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Delay on Shutdown



 
 
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  #1  
Old February 7th 18, 09:30 AM posted to alt.comp.os.windows-10
Pinnerite
external usenet poster
 
Posts: 96
Default Delay on Shutdown

A recent change in my Win-10 behaviour is that when attempting to shutdown,
this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?


--
Mageia 5.1 for x86_64, Kernel:4.4.82-desktop-1.mga5
KDE version 4.14.5 on an AMD Phenom II X4 Black edition.

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  #2  
Old February 7th 18, 10:03 AM posted to alt.comp.os.windows-10
Good Guy[_2_]
external usenet poster
 
Posts: 3,354
Default Delay on Shutdown

On 07/02/2018 08:30, Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to shutdown,
this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?



Sure there is always a cure for everything but you need to know which
apps are running in the background. Is this something you can find out
for people here to suggest something?



--
With over 600 million devices now running Windows 10, customer
satisfaction is higher than any previous version of windows.

  #3  
Old February 7th 18, 05:32 PM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Delay on Shutdown

Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to shutdown,
this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?



Is your machine from Fujitsu ?

This is the first reference I see in a search, and
I wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"

http://www.fujitsu.com/global/suppor...re/v31016.html

Try to provide a little context if you can, to
narrow the playing field.

Paul
  #4  
Old February 8th 18, 07:34 PM posted to alt.comp.os.windows-10
Pinnerite
external usenet poster
 
Posts: 96
Default Delay on Shutdown

Paul wrote:

Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to
shutdown, this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?



Is your machine from Fujitsu ?

This is the first reference I see in a search, and
I wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"


http://www.fujitsu.com/global/suppor...re/v31016.html

Try to provide a little context if you can, to
narrow the playing field.

Paul


My Windows 10 is a virtual machine running over Linux via VMware.
Fujitsu is not involved.
I do have a Fujitsu cut sheet scanner but it will not run on Win-10.
After booting up and allowing Windows to settle, I go Start, Closedown and
there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes and if required,
killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC.

Alan






--
Mageia 5.1 for x86_64, Kernel:4.4.82-desktop-1.mga5
KDE version 4.14.5 on an AMD Phenom II X4 Black edition.

  #5  
Old February 8th 18, 08:20 PM posted to alt.comp.os.windows-10
John Doe[_8_]
external usenet poster
 
Posts: 2,378
Default Delay on Shutdown

Pinnerite wrote:

Paul wrote:
Pinnerite wrote:


A recent change in my Win-10 behaviour is that when
attempting to shutdown, this message appears on the
screen 'Error Recovery Guide This app is preventing
shutdown'

Is there a cure?


Is your machine from Fujitsu ?

This is the first reference I see in a search, and I
wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"


http://www.fujitsu.com/global/suppor...re/v31016.html

Try to provide a little context if you can, to narrow the
playing field.


My Windows 10 is a virtual machine running over Linux via
VMware. Fujitsu is not involved. I do have a Fujitsu cut
sheet scanner but it will not run on Win-10. After booting
up and allowing Windows to settle, I go Start, Closedown
and there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes
and if required, killing one or more. (Linux KDE desktop
allows this by keying CTRL-ESC.


Have you looked at startup programs? In other words... Why is
that process running. Many ways to view startup programs... a
SysInternals utility or CCleaner.

Generally speaking... Anyone familiar with Windows 10 should
be familiar with the "preventing shutdown" dialogue. It
happens all the time, on my system over the years, with an
ever-increasing number of processes/programs listed.

If your main complaint is the hangup on shutdown...
One way around it is to use a batch file with command line
instructions forcing shutdown.
  #6  
Old February 8th 18, 08:47 PM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Delay on Shutdown

Pinnerite wrote:
Paul wrote:

Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to
shutdown, this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?


Is your machine from Fujitsu ?

This is the first reference I see in a search, and
I wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"


http://www.fujitsu.com/global/suppor...re/v31016.html
Try to provide a little context if you can, to
narrow the playing field.

Paul


My Windows 10 is a virtual machine running over Linux via VMware.
Fujitsu is not involved.
I do have a Fujitsu cut sheet scanner but it will not run on Win-10.
After booting up and allowing Windows to settle, I go Start, Closedown and
there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes and if required,
killing one or more. (Linux KDE desktop allows this by keying CTRL-ESC.

