New Hardware Device Problem

Adding a device (Pentax Camera, Mini Cruzer, or Scandisk
Card Reader) to a USB port, my XP (SP2) computer will
ding twice and show up in the Device Manger with a yellow
question mark under "Other Device". I uninstalled the
device (as instructed in MS Knowledge 873169) and ran the
Hardware Update Wizard and it returns "Cannot install
this Hardware because it could not find the necessary
software". The Device Manager then shows an Yellow
Exclamation Mark in addition to the question mark (new
since SP2 install). All device manufactures say drivers
conform to USB mass storage and require no additional
software. These devices work fine on new showroom
computers. Does anyone know how to solve this
recognition problem so it will show up in My Computer
for data use? Any suggestion would be appreciated

What motherboard is this? You need to download and install the latest
chipset drivers and then reboot. This should help your cause

----
Nathan McNulty


DonM wrote:
Adding a device (Pentax Camera, Mini Cruzer, or Scandisk
Card Reader) to a USB port, my XP (SP2) computer will
ding twice and show up in the Device Manger with a yellow
question mark under "Other Device". I uninstalled the
device (as instructed in MS Knowledge 873169) and ran the
Hardware Update Wizard and it returns "Cannot install
this Hardware because it could not find the necessary
software". The Device Manager then shows an Yellow
Exclamation Mark in addition to the question mark (new
since SP2 install). All device manufactures say drivers
conform to USB mass storage and require no additional
software. These devices work fine on new showroom
computers. Does anyone know how to solve this
recognition problem so it will show up in My Computer
for data use? Any suggestion would be appreciated

Thanks so much for the reply.
I am unsure how to acquire this information. Microsoft
System Information utility shows I have the following
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Computer Corporation
System Model DIM4500
System Type X86-based PC
Processor x86 Family 15 Model 1 Stepping 2
GenuineIntel ~1794 Mhz
BIOS Version/Date Intel Corp. A01, 4/26/2002
SMBIOS Version 2.3
And My Computer shows: Intel Pentium 4, CPU 1.80aGHz,
1.79 GHz, 768 MB Ram.
How do I get a new driver if required? Is there a web
site for this? Thanks for the help!

-----Original Message-----
What motherboard is this? You need to download and
install the latest
chipset drivers and then reboot. This should help your
cause

----
Nathan McNulty


DonM wrote:
Adding a device (Pentax Camera, Mini Cruzer, or
Scandisk
Card Reader) to a USB port, my XP (SP2) computer will
ding twice and show up in the Device Manger with a
yellow
question mark under "Other Device". I uninstalled the
device (as instructed in MS Knowledge 873169) and ran
the
Hardware Update Wizard and it returns "Cannot install
this Hardware because it could not find the necessary
software". The Device Manager then shows an Yellow
Exclamation Mark in addition to the question mark (new
since SP2 install). All device manufactures say
drivers
conform to USB mass storage and require no additional
software. These devices work fine on new showroom
computers. Does anyone know how to solve this
recognition problem so it will show up in My Computer
for data use? Any suggestion would be appreciated
.

Try these drivers:
http://www.guru3d.com/newsitem.php?id=1671

----
Nathan McNulty


DonM wrote:
Thanks so much for the reply.
I am unsure how to acquire this information. Microsoft
System Information utility shows I have the following
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Computer Corporation
System Model DIM4500
System Type X86-based PC
Processor x86 Family 15 Model 1 Stepping 2
GenuineIntel ~1794 Mhz
BIOS Version/Date Intel Corp. A01, 4/26/2002
SMBIOS Version 2.3
And My Computer shows: Intel Pentium 4, CPU 1.80aGHz,
1.79 GHz, 768 MB Ram.
How do I get a new driver if required? Is there a web
site for this? Thanks for the help!


-----Original Message-----
What motherboard is this? You need to download and

install the latest

chipset drivers and then reboot. This should help your

cause

----
Nathan McNulty


DonM wrote:

Adding a device (Pentax Camera, Mini Cruzer, or

Scandisk

Card Reader) to a USB port, my XP (SP2) computer will
ding twice and show up in the Device Manger with a

yellow

question mark under "Other Device". I uninstalled the
device (as instructed in MS Knowledge 873169) and ran

the

Hardware Update Wizard and it returns "Cannot install
this Hardware because it could not find the necessary
software". The Device Manager then shows an Yellow
Exclamation Mark in addition to the question mark (new
since SP2 install). All device manufactures say

drivers

conform to USB mass storage and require no additional
software. These devices work fine on new showroom
computers. Does anyone know how to solve this
recognition problem so it will show up in My Computer
for data use? Any suggestion would be appreciated

.

