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#16
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SP3 potential problem
Homer
Select Start, Control Panel, Add / Remove Programs, Change or Remove Programs, locate and place cursor on Microsoft Net Framework 2.0 Service Pack 1 and click on Remove. The link below explains. http://support.microsoft.com/support.../q312/5/00.asp Start, Help and Support, Keep your Windows up- to-date with Windows Update, Custom. Click on Software Optional and select l all Net Framework updates offered and download and install. Select Start, Control Panel, Add / Remove Programs, Change or Remove Programs, locate and place cursor on Skype and click on Remove. Reinstall Skype. Download and install the User Profile Hive Cleanup Service Download details: User Profile Hive Cleanup Service http://snipurl.com/5b61 UPHClean v1.6d readme.txt http://snipurl.com/ko8m This site is not totally up to date but it is worth a look http://www.aumha.org/win4/a/shutdown.htm Please let me know how you get on. We can then look at the remaining problems. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: Per your request I've pasted just a few of the errors and warnings from the event viewer for the last day or so. There are quite a few of the same system errors. Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 1013 Date: 5/24/2009 Time: 10:50:54 AM User: TUBBYSLAPTOPII\Tubby Computer: TUBBYSLAPTOPII Description: Product: Microsoft .NET Framework 2.0 -- Setup cannot continue because this version of the .NET Framework is incompatible with a previously installed one. For more information, see http://support.microsoft.com/support.../q312/5/00.asp For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 7b 37 31 33 31 36 34 36 {7131646 0008: 44 2d 43 44 33 43 2d 34 D-CD3C-4 0010: 30 46 34 2d 39 37 42 39 0F4-97B9 0018: 2d 43 44 39 45 34 45 36 -CD9E4E6 0020: 32 36 32 45 46 7d 262EF} Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 5/25/2009 Time: 6:47:35 PM User: N/A Computer: TUBBYSLAPTOPII Description: Faulting application skype.exe, version 4.0.0.206, faulting module unknown, version 0.0.0.0, fault address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 73 6b 79 ure sky 0018: 70 65 2e 65 78 65 20 34 pe.exe 4 0020: 2e 30 2e 30 2e 32 30 36 .0.0.206 0028: 20 69 6e 20 75 6e 6b 6e in unkn 0030: 6f 77 6e 20 30 2e 30 2e own 0.0. 0038: 30 2e 30 20 61 74 20 6f 0.0 at o 0040: 66 66 73 65 74 20 30 30 ffset 00 0048: 30 30 30 30 30 30 0d 0a 000000.. Event Type: Error Event Source: Application Error Event Category: None Event ID: 1001 Date: 5/26/2009 Time: 5:24:03 AM User: N/A Computer: TUBBYSLAPTOPII Description: Fault bucket 1127907097. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 75 63 6b 65 74 3a 20 Bucket: 0008: 31 31 32 37 39 30 37 30 11279070 0010: 39 37 0d 0a 97.. Event Type: Warning Event Source: Userenv Event Category: None Event ID: 1517 Date: 5/26/2009 Time: 7:02:06 AM User: NT AUTHORITY\SYSTEM Computer: TUBBYSLAPTOPII Description: Windows saved user TUBBYSLAPTOPII\Tubby registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: DCOM Event Category: None Event ID: 10000 Date: 5/26/2009 Time: 7:57:16 AM User: TUBBYSLAPTOPII\Tubby Computer: TUBBYSLAPTOPII Description: Unable to start a DCOM Server: {9FC8AD10-2E1B-45BE-B57A-478803561E1F}. The error: "The system cannot find the path specified. " Happened while starting this command: C:\PROGRA~1\Yahoo!\browser\ycommon.exe -Embedding For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: DCOM Event Category: None Event ID: 10000 Date: 5/26/2009 Time: 8:16:14 AM User: TUBBYSLAPTOPII\Tubby Computer: TUBBYSLAPTOPII Description: Unable to start a DCOM Server: {9FC8AD10-2E1B-45BE-B57A-478803561E1F}. The error: "The system cannot find the path specified. " Happened while starting this command: C:\PROGRA~1\Yahoo!\browser\ycommon.exe -Embedding For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. "Gerry" wrote: Homer Have a look in the System and Application logs in Event Viewer for Errors and Warnings and post copies here. Don't post any more than 48 hours ago. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.Microsoft.com/kb/308427/en-us A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? |
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#17
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SP3 potential problem
Homer
