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#1
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starting again!
Hi,
My sons computer running windows XP home keeps freezing after only a few minutes use - I had the same on my PC and had to reinstall windows XP. Looking at posts in the group to format and reinstall you only need to reboot from the windows XP CD, However I have been told by the vendor that I need to "S" format the hard drive, and this cannot be done from the windows CD, to do this I need a boot disk. Is this true, and can anyone direct me to a web site with any advise on how to do this? Thanks for reading my post. Paul |
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#2
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starting again!
Reinstall in this instance is not called for. Reinstall does not correct
hardware problems nor does it correct application interaction problems. Always trouble shoot this kind of thing with the system in place. A reinstall simply complicates matters immensely. First order of business is to see what's running on the machine. Malware and spyware can cause the system to exhibit the symptoms you describe and eliminating those is a relatively painless process. If you can keep the machine up long enough and it has a floppy drive, launch msinfo32 (start-run-msinfo32), expand the software branch and click on the startup entry. Hit ctrl-a then ctrl-c to copy the data. Now open notepad and hit ctrl-v to paste the data. Save it to diskette then copy and paste the data back here. -- Walter Clayton - MS MVP(WinXP) Associate Expert http://www.microsoft.com/windowsxp/expertzone Any technology distinguishable from magic is insufficiently advanced. http://www.dts-l.org http://support.microsoft.com/service...on/default.asp "Paul Johnson" wrote in message ... Hi, My sons computer running windows XP home keeps freezing after only a few minutes use - I had the same on my PC and had to reinstall windows XP. Looking at posts in the group to format and reinstall you only need to reboot from the windows XP CD, However I have been told by the vendor that I need to "S" format the hard drive, and this cannot be done from the windows CD, to do this I need a boot disk. Is this true, and can anyone direct me to a web site with any advise on how to do this? Thanks for reading my post. Paul |
#3
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starting again!
Hi,
The reason I was asking about the correct way to reformat is that twice when I asked through the XPcd to reformat using ntfs the computer would freeze at 100%. Choosing the quick NTFS option worked, but even now my PC still freezes, and not while playing games, it can be just surfing the net. My system is three months old and has 512mb ram powered by an Athalon xp2200. Below please find the results of my Msinfo32 startup AVG_CC c:\progra~1\grisoft\avg6\avgcc32.exe /startup All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVer sion\Run Cmaudio rundll32 cmicnfg.cpl,cmictrlwnd All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Mobipocket Web Companion mobipocket web companion.lnk HAL9000\Paul johnson Startup Mozilla Quick Launch "c:\program files\netscape\netscape\netscp.exe" -turbo HAL9000\Paul johnson HKU\S-1-5-21-507921405-1682526488-854245398-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run MsnMsgr "c:\program files\msn messenger\msnmsgr.exe" /background HAL9000\Paul johnson HKU\S-1-5-21-507921405-1682526488-854245398-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run NVIEW rundll32.exe nview.dll,nviewloadhook HAL9000\Paul johnson HKU\S-1-5-21-507921405-1682526488-854245398-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run NvCplDaemon rundll32.exe c:\windows\system32\nvcpl.dll,nvstartup All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run PsiWin 2.3 Connection Server c:\progra~1\psion\psiwin\psconsv.exe All Users Common Startup QuickTime Task "c:\program files\quicktime\qttask.exe" -atboottime All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run RealTray c:\program files\real\realplayer\realplay.exe systemboothideplayer All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run SiSUSBRG c:\windows\sisusbrg.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run WinsysRsr c:\program files\wsr\winsysrsr.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run desktop desktop.ini NT AUTHORITY\SYSTEM Startup desktop desktop.ini HAL9000\Paul johnson Startup desktop desktop.ini .DEFAULT Startup desktop desktop.ini All Users Common Startup nwiz nwiz.exe /install All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run below is a copy of my son's computer MSConfig c:\windows\pchealth\helpctr\binaries\msconfig.exe /auto All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run MsnMsgr "c:\program files\msn messenger\msnmsgr.exe" /background SAM-6GBSWERQ2T8\Sam HKU\S-1-5-21-1844237615-1060284298-1343024091-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run bwprnmon.exe c:\bitware\nt\bwprnmon.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run desktop desktop.ini NT AUTHORITY\SYSTEM Startup desktop desktop.ini SAM-6GBSWERQ2T8\Sam Startup desktop desktop.ini .DEFAULT Startup desktop desktop.ini All Users Common Startup pccguide.exe "c:\program files\trend micro\pc-cillin 2002\pccguide.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Once again thanks for taking the time to help me out. (I will be out at work till about 9pm tonight.) Paul |
#4
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starting again!