Alan


I wonder if the VMWare USB passthru has allowed
Windows 10 to get a "sniff" of the scanner. Have you noticed
the scanner "disappearing" from the host environment
when you run the VMWare machine.

Error Recovery Guide is associated with Fujitsu scanners.

http://www.fujitsu.com/global/suppor...re/v41003.html

Paul
  #7  
Old February 9th 18, 01:56 AM posted to alt.comp.os.windows-10
Tim[_10_]
external usenet poster
 
Posts: 249
Default Delay on Shutdown

Paul wrote in news
Pinnerite wrote:
Paul wrote:

Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to
shutdown, this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?


Is your machine from Fujitsu ?

This is the first reference I see in a search, and
I wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"


http://www.fujitsu.com/global/suppor.../peripheral/sc
anners/fi/software/v31016.html
Try to provide a little context if you can, to
narrow the playing field.

Paul


My Windows 10 is a virtual machine running over Linux via VMware.
Fujitsu is not involved.
I do have a Fujitsu cut sheet scanner but it will not run on Win-10.
After booting up and allowing Windows to settle, I go Start,
Closedown and there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes and if
required, killing one or more. (Linux KDE desktop allows this by
keying CTRL-ESC.

Alan


I wonder if the VMWare USB passthru has allowed
Windows 10 to get a "sniff" of the scanner. Have you noticed
the scanner "disappearing" from the host environment
when you run the VMWare machine.

Error Recovery Guide is associated with Fujitsu scanners.

http://www.fujitsu.com/global/suppor...peripheral/sca
nners/fi/software/v41003.html

Paul

You should also be able to run Process Explorer within your Windows 10
environment, even under VM. It is a software only monitor, so it should
be able to show you what is running. The problem is there is no control
over what sequence processes are teminated as part of the shutdown
sequence, so it may or may not still be active when the error message
pops up.

Do you even have any scanner software loaded in your Windows 10
environment. Device Manager might give you some clue as to what the VM
environment is seeing.
  #8  
Old February 9th 18, 09:31 PM posted to alt.comp.os.windows-10
Pinnerite
external usenet poster
 
Posts: 96
Default Delay on Shutdown

Tim wrote:

Paul wrote in news
Pinnerite wrote:
Paul wrote:

Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to
shutdown, this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?


Is your machine from Fujitsu ?

This is the first reference I see in a search, and
I wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"


http://www.fujitsu.com/global/suppor.../peripheral/sc
anners/fi/software/v31016.html
Try to provide a little context if you can, to
narrow the playing field.

Paul

My Windows 10 is a virtual machine running over Linux via VMware.
Fujitsu is not involved.
I do have a Fujitsu cut sheet scanner but it will not run on Win-10.
After booting up and allowing Windows to settle, I go Start,
Closedown and there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes and if
required, killing one or more. (Linux KDE desktop allows this by
keying CTRL-ESC.

Alan


I wonder if the VMWare USB passthru has allowed
Windows 10 to get a "sniff" of the scanner. Have you noticed
the scanner "disappearing" from the host environment
when you run the VMWare machine.

Error Recovery Guide is associated with Fujitsu scanners.

http://www.fujitsu.com/global/suppor...peripheral/sca
nners/fi/software/v41003.html

Paul

You should also be able to run Process Explorer within your Windows 10
environment, even under VM. It is a software only monitor, so it should
be able to show you what is running. The problem is there is no control
over what sequence processes are teminated as part of the shutdown
sequence, so it may or may not still be active when the error message
pops up.

Do you even have any scanner software loaded in your Windows 10
environment. Device Manager might give you some clue as to what the VM
environment is seeing.


I cannot run Process Explorer.
Do I need to download and install it?
Worse I haven't yet found how to install anything not on a CD/DVD/flash
drive. Win-10 seems so different to XP and its predecessors.

Device Manager reveals nothing and no I have no scanner software installed.
If I need to scan anything I fire up XP, save the result. I can access that
from Win-10 later.


--
Mageia 5.1 for x86_64, Kernel:4.4.82-desktop-1.mga5
KDE version 4.14.5 on an AMD Phenom II X4 Black edition.

