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#1
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Print Dialog window does not open in IE6
OS: Windows XP Pro SP2 x86
All updates installed. Clicking "File" "Print..." or clicking printer icon in IE6 the Print Dialog windows does not open and no errors appear on the screen; the Print Preview window does open when that is selected. No errors are logged in the System or Application logs. The Print Dialog window does open in other applications, just not IE. I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection, but I honestly don't know if the print behavior problem existed before the virus infection. I've run SFC, reinstalled/repaired IE using instructions found on various websites, performed a Windows XP Repair install, all to no effect. I've run a full malware scan using anti-virus and anti-spyware tools. I've also scanned the system using Process Explorer, Autoruns, and HiJack This, with no suspicious files found. Installing IE7 may fix the problem, but where I work some business web apps don't work with IE7. Maybe a .dll needs to be re-registered? Anyone have an idea? Thanks! |
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#2
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Print Dialog window does not open in IE6
check the file comctl32.dll in system32 Make sure it's not 0 bytes
-- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "CTOS" wrote in message ... OS: Windows XP Pro SP2 x86 All updates installed. Clicking "File" "Print..." or clicking printer icon in IE6 the Print Dialog windows does not open and no errors appear on the screen; the Print Preview window does open when that is selected. No errors are logged in the System or Application logs. The Print Dialog window does open in other applications, just not IE. I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection, but I honestly don't know if the print behavior problem existed before the virus infection. I've run SFC, reinstalled/repaired IE using instructions found on various websites, performed a Windows XP Repair install, all to no effect. I've run a full malware scan using anti-virus and anti-spyware tools. I've also scanned the system using Process Explorer, Autoruns, and HiJack This, with no suspicious files found. Installing IE7 may fix the problem, but where I work some business web apps don't work with IE7. Maybe a .dll needs to be re-registered? Anyone have an idea? Thanks! |
#3
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Print Dialog window does not open in IE6
It's not 0 bytes, it's 597KB and ver. 5.82.2900.2180.
I'm installing Windows XP SP3 to see if that helps. "Alan Morris [MSFT]" wrote: check the file comctl32.dll in system32 Make sure it's not 0 bytes -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "CTOS" wrote in message ... OS: Windows XP Pro SP2 x86 All updates installed. Clicking "File" "Print..." or clicking printer icon in IE6 the Print Dialog windows does not open and no errors appear on the screen; the Print Preview window does open when that is selected. No errors are logged in the System or Application logs. The Print Dialog window does open in other applications, just not IE. I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection, but I honestly don't know if the print behavior problem existed before the virus infection. I've run SFC, reinstalled/repaired IE using instructions found on various websites, performed a Windows XP Repair install, all to no effect. I've run a full malware scan using anti-virus and anti-spyware tools. I've also scanned the system using Process Explorer, Autoruns, and HiJack This, with no suspicious files found. Installing IE7 may fix the problem, but where I work some business web apps don't work with IE7. Maybe a .dll needs to be re-registered? Anyone have an idea? Thanks! |
#4
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Print Dialog window does not open in IE6
Problem still persists after installing XP SP3. I also installed IE7 just
see what would happen, same problem. I installed Firefox 3.0 and the Print Dialog works. I'll try the steps to repair/reinstall IE again, I might have missed something. If that don't work I'll just re-image. "CTOS" wrote: It's not 0 bytes, it's 597KB and ver. 5.82.2900.2180. I'm installing Windows XP SP3 to see if that helps. "Alan Morris [MSFT]" wrote: check the file comctl32.dll in system32 Make sure it's not 0 bytes -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "CTOS" wrote in message ... OS: Windows XP Pro SP2 x86 All updates installed. Clicking "File" "Print..." or clicking printer icon in IE6 the Print Dialog windows does not open and no errors appear on the screen; the Print Preview window does open when that is selected. No errors are logged in the System or Application logs. The Print Dialog window does open in other applications, just not IE. I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection, but I honestly don't know if the print behavior problem existed before the virus infection. I've run SFC, reinstalled/repaired IE using instructions found on various websites, performed a Windows XP Repair install, all to no effect. I've run a full malware scan using anti-virus and anti-spyware tools. I've also scanned the system using Process Explorer, Autoruns, and HiJack This, with no suspicious files found. Installing IE7 may fix the problem, but where I work some business web apps don't work with IE7. Maybe a .dll needs to be re-registered? Anyone have an idea? Thanks! |