Select Start, Control Panel, Add / Remove Programs, Change or Remove Programs, locate and place cursor on Microsoft Net Framework 2.0 Service Pack 1 and click on Remove. The link below explains. http://support.microsoft.com/support.../q312/5/00.asp Start, Help and Support, Keep your Windows up- to-date with Windows Update, Custom. Click on Software Optional and select l all Net Framework updates offered and download and install. Select Start, Control Panel, Add / Remove Programs, Change or Remove Programs, locate and place cursor on Skype and click on Remove. Reinstall Skype. Download and install the User Profile Hive Cleanup Service Download details: User Profile Hive Cleanup Service http://snipurl.com/5b61 UPHClean v1.6d readme.txt http://snipurl.com/ko8m This site is not totally up to date but it is worth a look http://www.aumha.org/win4/a/shutdown.htm Please let me know how you get on. We can then look at the remaining problems. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: Per your request I've pasted just a few of the errors and warnings from the event viewer for the last day or so. There are quite a few of the same system errors. Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 1013 Date: 5/24/2009 Time: 10:50:54 AM User: TUBBYSLAPTOPII\Tubby Computer: TUBBYSLAPTOPII Description: Product: Microsoft .NET Framework 2.0 -- Setup cannot continue because this version of the .NET Framework is incompatible with a previously installed one. For more information, see http://support.microsoft.com/support.../q312/5/00.asp For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 7b 37 31 33 31 36 34 36 {7131646 0008: 44 2d 43 44 33 43 2d 34 D-CD3C-4 0010: 30 46 34 2d 39 37 42 39 0F4-97B9 0018: 2d 43 44 39 45 34 45 36 -CD9E4E6 0020: 32 36 32 45 46 7d 262EF} Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 5/25/2009 Time: 6:47:35 PM User: N/A Computer: TUBBYSLAPTOPII Description: Faulting application skype.exe, version 4.0.0.206, faulting module unknown, version 0.0.0.0, fault address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 73 6b 79 ure sky 0018: 70 65 2e 65 78 65 20 34 pe.exe 4 0020: 2e 30 2e 30 2e 32 30 36 .0.0.206 0028: 20 69 6e 20 75 6e 6b 6e in unkn 0030: 6f 77 6e 20 30 2e 30 2e own 0.0. 0038: 30 2e 30 20 61 74 20 6f 0.0 at o 0040: 66 66 73 65 74 20 30 30 ffset 00 0048: 30 30 30 30 30 30 0d 0a 000000.. Event Type: Error Event Source: Application Error Event Category: None Event ID: 1001 Date: 5/26/2009 Time: 5:24:03 AM User: N/A Computer: TUBBYSLAPTOPII Description: Fault bucket 1127907097. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 75 63 6b 65 74 3a 20 Bucket: 0008: 31 31 32 37 39 30 37 30 11279070 0010: 39 37 0d 0a 97.. Event Type: Warning Event Source: Userenv Event Category: None Event ID: 1517 Date: 5/26/2009 Time: 7:02:06 AM User: NT AUTHORITY\SYSTEM Computer: TUBBYSLAPTOPII Description: Windows saved user TUBBYSLAPTOPII\Tubby registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: DCOM Event Category: None Event ID: 10000 Date: 5/26/2009 Time: 7:57:16 AM User: TUBBYSLAPTOPII\Tubby Computer: TUBBYSLAPTOPII Description: Unable to start a DCOM Server: {9FC8AD10-2E1B-45BE-B57A-478803561E1F}. The error: "The system cannot find the path specified. " Happened while starting this command: C:\PROGRA~1\Yahoo!\browser\ycommon.exe -Embedding For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: DCOM Event Category: None Event ID: 10000 Date: 5/26/2009 Time: 8:16:14 AM User: TUBBYSLAPTOPII\Tubby Computer: TUBBYSLAPTOPII Description: Unable to start a DCOM Server: {9FC8AD10-2E1B-45BE-B57A-478803561E1F}. The error: "The system cannot find the path specified. " Happened while starting this command: C:\PROGRA~1\Yahoo!\browser\ycommon.exe -Embedding For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. "Gerry" wrote: Homer Have a look in the System and Application logs in Event Viewer for Errors and Warnings and post copies here. Don't post any more than 48 hours ago. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.Microsoft.com/kb/308427/en-us A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? |
#18
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SP3 potential problem
Homer
I suspect you do not need to restore to an earlier date using System Restore. That will undo the advice I have just posted, Do you have Norton installed? That is a very common reason for System Restore not working. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: I have tried system restore and for whatever reason, no matter which of the available dates prior to the SP3 install, my machine will not do it. It keeps telling me it can't do a system restore. The function is not turned off. As far as uninstalling the SP, what are the risks? "Kaja" wrote: Hi Homer, my knowledge of XP is limited, but I may be able to offer some assistance. I myself have had trouble as well as many others after installing the SP3 service patch in XP. There may be two simple options you could try: 1. Unistall it, the SP3 service pack, at your own risk 2. Do a system restore to a date before you installed SP3. These two things could potentially help. Let me know if thaty is helpful to you. Sincerely, Kaja "Homer" wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? |
#19
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SP3 potential problem
Homer
