Fax Server Information Cannot be Retrieved

I'm sure there are other causes.
No one has produced steps to repro.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
I still don't think the AV and firewall are to blame. I bought my computer
new with only Windows XP Home Edition SP2 installed and no other software
(see previous postings). I tried turning off Windows XP firewall and it
still produced the same problem. I do not have an AV yet, but I should be
getting an AV software soon.



"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
I've sent the information to Microsoft.
They tell me they're making progress but still don't have it solved.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Here's what I had found:

fxsapi 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 441.50 KB (452,096
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsapi.dll
fxsevent 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 54.00 KB (55,296
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsevent.dll
fxsmon 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 23.00 KB (23,552
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsmon.dll
fxsroute 5.2.1776.0 31.00 KB (31,744 bytes) 22/03/2005 9:34 PM
Microsoft
Corporation c:\windows\system32\fxsroute.dll
fxsst 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 549.00 KB (562,176
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsst.dll
fxssvc 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 261.50 KB (267,776
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxssvc.exe
fxst30 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 240.50 KB (246,272
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxst30.dll
fxstiff 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 388.00 KB (397,312
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxstiff.dll


winfax.dll version 5.2.1776.0

all under c:\windows\system32\spool\drivers\w32x86\3
fxsapi.dll version 5.2.1776.1023
fxsdrv.dll version 0.3.1776.1023
fxsres.dll version 5.2.1776.1023
fxstiff.dll version 5.2.1776.1023
fxsui.dll verison 5.2.1776.1023
fxswzrd.dll version 5.2.1776.1023







"Russ Valentine [MVP-Outlook]" wrote:

Windows Support Tools can be installed from the Windows XP CD.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the
file
versions.



"Russ Valentine [MVP-Outlook]" wrote:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving
me
the
same
error message. Also, I tried rebooting the system after turning
off
the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting
information
I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer
2
months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or
any
other
AV
installed because I haven't got around to purchase one yet. I
am
using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the
"New
Fax"
button, the fax wizard pops up. I press the "Next" button and
the
error
message pops up - "Fax server information cannot be retrieved.
The
fax
wizard will close now." I have check all the configurations
for
the
fax
modem - Lucent Win Fax modem and it's working properly. I was
not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and
MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try
to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done
quite
a
lot
of
research on the net re. this issue and can see that many
people
are
experiencing a similar problem; but these seem to be related
to
a
network
environment: I'm running a single standalone PC. I've checked
my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC?
I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details a OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
Sorry
to
go
on,
guys, but this is driving me insane!

Dear Russ,

Done as you suggested: no luck. Any way you can apply pressure to MS to
solve this issue. It's not right for a software vendor of such standing as MS
to just ignore issues which are raised with their products; or is it!

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

For starters, try disabling them.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Mm...that is a new one. Don't think I ever gave you details of the
firewall
and/or AV I'm using, but here it is:

Firewall: Sygate Personal Firewall
AV: Antivir.

Hope that's helpful.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're
using.

--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Any news yet?

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Just checking to see whether the developers have managed to come up
with a
solution, yet. I have to say I'm finding it increasingly irksome not
being
able to receive/send faxes.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
Information is on its way to the developers. They just told me they
are
on a
3 day weekend and won't start working on it until Monday.

I've applied all the pressure I know how. It's hard for them to solve issues
they cannot reproduce in house. If anyone can come up with consistent steps
to repro it sure would help.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Done as you suggested: no luck. Any way you can apply pressure to MS to
solve this issue. It's not right for a software vendor of such standing as
MS
to just ignore issues which are raised with their products; or is it!

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

For starters, try disabling them.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Mm...that is a new one. Don't think I ever gave you details of the
firewall
and/or AV I'm using, but here it is:

Firewall: Sygate Personal Firewall
AV: Antivir.

Hope that's helpful.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're
using.

--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Any news yet?

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Just checking to see whether the developers have managed to come
up
with a
solution, yet. I have to say I'm finding it increasingly irksome
not
being
able to receive/send faxes.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
Information is on its way to the developers. They just told me
they
are
on a
3 day weekend and won't start working on it until Monday.

FYI: I just bought a new computer with WinXP Pro SP2 on it, and I have
the same "Fax Server" error message. My previous computer had WinXP
Pro and I manually upgraded to SP2. Same (or nearly) same specs as
other people: single user, never had a fax server, Norton AV, etc.

Any response from Microsoft yet on this issue?



--
levseltzer
------------------------------------------------------------------------
Posted via http://www.mcse.ms
------------------------------------------------------------------------
View this thread: http://www.mcse.ms/message1485359.html

Still silent.
--
Russ Valentine
[MVP-Outlook]
"levseltzer" wrote in message
...

FYI: I just bought a new computer with WinXP Pro SP2 on it, and I have
the same "Fax Server" error message. My previous computer had WinXP
Pro and I manually upgraded to SP2. Same (or nearly) same specs as
other people: single user, never had a fax server, Norton AV, etc.

Any response from Microsoft yet on this issue?



