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  #31  
Old May 24th 18, 08:05 PM posted to alt.comp.os.windows-10
Chris
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Peter Kozlov wrote:
On May 23, 2018, Chris wrote
(in article ):

Doomsdrzej wrote:
On Wed, 23 May 2018 08:36:49 +0200, Fokke Nauta
wrote:

On 22/05/2018 19:20, ray carter wrote:
Cool - *nix has been doing that for 30 years.

Yes, unix and linuxes are far superior to Windows.

You wouldn't know it from using Ubuntu.

The underlying parts might be superior (especially the filesystems and
how they store data on a drive) but their software selections and
reliability are not much better. The support system (fellow users
unless you bought the Linux distribution from a company like Redhat)
is also worse.


Where does one get tech support for Windows then? Given we're all here the
support system is identical despite the fact we've all paid Microsoft for
their software...


I’ve always used the manufacturer


Not so useful for home builds.

or Google’s it. Sometimes I just ask
the communities. Trial and error as well I guess. I had tried a couple backup
solutions before seeing a post about one I’d never heard of. I went with
that one as it is very fast and I read good things about it.


So do I. The point I was making was in response to the criticism of Linux
that you only get community support unless you pay for it. With Windows
we're paying for it and *still* only getting community support.

If it is a Dell or Lenovo and that experiences a problem, typically I talk to
Dell or Lenovo and so far those two have always resolved whatever the issue
happens to be. Once in a while I have posted to Microsoft’s community but
have not received any useful advice from them so far. In my experience it is
the community or the manufacturer that solves the problem every time.


A nice little deal for Microsoft. They get the licencing fees from the
manufacturers yet it's the manufactures who do the support




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  #32  
Old May 24th 18, 09:54 PM posted to alt.comp.os.windows-10
nospam
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In article , Chris
wrote:

a microsoft store is one of the better options.

Never heard of such a thing.


mostly usa, with a few outside the usa, with hands-on tech support and
classes.

https://www.microsoft.com/en-us/store/locations/all-locations


Wow! A single store outside of North America. Perfect...

https://blogs.microsoft.com/blog/201...osoft-store-pl
anned-regent-street-london/


Regent Street is about as accessible as Australia if I'm lugging around my
gaming pc.


not for people in london, plus not that many people have a gaming pc,
let along lug one everywhere they go.

Thanks for confirming there is effectively no tech support for the vast
majority of Microsoft's paying customers.


they can't cover the entire planet, nor do they have to.

they only need to focus on where their customers are, which is what
they're doing.

the store in new york city is *five* floors:
https://news.microsoft.com/2015/10/2...s-first-flagsh
ip-store-on-new-york-citys-iconic-fifth-avenue/
Since opening its first store in 2009, Microsoft has expanded its
retail footprint and online presence to serve more than 1 billion
customers through the company¹s community-based retail strategy.
Today, more than 80 percent of Americans live within 20 miles of a
Microsoft store, with more than 110 stores across the U.S., Puerto
Rico and Canada, as well as online stores operating in 189 countries.

1 billion is a lot of people.

meanwhile, not everyone has internet access to use the online stores.
  #33  
Old May 24th 18, 09:54 PM posted to alt.comp.os.windows-10
nospam
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In article
l-september.org, Peter
Kozlov wrote:

I like Lenovo and
Apple. Although I am worried about the keyboard on my Mac. Lot of chatter
about failure rates.


which mac? the new butterfly keyboards on the macbooks have a higher
incidence of repair than the older keyboards, but it's not like pc
keyboards don't ever have problems either, or other problems, such as
the surface laptops. nothing is perfect.


Yeah, I have the 2017 MacBook with the newest butterfly switches. Better than
the 2016 version I¹m told.


it is, with slightly more travel.

they keyboard is designed so that it's harder for dust ingress, but
that also means if dust does get in, it's also harder for it to get
out.

I have AppleCare so it should be fixed on
Apple¹s dime.


until it runs out...

I briefly had a problem with the R key but I used compressed
air and it went away instantly. But for a second there I got to thinking
about the issue. It got pretty real for a second. I thought I read somewhere
that the overall percentage of users having issues is low but that it is
higher than previously standard keyboards Apple has used.


yep. the overall number is low, but reportedly higher than before.

only apple has exact numbers. everyone else is guessing.