I suspect you do not need to restore to an earlier date using System Restore. That will undo the advice I have just posted, Do you have Norton installed? That is a very common reason for System Restore not working. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: I have tried system restore and for whatever reason, no matter which of the available dates prior to the SP3 install, my machine will not do it. It keeps telling me it can't do a system restore. The function is not turned off. As far as uninstalling the SP, what are the risks? "Kaja" wrote: Hi Homer, my knowledge of XP is limited, but I may be able to offer some assistance. I myself have had trouble as well as many others after installing the SP3 service patch in XP. There may be two simple options you could try: 1. Unistall it, the SP3 service pack, at your own risk 2. Do a system restore to a date before you installed SP3. These two things could potentially help. Let me know if thaty is helpful to you. Sincerely, Kaja "Homer" wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? |
#20
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SP3 potential problem
Yes I do have Norton running. Did you look at the errors I posted?
"Gerry" wrote: Homer I suspect you do not need to restore to an earlier date using System Restore. That will undo the advice I have just posted, Do you have Norton installed? That is a very common reason for System Restore not working. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: I have tried system restore and for whatever reason, no matter which of the available dates prior to the SP3 install, my machine will not do it. It keeps telling me it can't do a system restore. The function is not turned off. As far as uninstalling the SP, what are the risks? "Kaja" wrote: Hi Homer, my knowledge of XP is limited, but I may be able to offer some assistance. I myself have had trouble as well as many others after installing the SP3 service patch in XP. There may be two simple options you could try: 1. Unistall it, the SP3 service pack, at your own risk 2. Do a system restore to a date before you installed SP3. These two things could potentially help. Let me know if thaty is helpful to you. Sincerely, Kaja "Homer" wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? |
#21
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SP3 potential problem
Yes I do have Norton running. Did you look at the errors I posted?
"Gerry" wrote: Homer I suspect you do not need to restore to an earlier date using System Restore. That will undo the advice I have just posted, Do you have Norton installed? That is a very common reason for System Restore not working. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: I have tried system restore and for whatever reason, no matter which of the available dates prior to the SP3 install, my machine will not do it. It keeps telling me it can't do a system restore. The function is not turned off. As far as uninstalling the SP, what are the risks? "Kaja" wrote: Hi Homer, my knowledge of XP is limited, but I may be able to offer some assistance. I myself have had trouble as well as many others after installing the SP3 service patch in XP. There may be two simple options you could try: 1. Unistall it, the SP3 service pack, at your own risk 2. Do a system restore to a date before you installed SP3. These two things could potentially help. Let me know if thaty is helpful to you. Sincerely, Kaja "Homer" wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? |
#22
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SP3 potential problem
Homer
"Did you look at the errors I posted?" Yes. I replied an hour ago as I indicated in the last post.. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: Yes I do have Norton running. Did you look at the errors I posted? "Gerry" wrote: Homer I suspect you do not need to restore to an earlier date using System Restore. That will undo the advice I have just posted, Do you have Norton installed? That is a very common reason for System Restore not working. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: I have tried system restore and for whatever reason, no matter which of the available dates prior to the SP3 install, my machine will not do it. It keeps telling me it can't do a system restore. The function is not turned off. As far as uninstalling the SP, what are the risks? "Kaja" wrote: Hi Homer, my knowledge of XP is limited, but I may be able to offer some assistance. I myself have had trouble as well as many others after installing the SP3 service patch in XP. There may be two simple options you could try: 1. Unistall it, the SP3 service pack, at your own risk 2. Do a system restore to a date before you installed SP3. These two things could potentially help. Let me know if thaty is helpful to you. Sincerely, Kaja "Homer" wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? |
#23
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SP3 potential problem
Homer
