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Fax Server Information Cannot be Retrieved
Hello,
I tried turning off the Windows firewall and it is still giving me the same error message. Also, I tried rebooting the system after turning off the firewall, and i'm still getting the same error. Where's your troubleshooting info that you have posted? "Russ Valentine [MVP-Outlook]" wrote: See if turning off the Firewall temporarily changes anything. If not, then you'll need to obtain the troubleshooting information I posted. -- Russ Valentine [MVP-Outlook] "lee_ad" wrote in message ... Hello, I am experiencing the same problem too. I bought my computer 2 months ago, preloaded with Windows XP SP2. I do not have any Norton AV or any other AV installed because I haven't got around to purchase one yet. I am using the firewall that is included with Windows. I am trying to send a fax from the fax console. I press the "New Fax" button, the fax wizard pops up. I press the "Next" button and the error message pops up - "Fax server information cannot be retrieved. The fax wizard will close now." I have check all the configurations for the fax modem - Lucent Win Fax modem and it's working properly. I was not connected to the internet while using the fax feature. Fax printer status is local and online. I'm running a P4 3GHz, with Windows XP Home edition. "Phil7979" wrote: Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3) run into a problem with my fax. Briefly, every time I now try to send a fax the wizard opens and I receive the error message: "Fax Server Information Cannot be Retrieved. The Wizard will now close." I've done quite a lot of research on the net re. this issue and can see that many people are experiencing a similar problem; but these seem to be related to a network environment: I'm running a single standalone PC. I've checked my fax configuration: AOK but it has the Microsoft Shared Fax Driver and in "Properties" it says that "Sharing is not available for this type of printer." Q. Why would I want to share it on a standalone PC? I send and receive faxes intermittently; but this worked fine prior to installing SP2 and SP3. I would appreciate some guidance how I can cure this problem, please. Oh, tech' details a OS: Windows XP Professional Service Pack 2 (build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed Memory; Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go on, guys, but this is driving me insane! |
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