The bigger problem
is the cost of fixing it. I hear it is $700 because they have to replace the
whole top of the Mac to do it. Hopefully Apple knows what they are doing and
acting in their customer¹s best interest.


the cost is only an issue if it fails out of warranty, so after
applecare runs out, consider your options.

meanwhile, a keyboard cover might be a good choice.

on the other hand, if it's an imac, get whatever keyboard you want,
which you can also do with a macbook, except that it's no longer as
portable.


You mean an external keyboard? It does help in a crises situation. But Apple
should acknowledge that they have made a product prone to failure rates get
out of the norm and from what I have read they are out of the norm.


it depends what is 'out of the norm'.

although failures might be higher than previous models, the rate could
still be lower than competing products and within normal range.

you only hear of the problems and a lot of speculation of just how
widespread it actually is. people who don't have problems don't bother
posting (for any product).

nothing is perfect every product has some (hopefully small) number of
failures, no matter who makes it.

apple stores also have a lot of flexibility in what they can do, and
many times, an out of warranty repair is done for no cost, sometimes
replaced with a new computer (which has better specs than the old
broken one). in other words, a free upgrade.

there have been repair extensions for various problems, such as
defective gpus, which affected more than just apple.

there's a major flaw in some intel atom chips which is affecting a slew
of products, including cisco, synology, netgear and many others.
https://www.theregister.co.uk/2017/0...ine_to_link_pr
oduct_warning_to_faulty_chip/

synology has a repair extension for affected products, but it's not
clear whether the replacement will eventually fail at some point or
not.


I tried SUSE Linux a few times and each time I needed help their community
bent over backwards to provide support. It all looks very good to me. I
like the iPad a lot. I1d use that if I could get away with it. Sometimes it is
painful to use. Sometimes it is pure joy. It just depends. It doesn1t have
all the answers to my computing needs. I1d like to see Apple go ARM


ios devices are arm, however, macs remain intel, at least for now.


I¹m referring to the Mac. I¹d like to see the Mac go ARM and bring over
some of those benefits to MacOS.


ios features are processor agnostic, but an arm-based mac would have
much longer battery life, as do the new arm-based windows laptops.

there have been numerous clues over the years that a transition to arm
for macs is coming. apple's arm chips are already benchmarking at or
above many intel chips.


It is shockingly good right now. I have the iPad Pro 10.5² and range
GeekBench on that vs a MacBook Pro dual core i5 3.1 GHz. The A10 was just
about on par.


indeed it is, and the a12 is coming soon...

some of intel's chips are quite late, which is yet another reason why
apple would prefer using their own chips.


I thought I had read somewhere that intel for Apple carries a lot of extra
baggage that they just don¹t need. The very deep sleep modes that Arm gives
the iPad would be welcomed on the MacBook.


there's a lot of legacy crap that windows pcs rely on, which apple does
not need.

and
merge in some of the benefits of the iPad into the Mac.


they have been doing that, although some things don't directly match up.

touch and keyboard/mouse are very different paradigms.


Well, I¹m the guy who wants the physical keyboard gone and replaced with a
virtual one like the on-screen iPad uses. So...


a touch ui is much more than having a glass keyboard.

Microsoft is doing ARM again and it sounds like it could work if you don1t
need to use apps that require emulation. According to Paul Thurrot the
speed and battery life are good until you emulate to use an x86 app.


it depends on the app.

lightweight apps aren't a problem, but cpu-intensive apps, such as
video rendering, would be.


I¹m amazed at the progress made by Apple and Qualcomm on ARM processors. I
don¹t think we¹re far off from this capability.


yep.

what would *really* be interesting is if apple licensed x86 and made
their own x86 compatible processors...

I think everything is going the direction of mobile. I do a lot on my
iPhone.


absolutely. mobile is the future.


Absolutely.


yep.
  #34  
Old May 24th 18, 10:03 PM posted to alt.comp.os.windows-10
Ken Blake[_5_]
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On Thu, 24 May 2018 20:11:16 +0200, Fokke Nauta
wrote:


Linux is much more stable than Windows. And it does not force you nasty
developements down your throat, as Windows does. They really force you
to use their bloody Edge browser (W 10).



Everything you say here is just a matter of opinion, except for the
last statement. Nobody is forced to use Edge. In fact I think it is a
very poor browser, and for that reason I never use it and use FireFox
instead.