"Did you look at the errors I posted?" Yes. I replied an hour ago as I indicated in the last post.. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: Yes I do have Norton running. Did you look at the errors I posted? "Gerry" wrote: Homer I suspect you do not need to restore to an earlier date using System Restore. That will undo the advice I have just posted, Do you have Norton installed? That is a very common reason for System Restore not working. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Homer wrote: I have tried system restore and for whatever reason, no matter which of the available dates prior to the SP3 install, my machine will not do it. It keeps telling me it can't do a system restore. The function is not turned off. As far as uninstalling the SP, what are the risks? "Kaja" wrote: Hi Homer, my knowledge of XP is limited, but I may be able to offer some assistance. I myself have had trouble as well as many others after installing the SP3 service patch in XP. There may be two simple options you could try: 1. Unistall it, the SP3 service pack, at your own risk 2. Do a system restore to a date before you installed SP3. These two things could potentially help. Let me know if thaty is helpful to you. Sincerely, Kaja "Homer" wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? |
#24
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SP3 potential problem
Jose,
I uninstalled Quickset and rebooted and reinstalled it. The version of quickset is from 2007. Look at the Dell site for updates but there was nothing for this problem. Oh. I'm still having the same problem. "Jose" wrote: On May 26, 8:24 am, Homer wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? To Hades with Dell and their generic advice. This advice will get you our of their hair for a while. To them and their support call customer management software the issue (a support call) is resolved successfully. You are gone. Workarounds are not acceptable. You need a solution. After you install SP3, lots of things get updated, but probably nothing to do with your Quick Set software - which is an application that runs on your system by choice when you install it. MS doesn't know ir care about Dells QS software. It is very likely that after SP3 came out, manufacturers also had to come out with their own updates to be compatible with the change SP3 made. It happens. I would go to the Dell WWW site and search for Quick Set updates which could be drivers, a replacement installation, etc. I would not spend a lot of time there though unless you get an immediate hit. They have a forum, but why wait. Which makes you the least nervous? 1. Unintalling SP3 2. Uninstalling the Quick Set software and reinstalling it If you don't have the QS sofware, download it (it's there, I looked), uninstall it, reboot, make sure it is gone, and reinstall it. This is what they should have told you to do when you talked to them. Jose |
#25
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SP3 potential problem
Jose,
I uninstalled Quickset and rebooted and reinstalled it. The version of quickset is from 2007. Look at the Dell site for updates but there was nothing for this problem. Oh. I'm still having the same problem. "Jose" wrote: On May 26, 8:24 am, Homer wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? To Hades with Dell and their generic advice. This advice will get you our of their hair for a while. To them and their support call customer management software the issue (a support call) is resolved successfully. You are gone. Workarounds are not acceptable. You need a solution. After you install SP3, lots of things get updated, but probably nothing to do with your Quick Set software - which is an application that runs on your system by choice when you install it. MS doesn't know ir care about Dells QS software. It is very likely that after SP3 came out, manufacturers also had to come out with their own updates to be compatible with the change SP3 made. It happens. I would go to the Dell WWW site and search for Quick Set updates which could be drivers, a replacement installation, etc. I would not spend a lot of time there though unless you get an immediate hit. They have a forum, but why wait. Which makes you the least nervous? 1. Unintalling SP3 2. Uninstalling the Quick Set software and reinstalling it If you don't have the QS sofware, download it (it's there, I looked), uninstall it, reboot, make sure it is gone, and reinstall it. This is what they should have told you to do when you talked to them. Jose |
#26
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SP3 potential problem
On May 26, 11:45*am, Homer wrote:
Jose, I uninstalled Quickset and rebooted and reinstalled it. *The version of quickset is from 2007. *Look at the Dell site for updates but there was nothing for this problem. Oh. *I'm still having the same problem. "Jose" wrote: On May 26, 8:24 am, Homer wrote: Hello, Not sure if this is the appropriate newgroup to post this question. *Please re-direct me if not. *Recently, my computer was updated with SP3. *Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. *The functionality is there but the display that would appear on the screen no longer is. *Dell uses an application called Quick Set that controls this functionality. *They say that they have had reports of problems with this application after SP3 was installed. *If this is true, is there any work-around. *They want me to reformat my HD which I really don't want to do. *Any suggestions? To Hades with Dell and their generic advice. *This advice will get you our of their hair for a while. *To them and their support call customer management software the issue (a support call) is resolved successfully. *You are gone. Workarounds are not acceptable. *You need a solution. After you install SP3, lots of things get updated, but probably nothing to do with your Quick Set software - which is an application that runs on your system by choice when you install it. *MS doesn't know ir care about Dells QS software. It is very likely that after SP3 came out, manufacturers also had to come out with their own updates to be compatible with the change SP3 made. *It happens. I would go to the Dell WWW site and search for Quick Set updates which could be drivers, a replacement installation, etc. * *I would not spend a lot of time there though unless you get an immediate hit. They have a forum, but why wait. Which makes you the least nervous? 