No obvious nasties in startup which leaves hardware or drivers. However the
fact that a full format was hanging is a very strong indicator that the hardware has issues. No amount of formatting and reinstalling will correct the problem. What's odd though is the fact that you have two machines hanging. That may point to an electrical problem. If using surge protectors, temporarily remove the machines from the surge strips and plug then up directly. Surge strips, regardless of cost, tend to be good for an average of not more than a year. -- Walter Clayton - MS MVP(WinXP) Associate Expert http://www.microsoft.com/windowsxp/expertzone Any technology distinguishable from magic is insufficiently advanced. http://www.dts-l.org http://support.microsoft.com/service...on/default.asp "Paul Johnson" wrote in message ... Hi, The reason I was asking about the correct way to reformat is that twice when I asked through the XPcd to reformat using ntfs the computer would freeze at 100%. Choosing the quick NTFS option worked, but even now my PC still freezes, and not while playing games, it can be just surfing the net. My system is three months old and has 512mb ram powered by an Athalon xp2200. Below please find the results of my Msinfo32 startup AVG_CC c:\progra~1\grisoft\avg6\avgcc32.exe /startup All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVer sion\Run Cmaudio rundll32 cmicnfg.cpl,cmictrlwnd All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Mobipocket Web Companion mobipocket web companion.lnk HAL9000\Paul johnson Startup Mozilla Quick Launch "c:\program files\netscape\netscape\netscp.exe" -turbo HAL9000\Paul johnson HKU\S-1-5-21-507921405-1682526488-854245398-1004\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run MsnMsgr "c:\program files\msn messenger\msnmsgr.exe" /background HAL9000\Paul johnson HKU\S-1-5-21-507921405-1682526488-854245398-1004\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run NVIEW rundll32.exe nview.dll,nviewloadhook HAL9000\Paul johnson HKU\S-1-5-21-507921405-1682526488-854245398-1004\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run NvCplDaemon rundll32.exe c:\windows\system32\nvcpl.dll,nvstartup All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run PsiWin 2.3 Connection Server c:\progra~1\psion\psiwin\psconsv.exe All Users Common Startup QuickTime Task "c:\program files\quicktime\qttask.exe" -atboottime All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run RealTray c:\program files\real\realplayer\realplay.exe systemboothideplayer All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run SiSUSBRG c:\windows\sisusbrg.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run WinsysRsr c:\program files\wsr\winsysrsr.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run desktop desktop.ini NT AUTHORITY\SYSTEM Startup desktop desktop.ini HAL9000\Paul johnson Startup desktop desktop.ini .DEFAULT Startup desktop desktop.ini All Users Common Startup nwiz nwiz.exe /install All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run below is a copy of my son's computer MSConfig c:\windows\pchealth\helpctr\binaries\msconfig.exe /auto All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run MsnMsgr "c:\program files\msn messenger\msnmsgr.exe" /background SAM-6GBSWERQ2T8\Sam HKU\S-1-5-21-1844237615-1060284298-1343024091-1004\SOFTWARE\Microsoft\Window s\CurrentVersion\Run bwprnmon.exe c:\bitware\nt\bwprnmon.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run desktop desktop.ini NT AUTHORITY\SYSTEM Startup desktop desktop.ini SAM-6GBSWERQ2T8\Sam Startup desktop desktop.ini .DEFAULT Startup desktop desktop.ini All Users Common Startup pccguide.exe "c:\program files\trend micro\pc-cillin 2002\pccguide.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Once again thanks for taking the time to help me out. (I will be out at work till about 9pm tonight.) Paul |
#5
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starting again!
Walter, thanks for your time. I have got a surge protector on one of the computer's plugs, but not the other. Thanks again Paul. |
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