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#1
February 26th 07, 10:56 PM
posted to microsoft.public.windowsxp.print_fax
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Fax install problem
There are many posts on this subject here, but none reveal a solution to my
problem. The quote below from Hal Hostetler ends many of these posts, but also does not solve my problem. The microsoft solution explicitly states it is only for situations were the files exist in some form (compressed or uncompressed) on the local system, in my case they do not exist. Install can't find install files, etc. how can I fix this? This is a brand new machine. "Start he http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132 2. Why can't the XP Fax Installation Program find the Installation Files? In this case, it sounds you may have security data base corruption as documented he http://support.microsoft.com/kb/884018/EN-US/ You cannot add a Windows component in Windows XP You can either: 1. Get the hotfix mentioned in the KB article and install it. Microsoft usually waives any charges for support calls to get supported hotfixes listed in Knowledge Base articles. 2. Try this procedure using the Esentutl.exe utility mentioned in the KB article to recover from security database corruption: http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202 HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software Note that Microsoft does NOT recommend that you use the Esentutl.exe utility and would prefer you try the hotfix. Hal -- Hal Hostetler, CPBE -- " 
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#2
February 28th 07, 01:09 AM
posted to microsoft.public.windowsxp.print_fax
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Fax install problem
Well, I don't see this explicit statement; the files can exist on the local
HD as the original install source or as replacements provided by a service pack or they can exist on a Windows XP install CD. Did you try the HP procedure I posted? http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202 HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "KT" wrote in message ... There are many posts on this subject here, but none reveal a solution to my problem. The quote below from Hal Hostetler ends many of these posts, but also does not solve my problem. The microsoft solution explicitly states it is only for situations were the files exist in some form (compressed or uncompressed) on the local system, in my case they do not exist. Install can't find install files, etc. how can I fix this? This is a brand new machine. "Start he http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132 2. Why can't the XP Fax Installation Program find the Installation Files? In this case, it sounds you may have security data base corruption as documented he http://support.microsoft.com/kb/884018/EN-US/ You cannot add a Windows component in Windows XP You can either: 1. Get the hotfix mentioned in the KB article and install it. Microsoft usually waives any charges for support calls to get supported hotfixes listed in Knowledge Base articles. 2. Try this procedure using the Esentutl.exe utility mentioned in the KB article to recover from security database corruption: http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202 HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software Note that Microsoft does NOT recommend that you use the Esentutl.exe utility and would prefer you try the hotfix. Hal -- Hal Hostetler, CPBE -- "
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