1. *Unintalling SP3 2. *Uninstalling the Quick Set software and reinstalling it If you don't have the QS sofware, download it (it's there, I looked), uninstall it, reboot, make sure it is gone, and reinstall it. This is what they should have told you to do when you talked to them. Jose What are the characteristics of your Dell (model, tag #), I can't look things up without more details. The QS software version is more than just "2007" - is there a help, about or anything with something beside a year? Remember - System Restore is not a time machine! Jose |
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SP3 potential problem
On May 26, 11:45*am, Homer wrote:
Jose, I uninstalled Quickset and rebooted and reinstalled it. *The version of quickset is from 2007. *Look at the Dell site for updates but there was nothing for this problem. Oh. *I'm still having the same problem. "Jose" wrote: On May 26, 8:24 am, Homer wrote: Hello, Not sure if this is the appropriate newgroup to post this question. *Please re-direct me if not. *Recently, my computer was updated with SP3. *Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. *The functionality is there but the display that would appear on the screen no longer is. *Dell uses an application called Quick Set that controls this functionality. *They say that they have had reports of problems with this application after SP3 was installed. *If this is true, is there any work-around. *They want me to reformat my HD which I really don't want to do. *Any suggestions? To Hades with Dell and their generic advice. *This advice will get you our of their hair for a while. *To them and their support call customer management software the issue (a support call) is resolved successfully. *You are gone. Workarounds are not acceptable. *You need a solution. After you install SP3, lots of things get updated, but probably nothing to do with your Quick Set software - which is an application that runs on your system by choice when you install it. *MS doesn't know ir care about Dells QS software. It is very likely that after SP3 came out, manufacturers also had to come out with their own updates to be compatible with the change SP3 made. *It happens. I would go to the Dell WWW site and search for Quick Set updates which could be drivers, a replacement installation, etc. * *I would not spend a lot of time there though unless you get an immediate hit. They have a forum, but why wait. Which makes you the least nervous? 1. *Unintalling SP3 2. *Uninstalling the Quick Set software and reinstalling it If you don't have the QS sofware, download it (it's there, I looked), uninstall it, reboot, make sure it is gone, and reinstall it. This is what they should have told you to do when you talked to them. Jose What are the characteristics of your Dell (model, tag #), I can't look things up without more details. The QS software version is more than just "2007" - is there a help, about or anything with something beside a year? Remember - System Restore is not a time machine! Jose |
#28
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SP3 potential problem
Jose,
I have an Inspiron 1501, running XP. The version of Quickset is 8.1.12 Hope this helps "Jose" wrote: On May 26, 11:45 am, Homer wrote: Jose, I uninstalled Quickset and rebooted and reinstalled it. The version of quickset is from 2007. Look at the Dell site for updates but there was nothing for this problem. Oh. I'm still having the same problem. "Jose" wrote: On May 26, 8:24 am, Homer wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? To Hades with Dell and their generic advice. This advice will get you our of their hair for a while. To them and their support call customer management software the issue (a support call) is resolved successfully. You are gone. Workarounds are not acceptable. You need a solution. After you install SP3, lots of things get updated, but probably nothing to do with your Quick Set software - which is an application that runs on your system by choice when you install it. MS doesn't know ir care about Dells QS software. It is very likely that after SP3 came out, manufacturers also had to come out with their own updates to be compatible with the change SP3 made. It happens. I would go to the Dell WWW site and search for Quick Set updates which could be drivers, a replacement installation, etc. I would not spend a lot of time there though unless you get an immediate hit. They have a forum, but why wait. Which makes you the least nervous? 1. Unintalling SP3 2. Uninstalling the Quick Set software and reinstalling it If you don't have the QS sofware, download it (it's there, I looked), uninstall it, reboot, make sure it is gone, and reinstall it. This is what they should have told you to do when you talked to them. Jose What are the characteristics of your Dell (model, tag #), I can't look things up without more details. The QS software version is more than just "2007" - is there a help, about or anything with something beside a year? Remember - System Restore is not a time machine! Jose |