--
levseltzer
------------------------------------------------------------------------
Posted via http://www.mcse.ms
------------------------------------------------------------------------
View this thread: http://www.mcse.ms/message1485359.html

Hi,

I've been reading a lot of comments about the "Fax Server Information Cannot Be Retrieved" because we have been struggling with the problem too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be related to the problem.

THE CAUSE:

Well, we're not entirely sure but the PC had been used for approx. 6 months before the installation of the fax software was needed. The fax software was installed through the Explorer window "Printers and Faxes" (available through the Control Panel or in the Start menu), and it went without any error messages as far as we can remember. (Of cause we were asked to locate a file; we selected folder D:\I386 on the SP2 CD-ROM).

When trying to send a fax we immediately got the "Fax Server Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel window "Add or Remove Programs" and "Add/Remove Windows Components". But we where unsuccessful.

THE SOLUTION:

We solved the problem by

• first uninstalling the fax service though the Control Panel "Add or Remove Programs" and "Add/Remove Windows Components"
• and then reinstalling the fax service via the setup.exe program in the root of the SP2 CD-ROM (and we selected "Install optional Windows components"). Thus, we avoided to install via the standard Control Panel access.

The installation was without error messages, and this time the fax service worked fine.

LAST HICK-UP ABOUT THE WINDOWS FAX SERVICE:

There seems to be no way to get the "e-mail" field from the "Sender Information" (in the fax console) displayed on a fax cover page. The fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve your problem since our investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated but still needed for lawyers etc. because faxes are legal documents in some cases.

Originally Posted by Phil7979

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3) run into a problem with my fax..... I receive the error message: "Fax Server Information Cannot be Retrieved...."

The problem appears to be related to the failing of the setupsvcsecurity
call when installing on systems that had been upgraded to SP2. Installing
from a slipstreamed SP2 disk should work, but will not provide a solution
for most users who do not have such a disk.
--
Russ Valentine
[MVP-Outlook]
"progresso" wrote in message
news

Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The fax
software was installed through the Explorer window "Printers and Faxes"
(available through the Control Panel or in the Start menu), and it went
without any error messages as far as we can remember. (Of cause we were
asked to locate a file; we selected folder D:\I386 on the SP2 CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents in
some cases.



Phil7979 Wrote:
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3) run into a problem with my fax..... I receive the error message:
"Fax Server Information Cannot be Retrieved...."


--
progresso

Also several people have successfully fixed this problem with this article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.". The
Esentutl.exe utility procedure is listed he

http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&Q S=can't+install+windows+components&OS=&CN=10&BV_Se @@@@&BV_EngineID= ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(A ll+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also, however,
I've not yet seen any posts that say it does.
--
Russ Valentine
[MVP-Outlook]
"progresso" wrote in message
news

Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The fax
software was installed through the Explorer window "Printers and Faxes"
(available through the Control Panel or in the Start menu), and it went
without any error messages as far as we can remember. (Of cause we were
asked to locate a file; we selected folder D:\I386 on the SP2 CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents in
some cases.



Phil7979 Wrote:
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3) run into a problem with my fax..... I receive the error message:
"Fax Server Information Cannot be Retrieved...."


--
progresso

As Russ points out, my solution only works if you have the SP2 on a CD-ROM.

This prompts me to tell you who have installed Windows from the SP2 CD-ROM that you will not be able to find the directory mentioned somewhere above (ServicePackFiles/i386).

For you who have upgraded to SP2 via the Internet the specified directory is located at %SystemRoot%\ServicePackFiles\i386, typically C:\Windows\ServicePackFiles\i386

Regards
Erik

Russ,

The problem is not iscolated to WinXP. I just installed Small Business Server 2003 sp1. All 5 files installed without a problem. However, as soon as the system was restarted, my NT4 clients could no longer fax using the SBS fax services. I tried to remove and re-install the fax drivers on the NT4 systems with no success...however, unlike the rest in this thread, my WinXP Pro clients continue to work with not problem. Do you know if Microsoft has come any closer to a solution? Thanks.

Jim Edmonds

Originally Posted by Russ Valentine [MVP-Outlook]

Also several people have successfully fixed this problem with this article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.". The
Esentutl.exe utility procedure is listed he

http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&Q S=can't+install+windows+components&OS=&CN=10&BV_Se @@@@&BV_EngineID= ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(A ll+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also, however,
I've not yet seen any posts that say it does.
--
Russ Valentine
[MVP-Outlook]
"progresso" wrote in message
news

Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The fax
software was installed through the Explorer window "Printers and Faxes"
(available through the Control Panel or in the Start menu), and it went
without any error messages as far as we can remember. (Of cause we were
asked to locate a file; we selected folder D:\I386 on the SP2 CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents in
some cases.



Phil7979 Wrote:
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3) run into a problem with my fax..... I receive the error message:
"Fax Server Information Cannot be Retrieved...."


--
progresso

progresso wrote:
_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

Regards
Erik
www.progresso.dk

Dear Erik,
after some months I found finally the solution to my Fax problem. Thank you!