DonM wrote:

Adding a device (Pentax Camera, Mini Cruzer, or Scandisk
Card Reader) to a USB port, my XP (SP2) computer will
ding twice and show up in the Device Manger with a yellow
question mark under "Other Device". I uninstalled the
device (as instructed in MS Knowledge 873169) and ran the
Hardware Update Wizard and it returns "Cannot install
this Hardware because it could not find the necessary
software". The Device Manager then shows an Yellow
Exclamation Mark in addition to the question mark (new
since SP2 install). All device manufactures say drivers
conform to USB mass storage and require no additional
software. These devices work fine on new showroom
computers. Does anyone know how to solve this
recognition problem so it will show up in My Computer
for data use? Any suggestion would be appreciated


DonM,

Did the camera come with a driver disk? Mayby try to install the
driver
s off the disc...if there is one.

I am having a similar problem that DonM has except mine is that my BenQ M310
wireless optical mouse does not show up in the notification area when the
receiver is connected to the USB port. In device manager I also get the
same yellow question mark DonM refered to. It shows up in the "other
devices" heading as an unrecognized device.

I had the same scenario happen today when I tried to use my USB flashdirve
but was able to get it to show up by reinstalling the Windows driver from
device manager. My system is a new Velocity Micro B50 notebook running a
Pentium M and 855PM chipset (centrino). Would I need to update drivers from
Intel, or from MS?
I called BenQ, they think it is a defective mouse. I am not convinced it is
at this point. Whom should I call next, MS, Velocity Micro, or BenQ again?

I installed SP2 before trying any of this, so don't know its influence, if
any.

many thanks,
Derick

fixed it by installing motherboard drivers from CD that came with the new
computer.
it shows up in device manager as a HID complaint mouse.

Good to hear. This is what I meant by chipset drivers, but I should
have been more clear

----
Nathan McNulty


Derick Beckwith wrote:
fixed it by installing motherboard drivers from CD that came with the new
computer.
it shows up in device manager as a HID complaint mouse.

Thanks, Nathan for the prior suggestions (9/12). I really
appreciate it.
I Ran my original Dell Resource CD to install System
Drivers (Intel 800 Series, Rev A06) as well as two
download installs for Intel 800 series (from Dell=R69250
for Ver A06NB and from Intel= infinst_enu). How do I
tell the current version of my Intel drivers that get
installed on my computer and where to find them listed?

From the search utility I found in Windows, a chipset
file is created each time driver are installed. Within
the file it shows:
..19=skipping update storage driver
20=Found Device ID 24CD
21=Successful Install
Is this important? Why would it skip this driver?

Trying to update the drivers from Device Manager still
does not find software for my devices (4) with yellow
question marks.

This problem is driving me nuts! I do not want to
reformat and install the OS again! Please help!

-----Original Message-----
I am having a similar problem that DonM has except mine
is that my BenQ M310
wireless optical mouse does not show up in the
notification area when the
receiver is connected to the USB port. In device
manager I also get the
same yellow question mark DonM refered to. It shows up
in the "other
devices" heading as an unrecognized device.

I had the same scenario happen today when I tried to use
my USB flashdirve
but was able to get it to show up by reinstalling the
Windows driver from
device manager. My system is a new Velocity Micro B50
notebook running a
Pentium M and 855PM chipset (centrino). Would I need to
update drivers from
Intel, or from MS?
I called BenQ, they think it is a defective mouse. I am
not convinced it is
at this point. Whom should I call next, MS, Velocity
Micro, or BenQ again?

I installed SP2 before trying any of this, so don't know
its influence, if
any.

many thanks,
Derick


.

Try removing all of the devices that have the Yellow Question mark and
reboot. It should reinstall the device. Have your Dell Recovery CD
handy in case it asks for drivers for those devices.

I have a Dell D800 that I absolutely hate the way Dell has done their
driver install from the CD. Basically, you have to insert the CD and
run all of the Setups for the drivers so they will install to the
computer. The drivers are not actually located in a directory on the
CD, but rather inside a CAB file or a Setup (or compressed) file. Yours
may be the same way which would require you to install the drivers from
the CD.

