The crazy cursor update

On 2019-08-30 12:56 a.m., RHB wrote:
"Andy Burns" wrote in message
...
Char Jackson wrote:

What happened when you booted a live Linux CD/DVD/USB? Did all of the
hardware work?

Or even boot into the BIOS, leave it for an while, does the KB still
function, sometimes the mouse will too for modern UEFI type "BIOS"

I haven't been in the BIOS. The KB functions on and off. The mouse also.
How do I boot from the DVD drive? I see no way to acces Linux to use it.
When turned on it boots into Windows.

As mentioned elsewhere, the log showed loads of errors but vanished before I
could get a screen shot or Snip. I can't download it on the sick LT because
as soon as I open a browser numberous pages appear and all kinds of MS
windows.

Well, Satan IS real and maybe he has moved on from possessing humans to
possessing computers since people don't pay attention to one another
anymore.

More seriously though, if your computer is proven not to have malware on
it, you don't have a choice but to get the manufacturer to take a look
at it and ensure that none of components are defective. We can send you
in every which direction but none of our efforts will succeed if
something like the motherboard is damaged in some way. Linux, of course,
is the best to identify a problem with. I'd have you download and write
an ISO onto a USB stick from which you would then boot your computer but
I get the impression that you're not sure how to make one. Since you
HAVE made a Linux DVD and are only at a loss as to how to boot from it,
I suggest that you enter your BIOS (usually by pressing F2 or DEL
repeatedly when the computer is turning on) and find the Boot sequence
options to make sure that the CD/DVD is chosen first. Make sure to save
once you've set it properly and that the Linux DVD is in the tray when
you restart the computer and it should attempt to boot from it if the
disc was written correctly (ie: you used appropriate software to burn
the .ISO file onto the disc and didn't just copy the .ISO file onto the
disc).

Once Linux has started, you don't necessarily have to do anything or run
a command immediately. Just try to use it to see if things screw up on
their own. If they don't, chances are that you're dealing with nothing
other than a software issue in Windows. If they do, it's hardware and no
amount of praying will solve it. You'll have to get the manufacturer to
help you out or a certified technician if your warranty period is expired.

On 2019-08-30 12:59 a.m., RHB wrote:
"Neil" wrote in message
...
On 8/28/2019 10:56 PM, RHB wrote:

All I can find is the event viewer. What is the relevent info there? I
see
no "error log" anywhere there. The search feature a the botton left next
to
the start button doesn't search the computer, just the net. Does error
log
have another name under W-10?

(Event Viewer Windows Logs System) You might also want to check Setup
and Application logs. You will be able to see if there is a problem.

OK, found it. There were hundreds of errors and those question triangles.
Something seems really wrong. See posts above. I have Linux on a DVD but
don't know how to install it from there. I copied it to the desktop but
can't run it. I see no way to run it. The sick LT doesn't boot from the
drive. Windows loads.

Gotcha. I figured that you weren't sure what to do with the .ISO file
you downloaded for Linux. Here are some simple steps to follow:
https://www.wikihow.com/Burn-ISO-Files-to-DVD

Once that's completely burned to disc, keep the disc in your drive and
restart your computer. Unless you explicitly changed the settings in
your BIOS, chances are that the computer is already set to try reading
from the DVD drive before proceeding to Windows anyway and will load for
you. I'd tell you that it would be smarter to "burn" that .ISO to an
empty USB stick instead, but that's entirely up to you.

On 2019-08-30 1:08 a.m., RHB wrote:
"Frank Slootweg" wrote in message
...
RHB wrote:
They suspect it's the mother-board. Any ideas. I don't know where to go
from here. Take it to another repair shop? Try and buy a MB and install
it
ourselves. I'd hate to have to recycle it because it's only 13 months
old
and my favorite LT.

As others have mentioned, "They suspect it's the mother-board." mostly
means "We don't have a clue."

A hardware problem is possible, but sofar there is no indication that
it is likely. More likely are fscked up drivers, especially now these
clowns "updated all drivers", a big no-no in troubleshooting.

When I got it home I did a Recovery on it to get rid of whatever they did
while there. It didn't help at all.

Careful with the Recovery. One allows you to recover but won't change
your files and settings and the other option totally cleans out your
computer and starts from scratch. To fix issues, you need the latter
option and the former doesn't do much.

"RHB" wrote in message
...
I finally took the touch screen HP laptop (W-10) to the shop in town. No
one had a answer to the problem online. They did a System Recovery which
they said would remove all crapware. They reinstalled the latest in W-10
and updated all drivers. They did not charge me anything because the
System Recovery made the LT worse. At least the keyboard worked before.
The onscreen KY works but the mouse has to be used to tell it where to put
the chosen letters. The mouse only works on and off, mostly off.