My PC runs with XP Pro Italian with Sp2.

The only difference to your procedure, is that I had to include in the
Sp2 I386 folder some fx*.dl_ present only in the Sp1 CD.

Ciao,
TxT

Not sure this is the same problem. What is their error message?
SBS client on NT4 is not the same as Windows XP fax.
--
Russ Valentine
[MVP-Outlook]
"edmondsj" wrote in message
...

Russ,

The problem is not iscolated to WinXP. I just installed Small Business
Server 2003 sp1. All 5 files installed without a problem. However, as
soon as the system was restarted, my NT4 clients could no longer fax
using the SBS fax services. I tried to remove and re-install the fax
drivers on the NT4 systems with no success...however, unlike the rest
in this thread, my WinXP Pro clients continue to work with not problem.
Do you know if Microsoft has come any closer to a solution? Thanks.

Jim Edmonds


'Russ Valentine [MVP-Outlook Wrote:
']Also several people have successfully fixed this problem with this
article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.".
The
Esentutl.exe utility procedure is listed he

http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&Q S=can't+install+windows+components&OS=&CN=10&BV_Se @@@@&BV_EngineID= ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(A ll+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also,
however,
I've not yet seen any posts that say it does.
--
Russ Valentine
[MVP-Outlook]
"progresso" wrote in message
news
Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The
fax
software was installed through the Explorer window "Printers and
Faxes"
(available through the Control Panel or in the Start menu), and it
went
without any error messages as far as we can remember. (Of cause we
were
asked to locate a file; we selected folder D:\I386 on the SP2
CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel
window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional
Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents
in
some cases.



Phil7979 Wrote:-
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3) run into a problem with my fax..... I receive the error message:
"Fax Server Information Cannot be Retrieved...."-


--
progresso-


--
edmondsj

The error message is the same as others have posted. I'm running Fax servers on SBS2003 with the fax client installed on NT4 and WinXP workstations. I can't identify the exact problem but I have been able to correct today. The problem started after SBS 2003 service pack 1 was installed which if I understand correctly has some of the features borrowed from WinXP sp2. The fax software had already been deployed to the NT4 and WinXP systems prior to the sp1 install and everything worked as expected. As soon as sp1 was installed I started getting the error as others have discussed but only on the NT4 systems. Since there is Office 2000, Office XP, and Office 2003 (On XP systems) on various systems this was ruled out as a possible cause. After reading what others were doing I removed Fax services from the SBS 2003 server, rebooted, and then re-installed using add/remove. I reinstalled the fax printer on the NT4 systems and the error went away which in my mind targets something to do with the fax services update in SBS 2003 sp1 and probably the WinXP sp2 that everyone else is having...again, it appears this is not MS Office related, nor antivirus related (FYI, using CA eTrust 7.1 on this network). I have several other clients with SBS 2003 and haven't upgraded them yet so I don't know if I'll have the same issues with them or not yet. Thanks for your inputs.

Originally Posted by Russ Valentine [MVP-Outlook]

Not sure this is the same problem. What is their error message?
SBS client on NT4 is not the same as Windows XP fax.
--
Russ Valentine
[MVP-Outlook]
"edmondsj" wrote in message
...

Russ,

The problem is not iscolated to WinXP. I just installed Small Business
Server 2003 sp1. All 5 files installed without a problem. However, as
soon as the system was restarted, my NT4 clients could no longer fax
using the SBS fax services. I tried to remove and re-install the fax
drivers on the NT4 systems with no success...however, unlike the rest
in this thread, my WinXP Pro clients continue to work with not problem.
Do you know if Microsoft has come any closer to a solution? Thanks.

Jim Edmonds


'Russ Valentine [MVP-Outlook Wrote:
']Also several people have successfully fixed this problem with this
article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.".
The
Esentutl.exe utility procedure is listed he

http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&Q S=can't+install+windows+components&OS=&CN=10&BV_Se @@@@&BV_EngineID= ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(A ll+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also,
however,
I've not yet seen any posts that say it does.
--
Russ Valentine
[MVP-Outlook]
"progresso" wrote in message
news
Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The
fax
software was installed through the Explorer window "Printers and
Faxes"
(available through the Control Panel or in the Start menu), and it
went
without any error messages as far as we can remember. (Of cause we
were
asked to locate a file; we selected folder D:\I386 on the SP2
CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel
window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional
Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents
in
some cases.



Phil7979 Wrote:-
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3) run into a problem with my fax..... I receive the error message:
"Fax Server Information Cannot be Retrieved...."-


--
progresso-


--
edmondsj

I have this problem intermittently. Sometimes the fax works,sometimes not.
The only thing that has worked for me to get it working properly is to do a
System Restore.

url:http://www.ureader.com/msg/128846.aspx

I have this problem intermittently. Sometimes the fax works,sometimes not.
The only thing that has worked for me to get it working properly is to do a
System Restore.

url:http://www.ureader.com/msg/128846.aspx