Changing the default to whatever browser you prefer is very easy.
  #35  
Old May 26th 18, 10:39 AM posted to alt.comp.os.windows-10
Chris
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Ken Blake wrote:
On Thu, 24 May 2018 20:11:16 +0200, Fokke Nauta
wrote:


Linux is much more stable than Windows. And it does not force you nasty
developements down your throat, as Windows does. They really force you
to use their bloody Edge browser (W 10).



Everything you say here is just a matter of opinion, except for the
last statement. Nobody is forced to use Edge. In fact I think it is a
very poor browser, and for that reason I never use it and use FireFox
instead.

Changing the default to whatever browser you prefer is very easy.


Sure. It is more annoying than other OSs, though. Instead of just accepting
"use Firefox as current browser" win10 forces you into Settings to
physically change the default and then it pops up "are you sure don't want
try it for a further 10 days"- or words to that effect.

Why are they to do this? I thought they're still under the EU

  #36  
Old May 26th 18, 11:12 AM posted to alt.comp.os.windows-10
Chris
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Posts: 832
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nospam wrote:
In article , Chris
wrote:

a microsoft store is one of the better options.

Never heard of such a thing.

mostly usa, with a few outside the usa, with hands-on tech support and
classes.

https://www.microsoft.com/en-us/store/locations/all-locations


Wow! A single store outside of North America. Perfect...

https://blogs.microsoft.com/blog/201...osoft-store-pl
anned-regent-street-london/


Regent Street is about as accessible as Australia if I'm lugging around my
gaming pc.


not for people in london, plus not that many people have a gaming pc,
let along lug one everywhere they go.


That's a very circular argument. Not truly useful for 60 million who don't
live in London. Compared to Apple's 7 stores it's barely helpful given the
much larger user base of windows. Plus the proportion of windows desktops
is large (especially compared to Apple) so how are those users supposed to
get tech help?

Frankly MS are not in the business of helping (domestic) users.

Thanks for confirming there is effectively no tech support for the vast
majority of Microsoft's paying customers.


they can't cover the entire planet, nor do they have to.


They're not even trying.

they only need to focus on where their customers are, which is what
they're doing.


At a guess 80% of their customers are *not* in North America. So, no,
they're not doing it to help customers.

They're focusing on rich counties where they hope they can up sell.

the store in new york city is *five* floors:
https://news.microsoft.com/2015/10/2...s-first-flagsh
ip-store-on-new-york-citys-iconic-fifth-avenue/
Since opening its first store in 2009, Microsoft has expanded its
retail footprint and online presence to serve more than 1 billion
customers through the company¹s community-based retail strategy.
Today, more than 80 percent of Americans live within 20 miles of a
Microsoft store, with more than 110 stores across the U.S., Puerto
Rico and Canada, as well as online stores operating in 189 countries.


Exactly. "Online stores" they're only interested in selling not helping...

1 billion is a lot of people.


Not really. That is only equivalent to North America + Europe. China plus
India are over 2.5bn on their own.

Even Facebook has access to twice that many. Although, that is probably
dropping.

You're not convincing anyone that MS's tech support even exists.



  #37  
Old May 27th 18, 06:24 PM posted to alt.comp.os.windows-10
nospam
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In article , Chris
wrote:

Regent Street is about as accessible as Australia if I'm lugging around my
gaming pc.


not for people in london, plus not that many people have a gaming pc,
let along lug one everywhere they go.


That's a very circular argument. Not truly useful for 60 million who don't
live in London. Compared to Apple's 7 stores it's barely helpful given the
much larger user base of windows.


you're confusing corporate segment with retail segment and assuming
both apple & microsoft have the same retail strategy.

microsoft started opening stores well after apple did and have a lot of
catching up to do. also, microsoft stores are rarely, if ever, crowded,
so there much less demand to have as many stores as apple does.

corporate workers normally have a dedicated it department for any
problems. employees are not expected to take their work-issued computer
to a microsoft store.

also, many windows systems are *not* desktop systems, such as bank
atms, airport kiosks, medical equipment, etc., yet they are counted as
windows systems, thereby dramatically skewing market share numbers.
such systems do not need tech support nor are they regularly installing
and running apps. if something goes wrong, someone reboots it, or if
it's a hardware failure, it's replaced.

Plus the proportion of windows desktops
is large (especially compared to Apple) so how are those users supposed to
get tech help?


most of those windows desktops are corporate and managed by it
departments.

in the retail segment, apple has a *significant* presence. just look at
how crowded the apple stores are compared to the microsoft stores. also
look at what computers people are actually carrying and using, whether
it's a coffee shop or a university library or a conference.
 




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