I would check for the latest drivers available for your Dell from their
website, download all of them, and install them and see if that helps
anything. Just make sure the download is for something you have on your
computer as they often offer drivers for optional components. There is
no need to install drivers for devices that you don't have and won't
really mess anything up, but could make this run a little sluggish and
take longer to install new hardware as it adds to the already huge list
of drivers available to XP.

----
Nathan McNulty


wrote:
Thanks, Nathan for the prior suggestions (9/12). I really
appreciate it.
I Ran my original Dell Resource CD to install System
Drivers (Intel 800 Series, Rev A06) as well as two
download installs for Intel 800 series (from Dell=R69250
for Ver A06NB and from Intel= infinst_enu). How do I
tell the current version of my Intel drivers that get
installed on my computer and where to find them listed?

From the search utility I found in Windows, a chipset
file is created each time driver are installed. Within
the file it shows:
.19=skipping update storage driver
20=Found Device ID 24CD
21=Successful Install
Is this important? Why would it skip this driver?

Trying to update the drivers from Device Manager still
does not find software for my devices (4) with yellow
question marks.

This problem is driving me nuts! I do not want to
reformat and install the OS again! Please help!


-----Original Message-----
I am having a similar problem that DonM has except mine

is that my BenQ M310

wireless optical mouse does not show up in the

notification area when the

receiver is connected to the USB port. In device

manager I also get the

same yellow question mark DonM refered to. It shows up

in the "other

devices" heading as an unrecognized device.

I had the same scenario happen today when I tried to use

my USB flashdirve

but was able to get it to show up by reinstalling the

Windows driver from

device manager. My system is a new Velocity Micro B50

notebook running a

Pentium M and 855PM chipset (centrino). Would I need to

update drivers from

Intel, or from MS?
I called BenQ, they think it is a defective mouse. I am

not convinced it is

at this point. Whom should I call next, MS, Velocity

Micro, or BenQ again?

I installed SP2 before trying any of this, so don't know

its influence, if

any.

many thanks,
Derick


.

Thanks Nathan for the suggestions. I removed the devices
and rebooted, reinstalled the drivers from the Dell CD.
No change in the Device Manager with yellow question mark
under Other Devices.
The Hardware Update Wizard cannot find the software and I
do not know where Dell places it when I install from the
CD or when I install updated Dell drivers from the web.
Where do I tell the Wizard to go? Or how do I find out?
Thanks so much for your help!!

-----Original Message-----
Try removing all of the devices that have the Yellow
Question mark and
reboot. It should reinstall the device. Have your Dell
Recovery CD
handy in case it asks for drivers for those devices.

I have a Dell D800 that I absolutely hate the way Dell
has done their
driver install from the CD. Basically, you have to
insert the CD and
run all of the Setups for the drivers so they will
install to the
computer. The drivers are not actually located in a
directory on the
CD, but rather inside a CAB file or a Setup (or
compressed) file. Yours
may be the same way which would require you to install
the drivers from
the CD.

I would check for the latest drivers available for your
Dell from their
website, download all of them, and install them and see
if that helps
anything. Just make sure the download is for something
you have on your
computer as they often offer drivers for optional
components. There is
no need to install drivers for devices that you don't
have and won't
really mess anything up, but could make this run a
little sluggish and
take longer to install new hardware as it adds to the
already huge list
of drivers available to XP.

----
Nathan McNulty


wrote:
Thanks, Nathan for the prior suggestions (9/12). I
really
appreciate it.
I Ran my original Dell Resource CD to install System
Drivers (Intel 800 Series, Rev A06) as well as two
download installs for Intel 800 series (from
Dell=R69250
for Ver A06NB and from Intel= infinst_enu). How do I
tell the current version of my Intel drivers that get
installed on my computer and where to find them listed?

From the search utility I found in Windows, a chipset
file is created each time driver are installed.
Within
the file it shows:
.19=skipping update storage driver
20=Found Device ID 24CD
21=Successful Install
Is this important? Why would it skip this driver?

Trying to update the drivers from Device Manager still
does not find software for my devices (4) with yellow
question marks.

This problem is driving me nuts! I do not want to
reformat and install the OS again! Please help!


