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hard drive not recognized
My external hard drive (EHD) is not being recognized by several
computers that run on Windows XP and XP Professional. The EHD is Western Digital Series 1 USB 2.0 (Old USB 2.0) - Model Number WD1200B05-RNN. It is just over 2 years old and is out of warranty. I've done some reading online forums such as this where users have had similar problems, but I didn't see any solutions - or, any that I understood, so I ask that if people have suggestions, to guide me through it step-by-step. It was working a few days ago. The other day, I was doing a file search on it and it stopped responding in mid-search, so I started the search again, and it stopped responding again in mid-search. After that, the computer won't even recognize it as a separate drive, although the bottom right of screen shows a symbol that there is an external HD plugged in. Windows XP detects that I plugged in the external hard drive and the icon "Safely remove device" appears too in the tool bar. However, I cannot see the drive in "My Computer." I've tried to plug it into 2 other PCs including my laptop, and the same thing happens: it isn't seen under "My Computer" but the icon appears on the taskbar. I've tried to unplug it & re-plug & restart the computer, but nothing. I've tried installing the driver again and restarting, to no avail. Before I plug in the drive, I open the Control Panel, Administrative Tools, Computer Management window, but when the drive is plugged in, the Control Panel, Administrative Tools, Computer Management window says it is "Not Responding" so a window pops up and I hit "End Program." Also, the Start button and Windows taskbar on bottom of screen disappears - when the EHD is plugged in. When I unplug the USB cable from the PC, the Start button and taskbar reappear and the Control Panel, Administrative Tools, Computer Management window works fine. (Strange that it started working when I was doing the file search, then it stopped responding, and now it's not even being recognized by a computer. I don't understand how that could happen. Nothing happened to it b/w it working and not working.) Another thing I noticed was with the 2 lights on the EHD. The EHD has 2 lights -a red one and a green one. In the past, when I plugged in the EHD, it would take a few seconds for the PC to open a window saying that the drive was recognized and asking me what folder I wanted to open. During these few seconds, the red "access" light would be on and flashing. Now, when I plug the EHD into the PC, the red light stays on (not flashing) for 20 seconds, the goes off for 10 seconds, then goes back on for 20 seconds, then on again for 10, and so on. It did this pattern of on for 20 and off for 10 for about 5 minutes before I stopped observing this. It never did this before, so something is wrong, and I think it's the hard drive itself and not any of the computers. However, I am wondering whether any recent updates (Windows or Norton) might have affected a computers ability to recognize the hard drive. Now, when I plug in the drive to just the power/electrical cord, I do hear it boot up and spinning inside the case, as usual, and the green power light is illuminated. When I gently shake the drive, I don't hear any parts flopping around, as if something had broken off. The user's manual for this unit does not offer any help for this problem. I'm not a computer expert, so if people have questions/suggestions, please tell me what to do step-by-step, using as little computerese as possible. The IDE ATA/ATAPI controllers are Intel =AE 82801DB Ultra ATA Storage Controller - 24CB. (I saw someone ask for this info. on another post EHD's not being recognized, so I looked this up on the PCs I use and posted it here in case this is useful.) Is there a store that I can take my drive to and they can see what the problem is and try and fix it? A guy in IT at my university opened the case and took the drive out. He plugged it in another PC, but it too wouldn't recognize it. He ran the Western Digital diagnostics and it came up with "Error 104: Disc Not ready" so there is something wrong with the drive itself; it's not just an electrical problem - he said drives just fail and if you don't have a backup/2nd copy, ppl just take the loss and move on or pay lots of money for Drive Savers - prob. costs hundreds of hundreds of dollars - I said I needed that data - he said the other thing they could do is a sector copy or block copy and maybe the data can be recovered, but not likely but worth a shot, but they not have the storage for my 120GB drive and I said I'd buy a new one bec. I needed one anyway and he said he'd try the sector copy - he said he was not too familiar with such a recovery attempt, but it's worth a try - sector copy is when you make copies of all the sectors on the disc and one can do this even if the drive/disc isn't able to be recognized by a PC - he said some test he did was able to detect 27,000 sectors of data on my drive but then the test kept going but no new sectors found and maybe more sectors are there - the sector copy may skip over the part of drive that not recognized and find/copy additional sectors - he said all I needed was the bare drive as I already have the external case - he got a 120GB bare drive at Fry's for $50 - he said Circuit City had a similar deal 2 weeks ago - I said I'd buy the bare drive and bring in the old external hard drive and he said he'd try that sector copy. I was prepared for the worst news as soon as I discovered the drive not working. Now all I want is my data. I'll buy the new hard drive then we'll try the sector copy idea. After that, I'm not sure. I'll call Drive Savers and get a free estimate. I'll also do some online research and see what other options there may be. Do you know of any? I just want the data. The IT guy thinks the data is still there, as do I. It's just how do we get that data copied ... that's the question. I hope all the data is recoverable. I'm wondering if there is any way to know whether we got all the data once whatever is salvageable is copied. I remember I saw I had about 80GB on that drive when I last checked it about a week ago. My external hard drive has 2 years of priceless photos and other files on it, so I do need to get these files. If the drive is dead, fine. But I just need to find a way to recover these files. Is there any recovery software out there for this purpose, or should I leave it to some professionals like Drive Savers? Please help! Kevin=20 (feel free to email me at kfranken8 [at] yahoo [dot] com) |
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