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#1
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O.T. - computer virus?
I have a new Dell XPS 8500, with Windows 7 Professional, SP1,
with Spywareblaster, Avast, and Windows firewall. (1) TB HD Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz 3.40 GHz Ram 12.0 GB System type : 64-bit operating system Lately, when I've run Avast full system scan instead of ending with 'no threats found' it says 'some files could not be scanned'. I called Avast about this and they said I may have a virus. They told me that the only way to know for sure was to let one of their representatives access to my computer. I was very leery of doing this. Is there any way of finding out whether my computer is infected and if so how can I remove the virus? Thanks, Robert |
#2
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O.T. - computer virus?
From:
I have a new Dell XPS 8500, with Windows 7 Professional, SP1, with Spywareblaster, Avast, and Windows firewall. (1) TB HD Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz 3.40 GHz Ram 12.0 GB System type : 64-bit operating system Lately, when I've run Avast full system scan instead of ending with 'no threats found' it says 'some files could not be scanned'. I called Avast about this and they said I may have a virus. They told me that the only way to know for sure was to let one of their representatives access to my computer. I was very leery of doing this. Is there any way of finding out whether my computer is infected and if so how can I remove the virus? Thanks, Robert Assuming you are infected, it is VERY unlikely it is a virus. Without knowing EXACTLY what files are involved in "some files could not be scanned" I can only make a presumptive finding that it is most likely files whose respective File Handles are held open by the OS, like log files, and thus the files can't be scanned. Just because "some files could not be scanned" does NOT mean a computer infection. There are non-malware reasons this can happen. -- Dave Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk http://www.pctipp.ch/downloads/dl/35905.asp |
#3
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O.T. - computer virus?
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#5
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O.T. - computer virus?
I closed all my programs down and ran a full scan again and got the same exact result with the message that some files could not be scanned. I took a screen shot and put it on Image Shack but the image is too small to be read. http://imageshack.us/a/img404/2820/589o.jpg So I've included a few excerpts below. There's actually about a page of files C:\Users\Rob\...\bgButton.png C:\Users\...\bgButtonFinished.png C:\Users\...\bgCloseProgram.png C:\...\bgDownloadBarEmpty.png C:\...\bgDownloadBarError.png C:\Users:\...\bgDownloadBarFull.png C:\Users:\Rob\...\bgHeaderError.gif C:\Users:\Rob\...\bgListBullet.png C:\Users:\Rob\...\bgbuttonCenter.png C:\...\buttonCenterHighlight.png C:\Users:\Rob\...\buttonLeft.png C:\Users:\...\buttonLeftHighlight.png C:\Users:\Rob\...\buttonRight.png there's more and then I just took some of the last files C:\Users\Rob\...\language-cs.js C:\Users\Rob\...\language-da.js C:\Users\Rob\...\language-de.js C:\Users\Rob\...\language-en.js C:\Users\Rob\...\language-es.js \Users\Rob\...|launcher.bundle I cannot open any of these files or delete them because they are password protected and all the files have this message to the right Error: Archive is password protected (42056). I do not recognize the 42056 number and isn't something I would have done. I haven't tried using another AV or your suggestion as yet as thought I would give you more information as to whats going on? Thanks, Robert |
#6
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O.T. - computer virus?
wrote:
I closed all my programs down and ran a full scan again and got the same exact result with the message that some files could not be scanned. I took a screen shot and put it on Image Shack but the image is too small to be read. http://imageshack.us/a/img404/2820/589o.jpg So I've included a few excerpts below. There's actually about a page of files C:\Users\Rob\...\bgButton.png C:\Users\...\bgButtonFinished.png C:\Users\...\bgCloseProgram.png C:\...\bgDownloadBarEmpty.png C:\...\bgDownloadBarError.png C:\Users:\...\bgDownloadBarFull.png C:\Users:\Rob\...\bgHeaderError.gif C:\Users:\Rob\...\bgListBullet.png C:\Users:\Rob\...\bgbuttonCenter.png C:\...\buttonCenterHighlight.png C:\Users:\Rob\...\buttonLeft.png C:\Users:\...\buttonLeftHighlight.png C:\Users:\Rob\...\buttonRight.png there's more and then I just took some of the last files C:\Users\Rob\...\language-cs.js C:\Users\Rob\...\language-da.js C:\Users\Rob\...\language-de.js C:\Users\Rob\...\language-en.js C:\Users\Rob\...\language-es.js \Users\Rob\...|launcher.bundle I cannot open any of these files or delete them because they are password protected and all the files have this message to the right Error: Archive is password protected (42056). I do not recognize the 42056 number and isn't something I would have done. I haven't tried using another AV or your suggestion as yet as thought I would give you more information as to whats going on? Thanks, Robert Same symptoms here. http://forum.avast.com/index.php?topic=123595.0 As near as I can determine, they're related to Adobe Flash or something. Another example here. http://forums.adobe.com/thread/889846 ( That leads to download link for Flash 11.7.700.224 in Internet Explorer ) http://download.macromedia.com/get/f...1_active_x.exe ( and Flash 11.7.700.224 in Firefox or Seamonkey or the like ) http://download.macromedia.com/get/f..._11_plugin.exe The "Error: Archive is password protected (42056)" means it is the 42,056th error message the software developers put in their source code :-) If you contacted Avast support, and said "42056", they would look it up in their table and they would say "Archive is password protected". It's just a way of indexing into their table of errors, nothing fancy. It's too bad the software doesn't state what actual file it is scanning. It could be an .exe with a zipped file system inside of it, and that is what the scanner is tripping on. Paul |
#7
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O.T. - computer virus?