In Googling today and trying to follow what I'm reading - there is no
Keyboard listed in device manager for that LT. It's as if it never
existed. What happened that it was not installed during the Recovery? The
keyboard and touch pad are dead, the touch screen is dead, the cursor is
now stuck to the Start button a good part of the time.

They suspect it's the mother-board. Any ideas. I don't know where to go
from here. Take it to another repair shop? Try and buy a MB and install
it ourselves. I'd hate to have to recycle it because it's only 13 months
old and my favorite LT.


You haven't told us the laptop model, only that it's an HP.

Had you done so we could have looked up the manual & told you how to access
the boot menu so that you can run your linux CD.

Often, it's either the F12 key but it could be F10, F11, F2 or Esc.
Place the CD in the drive, restart the laptop & hit the relevant key like a
demented woodpecker until the boot menu appears. Select your CD/DVD drive
from the list then follow whatever instructions appear on screen.

--
Regards
wasbit

Jeff-Relf.Me @. wrote:
Have you tried disabling the touchscreen ?

Or for that matter, verifying whether the panel cabling
is plugged in, or a hinge is broken. (Sometimes the panel
RGBCLk cable is in a hinge area, and the two could interact.
The touchscreen cable has to be routed somewhere similar,
like through the other hinge.)

Sometimes connectors "walk out" of a socket. And laptops
are not known for securing things like that.

I had an expensive monitor which developed "sparkling"
artifacts on the screen. I opened it up, took the covers
off the nicely designed PCB chambers in the thing, and
found a connector sort of flopped in its socket.
Pushed it back in, and symptoms... disappeared.
None of the connectors in that design, had retention tabs.
There were no further incidents.

An example of a "retention" feature on a desktop
computer, is the 24 pin power connector. It has a
latch that holds the connector in place, so the
connector cannot do a "thermal walkout". And because
of the power flow in that connector, the connector
could get warm enough to encourage walkout. That's why
it has a latch.

As far as I know, the laptop connectors are the Japanese
kind, and those have no positive retention features. By
stripping all the excess plastic off the ribbon cabling,
the connectors are super-tiny and compact, leaving the
engineer who picked them, a "hero" :-/

Paul

Jeff-Relf.Me@. wrote:

Have you tried disabling the touchscreen ?

I didn't make the mistake of buying one in the first place ...

On 8/31/19 11:56 PM, Jeff-Relf.Me@. wrote:
Have you tried disabling the touchscreen ?

I did once, by disabling the driver.

On a laptop, I found the touchscreen more annoying than useful. It was
too easy to touch the screen unintentionally, something that used to be
harmless.

--
Mark Lloyd
http://notstupid.us/

"Quantum mechanics is so counter-intuitive, physicists have never been
able to come up with a comfortable picture of how it works." Taner Edis,
Is Anybody Out There?

Mark Lloyd wrote:
On 8/31/19 11:56 PM, Jeff-Relf.Me@. wrote:
Have you tried disabling the touchscreen ?

I did once, by disabling the driver.

I suggested that as well, but he (RHB, the OP) claims that Device
Manager does not show any 'Human Interface Devices'. Hard to believe,
because even my non-touchscreen laptop has two 'Human Interface Devices'
('HID-compliant wireless radio controls' and 'HP Wireless Button
Driver' (the OP also has an HP laptop)).

On a laptop, I found the touchscreen more annoying than useful. It was
too easy to touch the screen unintentionally, something that used to be
harmless.

Yeah, I specifically bought one without a touchscreen.

Jeff-Relf.Me wrote:
Have you tried disabling the touchscreen ?

AFAIK, he did not disable *any* of the problem devices, I told him to
disable one-by-one.

He's not very good in following advice/instructions, nor at *studying*
the errors, information, etc. and he's quite defensive in his responses.
All in all not very helpful in getting *his* problems solved.

Also still open: Did he get into the BIOS or not? If so, did the
problem devices fail there as well?

----- Original Message -----
From: "Char Jackson"
Newsgroups: alt.comp.os.windows-10
Sent: Friday, August 30, 2019 12:43 AM
Subject: The crazy cursor update


On Fri, 30 Aug 2019 00:28:22 -0400, "RHB" wrote:

I think I'll download linux on this machine and try and install it on the
sick one.

As others have pointed out, you don't need to install Linux, you just
need to boot Linux.

How is Linux "booted" on a machine that runs windows? That LT has a DVD
drive but when I put the DVD with Linux on it, there was no way to run it.