  #9  
Old February 9th 18, 09:34 PM posted to alt.comp.os.windows-10
Pinnerite
external usenet poster
 
Posts: 96
Default Delay on Shutdown

John Doe wrote:

Pinnerite wrote:

Paul wrote:
Pinnerite wrote:


A recent change in my Win-10 behaviour is that when
attempting to shutdown, this message appears on the
screen 'Error Recovery Guide This app is preventing
shutdown'

Is there a cure?


Is your machine from Fujitsu ?

This is the first reference I see in a search, and I
wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"



http://www.fujitsu.com/global/suppor...re/v31016.html

Try to provide a little context if you can, to narrow the
playing field.


My Windows 10 is a virtual machine running over Linux via
VMware. Fujitsu is not involved. I do have a Fujitsu cut
sheet scanner but it will not run on Win-10. After booting
up and allowing Windows to settle, I go Start, Closedown
and there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes
and if required, killing one or more. (Linux KDE desktop
allows this by keying CTRL-ESC.


Have you looked at startup programs? In other words... Why is
that process running. Many ways to view startup programs... a
SysInternals utility or CCleaner.

Generally speaking... Anyone familiar with Windows 10 should
be familiar with the "preventing shutdown" dialogue. It
happens all the time, on my system over the years, with an
ever-increasing number of processes/programs listed.

If your main complaint is the hangup on shutdown...
One way around it is to use a batch file with command line
instructions forcing shutdown.


At the point where the error message shows up, I am offered the option of
forcing a shutdown.


--
Mageia 5.1 for x86_64, Kernel:4.4.82-desktop-1.mga5
KDE version 4.14.5 on an AMD Phenom II X4 Black edition.

  #10  
Old February 9th 18, 10:06 PM posted to alt.comp.os.windows-10
Pinnerite
external usenet poster
 
Posts: 96
Default Delay on Shutdown

John Doe wrote:

Pinnerite wrote:

Paul wrote:
Pinnerite wrote:


A recent change in my Win-10 behaviour is that when
attempting to shutdown, this message appears on the
screen 'Error Recovery Guide This app is preventing
shutdown'

Is there a cure?


Is your machine from Fujitsu ?

This is the first reference I see in a search, and I
wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"



http://www.fujitsu.com/global/suppor...re/v31016.html

Try to provide a little context if you can, to narrow the
playing field.


My Windows 10 is a virtual machine running over Linux via
VMware. Fujitsu is not involved. I do have a Fujitsu cut
sheet scanner but it will not run on Win-10. After booting
up and allowing Windows to settle, I go Start, Closedown
and there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes
and if required, killing one or more. (Linux KDE desktop
allows this by keying CTRL-ESC.


Have you looked at startup programs? In other words... Why is
that process running. Many ways to view startup programs... a
SysInternals utility or CCleaner.

Generally speaking... Anyone familiar with Windows 10 should
be familiar with the "preventing shutdown" dialogue. It
happens all the time, on my system over the years, with an
ever-increasing number of processes/programs listed.

If your main complaint is the hangup on shutdown...
One way around it is to use a batch file with command line
instructions forcing shutdown.


Thank you everyone helped to jog my memory. I had forgotten bout
msconfig.exe and from there the Task Manager.

You were right too about Fujitsu. When I tried to run my scanner from
Windows 10 only to find the drivers and application would not support window
10, I must have left bits there.

It is odd though that the shutdown problem only occurred a few days ago when
the installation was around a year ago.

It took three shutdowns and reboots to clear it thoroughly. I seem to
remember that is a Windows thing. Linux rarely needs that.

--
Mageia 5.1 for x86_64, Kernel:4.4.114-desktop-1.mga5
KDE version 4.14.5 on an AMD Phenom II X4 Black edition.

  #11  
Old February 9th 18, 11:50 PM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Delay on Shutdown

Pinnerite wrote:
Tim wrote:

Paul wrote in news
Pinnerite wrote:
Paul wrote:

Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to
shutdown, this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?


Is your machine from Fujitsu ?

This is the first reference I see in a search, and
I wonder if this is it.

"Error Recovery Guide Version 3.1.0.16"


http://www.fujitsu.com/global/suppor.../peripheral/sc
anners/fi/software/v31016.html
Try to provide a little context if you can, to
narrow the playing field.

Paul
My Windows 10 is a virtual machine running over Linux via VMware.
Fujitsu is not involved.
I do have a Fujitsu cut sheet scanner but it will not run on Win-10.
After booting up and allowing Windows to settle, I go Start,
Closedown and there is the error message.