-----Original Message-----
I am having a similar problem that DonM has except
mine

is that my BenQ M310

wireless optical mouse does not show up in the

notification area when the

receiver is connected to the USB port. In device

manager I also get the

same yellow question mark DonM refered to. It shows
up

in the "other

devices" heading as an unrecognized device.

I had the same scenario happen today when I tried to
use

my USB flashdirve

but was able to get it to show up by reinstalling the

Windows driver from

device manager. My system is a new Velocity Micro B50

notebook running a

Pentium M and 855PM chipset (centrino). Would I need
to

update drivers from

Intel, or from MS?
I called BenQ, they think it is a defective mouse. I
am

not convinced it is

at this point. Whom should I call next, MS, Velocity

Micro, or BenQ again?

I installed SP2 before trying any of this, so don't
know

its influence, if

any.

many thanks,
Derick


.

.

I am not sure what to do as the drivers you need are most likely on that
CD or for a specific device. What I would suggest would be to get
Everest Home from www.lavalys.com. Use this to find out what hardware
you have in your computer, then follow its provided links to the latest
drivers. You will have to figure out what peice of hardware it is
needing drivers for for each one of those unkown devices, etc.

This is one of those cases where it is difficult to offer support
without being there. That is another option you have is to take it to a
local computer shop and have them fix it up for you.

----
Nathan McNulty


DonM wrote:
Thanks Nathan for the suggestions. I removed the devices
and rebooted, reinstalled the drivers from the Dell CD.
No change in the Device Manager with yellow question mark
under Other Devices.
The Hardware Update Wizard cannot find the software and I
do not know where Dell places it when I install from the
CD or when I install updated Dell drivers from the web.
Where do I tell the Wizard to go? Or how do I find out?
Thanks so much for your help!!


-----Original Message-----
Try removing all of the devices that have the Yellow

Question mark and

reboot. It should reinstall the device. Have your Dell

Recovery CD

handy in case it asks for drivers for those devices.

I have a Dell D800 that I absolutely hate the way Dell

has done their

driver install from the CD. Basically, you have to

insert the CD and

run all of the Setups for the drivers so they will

install to the

computer. The drivers are not actually located in a

directory on the

CD, but rather inside a CAB file or a Setup (or

compressed) file. Yours

may be the same way which would require you to install

the drivers from

the CD.

I would check for the latest drivers available for your

Dell from their

website, download all of them, and install them and see

if that helps

anything. Just make sure the download is for something

you have on your

computer as they often offer drivers for optional

components. There is

no need to install drivers for devices that you don't

have and won't

really mess anything up, but could make this run a

little sluggish and

take longer to install new hardware as it adds to the

already huge list

of drivers available to XP.

----
Nathan McNulty


wrote:

Thanks, Nathan for the prior suggestions (9/12). I

really

appreciate it.
I Ran my original Dell Resource CD to install System
Drivers (Intel 800 Series, Rev A06) as well as two
download installs for Intel 800 series (from

Dell=R69250

for Ver A06NB and from Intel= infinst_enu). How do I
tell the current version of my Intel drivers that get
installed on my computer and where to find them listed?

From the search utility I found in Windows, a chipset
file is created each time driver are installed.

Within

the file it shows:
.19=skipping update storage driver
20=Found Device ID 24CD
21=Successful Install
Is this important? Why would it skip this driver?

Trying to update the drivers from Device Manager still
does not find software for my devices (4) with yellow
question marks.

This problem is driving me nuts! I do not want to
reformat and install the OS again! Please help!



-----Original Message-----
I am having a similar problem that DonM has except

mine

is that my BenQ M310


wireless optical mouse does not show up in the

notification area when the


receiver is connected to the USB port. In device

manager I also get the


same yellow question mark DonM refered to. It shows

up

in the "other


devices" heading as an unrecognized device.

I had the same scenario happen today when I tried to

use

my USB flashdirve


but was able to get it to show up by reinstalling the

Windows driver from


device manager. My system is a new Velocity Micro B50

notebook running a


Pentium M and 855PM chipset (centrino). Would I need

to

update drivers from


Intel, or from MS?
I called BenQ, they think it is a defective mouse. I

am

not convinced it is


at this point. Whom should I call next, MS, Velocity

Micro, or BenQ again?


I installed SP2 before trying any of this, so don't

know

its influence, if


any.

many thanks,
Derick


.


.