If that's too difficult, others have also pointed out that you can boot
into the BIOS setup screens and let it sit there, cooking, to see if
similar issues crop up. The whole idea behind these things is to take
your current Windows installation out of the picture long enough to see
whether the problem exists outside of Windows.

These things have been suggested several times already. I'll see if I can
locate those posts.

Thanks. I'll see if I can Google how that is done.

"Char Jackson" wrote in message
...
On Wed, 28 Aug 2019 22:23:01 -0400, "RHB" wrote:


"Rabid Robot" wrote in message
...

Trying to install a motherboard into a laptop yourself, especially if
you've never done it before, is not a good idea.

I believe you're right. I wish I knew for sure what hardware is causing
this. I don't know if I should take it somewhere else like Best Buy or
another Mom & Pop place.

What happened when you booted a live Linux CD/DVD/USB? Did all of the
hardware work?

I have Linux on a DVD but there was no way to run it. How do I access it?
How do I get it to run from the DVD drive?

RHB wrote:
----- Original Message -----
From: "Char Jackson"
Newsgroups: alt.comp.os.windows-10
Sent: Friday, August 30, 2019 12:43 AM
Subject: The crazy cursor update


On Fri, 30 Aug 2019 00:28:22 -0400, "RHB" wrote:
I think I'll download linux on this machine and try and install it on the
sick one.
As others have pointed out, you don't need to install Linux, you just
need to boot Linux.

How is Linux "booted" on a machine that runs windows? That LT has a DVD
drive but when I put the DVD with Linux on it, there was no way to run it.

If that's too difficult, others have also pointed out that you can boot
into the BIOS setup screens and let it sit there, cooking, to see if
similar issues crop up. The whole idea behind these things is to take
your current Windows installation out of the picture long enough to see
whether the problem exists outside of Windows.

These things have been suggested several times already. I'll see if I can
locate those posts.

Thanks. I'll see if I can Google how that is done.



The "Popup Boot" key is what you want to learn about.

Take a recent computer I bought. A refurb.

F2 Enter BIOS setup
F12 Popup boot

In popup boot, you can select (at least) a "class" of
device to boot. My refurb has "boot from a CD" or
"boot from a hard drive". The reason I want to use
Popup Boot, is to override the habit of the hard
drive booting all the time.

So if the "default" boot is working OK for you,
you can try the Popup Boot key, just as POST appears
on the BIOS screen.

If you cannot see POST text, your computer is set to
display a branded "Splash screen". On some motherboards,
you enter the BIOS setup, and untick the "Splash screen"
option. Then, when the computer boots, you'll see some text
indicating what it is doing. This can also include
a text message announcing what the BIOS setup key
is and what the Popup Boot key is.

https://kb.wisc.edu/58779

HP Boot menu key = ESC or F9
BIOS setup = F10

It could be ESC key or F9 key would allow
selecting the DVD.

And... don't forget. If the BIOS next pops up
"Press any key to boot from DVD" right after that,
you have only a few seconds to press the space bar
or similar to start the boot via the DVD. If you
don't press the space bar, the hard drive boots
again. This is handy when you're installing an OS,
but a nuisance at other times (like when running
a Linux DVD).

Paul

----- Original Message -----
From: Jeff-Relf.Me @.
Newsgroups: alt.comp.os.windows-10
Sent: Sunday, September 1, 2019 12:56 AM
Subject: Have you tried disabling the touchscreen ?


Have you tried disabling the touchscreen ?

No. Would that help show if it's a hardware problem? I have the BIOS window
open as someone suggested but with no cursor there I can't see how I'll know
if the cursor goes crazy.

"Mark Lloyd" wrote in message
...
On 8/31/19 11:56 PM, Jeff-Relf.Me@. wrote:
Have you tried disabling the touchscreen ?

I did once, by disabling the driver.

On a laptop, I found the touchscreen more annoying than useful. It was too
easy to touch the screen unintentionally, something that used to be
harmless.



Same here. I dislike and don't use the touchscreen.

"Neil" wrote in message
...
On 8/28/2019 10:56 PM, RHB wrote:


All I can find is the event viewer. What is the relevent info there? I
see
no "error log" anywhere there. The search feature a the botton left next
to
the start button doesn't search the computer, just the net. Does error
log
have another name under W-10?


(Event Viewer Windows Logs System) You might also want to check Setup
and Application logs. You will be able to see if there is a problem.


OK, Got it. I says

1,094 errors.
Warnigs 376
Information 5,680

And so on.............

What does info like that tell us? It's too much to type hundreds of these
here. The OS is brand new. Both the shop and I did System Recoveries.

And so on.............