#29
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SP3 potential problem
Jose,
I have an Inspiron 1501, running XP. The version of Quickset is 8.1.12 Hope this helps "Jose" wrote: On May 26, 11:45 am, Homer wrote: Jose, I uninstalled Quickset and rebooted and reinstalled it. The version of quickset is from 2007. Look at the Dell site for updates but there was nothing for this problem. Oh. I'm still having the same problem. "Jose" wrote: On May 26, 8:24 am, Homer wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? To Hades with Dell and their generic advice. This advice will get you our of their hair for a while. To them and their support call customer management software the issue (a support call) is resolved successfully. You are gone. Workarounds are not acceptable. You need a solution. After you install SP3, lots of things get updated, but probably nothing to do with your Quick Set software - which is an application that runs on your system by choice when you install it. MS doesn't know ir care about Dells QS software. It is very likely that after SP3 came out, manufacturers also had to come out with their own updates to be compatible with the change SP3 made. It happens. I would go to the Dell WWW site and search for Quick Set updates which could be drivers, a replacement installation, etc. I would not spend a lot of time there though unless you get an immediate hit. They have a forum, but why wait. Which makes you the least nervous? 1. Unintalling SP3 2. Uninstalling the Quick Set software and reinstalling it If you don't have the QS sofware, download it (it's there, I looked), uninstall it, reboot, make sure it is gone, and reinstall it. This is what they should have told you to do when you talked to them. Jose What are the characteristics of your Dell (model, tag #), I can't look things up without more details. The QS software version is more than just "2007" - is there a help, about or anything with something beside a year? Remember - System Restore is not a time machine! Jose |
#30
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SP3 potential problem
Well my knowledge is limited so I really do not know the risks of unistalling
SP 3, generally it is good practice to have the latest updates mainly for enhanced functionality and of course security reasons so I cannot reccommend in good conscience you unistall it. You may want to follow up with someone with better knowledge as to why system restore is not functioning. Mkae sure on the account you are using you have full Administator rights, this allows you access to most functions in XP. Someone mentioned a potential issue with Symantec Norton AV. I do not know if in fact it is interfering. What you could try is on the bottom system tray on the right clicking on the Norton icon and temporarily disabling it. Then try a system restore and see if it lets you do it. Of course you will want to reanable your Norton again so you are protected. Hope this helps. Let me know. Best Regards, Kaja "Homer" wrote: I have tried system restore and for whatever reason, no matter which of the available dates prior to the SP3 install, my machine will not do it. It keeps telling me it can't do a system restore. The function is not turned off. As far as uninstalling the SP, what are the risks? "Kaja" wrote: Hi Homer, my knowledge of XP is limited, but I may be able to offer some assistance. I myself have had trouble as well as many others after installing the SP3 service patch in XP. There may be two simple options you could try: 1. Unistall it, the SP3 service pack, at your own risk 2. Do a system restore to a date before you installed SP3. These two things could potentially help. Let me know if thaty is helpful to you. Sincerely, Kaja "Homer" wrote: Hello, Not sure if this is the appropriate newgroup to post this question. Please re-direct me if not. Recently, my computer was updated with SP3. Since that time I started having intermittent problems with the hot keys on my laptop, namely the Fnkey and the end key which toggles my speakers on and off. The functionality is there but the display that would appear on the screen no longer is. Dell uses an application called Quick Set that controls this functionality. They say that they have had reports of problems with this application after SP3 was installed. If this is true, is there any work-around. They want me to reformat my HD which I really don't want to do. Any suggestions? |
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