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#1
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Problem cancelling print documents
We purchased a new computer with XP Pro. Installed on it is Symantic Fax
Starter. We tried to test the printer by sending a Word document to it but itr did not print. Now we cannot cancel or delete the document and cannot get rid of the Symantic fax driver. We have installed the correct print driver for our HP 1300 printer but the Symantic driver seems to be preventing the HP driver from communicating even though it is marked as the default printer. I suspect that I need to remove the printer permission for the Symantic driver but when I hold down the Ctrl key and click on properties, no security tab displays. How do I get access to change the control for this driver? Please email me directly if possible as we need to use this printer right away for a wedding bulletin. Thanks - Dwayne Barber |
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#2
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Problem cancelling print documents
Sadly, that would be a Symantec issue, you'll need to contact them to see
how to deal with their software. I would suggest you uninstall it if possible. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "dwabar" wrote in message ... We purchased a new computer with XP Pro. Installed on it is Symantic Fax Starter. We tried to test the printer by sending a Word document to it but itr did not print. Now we cannot cancel or delete the document and cannot get rid of the Symantic fax driver. We have installed the correct print driver for our HP 1300 printer but the Symantic driver seems to be preventing the HP driver from communicating even though it is marked as the default printer. I suspect that I need to remove the printer permission for the Symantic driver but when I hold down the Ctrl key and click on properties, no security tab displays. How do I get access to change the control for this driver? Please email me directly if possible as we need to use this printer right away for a wedding bulletin. Thanks - Dwayne Barber |
#3
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Problem cancelling print documents
This might be useful.
http://support.microsoft.com/kb/195600 Tom MSMVP Windows Shell/User "dwabar" wrote in message ... We purchased a new computer with XP Pro. Installed on it is Symantic Fax Starter. We tried to test the printer by sending a Word document to it but itr did not print. Now we cannot cancel or delete the document and cannot get rid of the Symantic fax driver. We have installed the correct print driver for our HP 1300 printer but the Symantic driver seems to be preventing the HP driver from communicating even though it is marked as the default printer. I suspect that I need to remove the printer permission for the Symantic driver but when I hold down the Ctrl key and click on properties, no security tab displays. How do I get access to change the control for this driver? Please email me directly if possible as we need to use this printer right away for a wedding bulletin. Thanks - Dwayne Barber |
#4
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Problem cancelling print documents
You might also try the instructions at
http://support.microsoft.com/default...en-us%3b324757 or http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm. -- Bruce Sanderson MVP Printing http://members.shaw.ca/bsanders It is perfectly useless to know the right answer to the wrong question. "dwabar" wrote in message ... We purchased a new computer with XP Pro. Installed on it is Symantic Fax Starter. We tried to test the printer by sending a Word document to it but itr did not print. Now we cannot cancel or delete the document and cannot get rid of the Symantic fax driver. We have installed the correct print driver for our HP 1300 printer but the Symantic driver seems to be preventing the HP driver from communicating even though it is marked as the default printer. I suspect that I need to remove the printer permission for the Symantic driver but when I hold down the Ctrl key and click on properties, no security tab displays. How do I get access to change the control for this driver? Please email me directly if possible as we need to use this printer right away for a wedding bulletin. Thanks - Dwayne Barber |
#5
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Problem cancelling print documents
Are we sure this is the same program? I have difficulty believing that a
NEW XP PC would be shipped with Office 2000 and even more difficulty believing that Outlook 2000 was already configured in IMO mode. To my knowledge, this is the ONLY way one can acquire Symantec Fax Starter Edition. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "Tom Ferguson" wrote in message ... This might be useful. http://support.microsoft.com/kb/195600 Tom MSMVP Windows Shell/User "dwabar" wrote in message ... We purchased a new computer with XP Pro. Installed on it is Symantic Fax Starter. We tried to test the printer by sending a Word document to it but itr did not print. Now we cannot cancel or delete the document and cannot get rid of the Symantic fax driver. We have installed the correct print driver for our HP 1300 printer but the Symantic driver seems to be preventing the HP driver from communicating even though it is marked as the default printer. I suspect that I need to remove the printer permission for the Symantic driver but when I hold down the Ctrl key and click on properties, no security tab displays. How do I get access to change the control for this driver? Please email me directly if possible as we need to use this printer right away for a wedding bulletin. Thanks - Dwayne Barber |
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