevent.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsext32.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsmon.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsperf.dll
- - - - - c:\windows\system32\fxsperf.ini
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsres.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsroute.dll
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxssend.exe
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxsst.dll
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxssvc.exe
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxst30.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxstiff.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsui.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxswzrd.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsxp32.dll

C:\fileVer.exe /X /B /A /D %windir%\system32\winfax.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\winfax.dll

C:\fileVer.exe /X /B /A /D
%windir%\system32\spool\drivers\w32x86\3\fxs*
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsapi. dll
W32i DRV ENU 0.3.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsdrv. dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsres. dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxstiff .dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsui.d ll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxswzrd .dll

The install for XPSP2 was clean.

No, I have (not to my knowledge!) ever connected to a "shared fax
server"
from Windows Server 2003 or SBS2000 or any other shared fax server.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the
Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run
FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send
us
version numbers but that would be tedious.

(3) Was this a clean install of XPSP2? Did you ever connect to a
"shared
fax
server" from Windows Server 2003 or SBS2000 or any other shared fax
server?
--
Russ Valentine
[MVP-Outlook]

"Phil7979" wrote in message
...
Hi Russ,

Status is: "Local" "Online".

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

In the Fax Console Tools Fax Printer Status...
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Apologies for the delay in responding but work gets in the way of
social
activity!

Did the reinstall: no luck; same problems.
Status In Admin ToolsSvs is "Started", "Automatic"
Fax Console: not sure where I get this status from but the fax is
configured
correctly.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

So did you do the reinstall or not?
What was the status of the Fax Service in Administrative Tools
Services?
What is the status of the Fax Printer in the Fax Console?
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Tried every single step you laid out in your response without
any
success
whatsoever. Tried it twice in case I'd not followed it exactly
the
1st
time.
No luck! Curiously, my directory ServicePackFiles/i386 is
empty
except
for
a
"Lang" subdirectory!!!

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Please do.
The more information we can get on this the better. There has
to
be
an
answer out there somewhere, and it looks like we're on our
own
to
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in
message
...
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you
suggest
and
come
back to you. Regards.

"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2;
and
MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now
try
to
send
a
fax
the wizard opens and I receive the error message: "Fax
Server
Information
Cannot be Retrieved. The Wizard will now close." I've done
quite
a
lot
of
research on the net re. this issue and can see that many
people
are
experiencing a similar problem; but these seem to be
related
to
a
network
environment: I'm running a single standalone PC. I've
checked
my
fax
configuration: AOK but it has the Microsoft Shared Fax
Driver
and
in
"Properties" it says that "Sharing is not available for
this
type
of
printer." Q. Why would I want to share it on a standalone
PC?
I
send
and
receive faxes intermittently; but this worked fine prior
to
installing
SP2
and SP3. I would appreciate some guidance how I can cure
this
problem,
please. Oh, tech' details a OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
Sorry
to
go
on,
guys, but this is driving me insane!


















  #27  
Old April 29th 05, 11:05 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're using.

--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Any news yet?

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Just checking to see whether the developers have managed to come up
with a
solution, yet. I have to say I'm finding it increasingly irksome not
being
able to receive/send faxes.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
Information is on its way to the developers. They just told me they
are
on a
3 day weekend and won't start working on it until Monday.



  #28  
Old April 29th 05, 11:18 AM
Phil7979
external usenet poster
 
Posts: n/a
Default

Dear Russ,

Mm...that is a new one. Don't think I ever gave you details of the firewall
and/or AV I'm using, but here it is:

Firewall: Sygate Personal Firewall
AV: Antivir.

Hope that's helpful.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're using.

--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Any news yet?

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Just checking to see whether the developers have managed to come up
with a
solution, yet. I have to say I'm finding it increasingly irksome not
being
able to receive/send faxes.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
Information is on its way to the developers. They just told me they
are
on a
3 day weekend and won't start working on it until Monday.




  #29  
Old April 29th 05, 12:04 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default

For starters, try disabling them.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Mm...that is a new one. Don't think I ever gave you details of the
firewall
and/or AV I'm using, but here it is:

Firewall: Sygate Personal Firewall
AV: Antivir.

Hope that's helpful.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're
using.

--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Any news yet?

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Just checking to see whether the developers have managed to come up
with a
solution, yet. I have to say I'm finding it increasingly irksome not
being
able to receive/send faxes.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
Information is on its way to the developers. They just told me they
are
on a
3 day weekend and won't start working on it until Monday.






  #30  
Old May 6th 05, 04:33 AM
lee_ad
external usenet poster
 
Posts: n/a
Default

I still don't think the AV and firewall are to blame. I bought my computer
new with only Windows XP Home Edition SP2 installed and no other software
(see previous postings). I tried turning off Windows XP firewall and it
still produced the same problem. I do not have an AV yet, but I should be
getting an AV software soon.



"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
I've sent the information to Microsoft.
They tell me they're making progress but still don't have it solved.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Here's what I had found:

fxsapi 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 441.50 KB (452,096
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsapi.dll
fxsevent 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 54.00 KB (55,296
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsevent.dll
fxsmon 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 23.00 KB (23,552
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsmon.dll
fxsroute 5.2.1776.0 31.00 KB (31,744 bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsroute.dll
fxsst 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 549.00 KB (562,176
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsst.dll
fxssvc 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 261.50 KB (267,776
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxssvc.exe
fxst30 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 240.50 KB (246,272
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxst30.dll
fxstiff 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 388.00 KB (397,312
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxstiff.dll


winfax.dll version 5.2.1776.0

all under c:\windows\system32\spool\drivers\w32x86\3
fxsapi.dll version 5.2.1776.1023
fxsdrv.dll version 0.3.1776.1023
fxsres.dll version 5.2.1776.1023
fxstiff.dll version 5.2.1776.1023
fxsui.dll verison 5.2.1776.1023
fxswzrd.dll version 5.2.1776.1023







"Russ Valentine [MVP-Outlook]" wrote:

Windows Support Tools can be installed from the Windows XP CD.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the file
versions.



"Russ Valentine [MVP-Outlook]" wrote:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving me
the
same
error message. Also, I tried rebooting the system after turning off
the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information
I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2
months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or
any
other
AV
installed because I haven't got around to purchase one yet. I am
using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New
Fax"
button, the fax wizard pops up. I press the "Next" button and
the
error
message pops up - "Fax server information cannot be retrieved.
The
fax
wizard will close now." I have check all the configurations for
the
fax
modem - Lucent Win Fax modem and it's working properly. I was
not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite
a
lot
of
research on the net re. this issue and can see that many people
are
experiencing a similar problem; but these seem to be related to
a
network
environment: I'm running a single standalone PC. I've checked my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC? I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details a OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry
to
go
on,
guys, but this is driving me insane!












 




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