#5
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Print Dialog window does not open in IE6
I used one more malware remover before I was going to reimage and it found
some orphaned malware registry settings, I deleted those and all is well. http://www.malwarebytes.org/ "CTOS" wrote: Problem still persists after installing XP SP3. I also installed IE7 just see what would happen, same problem. I installed Firefox 3.0 and the Print Dialog works. I'll try the steps to repair/reinstall IE again, I might have missed something. If that don't work I'll just re-image. "CTOS" wrote: It's not 0 bytes, it's 597KB and ver. 5.82.2900.2180. I'm installing Windows XP SP3 to see if that helps. "Alan Morris [MSFT]" wrote: check the file comctl32.dll in system32 Make sure it's not 0 bytes -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "CTOS" wrote in message ... OS: Windows XP Pro SP2 x86 All updates installed. Clicking "File" "Print..." or clicking printer icon in IE6 the Print Dialog windows does not open and no errors appear on the screen; the Print Preview window does open when that is selected. No errors are logged in the System or Application logs. The Print Dialog window does open in other applications, just not IE. I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection, but I honestly don't know if the print behavior problem existed before the virus infection. I've run SFC, reinstalled/repaired IE using instructions found on various websites, performed a Windows XP Repair install, all to no effect. I've run a full malware scan using anti-virus and anti-spyware tools. I've also scanned the system using Process Explorer, Autoruns, and HiJack This, with no suspicious files found. Installing IE7 may fix the problem, but where I work some business web apps don't work with IE7. Maybe a .dll needs to be re-registered? Anyone have an idea? Thanks! |
#6
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Print Dialog window does not open in IE6
I found the problem file, setupapi.dll was located in c:\program
files\internet explorer\. Closing IE, delete/rename the .dll, re-open IE, and problem is gone. This file is not signed by Microsoft. Malwarebytes says it's a Trojan.BHO. sigcheck v1.53 - sigcheck Copyright (C) 2004-2008 Mark Russinovich Sysinternals - www.sysinternals.com Verified: Unsigned File date: 9:23 AM 8/13/2008 Publisher: Microsoft Corporation Description: Windows Setup API Product: Microsoft« Windows« Operating System Version: 6.1.2195.6622 File version: 6.1.2195.6622 "CTOS" wrote: I used one more malware remover before I was going to reimage and it found some orphaned malware registry settings, I deleted those and all is well. http://www.malwarebytes.org/ "CTOS" wrote: Problem still persists after installing XP SP3. I also installed IE7 just see what would happen, same problem. I installed Firefox 3.0 and the Print Dialog works. I'll try the steps to repair/reinstall IE again, I might have missed something. If that don't work I'll just re-image. "CTOS" wrote: It's not 0 bytes, it's 597KB and ver. 5.82.2900.2180. I'm installing Windows XP SP3 to see if that helps. "Alan Morris [MSFT]" wrote: check the file comctl32.dll in system32 Make sure it's not 0 bytes -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "CTOS" wrote in message ... OS: Windows XP Pro SP2 x86 All updates installed. Clicking "File" "Print..." or clicking printer icon in IE6 the Print Dialog windows does not open and no errors appear on the screen; the Print Preview window does open when that is selected. No errors are logged in the System or Application logs. The Print Dialog window does open in other applications, just not IE. I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection, but I honestly don't know if the print behavior problem existed before the virus infection. I've run SFC, reinstalled/repaired IE using instructions found on various websites, performed a Windows XP Repair install, all to no effect. I've run a full malware scan using anti-virus and anti-spyware tools. I've also scanned the system using Process Explorer, Autoruns, and HiJack This, with no suspicious files found. Installing IE7 may fix the problem, but where I work some business web apps don't work with IE7. Maybe a .dll needs to be re-registered? Anyone have an idea? Thanks! |
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