I downloaded the Kapersky Rescue Disc 10 ISO file ; I do have Nero but Kaspersky burned the CD itself. However don't I have to change the bios to boot from the CD? Also, I recall that not too long ago my Action Center informed me that there was an Adobe download and so I started it but decided to cancel it halfway through. Could this be fragments of it? I download the link you gave for Adobe/Firefox and ran another scan to see if it helped. It didn't, it came back with the same results. I've read all your comments and the links and now I'm wondering if my System Restore has also been corrupted like the other person who had similar problems: (This morning when I ran a daily anti-virus scan, it reported multiple protected files in the latest system restore point from the Flash player installer file. So I tried to restore from Friday, the previous week, but the restore operation failed. Tried two days from last month and the month before that; none would restore. Finally, I shutdown system restore and rebooted the PC to clear all the restore file data. Then restarted system restore and ran anti-virus and all is well again. Robert |
#8
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O.T. - computer virus?
From:
I downloaded the Kapersky Rescue Disc 10 ISO file ; I do have Nero but Kaspersky burned the CD itself. However don't I have to change the bios to boot from the CD? Also, I recall that not too long ago my Action Center informed me that there was an Adobe download and so I started it but decided to cancel it halfway through. Could this be fragments of it? I download the link you gave for Adobe/Firefox and ran another scan to see if it helped. It didn't, it came back with the same results. I've read all your comments and the links and now I'm wondering if my System Restore has also been corrupted like the other person who had similar problems: (This morning when I ran a daily anti-virus scan, it reported multiple protected files in the latest system restore point from the Flash player installer file. So I tried to restore from Friday, the previous week, but the restore operation failed. Tried two days from last month and the month before that; none would restore. Finally, I shutdown system restore and rebooted the PC to clear all the restore file data. Then restarted system restore and ran anti-virus and all is well again. Robert Like I wrote... "Just because "some files could not be scanned" does NOT mean a computer infection. There are non-malware reasons this can happen." This includes password protected archive files which Avast is indicating. Instead of posting an INCOMPLETE query, you should have been more explanatory from the beginning and SPECIFICALLY noted the error message some files could not be scanned because they are in a password protected arcive file (ZIP, RARE, 7z, etc). This is NOT a malware situation and its time to end this OT dicussion. -- Dave Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk http://www.pctipp.ch/downloads/dl/35905.asp |
#9
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O.T. - computer virus?
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#10
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O.T. - computer virus?
wrote:
I closed all my programs down and ran a full scan again and got the same exact result with the message that some files could not be scanned. I took a screen shot and put it on Image Shack but the image is too small to be read. http://imageshack.us/a/img404/2820/589o.jpg So I've included a few excerpts below. There's actually about a page of files C:\Users\Rob\...\bgButton.png C:\Users\...\bgButtonFinished.png C:\Users\...\bgCloseProgram.png C:\...\bgDownloadBarEmpty.png C:\...\bgDownloadBarError.png C:\Users:\...\bgDownloadBarFull.png C:\Users:\Rob\...\bgHeaderError.gif C:\Users:\Rob\...\bgListBullet.png C:\Users:\Rob\...\bgbuttonCenter.png C:\...\buttonCenterHighlight.png C:\Users:\Rob\...\buttonLeft.png C:\Users:\...\buttonLeftHighlight.png C:\Users:\Rob\...\buttonRight.png there's more and then I just took some of the last files C:\Users\Rob\...\language-cs.js C:\Users\Rob\...\language-da.js C:\Users\Rob\...\language-de.js C:\Users\Rob\...\language-en.js C:\Users\Rob\...\language-es.js \Users\Rob\...|launcher.bundle I cannot open any of these files or delete them because they are password protected and all the files have this message to the right Error: Archive is password protected (42056). I do not recognize the 42056 number and isn't something I would have done. I haven't tried using another AV or your suggestion as yet as thought I would give you more information as to whats going on? Thanks, Robert What is the full path? Those look like adobe flash files. |
#11
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O.T. - computer virus?
It doesn't list the full path. I wish it did. Robert |
#12
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O.T. - computer virus?
wrote:
I have a new Dell XPS 8500, with Windows 7 Professional, SP1, with Spywareblaster, Avast, and Windows firewall. (1) TB HD Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz 3.40 GHz Ram 12.0 GB System type : 64-bit operating system Lately, when I've run Avast full system scan instead of ending with 'no threats found' it says 'some files could not be scanned'. I called Avast about this and they said I may have a virus. They told me that the only way to know for sure was to let one of their representatives access to my computer. I was very leery of doing this. Is there any way of finding out whether my computer is infected and if so how can I remove the virus? Thanks, Robert You haven't said fully what is on the screen . I get the same thing about " off/online files " . Nothing to worry about . |
#13
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O.T. - computer virus?
If you're referring to why I didn't list all the files there's just too many for me to type them all by hand. Robert |
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