I choose the option to force a shutdown.

Is there a method of viewing a table of running processes and if
required, killing one or more. (Linux KDE desktop allows this by
keying CTRL-ESC.

Alan
I wonder if the VMWare USB passthru has allowed
Windows 10 to get a "sniff" of the scanner. Have you noticed
the scanner "disappearing" from the host environment
when you run the VMWare machine.

Error Recovery Guide is associated with Fujitsu scanners.

http://www.fujitsu.com/global/suppor...peripheral/sca
nners/fi/software/v41003.html

Paul

You should also be able to run Process Explorer within your Windows 10
environment, even under VM. It is a software only monitor, so it should
be able to show you what is running. The problem is there is no control
over what sequence processes are teminated as part of the shutdown
sequence, so it may or may not still be active when the error message
pops up.

Do you even have any scanner software loaded in your Windows 10
environment. Device Manager might give you some clue as to what the VM
environment is seeing.


I cannot run Process Explorer.
Do I need to download and install it?
Worse I haven't yet found how to install anything not on a CD/DVD/flash
drive. Win-10 seems so different to XP and its predecessors.

Device Manager reveals nothing and no I have no scanner software installed.
If I need to scan anything I fire up XP, save the result. I can access that
from Win-10 later.



Download the ZIP and look inside. When you look inside, select Copy
and then Paste into a regular directory. Windows has build-in ZIP
access similar to Archive Manager. This will give you a copy of
ProcExp.exe.

https://docs.microsoft.com/en-us/sys...ocess-explorer

*******

You can log both shutdown sequence and startup sequence with
xbootmgr, xperf, wpa. This happens to be a couple captures
from startups. You can't capture anything if there are
crashes or panics, and only orderly (but slow) events
are good candidates for this sort of analysis. If it
gets worse than this, you need Windbg or the like.

https://s9.postimg.org/dmso6bea7/xbootmgr_and_wpa.gif

To get that one, you get an adksetup.exe from here, check
the properties and look for a 16299 one.

https://docs.microsoft.com/en-us/win...ed/adk-install

Then select the single tick box for Windows Performance Tools,
and the 150MB resulting download will give you the tools for
charting startup and shutdown.

You can find various references for what parameters to
pass. The hardest part will be figuring out what to capture.

http://www.cluberti.com/blog/2011/07...rmance-issues/

Paul

  #12  
Old February 9th 18, 11:53 PM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Delay on Shutdown

Pinnerite wrote:


It took three shutdowns and reboots to clear it thoroughly. I seem to
remember that is a Windows thing. Linux rarely needs that.


But you left a mess for yourself to inherit later.

My guess is, you tried to install some Fujitsu software,
part of the package failed. You didn't clean it up.

Recently, An OS upgrade came in, it tried to migrate the
crap left behind from that failed program/driver installation.
The OS installer tried to reinstalling the package because
it thought it belonged there.

And now you're cleaning up after it, after an OS upgrade
mowed over top of it.

Paul
  #13  
Old February 10th 18, 12:13 AM posted to alt.comp.os.windows-10
David B.[_7_]
external usenet poster
 
Posts: 195
Default Delay on Shutdown

On 07/02/2018 08:30, Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to shutdown,
this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?


Have you tried THIS facility?

https://docs.microsoft.com/en-us/win...ed/adk-install

--
D.
  #14  
Old February 10th 18, 12:20 AM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Delay on Shutdown

David B. wrote:
On 07/02/2018 08:30, Pinnerite wrote:
A recent change in my Win-10 behaviour is that when attempting to
shutdown,
this message appears on the screen 'Error Recovery Guide
This app is preventing shutdown'

Is there a cure?


Have you tried THIS facility?

https://docs.microsoft.com/en-us/win...ed/adk-install


And what was your opinion of it ?

Paul
  #15  
Old February 10th 18, 01:00 AM posted to alt.comp.os.windows-10
Nil[_5_]
external usenet poster
 
Posts: 1,731
Default Delay on Shutdown

On 09 Feb 2018, Paul wrote in
alt.comp.os.windows-10:

David B. wrote:

Have you tried THIS facility?

https://docs.microsoft.com/en-us/win...ed/adk-install


And what was your opinion of it ?


Aha! A trick question!
 




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